Uploading Announcements to a Location

Uploading audio files to a Location’s announcement repository allows those files to be accessible and used for any Call Group and Auto Attendant Business and After-Hours greetings. Only Nextiva Voice Portal Administrators can upload audio files to a Location’s announcement repository. For information on uploading a voicemail greeting for a User, click here.

Audio files must meet the following requirements:

  • PCM Uncompressed (µ-Law)
  • .wav file format
  • 8 or 16 Bit
  • 8000 HZ
  • Mono
  • Under 2 MB
  • Under 5 minutes 

TIP: If the desired audio file does not meet the requirements, use one of the many audio file converters available online.


  1. Visit nextiva.com, and click Client Login > Voice.
  2. From the Nextiva Voice Admin Dashboard, hover over Locations > Manage Locations > PencilAnnouncements. 


  1. Upload File > enter the Announcement Name > Upload.

Uploading File

For information on using audio files as a Business or After Hours announcement on an Auto Attendant, click here.


Need additional help? Click here.
Updated on August 18, 2020

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Cameron J. | with Nextiva since 2018
Kelly B. | with Nextiva since 2017
Aimee R. | with Nextiva since 2017
General support Number transfers

Don't need live help? Submit a ticket instead.