Avaya has been a communication powerhouse for years, offering unified communications, VoIP, and contact center solutions. But even a strong brand can’t stand still.
Maybe your growing remote team needs a more adaptable business phone system. Perhaps affordability is a top concern, or you need seamless integrations with your existing tools.
Avaya’s pricing structure, on-premise deployment options, or feature complexity might not meet every company’s needs.
Whatever the reason, you’re ready to explore new options. And we’ve got you covered! This guide dives into the top 10 Avaya competitors, comparing features, pricing, pros and cons, and factors to consider when switching to help you find the best alternative for your business needs.
Here are the alternatives to Avaya we’ll explore in this article:
Popular Avaya Alternatives
Pressed for time? Compare the top three Avaya alternatives to see which features each service offers for the price.
| Feature | Nextiva | Aircall | OnSIP |
|---|---|---|---|
| Monthly Price | Starts at $18.95 per user per month (Billed annually) | Starts at $30 per user per month (Billed annually, requires minimum 3 users) | Starts at $49.95 per account per month (Billed annually) |
| HD Audio/Video | Yes | Yes | Yes |
| Auto-attendant & IVR | Yes | Yes | Yes |
| Call Logs & Pop-Ups | Yes | Yes | Yes |
| Softphone Apps | Yes | Yes | Yes |
| Call Analytics | Yes | Yes (Basic) | Yes |
| Integrations | Microsoft & Google Integrations | 100+ business tool apps and integrations | – |
| Toll-Free Numbers | Included | Not Included | Not Included |
| Internet Fax | Unlimted | Not Included | Not Included |
| Video Conferencing | Yes | Yes | Add-on ($19.95/mo./conference suite) |
Key takeaways:
- Nextiva offers the most features for the base price, including unlimited calling, video conferencing (depending on plan), and a toll-free number.
- Aircall might be a good mid-range option with a clean interface, but some features like toll-free calling and internet fax are not included.
- OnSIP is the most expensive option here and lacks video conferencing capabilities in lower-tier plans.
1. Nextiva
Nextiva is a cloud-based communication platform designed for businesses of all sizes. It combines features like business phone service, video conferencing, collaboration tools, and customer experience functionalities into a single, unified solution.
Nextiva has earned recognition from U.S. News as the best business phone system, and reviewers on platforms like G2 and Gartner consistently rank it highly.
Independent VoIP expert Prince Rich shares his in-depth Nextiva review — watch it out below:
Why choose Nextiva over Avaya?
While Avaya has a strong presence in the enterprise market, Nextiva has gained recognition for its reliability, performance, and ease of use, making it a compelling choice for small businesses and enterprises alike.
- Cloud-based architecture: Nextiva’s cloud-based platform eliminates costly hardware and maintenance, allowing businesses to quickly scale their communications infrastructure.
- Robust feature set: Nextiva offers a comprehensive suite of features, including HD video conferencing, advanced call routing, call recording, mobile apps, call forwarding, call analytics, screen pops, and seamless integrations with popular business tools.
- Reliability and security: With eight points of presence, carrier-grade data centers, and 24/7 monitoring, Nextiva delivers 99.999% uptime and meets stringent security standards, including ISO/IEC 27001, SOC 2, PCI, GDPR, and HIPAA compliance.
- Award-winning support: Nextiva’s 24/7 award-winning support team ensures customers receive prompt assistance over the phone, email, or chat, whenever needed.
- Cost-effective pricing: Nextiva offers flexible pricing options, including monthly and annual plans, making it an affordable solution for businesses of all sizes. Pricing starts at $18.95 per user per month for the Essential plan, with more advanced plans available for larger teams and enterprises.
Key Nextiva features
- HD video calls with unlimited participants, messaging, and screen-sharing
- Advanced call routing with auto-attendant and intelligent call forwarding
- Call recording and voicemail transcription for quality assurance and compliance
- Mobile apps for iOS and Android with full VoIP functionality
- Call analytics with real-time tracking, detailed reports, and dashboards
- Call Pop for enhanced customer experience with screen pops
- Seamless integrations with popular tools like Google, Microsoft, and Salesforce
- Intuitive drag-and-drop call flow editor for automated workflows
Enterprise-level features
For enterprises, Nextiva offers robust features to meet the demands of larger organizations, including:
- Advanced call routing and queuing for efficient call distribution
- Comprehensive contact center solutions with omnichannel support
- Tight integration with Five9 for enterprise-grade contact center needs
- Scalable and secure platform for large-scale deployments
- Customizable call flows and advanced reporting capabilities
What do you like best about Nextiva?
