Changing a Voicemail Greeting for a User

  1. Visit, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Users and select Manage Users.

Manage Users


  1. Hover over the desired User, and click the Pencil icon to the right.

Edit User


  1. Scroll down, and click to expand the Greetings section.

Greetings Section


  1. Enter a name for the greeting, click Choose File, select the desired .wav file, and click Upload.

Greetings File Upload


  1. Select the new greeting from either Voicemail Greeting or Busy Greeting, and click Save.

Greeting Selection


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Updated on May 14, 2020

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