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Top 10 Aircall Alternatives & Competitors in 2021

Last edited on June 2, 2021

Looking for an alternative to Aircall for managing your call center? You’ve reached the right place.

While Aircall is a good option for getting your call center or contact center up and running, you might be in the market for a more robust tool to help you manage other business communications—like video and voice conferencing, team chat, file sharing, and more.

If you’d like a second opinion on Aircall, below is a comprehensive list of the top 10 Aircall alternatives. That includes:

  1. Nextiva
  2. Grasshopper
  3. OpenPhone
  4. Dialpad
  5. Phone.com
  6. GoToConnect (formerly Jive)
  7. 8x8
  8. OnSIP
  9. Ooma Office
  10. Zoom

1. Nextiva

Nextiva provides cloud-based business communications for organizations of all sizes. Whether you’re a local small business or an enterprise organization with an in-house call center, Nextiva has phone system options for you. In fact, more than 100,000 companies use Nextiva for their business communications today.

Depending on your business requirements, you can get a variety of standard and advanced phone system features with Nextiva. Some of these include workflow automation, mobile and desktop apps, virtual meetings, IVR and auto attendant, and more–but we’ll get more into features in a bit. If you're interested in learning more about Nextiva, Prince Rich of Rich Technology Group gives his transparent review in the video below:

What are some of its top features?

Nextiva is one of the best Aircall competitors because their customers get access to a variety of features. Some of the most popular are:

  • Voice analytics: Collect information about VoIP calls and conversations with your customers. This feature is great for call centers that want to get better at tracking metrics and KPIs, such as call volume, call time, hold time, answer speed, and more.
  • Call Pop: View important caller details on your screen to quickly get up to speed with incoming callers before picking up the phone. See their last interaction, customer experience score, account value, and survey responses.
  • Mobile and desktop applications: Nextiva’s app is compatible with Android, iOS, and Windows. Turn any device into a VoIP phone and take calls from anywhere—even if you’re working remotely.
  • Built-in CRM: Keep tabs on sales and support conversations with your customers and your prospects with Nextiva’s built-in CRM. Analyze your accounts’ call history, get a sentiment score from each call, see whether or not your customers are satisfied with their sales or support experiences, and much more.
  • Call queue: For call or contact centers with a high volume of inbound calls, having a call queue is crucial. These queues allow you to keep your support agents organized while they answer a steady flow of calls. This also ensures your customers aren’t left in the dark on whether or not they’ll be connected to the next agent.

Reliability, support, and security

Another reason why businesses choose Nextiva as their VoIP phone system because of its security. It has eight data centers across the U.S. Each has uninterruptible power sources—but, should the worst happen, your business’ calls will be automatically routed through another.

Each data center meets security standards set by the ISO/IEC 27001 certification, which helps Nextiva maintain its impressive uptime.

Nextiva has an always-on support center should customers need help. Because of this, Nextiva has a 9.1-star rating on G2 for its quality of support.

Nextiva pricing options

Nextiva has a simple, easy-to-calculate pricing model for businesses looking to use their VoIP platform. The right plan for you depends on which features you need access to, and the number of people on your team.

  • Essential Plan: Get access to essential business communication features like unlimited voice calling, Outlook/Google Contact integrations, and auto-attendants. Pricing starts at $17.95 per user, per month.
  • Professional Plan: Get access to basic features alongside Call Pop, unlimited business texting, and unlimited conference calling for up to 40 attendees. Pricing starts at $21.95 per user, per month.
  • Enterprise Plan: Get access to everything in the Professional plan, plus voice analytics, transcription, and extended integrations with your CMS. Pricing starts at $31.95 per user, per month.
  • Ultimate Plan: Get access to every feature Nextiva has to offer—including automated surveys, sales pipeline management, and customer service ticket management. Pricing starts at $52.95 per user, per month.

2. Grasshopper

Grasshopper is another great Aircall alternative for small businesses. Packages are much smaller; you’ll have a business line added to your personal cell phone number. That makes it a cheaper option for companies who don’t have the budget to invest in a full suite of communication tools.

