Automatically route all incoming calls to a non-Nextiva number, such as a cell phone, in the event of a power or internet outage using call forwarding when unreachable. 

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Setting up call forward when unreachable

From the NextOS admin dashboard, select Users > Actions > Voice Settings > Phone Number.

Enter the phone number in the if number unreachable field. 

Setting up call forward when unreachable as an administrator

From the Nextiva voice admin dashboard, hover over Users > Manage Users.  

Hover over the desired User and click the Pencil icon > Forwarding > Call Forward When Unreachable. 

Enter the phone number and click Save. 

Make sure the ON/OFF button is set to ON.  

Setting up call forward when unreachable as a user

From the Nextiva voice user dashboard, click Features > Forwarding > Call Forward When Unreachable.

Enter the phone number and click Save. 

Make sure the ON/OFF button is set to ON.