Recording an Auto Attendant Announcement

Record announcements for the business hours and after-hours menu of the Auto Attendant from either a Nextiva or non-Nextiva phone. These announcements greet callers and provide them with a menu of options.

NOTE: For information on uploading audio recordings to the announcement repository, click here.

From a Nextiva phone:

  1. Dial 9999.
  2. At any time during the Auto Attendant greeting, press the * key.
  3. For the mailbox ID, dial 9999#
  4. Enter the Auto Attendant passcode followed by #.
  5. Press 1 to change the Auto Attendant greeting.

NOTE: To choose from multiple Auto Attendants, enter the extension of the desired Auto Attendant.

  1. To change the business hours greeting, press 1. To change the after-hours greeting, press 2.
  2. Press 1 to record a new greeting.
  3. Start recording after the tone. Press # to end the recording.

TIP: Call the Auto Attendant and listen to the greeting to ensure proper configuration.

 

From a non-Nextiva phone:

  1. Dial the main Nextiva phone number (or alternate number) assigned to the Auto Attendant. 
  2. At any time during the Auto Attendant greeting dial 9999#.
  3. For the mailbox ID, dial 9999#.
  4. Enter the passcode followed by #.
  5. Press 1 to change the Auto Attendant greeting.

NOTE: To choose from multiple Auto Attendants, enter the extension of the desired Auto Attendant.

  1. To change the business hours greeting, press 1. To change the after-hours greeting, press 2.
  2. Press 1 to record a new greeting.
  3. Start recording after the tone. Press # to end the recording.

TIP: Call the Auto Attendant and listen to the greeting to ensure proper configuration.

 

Need additional help? Click here.
Updated on October 31, 2019

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