What are some of its top features?

While Grasshopper’s setup is different from other business VoIP platforms, it still offers some important communication features. That includes:

  • Number porting: Transfer an existing business or virtual phone number to Grasshopper for free. This means you don’t need to divert calls (or remember to tell old customers that your number has changed.)
  • Wi-Fi calling: VoIP uses an internet connection to make and receive business calls. With Grasshopper, you can use Wi-Fi to make those calls if your 4G or 5G connection is poor.
  • Voicemail transcription: Save time listening to voicemail messages by having them transcribed and delivered to your inbox. It makes referencing (and responding to) those messages easier and faster.

Reliability, support, and security

Grasshopper’s VoIP network reportedly handles over 140 million calls each year. Business calls being made through Grasshopper’s VoIP platform are just as strong as your internet connection.

Grasshopper also has a 24/7 U.S-based call center. Should you need help, you can call them, start a live chat, or get a quick response on social media. An independent review by PCMag rated their service a 3 out of 5.

Grasshopper pricing options

Like many other Aircall alternatives, Grasshopper offers a variety of plans that depend on the features you need access to. Here’s a breakdown:

  • Solo Plan: This plan is targeted towards entrepreneurs with a side gig. It gives access to all features, one phone number, and three extensions. Pricing starts at $26 per month.
  • Partner Plan: Targeted towards growing businesses with 1-3 employees, this plan gives access to all of the above plus three phone numbers and six extensions. Pricing starts at $44 per month.
  • Small Business: This plan is ideal for small companies that need flexible call routing. You’ll get five phone numbers and unlimited extensions from $80 per month.

3. OpenPhone

OpenPhone is a business phone system designed for startups and small businesses. It works by adding a new business number to your existing cell phone. Once you’ve downloaded the OpenPhone app to it, you can use that as a business phone.

What are some of its top features?

OpenPhone has a small but robust suite of communication tools, including:

  • Auto-replies: Save time answering business texts by creating templates for frequently asked questions.
  • Built-in Customer Relationship Manager (CRM): Save important customer data, and tag them with custom information, directly inside OpenPhone’s online dashboard.
  • Set business hours: Only accept business calls on your personal phone during set hours. That way, you can use the same device for business and home use—without being disrupted at the weekend.

Reliability, support, and security

Depending on the plan you choose, customers of OpenPhone’s virtual PBX get priority support and a dedicated account manager. They’re designed to be your go-to point of contact for any issues you run into.

Plus, all calls made through OpenPhone are secure using 256-bit AES encryption. They also perform daily backups of their database so your data is always protected and accessible.

OpenPhone pricing options

OpenPhone offers free trials for companies thinking of using their cloud phone system. Paid packages are outlined below:

  • Standard Plan: Make unlimited calls and texts to the US and Canada, and get access to group messaging and auto-replies, from $10 per user, per month.
  • Premium Plan: Get everything in the Standard plan plus call transfer, IVR, and call analytics for $25 per user, per month.
  • Enterprise: Get access to every feature OpenPhone has to offer (including a dedicated account manager and audit log) with a custom plan.

4. Dialpad

Dialpad is a VoIP platform designed for remote teams. Their business phone system allows teams to work from anywhere, using their own existing internet-connected devices and suite of communication tools.

The most unique thing about Dialpad is its voice intelligence tool. It’s designed to coach remote teams, and give them the information they need during a real-time conversation.

What are some of its top features?

The features you’ll get access to depend on which plan you choose. Amongst some of their most popular features include:

  • Integrations: Sync your VoIP data with your CRM, meeting scheduler, and customer service tools. Options include Slack, Zendesk, HubSpot, and Salesforce.
  • Voice intelligence: One of Dialpad’s most impressive features. It uses machine learning to create to-do lists, uncover insights, understand the sentiment, and turn calls into referenceable documents.
  • Bring your own device: Like many VoIP platforms, Dialpad integrates with the devices you already have. Their desktop and mobile apps turn laptops, cell phones, and tablets into business communication tools.

