Music on Hold (MoH) is an included service that plays music when you place a caller on hold. The service is turned on by default and will play a generic music file. Custom music can be uploaded so that when someone is placed on hold, your callers will hear whatever you prefer.
For instructions on how to set up Music on Hold, click here.
All MoH files must be formatted with the following specifications:
- .wav formatted
- μ-law, PCMU or G711μ
- 8 or 16 bit
Troubleshooting Tip: Verify that your audio file is formatted properly and no larger than 2MB. If it is larger than 2MB, you may need to edit the file length.