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Automatically route calls to voicemail during after-hours or when a call is unanswered. You can also receive an email notification with a .wav file attached, allowing you to listen to your voicemails directly from your inbox. Nextiva also offers a voicemail to text service that transcribes incoming voicemail messages and texts them to a mobile phone number. Voicemail to text is an additional fee and requires the assistance of a Nextiva support team member. Please email support@nextiva.com for any questions. |
Retrieving voicemail messages
Users can listen to voicemail messages by accessing Nextiva Voice mailbox from a Nextiva phone or external phone. If calling from the primary phone, dial *86, otherwise if calling from any external phone, dial the phone number and press the * key during the voicemail greeting. Press 1 to access the voice mailbox and listen to messages. The default PIN is 0000.
For information on Nextiva Voicemail menu options, click here.
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Retrieving voicemail messages
Users can listen to voicemail messages by accessing Nextiva Voice mailbox from a Nextiva phone or external phone. If calling from the primary phone, dial *86, otherwise if calling from any external phone, dial the phone number and press the * key during the voicemail greeting. Press 1 to access the voice mailbox and listen to messages.
For information on Nextiva voicemail menu options, click here.
Recording greetings
If calling from the primary phone, dial *86, otherwise, if calling from an external phone, dial the phone number and press the * key during the voicemail greeting. Enter the PIN followed by the # key.
NOTE: For initial setup, enter the default PIN 0000, then follow the prompts to change the PIN to a personalized 4-digit number and record a name.
No Answer greeting
The No Answer greeting plays for the callers when their call is not answered.
Press 1 > 3 > 1 > start recording at the tone and press # to stop recording.
Busy greeting
The Busy greeting plays for callers when the user is already on a call.
Press 1 > 2 > 1 > start recording at the tone and press # to stop recording.
Extended Away greeting
This greeting is useful for when you go on vacation or are away for an extended period.
Press > 1 > 4 > 1 > start recording at the tone and press # to stop recording. Press 1 to activate the Extended Away greeting.
