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Get cloud-based VoIP, SMS messaging, and video conferencing in one solution. Take your business communications to the next level with Nextiva.
A cloud-based Private Branch Exchange (cloud PBX) is a phone system that delivers advanced calling features and unified communications using Voice over Internet Protocol (VoIP) technology. Cloud PBX systems are hosted by service providers, eliminating costly on-premises hardware since they are billed on a monthly or annual subscription.
Compared to traditional landlines, businesses get greater flexibility, scalability, and reliability with a cloud PBX service. It provides professional features like auto-attendants, call routing, integrations, and video conferencing.
With a cloud PBX solution, you only need an internet connection to make and receive calls, send messages, and work from anywhere.
Save up to 65% with IP phone service with no upfront costs compared to traditional phone lines. Take your business communications to the cloud with optional VoIP desk phones — it’s up to you.
Moving on from your on-premises PBX is cost-effective with Nextiva.
Get a complete business communications solution that offers video meetings, text messages, call routing, and unlimited calling nationwide.
A cloud PBX phone system offers much more than VoIP phone service.
Manage your company’s phone calls in real-time with a modern PBX service. Softphones let you cut the cord with traditional PBX providers. Only minimal configuration is needed.
Your team just needs a desktop or mobile app to place calls. Plus, VoIP phones from Nextiva are ready to use out of the box.
Business never stops; neither should your phone service. Eight military-grade data centers back you with 99.999% uptime. Even in poor weather, automatic call forwarding and routing ensure you never miss inbound calls again.
Connect vital business systems with your cloud-based phone service. Integrate your CRM, email software, and team collaboration tools with your VoIP phone system.
Nextiva integrates with HubSpot, Salesforce, Microsoft Outlook, Microsoft Teams, and dozens more.
Depending on your business needs, deploy a small or large-scale contact center for your salesforce or customer support team. Track incoming calls and place outbound calls from a shared caller ID easily.
Cloud PBX solutions allow you to configure inbound call routing and queuing as a simplified call center.
Never deal with telephony software updates or security patches by replacing your on-premises PBX SIP trunks. Reclaim your office space and let your IT team focus on other priorities.
Nextiva is the best option to migrate from traditional phone lines to a unified communications phone solution.
Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.
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Digital features:
Turn prospects and visitors into customers and provide customer service on your website by engaging in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.
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Everything in Digital, plus:
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Get on the same page by sharing your screen during a video call or exchanging key files.
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Create amazing customer experiences across all channels including chatbot and an inbound call center. Add Nextiva voice service to your MS Teams and gather insights via advanced reporting.
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Everything in Core, plus:
Manage high-volume inbound calls and use voice prompts to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.
Give your business a professional edge by offering a universal, non-local, toll-free number.
Move your business forward with insight gained from data found within your voice analytics.
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.
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Everything in Engage, plus:
Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.
Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
Increase productivity when AI takes call notes for you in real time and creates an automatic summary of the conversation.
Whether Android or iOS, employees can get work done right from their mobile phones. With the NextivaONE mobile app, anything is possible. Phone calls, text messaging, video meetings, and team chat in one.
Get audio or video conferencing with HD call quality. Let guests dial in or join the meeting from the convenience of their web browser. No additional configuration is needed for reliable conferencing.
A cloud PBX solution lets your team share their screens for their video meetings. Deliver presentations with the utmost audio quality and visual clarity. In addition, video meetings can be recorded and shared on demand.
Receive voicemails, including caller ID, right in your inbox. Voicemail to email lets you open your email and listen to messages without any dialing. Voicemail transcription also lets you read what someone says in a voicemail.
An Interactive Voice Response (IVR) feature prevents unnecessary call transfers and improves inbound caller experiences. An IVR routes incoming calls to the correct department based on specific words or phrases.
An auto attendant provides incoming calls with a simple menu to reach their desired department, like "Press 1 for Sales, Press 2 for Support.” Setting up your auto attendant using a cloud PBX phone system takes a few minutes, not days.
With your cloud-based virtual PBX, record phone calls without hardware. Use call recording to fact-check customers or provide coaching opportunities for your team. Store unlimited call recordings for up to six months.
Route inbound calls based on phone numbers, business hours, holidays, peak demand, and agent availability. Handle more incoming calls with call queues so callers can wait on hold until their call is answered.
Choose the phone number your business needs in any area code. Effortlessly manage your company's phone lines with a cloud PBX no matter where you are.
