Configuring Nextiva Voicemail

Automatically route calls to Voicemail during after-hours or when the call is unanswered, for example. With Nextiva Voice, you can customize the voicemail settings, retrieve voicemail messages via email, and record multiple different types of greetings. 

Nextiva also offers a Voicemail to Text service that transcribes incoming voicemail messages and texts them to a mobile phone number. Voicemail to Text is an additional fee and requires the assistance of a Nextiva Support team member. Please email support@nextiva.com for any questions regarding Voicemail to Text. 

For information on Nextiva Voicemail menu options, click here.

For information on retrieving voicemail messages, click here.

Recording greetings 

If calling from the primary phone, dial *86, otherwise, if calling from an external phone, dial the phone number and press the * key during the voicemail greeting. Enter the PIN followed by the # key. 

NOTE: For initial setup, enter the default PIN 0000#, then follow the prompts to change the PIN to a personalized 4-digit number and record a name.

No Answer greeting

The No Answer greeting plays for the callers when their call is not answered.

Press 1 > 3 > 1 > start recording at the tone and press # to stop recording. 

Busy greeting

The Busy greeting plays for callers when the user is already on a call. 

Press 1 > 2 > 1 > start recording at the tone and press # to stop recording.

Extended Away Greeting

This greeting is useful for when you go on vacation or are away for an extended period.

Press > 1 > 4 > 1 > start recording at the tone and press # to stop recording. Press 1 to activate the Extended Away greeting.

Configuring Voicemail to Email

Voicemail to email

Voicemail to Email allows users to be notified by email when they receive a new voicemail message. They can also configure the feature to attach the voicemail message as a .wav file to the notification email. Use the Nextiva Voice Portal to set up Voicemail to Email.

From the Nextiva Voice User Dashboard, select Features > Voicemail and Notification > Voicemail

Configure the following settings > Save

    • Alert Me Of Voicemail: Select this checkbox to send a notification email to the specified email address when a new voicemail message arrives. 
    • Send Attachment Of Message: (Recommended) Select this checkbox to send a notification email with the voicemail message attached (.wav file) to the specified email address. 

Configuring advanced settings

Use the Nextiva Voice Portal to customize advanced voicemail settings.

From the Nextiva Voice User Dashboard, select Features > Voicemail and Notification > Voicemail

Click Advanced Settings to configure the following settings > Save

  • Select the type(s) of calls to go to voicemail (All Calls, Busy Calls, Unanswered Calls).
  • Enable call forwarding to the specified number when the caller presses 0 while the voicemail greeting is playing. 
  • Define how to store voicemail messages. Storing voicemail on the Nextiva system allows the User to retrieve voicemail from any phone at any time. Selecting the Do not store, email to option sends all voicemail to the specified email address to be stored outside the Nextiva system.

Configuring Advanced Settings

Retrieving voicemail messages

Users can listen to voicemail messages by accessing Nextiva Voice mailbox from a Nextiva phone or external phone. If calling from the primary phone, dial *86, otherwise if calling from any external phone, dial the phone number and press the * key during the voicemail greeting. Press 1 to access the voice mailbox and listen to messages.

For information on Nextiva Voicemail menu options, click here.

 

 

 

Need additional help? Click here.
Updated on October 22, 2020

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