10 Best OpenPhone Alternatives & Competitors That Stand Out

OpenPhone is a popular choice for startups and small teams. It’s affordable, the mobile app is easy to use, and you can get started in minutes. But what if your business starts to grow? The same simplicity that made OpenPhone great at the beginning can start to hold you back. You’re probably starting to look for OpenPhone alternatives.

If you’re feeling like you need more features, better call quality, or a phone system that can keep up with your growing team, it’s probably time to look for another solution. The problem is that there are many options available.

To make it easy for you, we’ve done the heavy lifting. Here’s a straightforward guide to the best OpenPhone alternatives to help you find the right fit for your business.

How We Picked the Best OpenPhone Alternatives

We looked at what actually matters when you’re choosing a business phone system and compared providers on these simple points:

• Call quality and key features: Does the platform sound clear and work reliably? Does it have the essential features you need, like call routing, voicemail-to-text, and business texting?
• Ability to grow with your business: Can you easily add new team members as you grow? Does it offer more advanced features you might need later, without forcing you to switch systems again?
• Ease of use: How easy is it for you and your team to use it every day? We looked at the setup process, the mobile and desktop apps, and how simple it is to manage everything.
• Integrations and customer support: Does it connect with the other tools you already use, like your CRM? And if you run into trouble, how good is their customer support?

A Quick OpenPhone Review

Customer reviews paint a clear picture of the pros and cons of a business phone service. Here are some insights from user reviews that show where OpenPhone performs best and where it has weaknesses:

What OpenPhone gets right

• Great price: Starting at just $15 per user, it’s one of the cheapest ways to get a business phone line.
• Great mobile app: The app for iPhone and Android is clean and simple, perfect for when you’re on the go.
• Super easy setup: You can be up and running in minutes without any tech help.

“I really like how easy it was to set up—everything worked right away without any hassle. The platform is very straightforward, which makes it simple to get started and train others on it. It’s user-friendly and doesn’t overcomplicate anything, which I appreciate. Customer support is very easy to get through to speak to someone, and that is a major highlight. I don’t have time to go back and forth over email. “ — Drew C. via G2

Where OpenPhone falls short

• Not built for growth: It can struggle when your team gets bigger or your call volume increases.
• Basic reports: You don’t get much data on your team’s performance or call analytics.
• Software only: You can’t use it with physical VoIP desk phones, only on computers and mobile apps.
• Missing important features: It doesn’t have essential features like video calls, smart call routing, or call monitoring.
• Few integrations: It doesn’t connect to as many business apps as its competitors.
• Email-only support: You can’t call for help, which is tough when you have an urgent problem.

Although the features at the price point beats most of the VoIP service providers in the market. The only pain point we noticed in our more than 3 years of using OpenPhone is that they do not have any customer support over phone. You have to submit a ticket each time you face any issue and at times one wouldn’t be able to explain the issue details as accurately as done over a phone call interacting with a live person. — C Gupta via Trustpilot

Why Businesses Switch From OpenPhone

The most frequently cited and most noticeable drawbacks of OpenPhone are call quality and missing features. Many OpenPhone customers have reported issues with buggy features, frequent call drops, and missing features they need in a comprehensive business phone system on various review platforms.

Running a small business doesn’t mean sacrificing basic functionality. If your phone system needs to do more — handle more calls, provide more data, or connect with your other tools — OpenPhone probably won’t cut it.

Lots of dropped calls. Loads of bugs generally. It’s been months of me reporting issues and getting no fixes. The “do not disturb” feature, for example, just does not work. I keep getting calls when it’s turned on, and my team members, the people who should be taking the calls, are not seeing the calls come through, even though they should be. — Capterra Review

Another user noted:

“Cost is a bit high as you scale the amount of users. Missing a few really valuable features that wouldn’t be hard to implement from a development standpoint.” — Joe R. via G2

For growing businesses, VoIP phone services like Nextiva are a popular choice. It solves OpenPhone’s main problems by giving you a reliable, all-in-one VoIP system that can grow with you, offering everything from phone calls to video meetings.

