Nextiva can replace the need for a physical desk phone or hardware – allowing you to quickly make and receive calls from your computer or tablet, for example, including the ability to transfer calls and attach notes to a call. You can also view and listen to voicemail messages directly from here.
For information on video calls, click here.
Making outbound calls
Below are all the different ways you can start a call using NextivaONE:
Enter the name or number and click Call.
Active call controls
Transferring a call
Click the ellipses and select Transfer. Enter the name or number and choose to blind or warm transfer. You can also choose to forward the call directly to voicemail.
Adding a note
To add a note about a call, click the Note icon and enter the note. Notes will show on the call interaction in the conversation thread. Notes are private to only you, even if the contact is public to all teammates.
After you end the call, the note will then be displayed in the conversation thread so you can easily reference what the call was about.