Changing a Voicemail Greeting for a User

  1. Visit, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users and select Manage Users.

Manage Users


  1. Hover your cursor over the User you want to change the voicemail greeting for, and click the pencil icon to the right.

Edit User


  1. Scroll down, and select the Greetings section.

Greetings Section


  1. Enter a name for the Greeting and click the Choose File button. Locate the file and click the Upload button.

Choosing the File


  1. Click the drop-down menu under either Voicemail Greeting or Busy Greeting and select the new greeting. When finished, click the Save button to save the changes.

Choosing the Greeting

Updated on July 10, 2019

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