Quick Comparison of OpenPhone Alternatives

Provider	Starting price/user	Best for	Pros	Cons
Nextiva	$15/month	Unified communications, high reliability, and excellent customer support	Unified communications, high reliability, excellent customer support	No free trial
Aircall	$30/month	Sales and support teams	Simple to use, great with CRMs	Gets pricey with extras
Grasshopper	$14/month	Soloproneurs	Cheap and simple	Very few features
Dialpad	$15/month	Tech-savvy, remote teams	AI features, great app	Has a learning curve
GoTo Connect	$26/month	Mid-sized companies	Flexible and scalable	Can be tricky to set up
RingCentral	$20/month	Large companies	Has advanced telephony features	Complex and costly for small businesses
Vonage	$13.99/month	Businesses on a tight budget	Pick and choose features	Call quality can be spotty
Google Voice	$10/month	Freelancers needing a free number	Easy to use and navigate	Not a complete business phone system
Ooma Office	$19.95/month	Businesses wanting desk phones	Low cost, works with desk phones	Basic features
CloudTalk	$25/month	Small customer service teams	Quick to set up, has call center tools	Focused mostly on calling

10 Best OpenPhone Alternatives

Let’s take a closer look at how each competitor stacks up against OpenPhone.

1) Nextiva

For growing SMBs, Nextiva is probably the closest direct replacement for OpenPhone in terms of capabilities and scale. Let’s look at some of the key advantages of choosing Nextiva as your business phone system:

• Reliable uptime: Nextiva offers 99.999% uptime and redundant call routing, ensuring crystal-clear call quality with minimal dropped calls. Numerous data centers across North America have proven performance.
• Future-proof scalability: It scales easily, whether your company has five employees or more than 5,000. There’s no need to replace it as your business grows.
• Enterprise-grade features: It offers intelligent call routing, automation, dialers, unlimited calling, advanced IVR menus, and real-time analytics. You’ll get everything you need to optimize workflows.
• CRM integrations: Its native CRM integrations with Salesforce, Zendesk, and more will sync your contacts and call data.

Pros: Extremely reliable (99.999% uptime), combines phone, video, and chat, has smart features, and great customer support.

Cons: Lack of a free trial

Pricing: Nextiva offers a mix-and-match of voice, video calls, messaging, and contact center plans to meet your specific needs. The company’s cost-effective pricing scales affordably (Core: $15 per user/month; Engage: $25 per user/month; Power Suite CX: $75 per user/month).

Best for: Growing businesses that need a professional phone system with advanced features and one that they won’t outgrow. One of the top OpenPhone alternatives.

2) Aircall

Aircall is a user-friendly cloud-based phone system designed for modern teams. As a virtual phone system, Aircall gets attention because of its simplicity and streamlined experience.

Here are some of the key advantages of choosing Aircall as your company’s phone system:

• Its interface is intuitive: Aircall’s drag-and-drop workflows and configurable dashboards are easy to use.
• It’s built for service teams: It has helper features such as canned responses and dispositions to optimize support workflows, plus add-ons like caller IDs to enable personalized service.
• It’s got SMS capabilities: Its SMS capabilities enable your employees to send and receive text messages from the dashboard to engage your customers.
• Its porting tools are easy to use: It provides simple tools for porting your existing business numbers over to its system.

Pros: Easy to use, connects to your CRM with one click, great for coaching your team with call monitoring.

Cons: Doesn’t have video calls. Requires a minimum of 3 users to sign up.

Pricing: Starts at $30/user/month. Aircall has no annual contracts. And it allows you to scale or cancel its service at any time.

Best for: Sales and support teams who want a simple system that works with their other tools.

