Music on Hold allows you to upload an audio file to play for your customers while they are on hold, in the queue, or being transferred.
From the Nextiva Voice Admin Dashboard, click Locations > Manage locations.
Select the location > Location Features > Music on Hold.
Hover your cursor over the Default entry, and select the pencil icon to the right.
Enter the required information as indicated below:
Scroll down to the Music on hold message section and fill out the required information:
- Preferred audio codec: Select G_711 from the drop-down list. This is the only audio codec supported by Nextiva, click here for more information on what types of files are supported for Music on Hold.
- System-defined music: Select this radio button to use the system default Music on Hold. To hear what this sounds like, call the location’s phone number, and put yourself on hold.
- Custom music file: Select this radio button to specify a custom music file that should play when callers are placed on hold, and then select the file from the drop-down list to the right. If you do not see any files listed, you will need to upload a file to the Announcement Repository. For instructions on how to upload audio files to the Announcement Repository, click here.
Select the Advanced settings link at the bottom of the Music on hold menu.
Enter the required information as indicated below and click Save.