Location voice settings

Customize each location’s voice settings such as music on hold, business hours, Nextiva Anywhere, and more.

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Setting up voice settings for a location

To set up the voice settings for a location, a user with a business phone service license must be assigned to the location. For instructions on how to create a user and assign a location, click here.

From the NextOS admin dashboard, select Communication > Phone System > Voice Overview > Manage Locations > Locations. Hover over the location and click Actions > Voice Settings.

Music on hold

Upload music or a custom recording to play while callers are waiting on hold. To update the default music on hold, click Add audio file > Browse > Save.

Business hours

Set up the business hours to route calls for this location based on the day and time. Enter a name and select the time zone.

Choose to use the same hours Monday through Friday, or add weekend hours. Adjust the hours using the sliders, and add breaks by clicking the Plus sign under Break.

Add dates the business is closed, or choose all federal U.S. holidays by clicking Add Holiday

Conferencing

A conference number must be set up at the location level to enable conferencing for users. 

Nextiva Anywhere

An Anywhere dial-in must be set up on the location to enable your users to make outbound calls from their device.

Click Add Anywhere dial-in > enter a description, and select the Anywhere dial-in number and extension.

Choose to make available to all users or just users in this location. Click Save.

Location forwarding

Forward all incoming calls to an alternate number if this location can’t receive calls due to an emergency, such as a power outage.

Group paging

Page a group of users by dialing a paging group number, or extension, like a group intercom. Click Add group paging number > enter the required information and select the users for the group > Add

Audio files

Upload files specifically for this location, so users can easily access them. To add a custom audio file, click Add audio file > Browse > Save

Extension dialing

Set up the number limit for extensions, including the extension range and default extension.

Voice portal

If enabled, the voice portal can be used to access Nextiva voicemails from any phone at any time. To access voicemail, dial the voice portal number, and enter the user’s extension.

Call center

Access the configuration portal for the location at the group level.

 

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Setting up voice settings for a location

From the NextOS home page, select Voice. From the Nextiva Voice admin dashboard, hover over Locations > Manage Locations.

Click the pencil icon to the right of the location and then select Location Features

Custom location ringback 

Customize the music or recording callers will hear while waiting for their call to be answered. For more information, click here

Extension dialing

Set up the number limit for extensions, including the default extension.

Group Paging 

Set up group paging to allow users to page a group of users via the speakerphone. For more information, click here

Group pick-up

Group pick-up allows users to answer calls from any phone using a feature access code. When receiving an incoming call, users can dial *98 to accept the call on any device that is added to the group. 

Click Plus (+) at the bottom corner > enter a Group name and select the users > Save

Location forwarding

Forward all incoming calls to an alternate number if this location can’t receive calls due to an emergency, such as a power outage.

Music on hold

Upload music or a custom recording to play while callers are waiting on hold. For instructions on how to set up music on hold, click here

Nextiva Anywhere

An Anywhere dial-in must be set up on the location to enable your users to make outbound calls from their device.

Click Plus (+) and fill in the required information and assign a phone number.

Voice portal

If enabled, the voice portal can be used to access your Nextiva voicemails from any phone at any time. To access voicemail, dial the voice portal number, and enter their extension.

Conferencing

A conference number must be set up at the location level to enable conferencing for users. Click the green Conference number + button and enter the required information. To add a user, click the plus sign next to their name. Alternatively, click the plus sign next to the All option at the top to allow all users on the account to use this conference number. Click Save

 

Need additional help? Click here.
Updated on September 20, 2021

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Mark C. | with Nextiva since 2018
Nicole S. | with Nextiva since 2018
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