The software is easy to use, provisioning new phones is simple, and the interface is easy to navigate.
What problems is Nextiva solving and how is that benefiting you?
Nextiva offers us a complete VoIP, texting, and call center solution without needing multiple companies and sets of software.Anthony S.
Nextiva pricing
Nextiva offers three monthly price plans for teams and companies of all sizes and needs. Pricing varies based on team size and whether you choose monthly or annual billing.
There’s something for everyone — here are your options:
- Essential starts at $18.95 per user. It includes unlimited calling, unlimited peer-to-peer video calling, a complimentary toll-free number, voicemail-to-email notifications, integrations with Outlook and Google, and internet faxing. This plan is ideal if you’re starting on a small scale.
- Professional starts at $22.95 per user. This plan also gives you audio and video conference calls, team collaboration, Call Pop, additional voicemail features, and extended integrations. This plan is great for small teams.
- Enterprise starts at $32.95 per user. You get unlimited participants for voice and video conferences, call recording, voicemail transcription, and even more integrations. This price plan is best for both small and large teams.
| Pros | Cons |
|---|---|
| Unlimited calling, video conferencing, and business texting (US only) | No free plan available |
| Easy setup and user-friendly interface | Limited admin controls for some IT departments |
| Free local and toll-free phone numbers | |
| Integrations with popular business tools (CRM, email, etc.) | |
| Scalable solution for growing businesses | |
| 24/7 customer support |
Who’s it best for?
Nextiva is a compelling Avaya alternative for businesses seeking a user-friendly, scalable, and cost-effective communication platform. Its cloud-based features and focus on ease of use make it a strong contender, especially for businesses that prioritize a smooth user experience.
2. Mitel
Mitel focuses on collaboration for organizations of all sizes. It provides both cloud-based (MiVoice Business) and on-premises PBX solutions, catering to small businesses, midsize companies, and even large enterprises.
Mitel’s advantages over Avaya
- Collaboration focus: For businesses prioritizing team communication and collaboration features, Mitel’s strong suite could be a major advantage.
- Deployment flexibility: The option to choose between cloud and on-premise solutions might be attractive to companies with specific infrastructure needs.
Key Mitel features
- Team conferencing: Allows users to run online meetings, share screens, track agendas, and join conferences seamlessly from within the communication platform.
- Call management: Provides advanced call management capabilities, including the ability to put calls on hold, join calls, park or unpark calls, and answer calls based on extension or group.
- Dialer apps: With softphone apps available for Windows, macOS, iOS, and Android, Mitel enables users to communicate from anywhere with an internet connection.
Reliability, security, compliance, & support
MiCloud Connect, Mitel’s cloud-based PBX, has 14 data centers around the world, hosted on Google Cloud Platform. Mitel is SOC 2 and HIPAA compliant. It offers 24/7 customer support available by phone.
Mitel pricing
Mitel offers tiered plans with different feature sets. Unlike some competitors, it allows mixing and matching plans, ensuring you only pay for the features your teams need.
Pricing starts at $20.99 per user per month for basic features and goes up to $38.49 per user per month for the most comprehensive cloud telephony features. You need to contact Mitel’s sales team to get a quote.
| Pros | Cons |
|---|---|
| Typically high uptime and reliability | Requires a detailed onboarding and setup cycle |
| Enterprise integrations with the likes of Microsoft Outlook and Salesforce | Lack of transparent pricing on the website |
| Users like the powerful dialer functionality | Difficult to get in touch with customer support |
📚 Read Mitel reviews on TrustRadius
Who is it best for?
Mitel works best for businesses that prioritize collaboration features and require flexibility in deployment options. Its tiered pricing and scalability make it a good fit for companies of all sizes.
3. Aircall
Aircall is cloud-based call center software for teams. Its goal is to make phone support easy to manage. Aircall integrates with key business tools like CRM platforms and helpdesk solutions (and many others).
