Looking for an alternative to Aircall for managing your call center? You’ve reached the right place.
While Aircall is a good option for getting your call center or contact center up and running, you might be in the market for a more robust tool to manage other business communications — like video and voice conferencing, team chat, and file sharing.
If you’d like a second opinion on Aircall, read on to check out the best Aircall alternatives, their key features, and pricing.
What Is Aircall?
Aircall is a cloud phone system and call center software that enables companies to set up a virtual call center, manage calls and contacts, analyze call data, and integrate with CRM and helpdesk tools. The company has about 15,000 users worldwide and is headquartered in France.
Key Aircall features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
Why Businesses Choose Aircall
Aircall is easy to set up and use. It has a user-friendly and intuitive user interface that simplifies configuring call flows and managing agents. No special hardware is needed.
It’s also affordable, offering flexible pricing that scales with business needs, making it cost-effective for small teams.
Above all, Aircall offers powerful call management and VoIP features, including smart call routing, interactive voice menus, call queues, and advanced reporting. Its call quality and uptime are also key reasons why businesses choose this budding telephony provider.
Why Look for an Aircall Alternative?
Although an affordable and reliable communication platform, Aircall isn’t without its flaws. Here are some key reasons why you might explore Aircall competitors:
- Gets expensive for larger teams — Significant add-on costs for advanced features and high-agent seats.
- Mixed reviews of customer support — Some users report extended wait times and unhelpful service.
- Lacks customizable analytics dashboards — Reporting functionality isn’t as robust as some Aircall competitors.
- Limited native CRM functionality — Integrations don’t always have full CRM capabilities like some all-in-one options.
- Occasional call quality issues — Rapid growth has led to some scaling problems impacting call quality and reliability.
Now, let’s review comparable Aircall.io alternatives that are worth checking out.
The Top 10 Aircall Alternatives To Stay Ahead
1. Nextiva
Nextiva is a unified cloud communications platform that integrates voicemail, video conferencing, help desk software, and more business communication features in one product. It stands out with its reliable uptime record and superb call quality.
Nextiva also provides real-time analytics into calls and has nurturing tools to automatically send information to customers. Its pricing is simple and affordable.
Depending on your business requirements, you can get a variety of standard and advanced phone system features.
What are Nextiva’s top features?
- Voice analytics: Collect information about VoIP calls and conversations with your customers. Get better at tracking call center metrics and KPIs, such as call volume, call time, hold time, answer speed, and more.
- Screen Pop: View important caller details on your screen to quickly get up to speed with inbound callers before picking up the phone. See their last interaction, customer experience score, account value, and survey responses.
- NextivaONE app: Consolidate voice, video conferencing, instant messaging, file sharing, and collaboration tools in one app for better communication across teams and devices.
- Customizable auto attendants: Greet callers professionally and direct them to the right person or department with automated call routing.
- Call recording and analytics: Gain valuable insights into call performance and customer interactions through call recording and detailed analytics.
- Built-in CRM integrations: Integrate Nextiva with your existing CRM platform for streamlined contact management and improved customer service.
Nextiva pricing
Nextiva offers three feature-packed VoIP plans that match small business budgets. The tiers include:
- Essential at $25.95/user/month provides unlimited voice and video calling, voicemail, toll-free numbers, integrations with Outlook and Google Contacts, and unlimited internet fax. This plan covers the core communication needs of most small businesses.
- Professional at $30.95/user/month adds unlimited conference calls for up to 40 participants, video conferencing, screen sharing, call forwarding, multi-level auto attendant, SMS, and MMS on mobile and desktop. You can also integrate with small business staples like Salesforce and HubSpot.
- Enterprise at $40.95/user/month includes unlimited participants for voice and video conferences, call recording, video recording, voicemail transcription, SSO, and advanced integrations. This top-tier plan provides enterprise-grade features to ambitious small businesses.
2. Grasshopper
Grasshopper is another great Aircall alternative for small businesses. Packages are much smaller; you’ll have a business line added to your personal cell phone number. It’s a cheaper option for companies that don’t have the budget to invest in a full suite of communication tools.
What are Grasshopper’s top features?
While Grasshopper’s setup is different from other business VoIP platforms, it still offers some important communication features, including:
- Vanity numbers: Choose a catchy, memorable number like 1-800-NAME.
- Custom greetings: Craft professional voicemail and call-hold messages for customers in queue.
- Virtual receptionist: Opt for a live human receptionist to answer calls and schedule appointments.
