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Customize each location’s voice settings such as music on hold, business hours, Nextiva Anywhere, and more. |
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Setting up voice settings for a location
From the NextOS home page, select Voice. From the Nextiva Voice admin dashboard, hover over Locations > Manage Locations.
Click the pencil icon to the right of the location and then select Location Features.
Custom location ringback
Customize the music or recording callers will hear while waiting for their call to be answered. For more information, click here.
Extension dialing
Set up the number limit for extensions, including the default extension.
Group Paging
Set up group paging to allow users to page a group of users via the speakerphone. For more information, click here.
Group pick-up
Group pick-up allows users to answer calls from any phone using a feature access code. When receiving an incoming call, users can dial *98 to accept the call on any device that is added to the group.
Click Plus (+) at the bottom corner > enter a Group name and select the users > Save.
Location forwarding
Forward all incoming calls to an alternate number if this location can’t receive calls due to an emergency, such as a power outage.
Music on hold
Upload music or a custom recording to play while callers are waiting on hold. For instructions on how to set up music on hold, click here.
Nextiva Anywhere
An Anywhere dial-in must be set up on the location to enable your users to make outbound calls from their device.
Click Plus (+) and fill in the required information and assign a phone number.
Voice portal
If enabled, the voice portal can be used to access your Nextiva voicemails from any phone at any time. To access voicemail, dial the voice portal number, and enter their extension.
Conferencing
A conference number must be set up at the location level to enable conferencing for users. Click the green Conference number + button and enter the required information. To add a user, click the plus sign next to their name. Alternatively, click the plus sign next to the All option at the top to allow all users on the account to use this conference number. Click Save.