Setting Up Call Forward Always

Call Forward Always automatically forwards all incoming calls to a different phone number.  This feature is often utilized when a User is out of the office or goes on vacation, and would still like to receive his or her phone calls.  Additionally, this feature can be applied to a Call Group, or an Auto Attendant.

 

To jump to instructions on configuring Call Forward Always, choose a topic below:

As an Administrator

As a User

For a Call Group

For an Auto Attendant

Using a Feature Access Code

 

Setup Call Forwarding Always for a User as an Administrator:

1. For Administrators, log in to NextOS by visiting www.nextiva.com and clicking on Login found at the top of the page.
2. Log in to NextOS with your login credentials.
3. From the main dashboard, hover over Users and select Manage Users (Figure 1-1).

Figure 1-1: Manage Users

 

4. Hover the cursor over the User for which you want to set up Call Forwarding Always, and select the pencil icon to the right of his or her name (Figure 1-2).

Figure 1-2: Select User

 

5. Scroll down, and select the Forwarding section toward the bottom of the screen (Figure 1-3).

Figure 1-3: Forwarding Section

 

6. Select the pencil icon next to the Call Forward Always option (Figure 1-4).

Figure 1-4: Configuring Call Forward Always

 

7. Enter the phone number to forward incoming calls to in the Phone Number field (Figure 1-5).

Figure 1-5 Call Forward Always Entry

 

8. Select the green Save button on the right.  A pop-up message will confirm if the forwarding settings have been updated (Figure 1-6).

Figure 1-6 Confirmation Message

 

9. After selecting Save in the previous step, the phone number should display.  Make sure the ON/OFF button is set to ON.  If it is set to OFF, select the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

 

Setup Call Forwarding Always as a User:

Call Forward Always automatically forwards all incoming calls to a different phone number. This feature can be used when a user is out of the office or on vacation and would still like to receive all phone calls.  Any incoming calls will automatically forward to the desired number.

 

1. For Users, log in to NextOS by visiting www.nextiva.com and clicking on Login found at the top of the page.
2. Log in to NextOS with your login credentials.
3. From the main dashboard, in the upper right-hand corner, select the Features option (Figure 2-1).

Figure 2-1: Features Option

 

4. Select the Forwarding section (Figure 2-2).

Figure 2-2: Forwarding Section

 

5. Select the pencil icon next to the Call Forward Always option (Figure 2-3).

Figure 2-3: Editing Call Forward Always

 

6. Enter the phone number to forward incoming calls to in the Phone Number field (Figure 2-4).

Figure 2-4: Call Forward Always Number Entry

 

7. Select the green Save button on the right side of the screen.  A pop-up message will confirm if the forwarding settings have been updated (Figure 2-5).

Figure 2-5: Confirmation Message

 

8. After selecting Save in the previous step, the phone number should display.  Make sure the ON/OFF button is set to ON.  If it is set to OFF, click the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

 

 

Setup Call Forwarding Always for a Call Group:

Call Forward Always automatically forwards all incoming calls to a different phone number.  This feature can be applied to Call Groups as well, in case incoming calls to the Call Group need to be redirected.  Any incoming calls will automatically forward to the desired number.

 

1. For Administrators, log in to NextOS by visiting www.nextiva.com and clicking on Login found at the top of the page.
2. Log in to NextOS with your login credentials.
3. From the main dashboard, hover over Advanced Routing and select Call Groups (Figure 3-1).

Figure 3-1: Selecting Call Groups under Advanced Routing

 

4. Hover the cursor over the name of the Call Group that needs Call Forwarding Always configured, and select the pencil icon to the right (Figure 3-2).

Figure 3-2: Call Group Edit

 

5. Scroll down, and select the Forwarding section toward the bottom of the screen (Figure 3-3).

Figure 3-3: Call Group Edit

 

6. Enter the phone number to forward incoming calls to in the Phone Number field (Figure 3-4).

Figure 3-4: Call Forward Always Number Entry

 

7. Select the green Save button on the right side.  A pop-up message will confirm if the forwarding settings have been updated (Figure 3-5).

Figure 3-5: Confirmation Message

 

8. After selecting Save in the previous step, the phone number should display.  Make sure the ON/OFF button is set to ON.  If it is set to OFF, click the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

 

Setting Up Call Forwarding Always for an Auto Attendant:

Call Forward Always automatically forwards all of your incoming calls to a different phone number. This feature can be applied to Auto Attendants as well, in case incoming calls to the Auto Attendant need to be redirected. Any incoming calls will automatically forward out to the desired number.

 

1. For Administrators, log in to NextOS by visiting www.nextiva.com and clicking on Login found at the top of the page.
2. Log in to NextOS with your login credentials.
3. From the main dashboard, hover-over Advanced Routing and select Auto Attendants (Figure 4-1).

Figure 4-1: Selecting Auto Attendants

 

4. Hover your cursor over the name of the Auto Attendant that needs Call Forwarding Always configured, and click the pencil icon to the right (Figure 4-2).

Figure 4-2: Auto Attendant Edit

 

5. Enter the phone number to forward incoming calls to in the Phone Number field (Figure 4-3).

Figure 4-3: Call Forward Always Number Entry

 

6. Click the green Save button on the right side of the screen. A pop-up message will confirm if the forwarding settings have been updated (Figure 4-4).

Figure 4-4: Confirmation Message

 

7. After clicking Save in the previous step, the phone number should display. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

Note: It is always a best practice to place a test call to ensure the settings function properly.

 

Enable and Disable Call Forwarding Always using Feature Access Codes:

Feature Access Codes include the ability to turn on and off the Call Forward Always feature.

 

1. From the primary desk phone that you would like to forward incoming calls from, pick up the handset and dial the Feature Access Code *72.  The message “Please enter the destination number for Call Forwarding Always, followed by the pound key” will play.
2. Enter the 10-digit destination number of the home office or cell phone you would like to forward to, then press the # key.
3. The message “Your Call Forwarding Always service has been activated successfully. Thank you” will play confirming that Call Forward Always has been set up successfully.
4. To disable Call Forward Always, pick up the handset and dial *73.  The message “Your Call Forwarding Always service has been deactivated successfully. Thank you” will play confirming that the Call Forwarding Always service has been disabled.