What Type of Files Can I Use for Music on Hold?

Music on Hold (MoH) is an included service that plays music when you place a caller on hold. The service is turned on by default and will play a generic music file. Custom music can be uploaded so that when someone is placed on hold, your callers will hear whatever you prefer.


For instructions on how to set up Music on Hold, click here.

All MoH files must be formatted with the following specifications:

  • .wav formatted
  • μ-law, PCMU or G711μ
  • 8 or 16 bit
  • Mono
  • Under 10 minutes 


Troubleshooting Tip: Verify that your audio file is formatted properly and no larger than 5MB. If uploading Music on Hold for Call Centers, verify the audio file is formatted properly and no larger than 2MB.


To contact our support team please email us at support@nextiva.com or Submit a Ticket.

Need additional help? Click here.
Updated on January 8, 2020

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