How to Set up call recording

1. From the NextOS admin home page, select Users > Actions > Voice Settings > Monitoring > Call Recording. 
2. Choose when the user’s calls should be recorded (Never, Always, Always with Pause/Resume, On Demand, On Demand with User Initiated Start), and set up call recording announcements to inform the caller they’re being recorded by clicking the Play recording start/stop announcement checkbox.
3. Click the record voice messaging checkbox to record users’ voicemails. Click Save.

NOTE: If Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled, you can also set up alerts and notifications to alert the caller when recording is enabled/paused. 

After enabling Call recording for a user, additional steps will need to be taken by Nextiva Support to make sure that an administrator, supervisor, or the agent themselves can access recorded calls. To contact our Amazing Service Team, click here. 

From the Nextiva voice admin dashboard, hover over Users > Manage Users > select the user > Monitoring > Call Recording.

Choose when the user’s calls should be recorded (Never, Always, Always with Pause/Resume, On Demand, On Demand with User Initiated Start), and set up call recording announcements to inform the caller they’re being recorded by clicking the Play recording start/stop announcement checkbox. 

Click the record voice messaging checkbox to record users’ voicemails. Click Save. 

NOTE: If Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled, you can also set up alerts and notifications to alert the caller when recording is enabled/paused. 

After enabling Call recording for a user, additional steps will need to be taken by Nextiva Support to make sure that an administrator, supervisor, or the agent themselves can access recorded calls. To contact our Amazing Service Team, click here.