Top 10 Avaya Alternatives & Competitors in 2024

May 21, 2024 18 min read

Yaniv Masjedi

Yaniv Masjedi

Avaya Alternatives and Competitors

Avaya has been a communication powerhouse for years, offering unified communications, VoIP, and contact center solutions. But even a strong brand can’t stand still.

Maybe your growing remote team needs a more adaptable business phone system. Perhaps affordability is a top concern, or you need seamless integrations with your existing tools.

Avaya’s pricing structure, on-premise deployment options, or feature complexity might not meet every company’s needs.

Whatever the reason, you’re ready to explore new options. And we’ve got you covered! This guide dives into the top 10 Avaya competitors, comparing features, pricing, pros and cons, and factors to consider when switching to help you find the best alternative for your business needs.

Here are the alternatives to Avaya we’ll explore in this article:

Popular Avaya Alternatives

Pressed for time? Compare the top three Avaya alternatives to see which features each service offers for the price.

Monthly PriceStarts at $18.95 per user per month
(Billed annually)
Starts at $30 per user per month
(Billed annually, requires minimum 3 users)
Starts at $49.95 per account per month
(Billed annually)
HD Audio/VideoYesYesYes
Auto-attendant & IVRYesYesYes
Call Logs & Pop-UpsYesYesYes
Softphone AppsYesYesYes
Call AnalyticsYesYes (Basic)Yes
IntegrationsMicrosoft & Google Integrations100+ business tool apps and integrations
Toll-Free NumbersIncludedNot IncludedNot Included
Internet Fax Unlimted Not IncludedNot Included
Video ConferencingYesYesAdd-on ($19.95/mo./conference suite)

Key takeaways:

1. Nextiva

Nextiva is a cloud-based communication platform designed for businesses of all sizes. It combines features like business phone service, video conferencing, collaboration tools, and customer experience functionalities into a single, unified solution.

Nextiva has earned recognition from U.S. News as the best business phone system, and reviewers on platforms like G2 and Gartner consistently rank it highly.

Independent VoIP expert Prince Rich shares his in-depth Nextiva review — watch it out below:

Why choose Nextiva over Avaya?

While Avaya has a strong presence in the enterprise market, Nextiva has gained recognition for its reliability, performance, and ease of use, making it a compelling choice for small businesses and enterprises alike.

Key Nextiva features

Enterprise-level features

For enterprises, Nextiva offers robust features to meet the demands of larger organizations, including:

What do you like best about Nextiva?
The software is easy to use, provisioning new phones is simple, and the interface is easy to navigate.

What problems is Nextiva solving and how is that benefiting you?
Nextiva offers us a complete VoIP, texting, and call center solution without needing multiple companies and sets of software.

Anthony S.
(G2 Review)

Nextiva pricing

Nextiva offers three monthly price plans for teams and companies of all sizes and needs. Pricing varies based on team size and whether you choose monthly or annual billing.

There’s something for everyone — here are your options:

Unlimited calling, video conferencing, and business texting (US only)No free plan available
Easy setup and user-friendly interfaceLimited admin controls for some IT departments
Free local and toll-free phone numbers
Integrations with popular business tools (CRM, email, etc.)
Scalable solution for growing businesses
24/7 customer support

Who’s it best for?

Nextiva is a compelling Avaya alternative for businesses seeking a user-friendly, scalable, and cost-effective communication platform. Its cloud-based features and focus on ease of use make it a strong contender, especially for businesses that prioritize a smooth user experience.

2. Mitel

Mitel focuses on collaboration for organizations of all sizes. It provides both cloud-based (MiVoice Business) and on-premises PBX solutions, catering to small businesses, midsize companies, and even large enterprises.

Mitel’s advantages over Avaya

Key Mitel features

Reliability, security, compliance, & support

MiCloud Connect, Mitel’s cloud-based PBX, has 14 data centers around the world, hosted on Google Cloud Platform. Mitel is SOC 2 and HIPAA compliant. It offers 24/7 customer support available by phone.

Mitel pricing

Mitel offers tiered plans with different feature sets. Unlike some competitors, it allows mixing and matching plans, ensuring you only pay for the features your teams need.