Reliability, support, and security

Dialpad has a reported 100% uptime SLA. And, because all calls are made using VoIP, the quality of calls being made through their network is just as good as traditional landline calls.

Dialpad is also SOC2 Type II and HIPAA compliant. Plus, all conversations made through their network are encrypted using TLS. There's a slim chance of anyone eavesdropping on your VoIP calls (or recordings).

Dialpad pricing options

Dialpad has two main plans alongside a custom enterprise package. Here’s a breakdown of those packages and what they include:

  • Standard Plan: For $15 per user per month, get a custom voicemail greeting, voicemail transcription, and unlimited calling. Free 14-day trial available.
  • Pro Plan: For $25 per user per month, get all basic features plus local number support in 50+ countries, 24/7 phone support, and Salesforce integrations. Free 14-day trial available. (Minimum three licenses.)
  • Enterprise Plan: Get every feature Dialpad has to offer, including SLA and Okta integrations, with a custom plan. (Minimum 100 licenses.)

5. Phone.com

Phone.com’s VoIP platform promises to deliver essential communications tools for a smaller price tag. They’re designed to help small businesses create a professional first impression with business phone numbers (that can be used on personal phones).

What are some of its top features?

All Phone.com packages have access to 50+ features. Amongst some of their best are:

  • Web-based administration: Add new users, set up automatic call routing, and configure settings using Phone.com’s web-based portal (that can be accessed anywhere.)
  • Auto attendants: Their auto attendant asks incoming callers to enter the name of the person they’re trying to reach. This helps divert calls to the right person—saving time and better managing call flow.
  • Click-to-call: Create a button on your business’ website that asks visitors to enter their own phone number. Phone.com will make an outgoing call to that number so your sales or customer support teams can get in touch with them.

Reliability, support, and security

Phone.com has a 24/7 contact center. Their agents can be reached by phone, email, or online chat, should you have any questions about their VoIP platform.

All calls (including recordings) made through Phone.com are SSL encrypted. Nobody can listen in on your conversations, nor see who you’ve called. They also adhere to PCI DSS standards to protect payment information being passed through their network.

Phone.com pricing options

All packages include access to some of Phone.com’s best features—including video meetings, SMS texting, and find me/follow me. Here’s a breakdown of the differences between each plan:

  • Basic Users Plan: Get 300 pooled minutes, one phone number, and 10-person video conferencing for $12.99 per user, per month.
  • Plus Users Plan: Get unlimited minutes and texts, 25-person video conferencing, and recording for $19.99 per user, per month.
  • Pro Users Plan: Get call recording, CRM integrations, voicemail transcription, and 100-person video conferencing for $29.99 per user, per month.

6. GoToConnect (formerly Jive)

GoToConnect is a communications tool developed by LogMeIn (the creators of GoToMeeting and GoToWebinar.) This branch offers flexible cloud phone systems so users can take calls from anywhere in the world, and deliver great customer experiences.

What are some of its top features?

GoToConnect customers enjoy using its VoIP phone system because they get access to features like:

  • Support center: View calls in your queue, weekly support activity, and the status of each call using GoToConnect’s online dashboard.
  • International calling: GoToConnect customers can make free calls to 52 countries as part of their package. (Note that this doesn’t include calls to mobile or satellite phones.)
  • Personal meeting rooms: Allow each team member to host their own meetings with a private virtual meeting room. They can share the custom URL with leads, existing customers, or team members.

Reliability, support, and security

Calls made through GoToConnect are encrypted, and all online meetings are password protected. Their network can also identify suspicious behavior and restrict login—like if someone is trying to log into your account from a new location.

GoToConnect is also GDPR, CCPA, and PRP compliant.

GoToConnect pricing options

Like many other Aircall alternatives we’ve listed here, pricing for GoToConnect depends on the package you choose (and the features you need.) Here’s a rundown of their plans:

  • Basic Plan: Get access to their basic features—like auto attendants and one call queue—from $24 per user, per month.
  • Standard Plan: Get their phone, chat, and video conferencing tools from $29 per user, per month.
  • Premium Plan: Get all the above features, plus support center tools (like analytics and call monitoring) and up to 250 meeting participants, from $39 per user, per month.