Grasshopper pricing
Grasshopper caters to small businesses with four feature-packed plans at affordable price points. The tiers differ based on the number of users, phone numbers, and extensions supported:
- True Solo at $16/month is a basic plan for solopreneurs that provides one phone number and extension.
- Solo Plus at $31/month allows unlimited users, one phone number, and up to three extensions.
- Partner at $51/month with unlimited users, three phone numbers, and six extensions.
- Small Business at $89/month with unlimited users, five phone numbers, and unlimited extensions.
You can opt for annual pricing to lower the subscription cost.
3. OpenPhone
OpenPhone is a cloud phone system designed for startups and small businesses. It works by adding a new business number to your existing cell phone. Once you’ve downloaded the OpenPhone app to it, you can use that as a business phone.
What are some of its top features?
OpenPhone has a small but robust suite of communication tools, including:
- Multi-channel inbox: Manage voice calls, texts, and internal messages together in one place.
- Virtual phone numbers: Choose local numbers from various cities to build a national presence.
- Call recording and transcription: Review important conversations effortlessly with recordings and automatic transcriptions.
OpenPhone pricing
OpenPhone offers three main pricing plans, each with optional features and add-ons:
- Starter Plan at $15 per user per month includes one phone number per user, unlimited calling and texting within the US and Canada, team chat, basic interactive voice response (IVR), and Slack and Zapier integrations.
- Business Plan at $23 per user per month includes one phone number per user, all features of the Starter Plan, plus multi-level IVR, unlimited shared users per business phone number, call transfers and round-robin call routing, and HubSpot, Salesforce, and Gong integrations.
- Enterprise Plan is a custom plan for larger businesses with unique needs. You need to talk to OpenPhone’s sales team to request a quote.
Related: OpenPhone Pricing: Is It Worth It?
4. Dialpad
Dialpad offers an AI-powered business phone system suited for small to large teams. It has a simple setup that brings hybrid teams together through unified communications.
What are Dialpad’s key features?
- Voice intelligence tool to coach remote teams and for real-time conversations.
- Unlimited domestic and Canada/US calling.
- Real-time analytics for tracking usage and adoption.
Diapad pricing
Dialpad provides three pricing tiers:
- Standard at $23 per user/month covers core phone needs like unlimited calling, messaging, transcriptions, integrations, analytics, and web/chat support.
- Pro at $35 per user/month adds extras like 24/7 live support, CRM integrations, global SMS, and open APIs.
- Enterprise pricing is customized for large teams and includes unlimited extensions, SSO, data retention policies, and priority support.
You can lower monthly prices by paying annually instead.
5. Phone.com
Phone.com’s VoIP platform delivers essential communications tools for a smaller price tag. They’re designed to help small businesses create a professional first impression with business phone numbers that can be used on personal phones.
What are some of its top features?
Key Phone.com features include:
- Voice tagging for customizing greetings based on menu choices.
- Call queues for intelligent call routing.
- Account that enables calling, messaging, and video conferencing from any device.
Phone.com pricing
Phone.com offers three pricing tiers:
- Basic at $14.99 per user/month provides 500 pooled minutes, one phone number per account, video conferences for up to 10 participants, mobile apps, and core call features.
- Plus at $21.99 per user/month builds on Basic by adding unlimited minutes, one phone number per user, text messaging, video conferences for up to 25 participants with recording, and voicemail transcription.
- Pro at $31.99 per user/month tops the plans off with call recording, analytics, CRM integration, and video conferences for up to 100 participants with transcription and whiteboarding.
6. GoToConnect (formerly Jive)
GoTo Connect offers an all-in-one cloud communications suite tailored for small and medium-sized businesses. It combines business phone, meetings, and messaging within GoTo’s broader platform focused on connecting companies with their customers.
What are some of its top features?
GoToConnect customers can enjoy its top VoIP features like:
- Support center to view calls in queue, weekly support activity, and the status of each call.
- Hot desking for flexible working across devices and locations.
- Personal meeting rooms to host team meetings with a private virtual meeting room.
GoToConnect pricing
- Basic at $27 per user/month offers essential calling capabilities from any device, local/toll-free numbers, call routing tools, team messaging, and meetings supporting up to 150 participants.
- Standard at $32 per user/month adds advanced call management, unlimited recorded greetings, international minutes, hot desking, online faxing, and expanded meetings up to 250 participants.
7. 8X8
8×8 offers a unified cloud communications platform combining voice, video, chat, and cloud contact center functionalities for businesses seeking an all-in-one solution.
What are some of its top features?
8×8 offers excellent call management features, including:
- Real-time call monitoring to monitor agent calls and provide feedback.