Pricing starts at $20.99 per user per month for basic features and goes up to $38.49 per user per month for the most comprehensive cloud telephony features. You need to contact Mitel’s sales team to get a quote.

Typically high uptime and reliabilityRequires a detailed onboarding and setup cycle
Enterprise integrations with the likes of Microsoft Outlook and SalesforceLack of transparent pricing on the website
Users like the powerful dialer functionalityDifficult to get in touch with customer support

📚 Read Mitel reviews on TrustRadius

Who is it best for?

Mitel works best for businesses that prioritize collaboration features and require flexibility in deployment options. Its tiered pricing and scalability make it a good fit for companies of all sizes.

3. Aircall

Aircall is cloud-based call center software for teams. Its goal is to make phone support easy to manage. Aircall integrates with key business tools like CRM platforms and helpdesk solutions (and many others).

Aircall’s advantages over Avaya

Key Aircall features

Reliability, security, compliance, & support

Aircall reports 99.99% uptime thanks to seven worldwide data centers provided by Amazon Web Services (AWS). However, according to StatusGator, Aircall experiences reliability issues on a monthly basis. These are mostly small delays and network issues.

According to StatusGator, Aircall experiences reliability issues on a monthly basis

Aircall uses AWS as a hosting provider, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a secure setup. It is also HIPAA and GDPR-compliant.

It operates a knowledge base and offers phone, chat, and ticket requests for support.

Aircall pricing

Aircall offers two main pricing plans, along with a custom quote option for specific needs. Both plans come with a free trial:

Easy setup and deploymentPotentially unreliable with reports of frequent downtime
Growing ecosystem of integrationsPoor customer support reviews with concerns of upselling
Power Dialer and call coaching featuresUsers report bugs, data transfer issues with integrations
Affordable compared to some competitors (depending on features needed)May not offer significant advantages over less expensive options

📚 Read Aircall reviews on TrustRadius

Who is it best for?

For teams seeking a cloud-based call center solution with robust integration capabilities and prioritizing ease of use and global reach.

4. OnSIP

OnSIP is a hosted PBX phone system for remote teams. It’s designed for small and medium businesses. Their VoIP solutions promise a complete phone system replacement in less than an hour, including softphone apps, useful call management features, and video conferencing.

The company was most recently acquired by Ooma. Intrado acquired OnSIP two years earlier. This suggests that the company is at least in a state of constant change and trying to prove the numbers out.

OnSIP’s advantages over Avaya

Key OnSIP features

Reliability, security, compliance, & support

OnSIP leases two data centers in the United States and operates its own redundant physical networks and systems with hardware from Dell, Cisco, and Juniper. The company is PCI and HIPAA-compliant, ensuring data security and regulatory compliance.

For customer support, OnSIP has a dedicated page for real-time assistance, where users can connect with team members over the phone or through video calls.

OnSIP pricing

OnSIP offers three main pricing tiers with the option to customize each plan by adding specific features for an additional cost:

Easy setup and user-friendly interfaceCall quality issues reported by some users, including dropped calls
Features like website chat and voicemail to emailLimited video conferencing availability (only in top plan)
Simple APIs for developersPotential challenges managing call recording storage
Responsive customer service according to reviewsFrequent ownership changes might raise concerns for some businesses

📚 Read OnSIP reviews on TrustRadius

Who’s it best for?

For businesses seeking a hosted PBX solution tailored for remote teams, OnSIP is a great alternative to Avaya, particularly for organizations prioritizing ease of setup and flexible pricing options.

5. is a VoIP phone service provider catering to US-based customers, including entrepreneurs and growing businesses. It offers easy implementation and enterprise-level features at a fraction of the cost compared to traditional phone systems.

Key features

Reliability, security, compliance, & support does not disclose its redundancy methods but reports high uptimes. uses high-grade SSL encryption and triple DES encryption for video meetings. is PCI, HIPAA, and HITECH compliant. It also offers multilingual 24/7 support over chat, phone, and email. pricing offers three main pricing tiers:

Competitive pricing, especially for basic plansLimited scalability for larger businesses as minute bundles and extensions can get expensive
Feature-rich plans with options like audio conferencing and custom vanity numbersReported user interface complexity and challenges with setup and integration
24/7 multilingual customer supportMixed reviews on customer support quality

📚 Read reviews on TrustRadius

Who is it best for? is a budget-friendly option for US-based businesses. It’s a feature-rich solution at a competitive price.

