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The easiest way to monitor all social channels, engage with customers and analyze social media performance.
For additional information on social and reputation management read Nextiva's Terms & Conditions.
Listen for company mentions, brand hashtags, core keywords, and more. See what people are saying about your company across all your social media channels, and manage engagement from a single social inbox.
Forget posting and commenting in real time. Save time and own your day by creating content in bulk and scheduling consistent posts.
All the publishing tools you need in one place. Create your own schedule to publish your posts for when your audience is most active.
Route comments, issues and questions to the right team member. Let every team member respond to inquiries, or get subject-matter experts to engage directly. Cut response time by using saved replies to common questions.
Our AI-powered online reputation management platform helps you manage reviews across all review sites. It’s easy to use and gets results.
What led us to looking for a new business phone was the efficiencies of Nextiva. The cost, capabilities, call recording, call groups, and being able to do the attendants and receptionist.
I can’t really say enough about the support. Nextiva is top-notch when it comes to any issues that I have. It is thorough, it is responsive, and it’s professional.
Communication is everything. The key reason we reached out to Nextiva is that we needed a bigger system than what we had.
| All features |
Essential Get a demo |
Professional Get a demo |
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| Monitor & Engage | ||
| All-in-one social Inbox
View & respond to messages from all social channels from one place - Facebook, Twitter, Instagram, YouTube, Linkedin.
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| Social Profiles included | 5 | 10 |
| Bulk messaging
Reply to multiple posts at once and ignore spam.
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| Private messaging
Live chat on all private messaging channels - Facebook messenger, Twitter Chat and Instagram Chat.
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| Message alerts
Get alerts based on pre‑defined rules that align with your business priority.
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| Message escalations
Escalate specific alerts based on your business priorities.
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| Schedule & Publish | ||
| Schedule messages
Schedule posts across different channels - Facebook, Twitter, Instagram, YouTube, Linkedin, Tumblr.
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| Publishing calendar
View all your posts in a calendar view.
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| URL Shortener
Create simple URL Shortener.
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| Approval workflows
Build pre-approval process. Ensure brand consistency by reviewing messages before they are sent.
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| Media tagging
Tag assets to organize them so you can quickly find it.
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| Productivity (Routing, Tagging & Auto‑Response) | ||
| Automations included | 2 | 3 |
| Tagging
Manual categorization of messages and tickets.
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| Auto reply
Auto reply to reflect your business hours.
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| SLA Management
Manage responses and resolutions within defined SLA's.
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| Intelligent Routing
Route customer messages to the right team based on skills, context or virality of the messages.
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| Auto Tagging
Auto categorization of messages and tickets based on defined criteria.
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| Suggested Responses
Category based responses and suggested responses
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| Voice of the Customer | ||
| Surveys
Gather Customer feedback by sending surveys.
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| Survey Analytics
Identify customer sentiments and trends based on survey rating.
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| Analytics | ||
| Company Dashboards
Track company metrics to monitor effectiveness, response and resolution times of all posts.
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| Listening Insights
Drive deeper insights by monitoring what people are saying about your brand.
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| Team Dashboard
Track team metrics to monitor performance of posts sent by specific teams.
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| Indivudual Dashboards
Track individual metrics to monitor performance of posts sent by individual.
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| Channel Analytics
Track channel metrics to monitor performance of each social media channel.
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| Management Information System (MIS) Reports
Get detailed metrics across your company - team logins, replies and activities etc.
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| Management Information System (MIS) Scheduler
Schedule MIS Reports.
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| Tag Dashboard
Monitor performance and trends for tags.
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| Competitor Analytics
Get competitive insights from social channels.
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| Integrations | ||
| CRM
Integration with Salesforce.com, Siebel, Dynamics 365 and other software.
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