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VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.
Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.
Send incoming calls to the right call center agents. Set up your IVR any way you want.
Record, pause, and listen to customer interactions any time.
Distribute calls based on business hours, technical support level, IVR options, and more.
Get local and toll-free numbers or port your existing phone numbers.
Manage customer interactions like a pro. Don’t let your customers repeat requests.
Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.
Nextiva VoIP systems empowers you to do business remotely or from the road. The Nextiva App enables complete and secure mobility for your business.
With eight point of presence, carrier-grade data centers, and guaranteed 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.
Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.
Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.
Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.
Centralized trunks with an IP core
8 points of presence and carrier-grade data centers
Award-winning customer service
Fraud mitigation with access control policies
E911 coverage in the US and Canada