6. CallHippo

CallHippo offers a user-friendly and internationally-focused cloud phone system. They boast a quick setup process and offer phone numbers in over 50 countries.

Callhippo’s advantages over Avaya

Key CallHippo features

Reliability, security, compliance, & support

Based on CallHippo’s status page, they’ve only had one major outage in 2020, although their uptime data is limited. There’s no information available on the data centers they use or their security compliance and certificates. CallHippo offers 24/7 support through its support portal.

CallHippo pricing

CallHippo’s pricing is divided into three standard plans, with the option to create a tailored solution by adding additional features like call and voicemail transcription, call tracking insights, phone number masking, and click-to-call for an extra fee per month.

Easy-to-use interface and fast setupConcerns about reliability with reported app crashes, call drops, and low-quality calls
Global reach with phone numbers in over 50 countriesLimited features in lower-priced plans, with most functionalities concentrated in the highest tier
Responsive customer supportPotential for overbilling according to customer reviews

📚 Read CallHippo reviews on TrustRadius

Who’s it best for?

Businesses with global operations seeking a cloud-based phone system with international reach and scalability. Works well for businesses prioritizing ease of setup and advanced features.

7. 8×8

8×8 offers cloud-based business phone systems. Its services include voice, video, messaging, and contact center solutions. 8×8 also offers real-time business analytics and intelligence across channels.

Key 8×8 features

Reliability, security, compliance, & support

8×8 uses multiple redundant hardware and software systems to prevent downtime during outages, although specific uptime figures are not disclosed.

The company is HIPAA, GDPR, and ISO 27001 compliant, meeting NIST/FIPS encryption standards, as well as FCC and CSA standards. 8×8 offers 24/7 support through the web, live chat, phone, and a knowledge database.

8×8 pricing

8×8 doesn’t openly display pricing on its website. You need to reach out to their sales team for a custom quote.

All-in-one solution for voice, video, messaging, and contact centerPotential connectivity issues and dropped calls reported by some users
Feature-rich desktop and mobile appsLong wait times for customer support according to some reviews
Real-time business analyticsLimited third-party integration support as mentioned by some users
Helpful customer service based on reviewsFrequent updates might disrupt service according to some users

📚Read 8×8 reviews on TrustRadius

Who’s it best for?

Businesses looking for a comprehensive cloud-based communication solution with robust analytics and contact center capabilities.

8. Zoom

While Zoom is widely known for its video meeting software, the company also offers a virtual phone system called Zoom Phone. It’s a VoIP service provider with enterprise-class features that streamline voice communications.

Zoom’s advantages over Avaya

Key Zoom Phone features

Reliability, security, compliance, & support

Zoom uses nine geographically distributed data centers to provide stable service. Zoom experienced quite a few security issues in recent years; they finally rolled out end-to-end call encryption using AES256 in late 2020. Zoom is SOC 2, CCPA, GDPR, HIPAA, PIPEDA, and PHIPA compliant.

Zoom users have access to support from their Knowledge Base, Zoom Community, and chatbot. They can also submit web tickets. Only subscription plans greater than $50/month receive live chat support. Only customers with subscription plans greater than $200/month can access live phone support. 

Zoom Phone pricing

Zoom Phone offers three pricing plans, but you can also request paid add-ons like toll-free numbers, additional phone numbers, hardware leasing, premier developer support, and more. Their standard plans include:

User-friendly interface and easy device switchingComplex setup process and confusing admin menus according to some users
Integrates with Zoom video conferencing and various business toolsFrequent updates can cause system crashes as reported by some users
Good audio qualityCustomer support is limited to text-based options for many plans, with live phone support reserved for high-tier plans
Not ideal for large-scale deployments due to potential cost issues

📚 Read Zoom Phone reviews on TrustRadius

Who’s it best for?

Businesses seeking a VoIP solution tightly integrated with video conferencing capabilities.

9. Vonage

Vonage Business offers a range of business communication features, including unified communications, a cloud contact center, and communications API. Its solutions support flexibility, mobility, and collaboration.