7. 8X8

8X8 is a VoIP platform that gives customers access to voice, video, chat, and call center software. Their all-in-one service is designed to be the only tool your company needs to manage business communication.

What are some of its top features?

The features you’ll get access to depends on the plan you choose. Generally speaking, 8X8 offers a handful of excellent features, including:

  • Interactive Voice Response (IVR): Use AI technology to understand why incoming callers are contacting you, and automate call diversions to the appropriate department or team member.
  • Caller ID and blocking: Understand who’s calling you, and whether to answer the phone, with caller ID. You can flip the switch and block people from seeing your caller ID when making outbound calls.
  • Call waiting: Create a call queue, and put incoming calls on hold, if you’re too busy to answer. Receptionists can also use call parking to transfer calls to a team member’s queue.

Reliability, support, and security

8X8 is compliant with most major security standards, including HIPAA, FCC, and CSA. They also work with U.S. and UK government assurance schemes for information security.

If you’re concerned about VoIP security, all calls made through 8X8’s platform have end-to-end SLA encryption. They also have a geographically diverse data center. Should one break, your calls will be automatically routed to one that’s fully functional.

8X8 pricing options

Each 8X8 plan gives access to different features. Here’s a breakdown:

  • Small Business Phone System: For $12 per user, per month, get unlimited calling in the US and Canada, auto attendants, and basic voice, video, and messaging tools.
  • All-in-one Voice, Video, and Chat: For $24 per user, per month, make unlimited voice calls to 14 countries, send text messages, and host video and audio conferences.
  • Analytics Plan: For $44 per user, per month, make unlimited voice calls to 47 countries, and view in-depth insights about the conversations taking place in your network.

8. OnSIP

OnSIP is designed to be a hosted VoIP platform for businesses who want to keep their existing phone numbers. Once you have a package with OnSIP, you’ll download their app onto your devices (like an iPhone or laptop) to make and receive business calls.

What are some of its top features?

Customers on different plans get access to different OnSIP features. Amongst some of their top features are:

  • sayso: This live voice and video chat feature encourages website visitors to contact you. It’ll ask them to enter their phone number and pass that request through to your dashboard to return their call.
  • Video conferencing: Host and join video meetings with your team using their web or desktop app. Up to five people can join these video conferences.
  • Call recording: Store recordings of your voice calls in your online dashboard. Use them for team training or to refamiliarize yourself with a customer’s inquiry before contacting them again.

Reliability, support, and security

OnSIP has a 99.98% service reliability rating and recently won a customer service award. Their support team also has a certified partner network. They’re able to recommend IT experts in your area, should you need one.

As for reliability, all calls made through OnSIP’s cloud platform are encrypted. They’re also PCI and HIPAA compliant and follow security best practices.

OnSIP pricing options

Pricing for OnSIP depends on the features you need access to:

  • Basic Plan: Get three auto attendants, and one call recording user, with this plan. Pricing starts at $49.95 per user, per month. However, standard calls are charged at an extra $0.29 per minute.
  • Unlimited Plan: Make unlimited calls, and get VoIP desk phones, with this plan. Pricing starts at $18.95 per user, per month.
  • sayso Video and Voice: Use their website click-to-call buttons with this plan. Pricing ranges from $0 to $49.95 per month, depending on your call plan.

9. Ooma Office

Ooma Office is a great Aircall alternative to look into if you’re a small business. Customers report a 50% saving, on average, after getting access to their suite of 35 business VoIP features.

What are some of its top features?

