How to change the auto attendant greeting

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Customize the Auto Attendant greeting for any occasion by uploading an audio file. For example, if your business is closed for a holiday, you might want to upload a greeting letting callers know ahead of time to deliver a better customer experience. Once the greeting has been uploaded to the Announcement Repository, you can change the Auto Attendant greeting at any time by following the instructions below. For information on uploading a greeting to the Announcement Repository, click here

Changing the Auto Attendant greeting:

  1. From the NextOS home page, select Voice > LocationsManage Locations > select the location > Announcements > Upload to add a file to the location’s announcement repository.
  2. Click Advanced Routing > Auto Attendants > Manage Auto Attendants > select the auto attendant to apply the file to.
  3. Select either Business Hours Menu or After Hours Menu > select the Greeting > Save.




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