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  1. Home
  2. Nextiva Voice
  3. Troubleshooting
  4. Change Your Voicemail Password

Change Your Voicemail Password

 

  1. For Administrators, log in to the Nextiva Voice Portal by visiting www.nextiva.com and clicking on Login found at the top right. Alternatively, click here.
  2. Log in to the Nextiva Voice Portal with your login credentials.
  3. From the main dashboard, click Manage in the Users tile (Figure 1-1).
    Figure 1-1: Manage Users
     
  4. Hover your cursor over the user for whom you want to reset the voicemail pin, and click the pencil icon to the right (Figure 1-2).
    Figure 1-2: User Edit
  5. Scroll down and select the Security Information section (Figure 1-3).
    Figure 1-3: Security Information Section
  6. Select the Change voicemail pin check box, and enter a new PIN in the Pin text box (Figure 1-4).
    Figure 1-4: Set Voicemail Pin
  7. Click the green Save & Continue button at the bottom of the Security Information menu. A pop-up message appears stating the user information has been updated (Figure 1-5).
    Figure 1-5: Confirmation Message

NOTE: Once the voicemail PIN has been reset, the User will need to select a new voicemail PIN upon logging in successfully for the first time. 

 

Updated on April 9, 2018

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