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Decisions-Makers guide 2020 - 2023
VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.
Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Send incoming calls to the right call center agents. Set up your IVR any way you want.
Record, pause, and listen to customer interactions any time.
Distribute calls based on business hours, technical support level, IVR options, and more.
Get local and toll-free numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.
Nextiva VoIP systems empowers you to do business remotely or from the road. The NextivaONE App enables complete and secure mobility for your business.
With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.
Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.
Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.
Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.
Centralized trunks with an IP core
99.999% uptime
8 points of presence and carrier-grade data centers
Award-winning customer service
Fraud mitigation with access control policies
E911 coverage in the US and Canada
Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.
For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.
Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.
There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.
Second, it enables the company to improve customer satisfaction using call queues and auto attendants.
Third, call center technology lets you scale your softphone requirements as you grow.
A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.
Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.
A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.
The main difference between a call center and a contact center is that a call center only handles voice communication, while a contact center is an omnichannel solution that connects agents with customers on channels like chat, SMS, email, and support tickets, not just via voice. For a more detailed breakdown, visit our blog article about contact centers vs call centers.
Here are a few types of call center software options you can choose from for your business:
With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.
Nextiva’s call center is so powerful, we rely on it ourselves!
It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.
Additional customer relationship managers are available for more hands-on implementations.
Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.
Popular contact center software features include:
A call center cloud solution uses the internet to handle all inbound and outbound calls. This gives you and your team the flexibility to handle all customer requests from anywhere. It's a very effective and cost-efficient solution for businesses since it uses Voice over Internet Protocol (VoIP) technology that doesn’t need any physical hardware.
A call center handles voice communication only to handle requests from customers or leads. Call centers tend to be commonly used by companies that handle a large daily number of outbound calls. Telemarketers, debt collectors and political campaign businesses are examples of users for call centers.
A call center solution might be the right solution for your business if your team mainly handles voice requests instead of another channel like email or chat.
It is crucial that every customer interaction is the perfect experience. Therefore, finding the right solutions for your business is important. Here are the top features you should look for in a call center software:
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