Aircall’s advantages over Avaya
- Cloud-based simplicity: Aircall’s cloud-based nature makes it easy to set up and manage, ideal for businesses seeking a user-friendly solution.
- Focus on integrations: The extensive third-party integrations can streamline workflows by connecting your call center to existing business tools.
Key Aircall features
- IVR routing: Automate call filtering and let callers interact with a computer system before reaching a representative.
- International numbers: Businesses can obtain local and international numbers in over 100 countries, enabling them to maintain a local presence globally.
- Extensions: Aircall provides personalized three-digit extensions for team members, facilitating quick and easy internal communication.
Reliability, security, compliance, & support
Aircall reports 99.99% uptime thanks to seven worldwide data centers provided by Amazon Web Services (AWS). However, according to StatusGator, Aircall experiences reliability issues on a monthly basis. These are mostly small delays and network issues.
Aircall uses AWS as a hosting provider, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a secure setup. It is also HIPAA and GDPR-compliant.
It operates a knowledge base and offers phone, chat, and ticket requests for support.
Aircall pricing
Aircall offers two main pricing plans, along with a custom quote option for specific needs. Both plans come with a free trial:
- Essentials: Starts at $30 per user per month and includes basic call center functionalities like unlimited inbound calls (minus toll-free), integrations, call recording, and phone support.
- Professional: Starts at $50 per user per month and adds advanced features like call analytics, monitoring, and dedicated account management.
| Pros | Cons |
|---|---|
| Easy setup and deployment | Potentially unreliable with reports of frequent downtime |
| Growing ecosystem of integrations | Poor customer support reviews with concerns of upselling |
| Power Dialer and call coaching features | Users report bugs, data transfer issues with integrations |
| Affordable compared to some competitors (depending on features needed) | May not offer significant advantages over less expensive options |
📚 Read Aircall reviews on TrustRadius
Who is it best for?
For teams seeking a cloud-based call center solution with robust integration capabilities and prioritizing ease of use and global reach.
4. OnSIP
OnSIP is a hosted PBX phone system for remote teams. It’s designed for small and medium businesses. Their VoIP solutions promise a complete phone system replacement in less than an hour, including softphone apps, useful call management features, and video conferencing.
The company was most recently acquired by Ooma. Intrado acquired OnSIP two years earlier. This suggests that the company is at least in a state of constant change and trying to prove the numbers out.
OnSIP’s advantages over Avaya
- Focus on remote teams: OnSIP’s features and functionalities are specifically designed to address remote communication needs.
- Quick setup and user-friendly interface: Setting up and using OnSIP is generally considered easy, and ideal for businesses that prioritize a hassle-free experience.
Key OnSIP features
- Website chat: OnSIP allows website visitors to voice or video chat with the sales team directly. The Pro version also includes screen sharing and analytics features.
- Voicemail-to-email: Receive voicemail messages in your email inbox, enabling faster response times and easier access to messages.
- Auto-attendant: Intelligently route inbound calls to the right person or team with customizable call flows and an auto-attendant feature.
Reliability, security, compliance, & support
OnSIP leases two data centers in the United States and operates its own redundant physical networks and systems with hardware from Dell, Cisco, and Juniper. The company is PCI and HIPAA-compliant, ensuring data security and regulatory compliance.
For customer support, OnSIP has a dedicated page for real-time assistance, where users can connect with team members over the phone or through video calls.
OnSIP pricing
OnSIP offers three main pricing tiers with the option to customize each plan by adding specific features for an additional cost:
- Basic Plan: Starts at $49.95 per month per account, plus per-minute charges. This plan has limitations on some features, and increasing usage incurs additional costs.
- Unlimited Plan: Costs $18.95 per user per month and includes new desk phones or headsets for new accounts, but requires a minimum of five users.
- Sayso Voice & Video Chat: Costs up to $49.95 per month and allows you to receive voice and video calls directly through your website.
| Pros | Cons |
|---|---|
| Easy setup and user-friendly interface | Call quality issues reported by some users, including dropped calls |
| Features like website chat and voicemail to email | Limited video conferencing availability (only in top plan) |
| Simple APIs for developers | Potential challenges managing call recording storage |
| Responsive customer service according to reviews | Frequent ownership changes might raise concerns for some businesses |
📚 Read OnSIP reviews on TrustRadius
Who’s it best for?
