Setting up call forward when unreachable

Automatically route all incoming calls to a non-Nextiva number, such as a cell phone, in the event of a power or internet outage using call forwarding when unreachable. 

Choose the image that looks most like your screen once logged in.

Setting up call forward when unreachable

From the NextOS admin dashboard, select Users > Actions > Voice Settings > Phone Number.

Enter the phone number in the if number unreachable field. 

 

olderversion

Setting up call forward when unreachable as an administrator

From the Nextiva voice admin dashboard, hover over Users > Manage Users.  

Hover over the desired User and click the Pencil icon > Forwarding > Call Forward When Unreachable. 

Enter the phone number and click Save

Make sure the ON/OFF button is set to ON.  

 

Setting up call forward when unreachable as a user

From the Nextiva voice user dashboard, click Features > Forwarding > Call Forward When Unreachable.

Enter the phone number and click Save

Make sure the ON/OFF button is set to ON.  

Need additional help? Click here.
Updated on October 4, 2021

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Mark C. | with Nextiva since 2018
Allison D. | with Nextiva since 2018
Sarah N. | with Nextiva since 2017
General support Number transfers

Don't need live help? Submit a ticket instead.