VoIP Call Center Solutions Pricing

Monthly

Annually

Digital

$20 $25

$25 Save

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

Digital features:

Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.

Website live chat
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

Messaging apps
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

Social media channels
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

Review Management
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

Digital Service Helpdesk

Core

$30 $35

$35 Save

Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Everything in Digital, plus:

Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

Inbound & Outbound Voice
Send and receive SMS text messages from your business phone number using the desktop and mobile app.

Business SMS
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.

Video meetings
Get on the same page by sharing your screen during a video call or exchanging key files.

Screenshare & file share
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

Call routing

Engage

$40 $50

$50 Save

Get a Demo

For growing teams

Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.

Everything in Core, plus:

Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

Call center & queuing*
Give your business a professional edge by offering a universal, non-local, toll-free number.

Toll-free number & minutes
Move your business forward with insight gained from data found within your voice analytics.

Advanced reporting
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.

MS Teams integration
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

Website chatbot

Power Suite

$60 $75

$75 Save

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For sales & service teams

Everything a small business needs to run a successful sales & service organization and operate like a Fortune 500 company — including transcription & summarization, advanced IVR, and intelligent routing.

Everything in Engage, plus:

Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

Advanced IVR*
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

Intelligent routing*
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.

Unified team interface
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

Supervisor dashboard
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

Transcribe & summarize*

Supercharge your CX with a plan that fits your business

Get the world's best unified customer experience management platform
with flexible enterprise pricing.

Small business Enterprise

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Per Agent/Per Month Pricing

Usage-based pricing

Concurrent pricing

Currency

Essential

Powerful inbound and outbound contact center capabilities for one channel (voice or digital), with customer journey orchestration, automations, customizable intelligent and skills-based routing, unified customer context, and lite CRM.

Core features

Maximize productivity by incorporating both inbound and outbound calls to agents’ workflow.

Powerful inbound / outbound channels
Build a complete customer journey with drag-and-drop ease. Incorporate IVR, enhanced routing, voice bot-to agent hand-off for a blended AI and human experience.

Full workflow engine for journey orchestration
Intelligently automate processes using drag-and-drop interface to accomplish tasks such as bot to agent handoff or prompting agents to collect key information and saving to third-party CRM.

Best-in-class workflow automations and APIs
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.

Transcription and summarization
Improve first-call resolution by routing callers to best-fit agents equipped to handle interactions specific to area of expertise, language, or demographic.

Customizable intelligent and skills-based routing

From

$129 €120 £104 C$175

/agent/mo

From

$0.018 €0.017 £0.014 C$0.024

/agent/min

From

$179 €166 £144 C$242

concurrent

Get a Demo

View all features

Professional

Delight customers with every interaction on the channel of their choice. Optimize agent performance and quality management with enhanced supervisor support.  

Everything in Essential, plus:

Increase customer satisfaction and decrease time-to-resolution by having the full customer history at your fingertips. Collect key information, syncing data across third-party apps, and surface cross-channel interaction history.

Full customer journey context & history
Connect on channels customers prefer, creating a journey that incorporates touchpoints across multiple channels, such as chatbot to agent to texted survey and followup email.

Omnichannel (voice, sms, chat, email, social, messaging, webform)
Reduce agent workload and increase productivity and consistency by building a journey incorporating AI-based touchpoints.

Advanced Al bots to guide journeys
Improve agent performance and training opportunities by empowering supervisors to monitor both voice and digital interactions, providing instant feedback to agents.

Real-time supervisor support
Built right in, an AI bot ensures PCI-compliant transactions where agents neither see nor hear credit card information.

Secure payment agent assist (PCI-DSS)

From

$159 €147 £128 C$215

/agent/mo

From

$0.020 €0.018 £0.016 C$0.027

/agent/min

From

$209 €194 £169 C$283

concurrent

Get a Demo

View all features

Premium

Orchestrate every interaction for amazing experiences. Gain insights into every customer touchpoint, and understand and act on larger trends affecting your operations. Discover transformational patterns to accelerate your business, further delight customers, and create new efficiencies.  

Everything in Professional, plus:

Ensure you’re properly staffed by surfacing and analyzing historical data such as volume, wait time, and more.

Full workforce management (WFM)
Reduce wait time and let callers choose how they’d like to interact by offering those in queue options like hanging up and getting a call back or offering resolution via SMS.

Optimized workflows for interaction deflection
Learn and grow faster with rich analytics dashboards providing drilldowns covering deep analysis of agents, campaigns, and queues.

CX analytics for all business functions
Similar to single screen recording, multi screen recording allows 2 screens to be recorded.

Multiscreen recording

From

$199 €184 £160 C$269

/agent/mo

From

$0.024 €0.022 £0.019 C$0.032

/agent/min

From

$239 €221 £193 C$323

concurrent

Get a Demo

View all features

Major capabilities

Breadcrumbs

Track website page visits and activities, aggregating Breadcrumbs to feed customer journeys and take action to create amazing experiences.

Journey Orchestration

Manage and optimize customer interactions across multiple touchpoints to ensure seamless and personalized experiences.

100% REST APIs

Every function of Nextiva can be driven via REST APIs. Easily get data in & out, seamlessly connect to a wide range of external platforms, and programmatically make Nextiva do what you need.

100% Hybrid Cloud

Nextiva supports a full range of deployments. Cloud: ultimate scalability, cost savings and speed of innovation. Hybrid: Keep sensitive data on-premise while leveraging cloud scalability. On Premise: suiting industries that need to comply with strict data regulations.

Microservices

Nextiva includes 30+ self-redundant systems that all talk to each other to make Nextiva’s network self-healing, so there’s no need for planned downtime.