For businesses seeking a hosted PBX solution tailored for remote teams, OnSIP is a great alternative to Avaya, particularly for organizations prioritizing ease of setup and flexible pricing options.
5. Phone.com
Phone.com is a VoIP phone service provider catering to US-based customers, including entrepreneurs and growing businesses. It offers easy implementation and enterprise-level features at a fraction of the cost compared to traditional phone systems.
Phone.com’s advantages over Avaya
- Cost-effective: Phone.com emphasizes competitive pricing, potentially offering similar features to Avaya at a lower cost, especially for smaller businesses.
- Focus on US customers: For businesses operating solely in the US, Phone.com’s US-centric approach might be a good fit.
Key Phone.com features
- Audio conferencing: Connect up to 300 participants from anywhere in the world in high-definition voice quality. Make your meetings password-protected for maximum security.
- Call queues: Route incoming calls to a specific group of phone numbers and connect with the first available agent.
- Custom (vanity) numbers: Easy-to-remember phone numbers, like 800-FLOWERS.
Reliability, security, compliance, & support
Phone.com does not disclose its redundancy methods but reports high uptimes. Phone.com uses high-grade SSL encryption and triple DES encryption for video meetings. Phone.com is PCI, HIPAA, and HITECH compliant. It also offers multilingual 24/7 support over chat, phone, and email.
Phone.com pricing
Phone.com offers three main pricing tiers:
- Basic: Starts at $12.74 per user per month and includes 500 pooled minutes and one local or toll-free number.
- Plus: Starts at $18.69 per user per month and offers unlimited minutes and texts with additional features like voicemail-to-text.
- Pro: Starts at $27.19 per user per month and includes advanced features like video conferencing, call recording, and integrations.
| Pros | Cons |
|---|---|
| Competitive pricing, especially for basic plans | Limited scalability for larger businesses as minute bundles and extensions can get expensive |
| Feature-rich plans with options like audio conferencing and custom vanity numbers | Reported user interface complexity and challenges with setup and integration |
| 24/7 multilingual customer support | Mixed reviews on customer support quality |
📚 Read Phone.com reviews on TrustRadius
Who is it best for?
Phone.com is a budget-friendly option for US-based businesses. It’s a feature-rich solution at a competitive price.
6. CallHippo
CallHippo offers a user-friendly and internationally-focused cloud phone system. They boast a quick setup process and offer phone numbers in over 50 countries.
Callhippo’s advantages over Avaya
- Ease of use: CallHippo’s interface is user-friendly — a potentially good fit for businesses seeking a hassle-free setup.
- Global presence: For companies with international teams or clientele, CallHippo’s support for phone numbers in over 50 countries can be a significant advantage.
Key CallHippo features
- Call barging: Monitor your reps’ calls silently.
- Call analytics: Track the performance of your phone support. Measure indicators like the percentage of missed calls, agent call load, average handle time, and more.
- Global Connect: Know the timezone of international contacts so you can always call at the right time.
Reliability, security, compliance, & support
Based on CallHippo’s status page, they’ve only had one major outage in 2020, although their uptime data is limited. There’s no information available on the data centers they use or their security compliance and certificates. CallHippo offers 24/7 support through its support portal.
CallHippo pricing
CallHippo’s pricing is divided into three standard plans, with the option to create a tailored solution by adding additional features like call and voicemail transcription, call tracking insights, phone number masking, and click-to-call for an extra fee per month.
- Bronze: Starts at $20 per user per month and includes a free number, forward-to-device, SMS (with additional charges), voicemail, teams, shared inbox, and call quality enhancement. This plan is ideal for small teams.
- Silver: Costs $30 per user per month and includes call recording, IVR, call queuing, working hours, call cascading, pause-resume recording, and more. This plan is aimed at fast-growing teams.