Key Vonage features

Reliability, security, compliance, & support

Vonage is powered by Amazon Web Services (AWS) and uses multi-level fail-safes, backups, and disaster recovery procedures. Their average uptime is 99.999%. Vonage is HIPAA, HITECH, HITRUST, and PCI compliant.

Vonage offers technical support 24/7 over the phone. They also let you create a case through their support portal.

Vonage Business pricing

Vonage offers three pricing plans and allows users to customize each plan with add-on features for an additional price.

Easy setup and user-friendly interfaceReported call quality issues with choppy sound and dropped calls
Mobile-centric features with call transfer and team messagingSome customer reviews mention their Vonage numbers get flagged as spam more often
24/7 technical phone support (with premium plans)Potential limitations for advanced features as many require additional costs
Clean user interface and appApp performance concerns with high RAM usage reported by some users

📚 Read Vonage reviews on TrustRadius

Who’s it best for?

Businesses that need a comprehensive unified communications and cloud contact center solution with a focus on mobility and collaboration.

10. Dialpad

Dialpad is a cloud communication platform powered by artificial intelligence (AI). It’s built for startups, small businesses, and larger firms. Dialpad connects people through voice, video, messaging, and online meetings.

Dialpad’s advantages over Avaya

 Key Dialpad features

Reliability, security, compliance, & support

Dialpad uses a global network of data centers, which gives them redundancy and protects against downtime. The company claims a 100% uptime Service Level Agreement for their Enterprise users. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.

When researching Dialpad, you’ll find that it offers online support through its customer portal. But only their Pro and Enterprise plans include 24/7 phone support.

Dialpad pricing

Dialpad offers three plans with a range of features and with a minimum number of licenses for the higher tiers. Standard and Pro come with a free 14-day trial.

AI features for real-time transcription, post-call summaries, and sentiment analysisSteep learning curve according to some reviewers
High uptime and reliability for Enterprise usersReported issues with dropped calls, poor audio quality, and app glitches
Easy deploymentLimited customer support options for lower tiers, with extended wait times mentioned in reviews
Scalable solution for businesses of various sizesAbsence of automatic lead creation for inbound calls

📚 Read Dialpad reviews on TrustRadius

Who’s it best for?

Businesses that need a cloud communication solution with intelligent AI-powered features and a focus on seamless integration across voice, video, messaging, and online meetings.

How To Choose an Avaya Alternative

With a wide range of Avaya alternatives available, selecting the perfect solution for your business can seem daunting. Here’s a roadmap to guide you through the process:

Related: Cisco vs. Avaya Contact Center: Which Platform Is Better?

Why Choose Nextiva? The Top Avaya Alternative

Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva

Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva. Nextiva is a top-rated and recommended VoIP service with award-winning 24/7 customer support. 

On GetVoIP, Nextiva earned a 4.7 out of 5-star rating, with over 93% of customers recommending it.

Real Nextiva users say our VoIP solution makes their lives easier, helps them increase productivity, and makes tough transitions to remote work or cloud migrations faster and simpler.

Nextiva vs. Avaya on Gartner Peer Insights
Nextiva vs. Avaya on Gartner Peer Insights

Why more customers recommend Nextiva

Nextiva puts security and reliability at the forefront. With 24/7 network monitoring, there’s no need to worry if your business phone service is working. And if you need help, Nextiva’s Amazing Service is there for live customer support.

Plus, Nextiva offers 40+ VoIP features your team can leverage to streamline business communications and maximize every opportunity when connecting with customers. If you’re looking to make the most out of communication and collaboration over the phone, video, and messaging, check out Nextiva’s pricing.

The Best Avaya Alternative is Here

Nextiva’s business VoIP platform has your enterprise covered wherever people work.

Avaya, Mitel, Aircall, OnSIP,, CallHippo, 8×8, Zoom, Vonage, and Dialpad have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.

Yaniv Masjedi


Yaniv Masjedi

Yaniv Masjedi is the chief marketing officer at Nextiva, a leading provider of cloud-based unified communication solutions headquartered in Scottsdale, Ariz. He manages the firm's marketing and branding efforts and initiates programs related to brand management, demand generation, advertising, marketing communications, and thought leadership.

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