Setting Up Call Forwarding Always

Call Forward Always automatically forwards all incoming calls to a different phone number. This feature is often utilized when a User is out of the office or goes on vacation, and would still like to receive his or her phone calls. Additionally, this feature can be applied to a Call Group, or an Auto Attendant.

To jump to instructions on configuring Call Forward Always, choose a topic below:

As an Administrator

As a User

For a Call Group

For an Auto Attendant

Using a Feature Access Code

Setup Call Forwarding Always for a User as an Administrator:

For Administrators, access the Nextiva Voice Portal by going to www.nextiva.com and selecting Login at the top of the screen. Alternatively, click here.
Log in to the portal with admin credentials.
From the main dashboard, hover over Users and select Manage Users (Figure 1-1).

Figure 1-1: Manage Users

Hover the cursor over the User for which you want to set up Call Forwarding Always, and select the pencil icon to the right of his or her name (Figure 1-2).

Figure 1-2: Select User

Scroll down, and select the Forwarding section toward the bottom of the screen (Figure 1-3).

Figure 1-3: Forwarding Section

Select the pencil icon next to the Call Forward Always option (Figure 1-4).

Figure 1-4: Configuring Call Forward Always

Enter the phone number to forward incoming calls to in the Phone Number field (Figure 1-5).

Figure 1-5 Call Forward Always Entry

Select the green Save button on the right. A pop-up message will confirm if the forwarding settings have been updated (Figure 1-6).

Figure 1-6 Confirmation Message

After selecting Save in the previous step, the phone number should display. Make sure the ON/OFF button is set to ON. If it is set to OFF, select the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

Setup Call Forwarding Always as a User:

Call Forward Always automatically forwards all incoming calls to a different phone number. This feature can be used when a user is out of the office or on vacation and would still like to receive all phone calls. Any incoming calls will automatically forward to the desired number.

For Users, access the NextOS Voice Portal by clicking HERE.
Log in to the portal with your username and password.
From the main dashboard, in the upper right-hand corner, select the Features option (Figure 2-1).

Figure 2-1: Features Option

Select the Forwarding section (Figure 2-2).

Figure 2-2: Forwarding Section

Select the pencil icon next to the Call Forward Always option (Figure 2-3).

Figure 2-3: Editing Call Forward Always

Enter the phone number to forward incoming calls to in the Phone Number field (Figure 2-4).

Figure 2-4: Call Forward Always Number Entry

Select the green Save button on the right side of the screen. A pop-up message will confirm if the forwarding settings have been updated (Figure 2-5).

Figure 2-5: Confirmation Message

After selecting Save in the previous step, the phone number should display. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

Setup Call Forwarding Always for a Call Group:

Call Forward Always automatically forwards all incoming calls to a different phone number. This feature can be applied to Call Groups as well, in case incoming calls to the Call Group need to be redirected. Any incoming calls will automatically forward to the desired number.

For Administrators, access the NextOS Voice Portal by going to www.nextiva.com and selecting Login at the top of the screen. Alternatively, click here.
Log in to the portal with your admin credentials.
From the main dashboard, hover over Advanced Routing and select Call Groups (Figure 3-1).

Figure 3-1: Selecting Call Groups under Advanced Routing

Hover the cursor over the name of the Call Group that needs Call Forwarding Always configured, and select the pencil icon to the right (Figure 3-2).

Figure 3-2: Call Group Edit

Scroll down, and select the Forwarding section toward the bottom of the screen (Figure 3-3).

Figure 3-3: Call Group Edit

Enter the phone number to forward incoming calls to in the Phone Number field (Figure 3-4).

Figure 3-4: Call Forward Always Number Entry

Select the green Save button on the right side. A pop-up message will confirm if the forwarding settings have been updated (Figure 3-5).

Figure 3-5: Confirmation Message

After selecting Save in the previous step, the phone number should display. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.