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Cloud-Based VoIP Call Center Solutions

Take more customer calls with fewer agents.
Run your call center in the cloud today.

“Being able to make and receive calls reliably is crucial. By switching to Nextiva, we haven’t had any issue contacting customers no matter what phone network they’re on.” Jeff Rudd, IT Manager at Elkhart Clinic

VoIP Call Center Solutions Pricing

Our most popular package

Call Center

Pro

As low as

$50

/mo per user

No Setup Fees
Unlimited Call Queues
Intelligent Call Distribution

Get started

Call Center

Enterprise

As low as

$100

/mo per user

No Setup Fees
All Pro Features
Queue Management

Get started

What is a VoIP Call Center?

VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.

Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

VoIP Call Center Features To Match Your Business Needs

Interactive Voice
Response (IVR)

Send incoming calls to the right call center agents. Set up your IVR any way you want.

Call
Recording

Record, pause, and listen to customer interactions any time.

Automatic Call
Distribution (ACD)

Distribute calls based on business hours, technical support level, IVR options, and more.

VoIP
Phone Numbers

Get local and toll-free numbers or port your existing phone numbers.

Call
Routing

Manage customer interactions like a pro. Don’t let your customers repeat requests.

Dashboards &
Reporting

Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.

Answer more calls with VoIP Call Center

Talk to an expert

Just Need VoIP Phone Service?
We Got That, Too.

Learn More

Enterprise-Grade Mobility

Nextiva VoIP systems empowers you to do business remotely or from the road. The Nextiva App enables complete and secure mobility for your business.

Security & Reliability Designed for Enterprises

With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.

Actionable Voice & Business Analytics

Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.

Your Enterprise Communications Partner

Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.

Track & analyze your entire pipeline for valuable hidden business insights

Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.

Track and Analyze Your Business Pipeline

Why Nextiva
Cloud Call Center?

Centralized trunks with an IP core

99.999% uptime

8 points of presence and carrier-grade data centers

Award-winning customer service

Fraud mitigation with access control policies

E911 coverage in the US and Canada

VoIP Call Center FAQs

How much does a VoIP call center cost?

Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.

For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.

Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.

Does my company need a call center?

There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables the company to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

How does a VoIP call center work?

A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.

Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.

A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.

How many calls can the Nextiva call center handle?

With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.

Nextiva’s call center is so powerful, we rely on it ourselves!

How do I set up a VoIP call center?

It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.

Additional customer relationship managers are available for more hands-on implementations.

What are the top VoIP call center features?

Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.

Popular contact center software features include:

Call Monitoring
Call Disposition
Agent Availability
Built-in Reporting
Supervisor Dashboards
Live Call Status
Intuitive software-based CTI
Queue Whisper Announcements

Shelby American loves Nextiva, you will too.

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Cloud-Based VoIP Call Center Solutions

VoIP Call Center Solutions Pricing

Pro

$50

Enterprise

$100

What is a VoIP Call Center?

VoIP Call Center Features To Match Your Business Needs

Interactive Voice Response (IVR)

Call Recording

Automatic Call Distribution (ACD)

VoIP Phone Numbers

Call Routing

Dashboards & Reporting

Answer more calls with VoIP Call Center

Just Need VoIP Phone Service? We Got That, Too.

Enterprise-Grade Mobility

Security & Reliability Designed for Enterprises

Actionable Voice & Business Analytics

Your Enterprise Communications Partner

Track & analyze your entire pipeline for valuable hidden business insights

Why Nextiva Cloud Call Center?

VoIP Call Center FAQs

How much does a VoIP call center cost?

Does my company need a call center?

How does a VoIP call center work?

How many calls can the Nextiva call center handle?

How do I set up a VoIP call center?

What are the top VoIP call center features?

Shelby American loves Nextiva, you will too.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Interactive Voice
Response (IVR)

Call
Recording

Automatic Call
Distribution (ACD)

VoIP
Phone Numbers

Call
Routing

Dashboards &
Reporting

Just Need VoIP Phone Service?
We Got That, Too.

Why Nextiva
Cloud Call Center?

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.