- Platinum: For $50 per user per month, you get Power Dialer, call transfer, conference calling, external call routing, reports via email, forwarding to multiple devices (with call forwarding charges), call barging, and call whisper. It’s aimed at large SMB sales, support, and marketing teams.
| Pros | Cons |
|---|---|
| Easy-to-use interface and fast setup | Concerns about reliability with reported app crashes, call drops, and low-quality calls |
| Global reach with phone numbers in over 50 countries | Limited features in lower-priced plans, with most functionalities concentrated in the highest tier |
| Responsive customer support | Potential for overbilling according to customer reviews |
📚 Read CallHippo reviews on TrustRadius
Who’s it best for?
Businesses with global operations seeking a cloud-based phone system with international reach and scalability. Works well for businesses prioritizing ease of setup and advanced features.
7. 8×8
8×8 offers cloud-based business phone systems. Its services include voice, video, messaging, and contact center solutions. 8×8 also offers real-time business analytics and intelligence across channels.
Key 8×8 features
- All-in-one app: Use a single app for desktop and mobile for collaboration over voice, video, private chat, and team chat.
- Analytics: See aggregated analytics for all your cloud communications. Identify trends, solve issues, and make the best decisions based on accurate data.
- Video conferencing: Schedule meetings from Google and Microsoft calendars, create dedicated virtual meeting spaces, and record meetings on the cloud for easy reference.
Reliability, security, compliance, & support
8×8 uses multiple redundant hardware and software systems to prevent downtime during outages, although specific uptime figures are not disclosed.
The company is HIPAA, GDPR, and ISO 27001 compliant, meeting NIST/FIPS encryption standards, as well as FCC and CSA standards. 8×8 offers 24/7 support through the web, live chat, phone, and a knowledge database.
8×8 pricing
8×8 doesn’t openly display pricing on its website. You need to reach out to their sales team for a custom quote.
| Pros | Cons |
|---|---|
| All-in-one solution for voice, video, messaging, and contact center | Potential connectivity issues and dropped calls reported by some users |
| Feature-rich desktop and mobile apps | Long wait times for customer support according to some reviews |
| Real-time business analytics | Limited third-party integration support as mentioned by some users |
| Helpful customer service based on reviews | Frequent updates might disrupt service according to some users |
📚Read 8×8 reviews on TrustRadius
Who’s it best for?
Businesses looking for a comprehensive cloud-based communication solution with robust analytics and contact center capabilities.
8. Zoom
While Zoom is widely known for its video meeting software, the company also offers a virtual phone system called Zoom Phone. It’s a VoIP service provider with enterprise-class features that streamline voice communications.
Zoom’s advantages over Avaya
- Integration with Zoom Video: For businesses already using Zoom for video conferencing, Zoom Phone offers a seamless integration for unified communication.
- User-friendly interface: Zoom Phone is known for its user-friendly design, simplifying adoption compared to more complex systems.
Key Zoom Phone features
- Elevate to a meeting: You can turn a phone call into a full-featured Zoom meeting without asking participants to join manually. Great for calls that spontaneously turn into more in-depth meetings.
- Voicemail notification and transcription: Get notified of your new voicemail messages and manage them from any device.
- Integrations: You can integrate your phone service with a CCaaS solution, your CRM, Google, Slack, and more.
Reliability, security, compliance, & support
Zoom uses nine geographically distributed data centers to provide stable service. Zoom experienced quite a few security issues in recent years; they finally rolled out end-to-end call encryption using AES256 in late 2020. Zoom is SOC 2, CCPA, GDPR, HIPAA, PIPEDA, and PHIPA compliant.
Zoom users have access to support from their Knowledge Base, Zoom Community, and chatbot. They can also submit web tickets. Only subscription plans greater than $50/month receive live chat support. Only customers with subscription plans greater than $200/month can access live phone support.
Zoom Phone pricing
Zoom Phone offers three pricing plans, but you can also request paid add-ons like toll-free numbers, additional phone numbers, hardware leasing, premier developer support, and more. Their standard plans include:
- U.S. & Canada Metered: This pay-as-you-go plan starts at $10 per user each month. It includes a U.S. & Canada number, domestic SMS and MMS, inbound calling, business integrations, and outbound metered calling.
- U.S. & Canada Unlimited: Starting at $15 per user per month, this plan offers unlimited calling within the U.S. and Canada and the same features in the basic metered plan. You can also add-on calling to 19 more countries.