Intelligent Routing

Customizable to a wide variety of use cases: AI & Workflow-Based Routing, Attribute & Skills-Based Routing, and Flexible & Advanced ACD Routing.

Secure Payment Agent Assist

A secure, PCI-compliant, customer-facing and agent assisted IVR payment module where the agent never sees or hears the credit card number.

Nextiva WEM

Workforce Engagement Management includes Call & Digital Workitem recording and analysis, Intelligent Collaboration, Quality Monitoring, Performance Management, Agent Coaching and Workforce Scheduling.

Nextiva AI

Create amazing experiences at every touchpoint, with Speech-to-Text Transcription, Sentiment Analysis, AI Classification, Language Detection & Translation, Data Loss Prevention, Text-to-Speech, and Natural Language Understanding.

Compare plan features

Download Feature Chart

Highlighted Capabilities

Included features:

Essential

Professional

Premium

One channel (Voice or digital)

Blended inbound/outbound calling

Transcription and summarization

Quarterback, progressive, predictive dialing

List and campaign management

Process automation

Dynamic scripting

Dial by name auto attendant

Voice & digital customer surveys

Proactive outbound notifications

Real time dashboards and reporting

Voicemail drop & ACD voicemail

Company directory w/ queue, agent, topic chat

Simple bots

Full API access

Full workflow engine

Intelligent and skills-based routing

QM voice recording

Unified history

Contact management

Web and ACD callback

Omnichannel (voice, sms, chat, email, social, messaging, webform)

Single screen recording

Advanced bots

Geographic disaster recovery

Secure payment agent assist (PCI)

Remote telephony edge server connect

Digital supervision & agent screen share

Workforce management

Advanced CX analytics (real BI tooling)

Multiscreen recording

AI Transcription

Usage-based

Optimized workflows for interaction deflection

Need help deciding which
plan is right for you?

Talk with an expert and find a solution.

Chat with an expert

VoIP Call Center FAQs

Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.

For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.

Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.

There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables the company to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.

Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.

A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.

The main difference between a call center and a contact center is that a call center only handles voice communication, while a contact center is an omnichannel solution that connects agents with customers on channels like chat, SMS, email, and support tickets, not just via voice. For a more detailed breakdown, visit our blog article about contact centers vs call centers.

Here are a few types of call center software options you can choose from for your business:

On-premises call centers make and receive calls on-site and are installed, maintained and operated by your team.
Hosted call centers are installed and more importantly hosted by your software company, in this case Nextiva. You’ll just pay a monthly fee to use the software to have internet connection for your inbound and outbound calls.
A cloud call center system, also known as virtual call center software, is hosted on the cloud by the software company, like Nextiva for example. You’ll have access to answer requests on any internet-connected device.

With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.

Nextiva’s call center is so powerful, we rely on it ourselves!

It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.

Additional customer relationship managers are available for more hands-on implementations.

Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.

Popular contact center software features include:

Call Monitoring
Call Disposition
Agent Availability
Built-in Reporting
Supervisor Dashboards
Live Call Status
Intuitive software-based CTI
Queue Whisper Announcements

A call center cloud solution uses the internet to handle all inbound and outbound calls. This gives you and your team the flexibility to handle all customer requests from anywhere. It's a very effective and cost-efficient solution for businesses since it uses Voice over Internet Protocol (VoIP) technology that doesn’t need any physical hardware.

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Versatile platforms powering your business with innovation and efficiency.

See more

Become a customer experience pro with Nextiva

Company

Using Nextiva

Access the best customer experience content

For every industry, there’s a Nextiva solution

And for any size business.

Small Business

Enterprise

Deliver end-to-end personalized experiences at scale

Call Center Solutions

VoIP Call Center Solutions Pricing

Digital

For startups

Core

For small teams

Engage

For growing teams

Power Suite

For sales & service teams

Supercharge your CX with a plan that fits your business

Essential

Professional

Premium

Major capabilities

Breadcrumbs

Journey Orchestration

100% REST APIs

100% Hybrid Cloud

Microservices

Intelligent Routing

Secure Payment Agent Assist

Nextiva WEM

Nextiva AI

Compare plan features

Highlighted Capabilities

Need help deciding which plan is right for you?

The US customer experience

What is a VoIP Call Center?

VoIP Call Center Features To Match Your Business Needs

Interactive Voice Response (IVR)

Call Recording

Automatic Call Distribution (ACD)

VoIP Phone Numbers

Call Routing

Dashboards & Reporting

Answer more calls with VoIP Call Center

Just Need VoIP Phone Service? We Got That, Too.

Enterprise-Grade Mobility

Security & Reliability Designed for Enterprises

Actionable Voice & Business Analytics

Your Enterprise Communications Partner

Track & analyze your entire pipeline for valuable hidden business insights

Why Nextiva Cloud Call Center?

eBook: The US Customer Experience

VoIP Call Center FAQs

How much does a VoIP call center cost?

Does my company need a call center?

How does a VoIP call center work?

What is the difference between a call center and a contact center?

What type of call center software is best for my business?

How many calls can the Nextiva call center handle?

How do I set up a VoIP call center?

What are the top VoIP call center features?

How does video conferencing work? What is a cloud solution for a call center?

Introduction to call centers

Top features of a call center

Top benefits for a business to have a call center

Shelby American loves Nextiva, you will too.

You might also like these pages

Need help deciding which
plan is right for you?

Interactive Voice
Response (IVR)

Call
Recording

Automatic Call
Distribution (ACD)

VoIP
Phone Numbers

Call
Routing

Dashboards &
Reporting

Just Need VoIP Phone Service?
We Got That, Too.

Why Nextiva
Cloud Call Center?

Introduction to
call centers