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AI Powered Review Management built for revenue growth

Get your hands on our AI powered review management solution that helps you build positive brand sentiment while automating up to 90% of the responses. Saving you both time and money!

Trusted by local brands and businesses

Manage and automate all your reviews in a single place.

Location Reviews

Boost your local & digital brand reputation by keeping a close eye on your business listings. Monitor location based reviews on platforms like Facebook, Google, TripAdvisor, Yelp and more.

eCommerce Reviews

Build better product reviews and drive more sales by integrating ecommerce platforms like Amazon and Flipkart. You can even listen and respond to reviews on your own online store and website!

App Reviews

Have iOS or Android applications? Increase downloads and improve your reputation by monitoring reviews on both platforms all from a single platform.

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Keep a pulse on your brand reputation

Become results driven and build more meaningful customer connections with a smart, fully integrated review management platform.

A collage of social media reviews.
Automated Responses:

Auto-respond to reviews using our AI-embedded Review Assist™ based on sentiment.

Customer Sentiment Analysis:

Automatically receive customer sentiment ratings & tags for all of your reviews.

CSAT Scoring:

Receive aggregated CSAT scores across review channels all in a single dashboard.

A collage of social media reviews.


Features we wouldn't let you go without

All in one Inbox

See incoming reviews in real-time, all in a single interface.

Read & Reply

Engage with your reviews right from the inbox in real-time.

Advanced Filtering

Easily organize your inbox based on date/time, channel and other custom rules.

Review Tagging

Categorize reviews and create custom tags so it’s the way you want it.

Intelligent Routing

Assign roles and route reviews to you or your team members as you see fit.

Performance Monitoring

Measure the impact, monitor your team and turn insights into valuable business outcomes.


Auto-route reviews to different queues based on sentiment and auto-respond with our AI powered review assistant.


Send surveys across all channels or only specific ones.


Set alerts and auto-prioritize reviews that require role based responses. Solve important issues quickly and efficiently.

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Pick the plan that's right for you



Get Started
  • All Growth Features +
  • Custom Integrations & Implementation
  • SLA Management
  • Queue Management
  • AI Routing
  • Complete Service Helpdesk
  • Additional Management Reporting


+ $99/mo for each additional user

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  • All Standard Features +
  • Suggested & Automated Responses
  • Competitor Analytics (3 Channels)
  • Historical Data Access (6 months)
  • Advanced Team Management
  • Client Management
  • Custom Access & Permissions
  • Custom Workflows & Routing
  • LiveChat
  • Custom Response Surveys
  • Additional Alerts & Notifications


+ $99/mo for each additional user

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  • Includes
  • All in one Inbox
  • Scheduling & Publishing
  • Ticketing & Helpdesk
  • Private & Bulk Messaging
  • Review Management
  • Listening & Monitoring
  • Performance Dashboard
  • Post & Channel Analytics
  • Basic Tags & Alerts
  • Survey (1 CSAT/NPS)

For more information on specific features or capabilities, send us a note via chat or call us at (888) 265-5794.

For additional information on social and reputation management read Nextiva's Terms & Conditions.

Why Nextiva

Any team can benefit from Nextiva Social and Review Marketing Cloud

Years of Experience

We’ve been helping brands and businesses deliver great customer experiences for over 10 years. And we continue to listen and learn from our customers so our product meets your needs and expectations.

Continuous Innovation

We make sure our products stay the best in the industry. It's important to us that our products are reliable and provide you with the quality service & innovation you expect from an industry leader.

Easy Onboarding & Deployment

We provide both self-serve and support guided onboarding and deployment, so you can get started quickly and have all of your questions answered from day one.

Return on Investment

We measure our success on our customers' return on investment. Our platform is designed to improve your operational efficiency and turn your online reputation into a revenue driver for your business.

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Highly regarded by customers, employees, and analysts.

Gartner. Leader: Peer Insights Voice of the Customer
Aragon Research. Leader 2022
G2. Leader SUMMER 2023
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Frost & Sullivan. Leader 2022, new product innovation

Business awards

Deloitte. Technology Fast 500
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“Nextiva aims to remove the friction, frustration,
inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”

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All features
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Monitor & Engage
Monitor incoming messagings
Review Sites Included
All-in-one social Inbox
View & respond to messages from all social channels in one place.
Response management
Standard response management across all sources.
Bulk / community
Bulk and community features.
Message alerts
Triage based alert management system.
Message escalations
Triage based escalation amangement system.
Publishing & Scheduling
Media Gallery
Upload various content types- google reviews.
Schedule messages
Scheduling and Publishing across Google Review Locations.
Publishing calendar
Calendar showing content for various locations - Google reviews.
URL Shortener
Create simple URL Shortener.
Approval workflows
Build pre-approval process. Ensure brand consistency by reviewing messages before they are sent.
Media tagging
Tag media assets (basic DAM features) - googlereviews.
Productivity (Routing, Tagging & response)
Automations included
SLA Management
Manage responses within defined SLA's.
Intelligent Routing
Route customer messages to the right team based on skills, context or virality of the messages.
Manual categorization of messages and tickets.
Auto Tagging
Auto categorization of messages and tickets based on defined criteria.
Suggested Responses
Category based responses and suggested responses.
Basic Automated Response
Auto respond to all reviews using multi-dimensional rules.
Review Assistant
Auto respond to all reviews using multi-dimensional rules and AI.
Productivity Dashboards
Dashboards showing brand performance in responses.
Indivudual Performance
Individual Performance dashboard.
Team Dashboard
Team performance dashboard.
Social Listening and PR monitoring dashboards.
Channel Analytics
Channel analytics dashboards.
MIS reports.
MIS Scheduler
Schedule MIS Reports.
Tag Dashboard
Auto tag dashboards, Manual tag dashbaords and Case form dashboards.
Competitor Analytics
Social Listening competitor dashboards.
Tag Dashboard
Channel competitor and content performance dashboards.
Integration with other non voice platforms (ready connectors for SFDC, Siebel, Dynamics 365).
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Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

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Your personalized demo. What to expect:

  • Expect specifics. Tailored exactly to your business (we do our research).
  • Expect experts. Our product team will personally answer your questions.
  • Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

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Gartner. Leader: Peer Insights Voice of the Customer G2. Leader SUMMER 2023 GetVoIP Customer Reviews
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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans
Chris Brencans, CMO On The Map Marketing

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