- Caller ID and blocking to understand who’s calling you and blocking people from seeing your caller ID when making outbound calls.
- Call parking to transfer calls to a team member’s queue.
8X8 pricing
8×8 pricing requires custom quotes across five tiers:
- X2 provides bundled voice, video, chat, global calling, meetings, SMS, and Microsoft Teams integration.
- X3 builds on X2 with unlimited global calling to over 48 countries and administrative features.
- The X6, X7, and X8 contact center plans add omnichannel support, analytics, automation, and workforce optimization.
You need to speak to an 8×8 salesperson to get a pricing quote for these plans.
8. OnSIP
OnSIP is a hosted VoIP provider for businesses that want to keep their existing phone numbers. Once you have a package with OnSIP, you’ll download their app onto your devices — whether on Android, iOS, or a laptop — to make and receive phone calls.
What are some of its top features?
Customers on different plans get access to different OnSIP features. Amongst some of their top features are:
- Skill-based routing with sayso (a live voice and video chat feature) encourages site visitors to contact you.
- Auto attendants and interactive voice menus greet callers professionally and direct them to the right person or department.
- Call recording and call analytics help gain valuable insights into call patterns and agent performance.
- Video conferencing and screen sharing to collaborate with colleagues and clients face-to-face.
OnSIP pricing
Onsip offers two main pricing plans:
- Unlimited plan: Starts at $18.95 per user per month, with a minimum of 5 users. This plan includes all of OnSIP’s features, such as unlimited auto attendants, call recording, and voicemail.
- Pay-as-you-go plan: Designed for customers with a lower call volume, and starts at $49.95 per month per account. Calling minutes are not included in this plan, and are billed at $0.005 per minute.
9. Ooma Office
Ooma Office is a great Aircall alternative to look into if you’re a small business. It offers a streamlined business phone service designed for small teams seeking hassle-free voice and collaboration solutions.
What are some of its top features?
Key Ooma features include:
- Call blocking blocks unwanted calls from telemarketers or specific numbers.
- Conference calling connects with multiple parties at once for virtual meetings.
- Ring groups distribute incoming calls to multiple extensions or lines simultaneously.
Ooma Office pricing
Ooma offers three straightforward pricing tiers:
- Essentials at $19.95 per user/month covers calling in the US/Canada/Mexico/Puerto Rico, virtual receptionist, and mobile apps.
- Pro at $24.95 per user/month adds desktop apps, texting, video conferences for 25 participants, and call recording.
- Pro Plus at $29.95 includes CRM integration, larger 100-participant video conferences, hot desking, and call queuing.
Related: Ooma Business Pricing: Is it Worth it?
10. Twilio Flex
Twilio Flex is a digital engagement center that helps businesses connect with customers across phone, email, chat, SMS, and even messaging apps like WhatsApp and Facebook Messenger. It provides a single, customizable interface for agents to handle all interactions, driving better productivity.
What are some of its top features?
- Omnichannel communications unite voice, SMS, messaging, email, and chat for simplified customer engagement.
- Customizable interface lets developers build custom channels, integrations, and workflows to adapt the platform to unique needs.
- Intelligent routing distributes calls smartly based on agent availability, skills, and real-time data.
Twilio Flex pricing
Twilio Flex pricing varies by user with 5000 free user hours and two pricing tiers:
- $1 per active user hour
- $150 per named user per month
Why Is Nextiva the Best Aircall Alternative?
Nextiva stands out as the top alternative to Aircall for several compelling reasons. First and foremost, Nextiva simply offers more features — over 40 standard and advanced phone system features that can be customized to fit any call or contact center solution.
Additionally, Nextiva earns top marks for its exceptional ease of use, allowing you to set up complex call flows and routing in just minutes. Whenever questions arise, Nextiva’s amazing support team is ready to guide users through any aspect of the service.
Related: 7 Best Telzio Alternatives & Competitors To Check Out
However, features and support wouldn’t matter much without rock-solid reliability and security. Nextiva delivers both military-grade data centers and end-to-end encryption protecting every conversation.
With this unbeatable combination of extensive features, ease of use, stellar support, and ironclad security, it’s no wonder Nextiva earned the #1 spot as U.S. News’ top-rated business phone provider for two years straight.
Simply put, no other Aircall alternative can compete with Nextiva across the board. Businesses seeking to take their phone connectivity to the next level need look no further.
Related: Top 6 NICE CXOne Alternatives for Your Contact Center
Note: Aircall, Grasshopper, OpenPhone, Dialpad, Phone.com, GoToConnect, 8×8, OnSIP, Ooma Office, and Zoom have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.
