How to upload announcements to a location

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Uploading audio files to a Location’s announcement repository allows those files to be accessible and used for any Call Group and Auto Attendant Business and After-Hours greetings. Only Nextiva Voice Portal Administrators can upload audio files to a Location’s announcement repository. For information on uploading a voicemail greeting for a User, click here.

Audio files must meet the following requirements:

  • PCM Uncompressed (µ-Law)
  • .wav file format
  • 8 or 16 Bit
  • 8000 HZ
  • Mono
  • Under 2 MB
  • Under 5 minutes 
  • File name must be be under 80 characters

TIP: If the desired audio file does not meet the requirements, use one of the many audio file converters available online.

 

Uploading Announcements to a Location:

    1. From the Nextiva Voice Admin Dashboard, hover over Locations > Manage Locations > PencilAnnouncements. 

 

 

  1. Upload File > enter the Announcement Name > Upload.

 

For information on using audio files as a Business or After Hours greeting on an Auto Attendant, click here.

 

Need additional help? Click here.

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