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Our AI-powered online reputation management platform helps you manage reviews across all review sites. It's simple to set up, easy to use and gets results.
For additional information on social and reputation management read Nextiva's Terms & Conditions.
Nextiva helps you monitor reviews, respond quickly, and engage with customers across your choice of 50+ sites, including Google, Facebook, and Yelp.
Monitor reviews from one central location. Engage automatically, or respond in real-time and engage with your audience as often as you like.
Monitoring, tracking and responding to reviews manually can take more time than you have. Nextiva acts like an assistant, always watching and even starting the engagement with automated responses to keep your customers engaged.
Get the data you need to make better decisions – in-depth dashboards give you insights across locations, roles and geographies. Use reviews to know how your customers feel about your business.
The easiest way to monitor all social channels, engage with customers and analyze social media performance.
What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.
I can’t really say enough about the support. Nextiva is top-notch when it comes to any issues that I have. It is thorough, it is responsive, and it’s professional.
Communication is everything. The key reason we reached out to Nextiva is that we needed a bigger system than what we had.
| All features |
Essential Get a demo |
Professional Get a demo |
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| Monitor & Engage | ||
| Monitor incoming messagings | ||
| Review Sites Included | 5 | 10 |
| All-in-one social Inbox
View & respond to messages from all social channels in one place.
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| Response management
Standard response management across all sources.
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| Bulk / community
Bulk and community features.
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| Message alerts
Triage based alert management system.
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| Message escalations
Triage based escalation amangement system.
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| Publishing & Scheduling | ||
| Media Gallery
Upload various content types- google reviews.
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| Schedule messages
Scheduling and Publishing across Google Review Locations.
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| Publishing calendar
Calendar showing content for various locations - Google reviews.
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| URL Shortener
Create simple URL Shortener.
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| Approval workflows
Build pre-approval process. Ensure brand consistency by reviewing messages before they are sent.
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| Media tagging
Tag media assets (basic DAM features) - googlereviews.
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| Productivity (Routing, Tagging & response) | ||
| Automations included | 2 | 3 |
| SLA Management
Manage responses within defined SLA's.
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| Intelligent Routing
Route customer messages to the right team based on skills, context or virality of the messages.
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| Tagging
Manual categorization of messages and tickets.
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| Auto Tagging
Auto categorization of messages and tickets based on defined criteria.
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| Suggested Responses
Category based responses and suggested responses.
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| Basic Automated Response
Auto respond to all reviews using multi-dimensional rules.
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| Review Assistant
Auto respond to all reviews using multi-dimensional rules and AI.
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| Analytics | ||
| Productivity Dashboards
Dashboards showing brand performance in responses.
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| Indivudual Performance
Individual Performance dashboard.
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| Team Dashboard
Team performance dashboard.
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| Listening
Social Listening and PR monitoring dashboards.
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| Channel Analytics
Channel analytics dashboards.
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| MIS
MIS reports.
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| MIS Scheduler
Schedule MIS Reports.
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| Tag Dashboard
Auto tag dashboards, Manual tag dashbaords and Case form dashboards.
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| Competitor Analytics
Social Listening competitor dashboards.
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| Tag Dashboard
Channel competitor and content performance dashboards.
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| Analytics | ||
| CRM
Integration with other non voice platforms (ready connectors for SFDC, Siebel, Dynamics 365).
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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."
