May Product Update

May 2, 2023 2 min read



May Product Update 2023 Thumbnail

You want to make conversations easier? So do we.

Here’s Jake to show you four new ways you can streamline customer and team communication.

Login less and still be secure

We introduced a 7-day login stretch on our desktop app. 

Now you’ll stay logged in even after your computer wakes from sleep or hibernation.

Control the call with your headset

We had a lot of in-app requests for this one. 

Our customers like to answer, end, and mute calls directly from their fancy headsets.

So we made sure NextivaONE plays nicely with most Jabra and Poly/Plantronics headsets.

Note: Plantronics devices will require the hub software, available here

Forget remembering extensions

Say you’re in Sales, but your caller actually meant to contact Support…

To hand them off to the correct team, you no longer have to both remember that the Support extension is 8376 and then dial it.

Now you just hit transfer and choose “Support team” from your contacts.

Relieve the hosting burden

It’s really hard to focus on giving an A+ video presentation when you keep having to click to accept incoming meeting attendees.

Now you can delegate what Jake (?watch the video at the top) calls the bouncer job.

Where do you find this setting? We moved all audio, video, and host settings into one place. 

Find meeting settings at the bottom of your screen both during a video call and on the pre-call staging screen (where you choose if want to be on camera or muted).

Want to learn more?

To see what else you can now do, check out our Product Updates page.




Nextiva is the future-of-work software company that helps sales, service, and marketing teams achieve higher productivity and deliver better customer engagement. Nextiva’s cloud-based platform brings together business communications applications, intelligence, and automation to help companies build deeper connections with customers and manage all conversations and relationships in one place.

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