You can always transfer your existing business phone numbers with free porting from Nextiva.
Project a professional brand for your business with a toll-free phone number. Plus, add an auto attendant to fast-track callers to the right department. Your team can dial out from a toll-free caller ID from your business.
Not sure if a cloud-hosted PBX is right for you? Here's how it compares to an on-premises PBX.
Function
Cloud PBX
On-Premises PBX
Initial Costs
None
High: Significant upfront investments in hardware
Ongoing Costs
Monthly user costs
Maintenance, upgrades, and in-house IT costs
Scalability
Easy to scale up or down
Limited - Requires purchasing more hardware
Hardware
Not needed
Owned and managed onsite
Maintenance
Not needed
Performed in-house by IT staff
Installation
Quick setup, phones auto-provision
Complex, lengthy deployment
Reliability
99.999% uptime with redundancy
Single point of failure risks
Mobility
Full functionality on mobile devices
Limited capabilities when mobile
Features
Regular platform updates
Limited to installed hardware
Integration
35+ business app integrations
Minimal integration options
Telephony
VoIP phone service
Traditional PSTN lines
Call Quality
Excellent quality with low latency nationwide
Good quality if you're located near the office
Security
Enterprise-grade through provider
Maintained in-house
Management
Online portal, self-administration
In-house PBX management
Support
24/7 live customer support
In-house IT support
COMPARE HOSTED PBX SYSTEMS
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Book a product demoA cloud PBX system is hosted and managed by a service provider rather than on-premises hardware. The provider delivers virtual PBX capabilities virtually over the internet using VoIP technology instead of analog phone lines.
Virtual PBXs allow for advanced functionality like auto-attendants, interactive voice menus, call routing, voicemail transcription, and more. Users simply need IP phones or softphones to make and receive calls through the cloud PBX.
No, a cloud PBX system is easier to set up than an on-premises PBX. There is no complex hardware to install. Just connect your IP phones and computers to the internet. The service provider completely handles the PBX configuration and functionality in the cloud.
Management uses an online portal to make changes, add extensions, manage call routing, etc. With just an internet connection, your team can benefit from virtual PBX features right away.
Yes, you can connect your current on-premises PBX to a cloud-based provider using SIP trunking. SIP trunks connect your existing PBX to the public switched telephone network (PSTN) via the internet instead of traditional phone lines or primary rate interfaces (PRI).
Blended SIP trunking with a cloud phone system deliver cost savings, geographic flexibility, and business continuity. It also lets small businesses gain enterprise functionality like HD video meetings, unified messaging, mobility features, and more while using your existing PBX investment. SIP trunking provides a hybrid approach to connect legacy systems to the cloud.
When migrating from an on-site traditional PBX, you can roll out your cloud PBX in phases to ensure your business communications are uninterrupted.
Absolutely, a cloud-hosted PBX system eliminates expensive upfront hardware costs, ongoing maintenance fees, and real estate. The monthly subscription is typically much lower than purchasing an on-prem PBX.
You only pay for what you use instead of excess capacity. Cloud PBX systems seamlessly scale to match your changing business needs, keeping costs aligned to usage.
Productivity-enhancing features like auto-attendants, IVRs, call analytics, and integrations are built-in rather than add-ons. A cloud PBX delivers enterprise-level functionality for a small business price.
Expect to pay about $25-35 per user monthly for cloud-hosted PBX service. There aren’t typically upfront costs like servers, real estate, or personnel to configure it.
Nextiva’s cloud-based virtual PBX price starts at $18.95 per user monthly. Chat with one of our VoIP experts to get a customized quote based on your business needs.
The question isn’t how much a virtual PBX costs but rather how much your current PBX costs you. Want to see how much you can save? Get a no-obligation PBX price quote today!
Yes, enterprises are increasingly switching their legacy on-premises PBX in favor of cloud-based PBX systems for their performance, reliability, and flexibility. Leading service providers offer robust SLAs of 99.999% uptime and redundancy across multiple data centers.
Cloud PBX solutions can scale to support many extensions, sites, and users. It provides mobility, unified communications, call encryption, and virtual phone number capabilities suitable for large enterprises with distributed teams. The cost savings and management upside of using a cloud PBX service makes it viable for larger organizations.
Nextiva provides professional services (and works with channel partners) to help your enterprise move its communications seamlessly to the cloud.
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Nextiva has developed a solution for the future: One platform, one workspace, zero friction.
Tomas
Gorny,
Founder and CEO of Nextiva
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