Record all incoming and outgoing calls and set up call recording announcements to inform the caller they’re being recorded. All recordings are archived for up to six months and are easily accessed and downloaded using the Nextiva Call Recording application. Please be aware of the call recording laws in your area.
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Setting up call recording
Call recording feature codes
When using feature codes, you must first place the active call on hold and place a new call using the codes below on the same line. Wait for the confirmation message, the call will automatically disconnect so you can rejoin the active call.
*44 (Call Recording Start): Starts recording if On Demand With User Initiated Start is enabled.
*45 (Call Recording Stop): Stops recording if On Demand With User Initiated Start is enabled.
*48 (Call Recording Pause): Pauses an active recording if Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled.
*49 (Call Recording Resume): Resumes a paused recording if Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled.
Setting up call recording
Call recording feature codes
When using feature codes, you must first place the active call on hold and place a new call using the codes below on the same line. Wait for the confirmation message, the call will automatically disconnect so you can rejoin the active call.
*44 (Call Recording Start): Starts recording if On Demand With User Initiated Start is enabled.
*45 (Call Recording Stop): Stops recording if On Demand With User Initiated Start is enabled.
*48 (Call Recording Pause): Pauses an active recording if Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled.
*49 (Call Recording Resume): Resumes a paused recording if Always with Pause/Resume, On Demand with User Initiated Start, or On Demand is enabled.
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