- Pro Global Select: Pricing starts at $20 per user per month and gives you a direct dial number, unlimited domestic calling in 40+ countries, and everything from the other plans.
| Pros | Cons |
|---|---|
| User-friendly interface and easy device switching | Complex setup process and confusing admin menus according to some users |
| Integrates with Zoom video conferencing and various business tools | Frequent updates can cause system crashes as reported by some users |
| Good audio quality | Customer support is limited to text-based options for many plans, with live phone support reserved for high-tier plans |
| Not ideal for large-scale deployments due to potential cost issues |
📚 Read Zoom Phone reviews on TrustRadius
Who’s it best for?
Businesses seeking a VoIP solution tightly integrated with video conferencing capabilities.
9. Vonage
Vonage Business offers a range of business communication features, including unified communications, a cloud contact center, and communications API. Its solutions support flexibility, mobility, and collaboration.
Vonage’s advantages over Avaya
- Mobility focus: For businesses with a mobile workforce, Vonage’s mobile-centric approach with features like call flip could be advantageous.
- Strong customer support: Reviews generally report positive experiences with Vonage’s customer support team.
Key Vonage features
- Call flip: Seamlessly transfer calls from mobile to desk phone or vice versa.
- Vonage Reach: SMS automation for creating meaningful engagement in every stage of the customer journey.
- Call logs: Get detailed call records to see call activity, directions of calls, call duration, and call volume to ensure you add or reduce your agent capacity as needed.
Reliability, security, compliance, & support
Vonage is powered by Amazon Web Services (AWS) and uses multi-level fail-safes, backups, and disaster recovery procedures. Their average uptime is 99.999%. Vonage is HIPAA, HITECH, HITRUST, and PCI compliant.
Vonage offers technical support 24/7 over the phone. They also let you create a case through their support portal.
Vonage Business pricing
Vonage offers three pricing plans and allows users to customize each plan with add-on features for an additional price.
- Mobile: Starts at $19.99 per month per line. Features include unlimited calls (in the US, Canada, and Mexico), unlimited SMS (in the U.S. and Canada), and unlimited team messaging.
- Premium: Starts at $29.99 per month per line. On top of all Mobile features, it adds availability on IP desk phones, as well as unlimited video conferencing for up to 200 participants, auto-attendant, and CRM integrations.
- Advanced: Starts at $39.99 per month per line. This plan adds on-demand call recording, call groups, visual voicemail, and white-glove setup to the mix.
| Pros | Cons |
|---|---|
| Easy setup and user-friendly interface | Reported call quality issues with choppy sound and dropped calls |
| Mobile-centric features with call transfer and team messaging | Some customer reviews mention their Vonage numbers get flagged as spam more often |
| 24/7 technical phone support (with premium plans) | Potential limitations for advanced features as many require additional costs |
| Clean user interface and app | App performance concerns with high RAM usage reported by some users |
📚 Read Vonage reviews on TrustRadius
Who’s it best for?
Businesses that need a comprehensive unified communications and cloud contact center solution with a focus on mobility and collaboration.
10. Dialpad
Dialpad is a cloud communication platform powered by artificial intelligence (AI). It’s built for startups, small businesses, and larger firms. Dialpad connects people through voice, video, messaging, and online meetings.
Dialpad’s advantages over Avaya
- AI-powered features: Dialpad leverages AI to automate tasks, improve agent efficiency, and provide valuable insights.
- Scalability: Dialpad caters to startups, small businesses, and larger firms, offering potential scalability as your business grows.
Key Dialpad features
- Screen capture: Record agents’ entire screens during customer calls so you can better understand agent performance and give valuable feedback.
- Voice Intelligence (Vi): Automated note-taking, customer sentiment detection, and other intelligent features that make agents more efficient.
- Call blocking: Automatically block spammy inbound calls based on a spam score. You can also send them to voicemail or get the caller to state their name before you answer.
Reliability, security, compliance, & support
Dialpad uses a global network of data centers, which gives them redundancy and protects against downtime. The company claims a 100% uptime Service Level Agreement for their Enterprise users. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.
