How to set up call forward unanswered Automatically forward unanswered calls to any phone number or extension after a defined number of rings. Choose the image that looks most like your screen once logged in. Setting up call forward unanswered (Admin only) From the NextOS admin home page, select Users > Actions > Voice Settings > Forwarding > Call forward (unanswered). (User only) From the NextOS user home page, select Voice > Forwarding > Call forward (unanswered). Enter the phone number or extension to forward calls to and the number of Rings before forwarding. Click Save. Related articles: Setting up call forward always Setting up call forward when unanswered Setting up call forward selective Setting up call forward when busy Setting up call forward unanswered From the Nextiva voice admin dashboard, hover over Users > Manage Users > select the user > Forwarding > Call Forward When Unanswered. Enter the phone number or extension to forward calls to and the Number of Rings before forwarding. Click Save. Related articles: Setting up call forward always Setting up call forward when unanswered Setting up call forward selective Setting up call forward when busy Need additional help? Click here. Was this article helpful? Yes No