Wondering what you’ll get access to as part of Ooma Office’s VoIP packages? Amongst some of their most popular features include:

  • Toll-free numbers: All Ooma Office packages get one toll-free number with 500 minutes of inbound calls per month. This means inbound callers won’t get charged to contact your business unless they’re calling from another country.
  • Video conferencing: Use their desktop app to host virtual meetings with team members or customers. Includes screen-sharing and password protection tools.
  • Call blocking: Block anonymous callers and robocalls with enhanced call blocking. Their platform screens all incoming calls and screens them against a database of known robocall numbers. Those calls never make their way through to your business.

Reliability, support, and security

Since calls made through Ooma Office are made using VoIP technology, calls are much higher quality than landline alternatives. Plus, if the other person on the line is using Ooma Office’s network, your calls are encrypted.

Should you run into problems with their platform, Ooma Office has a live chat on their website. That runs alongside their library of support docs for on-demand help.

Ooma Office pricing options

Pricing for Ooma Office’s cloud phone system is simple. You’ll choose between two plans, depending on which features you need:

  • Ooma Office: Get one toll-free number, compatible mobile app, and 35 basic features (like virtual receptionists and transfer music) for $19.95 per user, per month.
  • Ooma Office Pro: Get all of the above plus video conferencing, enhanced call blocking, and desktop apps for $24.95 per user, per month.

10. Zoom

Think of a video conferencing tool and most likely, Zoom will come to mind. They’re best known for their online meeting tool. However, Zoom is a unified communications tool that allows users to host meetings, make voice calls, and send direct messages to their team through one app.

What are some of its top features?

Amongst some of Zoom Phone’s most popular features include:

  • Intelligent call routing: Automatically divert calls to team members an incoming caller has already spoken with, or in the same location as them.
  • Transform call to meeting: Having a conversation with someone and want to share your screen with them? Use this feature to turn a voice call into a video conference with the click of a button.
  • Call quality reporting: Phone calls made through Zoom are high-quality. Check that’s true, and spot any quality issues, with their online reporting dashboard.

Reliability, support, and security

Zoom recently came under fire for security holes that allowed people to join private meetings. However, they do have a variety of tools to protect conversations—including password protection, meeting locking, and advanced chat encryption.

Zoom has data centers around the world for enterprise-class reliability. Users gave them an 8.6-star rating on G2 for the quality of support, which is slightly below the category average of 8.7 stars.

Zoom pricing options

Zoom offers multiple plans, depending on which tools you need access to. You can use their VoIP Phone network by choosing one of these packages:

  • US & Canada: Make metered calls to these areas for $10 per user, per month, or upgrade to unlimited calling in the region for $15 per user, per month. Both plans give a US and Canada number.
  • Pro Global Select: Get access to advanced features, one direct dial number, and unlimited domestic calling in 40+ countries for $20 per user, per month.
  • Zoom United: Save 17% by getting access to meetings, phone, and chat platforms. Pricing starts at $25 per user, per month.

Why is Nextiva is the top alternative to Aircall?

While there are dozens of options available when choosing an alternative to Aircall, the clear top spot is Nextiva.

Nextiva users have access to more than 40 standard and advanced phone system features–and you can add features ala carte to fit your call or contact center preferences.

Nextiva is easy to use, like really easy. You can set up your Call Flow and route your customers to all the right teams within minutes. And if you’ve hit a roadblock, Nextiva is there to guide you along the way for support, implementation, and onboarding. It’s part of Nextiva’s Amazing Service mantra.

World-class reliability and eight military-grade data centers to handle your business communications are the types of VoIP security you deserve. All conversations are encrypted end-to-end, so you never have to worry about security or compliance issues.

Features, pricing, security, ease of use, and customer service are why U.S. News rated Nextiva the #1 rated business phone system for two years in a row. So, if you’re ready to take your phone system to the next level, check out Nextiva’s transparent pricing plans to get started.

Aircall, Grasshopper, OpenPhone, Dialpad, Phone.com, GoToConnect, 8x8, OnSIP, Ooma Office, and Zoom have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.

About the author

Gaetano DiNardi is the Director of Demand Generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter - he’s worked with major artists like Fat Joe, Shaggy and loves making music to stay turbocharged. To get in touch, follow him on LinkedIn.