When researching Dialpad, you’ll find that it offers online support through its customer portal. But only their Pro and Enterprise plans include 24/7 phone support.
Dialpad pricing
Dialpad offers three plans with a range of features and with a minimum number of licenses for the higher tiers. Standard and Pro come with a free 14-day trial.
- Standard: Pricing starts from $20 per user per month. This includes unlimited calling (in your country, the US, and Canada), SMS, and MMS (US and Canada only), basic call controls, voicemail greetings, voicemail transcription, web and chat support, and Microsoft and Google integrations.
- Pro: Starts at $35 per user per month and requires a minimum of three licenses. This plan includes everything in the Standard plan, plus local support in 70+ countries, global SMS, Salesforce integration, APIs, off-hours routing, and 24/7 live agent support.
- Enterprise: A minimum of 100 licenses. This plan includes all of Dialpad’s features from the Pro plan and data retention policies, additional third-party integrations, and priority live agent support. For pricing, you’ll need to contact their sales team.
| Pros | Cons |
|---|---|
| AI features for real-time transcription, post-call summaries, and sentiment analysis | Steep learning curve according to some reviewers |
| High uptime and reliability for Enterprise users | Reported issues with dropped calls, poor audio quality, and app glitches |
| Easy deployment | Limited customer support options for lower tiers, with extended wait times mentioned in reviews |
| Scalable solution for businesses of various sizes | Absence of automatic lead creation for inbound calls |
📚 Read Dialpad reviews on TrustRadius
Who’s it best for?
Businesses that need a cloud communication solution with intelligent AI-powered features and a focus on seamless integration across voice, video, messaging, and online meetings.
How To Choose an Avaya Alternative
With a wide range of Avaya alternatives available, selecting the perfect solution for your business can seem daunting. Here’s a roadmap to guide you through the process:
- Deployment model: Decide whether you prefer a cloud-based or on-premises solution. Cloud-based options like Nextiva, Aircall, and Zoom offer scalability and lower upfront costs, while on-premises systems from providers like Mitel and OnSIP provide more control but require larger investments.
- Feature set: Assess the features your business requires, such as basic call functionality, call center capabilities (e.g., automatic call distribution, real-time analytics), integrations with CRM or other business applications, and scalability to accommodate growth.
- Budget: Cloud-based solutions typically have predictable monthly fees, while on-premises systems require upfront hardware and software purchases. Evaluate the total cost of ownership and ensure the solution fits your budget.
- User experience: Consider the ease of use and user-friendliness of the interface for your team members. Solutions with intuitive interfaces and a seamless user experience can facilitate adoption and productivity.
- Reliability and security: Evaluate the provider’s uptime guarantees, data center redundancy, and compliance with relevant security standards (e.g., HIPAA, PCI-DSS) to ensure business continuity and data protection.
- Customer support: Assess the quality of the provider’s customer support, including availability (24/7), response times, and the channels offered (phone, email, chat).
- Scalability and growth potential: Choose a solution that can scale seamlessly as your business grows, accommodating additional users, locations, and potentially new features or functionality.
Related: Cisco vs. Avaya Contact Center: Which Platform Is Better?
Why Choose Nextiva? The Top Avaya Alternative
Avaya has been around for a while and has much to offer, but it falls short when compared to Nextiva. Nextiva is a top-rated and recommended VoIP service with award-winning 24/7 customer support.
On GetVoIP, Nextiva earned a 4.7 out of 5-star rating, with over 93% of customers recommending it.
Real Nextiva users say our VoIP solution makes their lives easier, helps them increase productivity, and makes tough transitions to remote work or cloud migrations faster and simpler.
Why more customers recommend Nextiva
Nextiva puts security and reliability at the forefront. With 24/7 network monitoring, there’s no need to worry if your business phone service is working. And if you need help, Nextiva’s Amazing Service is there for live customer support.
Plus, Nextiva offers 40+ VoIP features your team can leverage to streamline business communications and maximize every opportunity when connecting with customers. If you’re looking to make the most out of communication and collaboration over the phone, video, and messaging, check out Nextiva’s pricing.
Avaya, Mitel, Aircall, OnSIP, Phone.com, CallHippo, 8×8, Zoom, Vonage, and Dialpad have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.
