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Product Releases

Fall 2021

nextiva contact center admin dashboard

Nextiva Contact Center

New cloud-based contact center solution 7.15.21

Nextiva Contact Center lets businesses seamlessly interact with customers across their preferred channel. Integrated with Nextiva Phone System, this solution enables agents to increase first call resolutions, reduce call spikes, and conduct follow-ups via SMS, webchat, and social media.

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Nextiva Sales and Service

Performance improvements 7.30.21

We've made performance improvements to Nextiva Sales and Service productivity tools, so now it’s even easier to track the customer journey in one interface. See customer feedback trend and survey results for an account, contact, or case — without leaving the screen.

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image of nextiva app with call forwarding, admin and team settings

NextOS Admin Dashboard

New user and teams features 9.27.21

We’ve added the ability to set call forwarding on teams, and we’ve added new user phone settings. With these latest updates, admins have more ways to route calls and users have more control of their own phone settings.

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image of nextiva app with call forwarding, admin and team settings

Nextiva Mobile App

New in-app support for audio files 9.27.21

In version 25.1.0, we added in-app support for audio files (.mp3, .wav, and .m4a) — an exciting new feature for those who use multimedia messages (MMS) to communicate. We also updated the UI and made some performance improvements.

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Summer 2021

Admin Dashboard

NextOS admin dashboard

New teams features 7.08.21

We’ve added critical teams capabilities to the call flow builder in NextOS. From team voice settings to team configurations, these features enhance how our customers and partners use teams to route calls.

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Nextiva Mobile App

New SMS/MMS feature 06.02.21

This feature enables users to send and receive texts, images, and gifs with customers and colleagues from their Nextiva business numbers, so they can maintain the professionalism of their business phone number even when they’re on the go.

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UI update 06.02.21

In version 25.0.1, we made the app a little prettier with new colors, and we gave our friends without profile photos a new look. We also released some performance improvements and bug fixes.

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Chris Brencans, CMO
On The Map Marketing
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