3) Grasshopper

If keeping costs ultra-low is your top priority, you might find Grasshopper appealing. It offers a basic business phone service starting at just $14/month per phone number. Here are the key details about its service:

• Essentials-only focus: It provides a straightforward virtual phone service with basic call forwarding and management.
• No proprietary hardware: It allows you to bring your own devices with you. Your employees can use their existing cell phones or desktop phones.
• Unlimited calling: Grasshopper offers unlimited calling within the United States and Canada, which keeps your costs predictable.

Pros: Affordable, easy to set up, you pay per number, not per person.

Cons: It’s just a call forwarding service, not a full phone system with its own calling app.

Pricing: Starts at $14/month. Grasshopper has some of the most affordable rates among VoIP providers, which makes it ideal for bootstrapped startups. Its price is calculated per phone number, so you only pay for the service you need.

Best for: Solo entrepreneurs and micro-businesses who need a separate business number on a tight budget.

4) Dialpad

Dialpad is a modern business VoIP solution built mobile-first for remote teams. Its standout features include:

• Top-notch mobile apps: Dialpad’s streamlined iOS and Android apps allow for effortless calling and collaborating on the go.
• Video conferencing: Dialpad’s service allows your employees to make native video conference calls from the same workspace.
• Team messaging: Its service includes in-app messaging for quick conversations with colleagues.
• AI-powered features: Its AI-powered capabilities include real-time transcription, talk detection, and auto-generated notes.

Pros: AI features, unified communications, and a good mobile experience.

Cons: Has a learning curve, and some features can be overwhelming to begin with.

Pricing: Starts at $15/user/month. Dialpad allows you to test-drive its service risk-free for 14 days before committing to it.

Best for: Distributed teams and remote workers. Dialpad is a high-quality mobile-centric alternative to OpenPhone.

5) GoTo Connect

GoTo Connect strikes a balance between simplicity and customization, making it a good choice for growing mid-size companies. Here are some key points about its offerings:

• Intuitive admin portal: GoTo Connect has an easy-to-use web interface to manage users, call routing, IVRs, and more.
• CRM integrations: Its native integration with Salesforce helps sync contacts and information.
• Voicemail transcription: Its voicemail transcription service converts voicemails to text for quick reviewing.
• Auto attendants: With GoTo Connect’s auto attendant service, you can set up custom interactive voice menus to route callers seamlessly.
• On-demand expansion: It allows you to scale across locations and teams while maintaining robust support.

Pros: Flexible, reliable, and works well with other GoTo products like their webinar tool.

Cons: The settings menu can feel a bit old and clunky compared to others.

Pricing: Starts at $27/user/month.

Best for: Mid-sized companies that need a powerful and customizable phone system. It combines the simplicity of OpenPhone with more tailored workflows.

6) RingCentral

RingCentral is one of the long-standing leaders in business VoIP. This provider has a robust enterprise-grade platform. Here are some of the key advantages of choosing RingCentral as your business phone system as an alternative to OpenPhone:

• Unified platform: It provides an all-in-one system for your business’s voice, video, messaging, and contact center needs.
• Enterprise integrations: It offers seamless integrations with Microsoft, Slack, Google, Salesforce, and more.
• Custom app development: It has an open API to build custom apps tailored to your workflows.
• Helpful customer support: RingCentral provides technical and customer support via phone, chat, and knowledge base.

Pros: Unified communications platform, reliable, offers many CRM integrations

Cons: Expensive and complicated for most small businesses.

Pricing: Starts at $20/user/month.

Best for: Large businesses that want one powerful system for all their communications.

7) Vonage

Vonage is probably the most recognized consumer VoIP telephony brand, extending into the business market. Here are some key details about it:

• Popular number choices: It makes toll-free, local, and vanity phone numbers available to its customers.
• Voicemail transcription: Its transcription service converts voicemail messages to text for quick reviewing.
• Helpful integrations: Its phone service comes bundled with Google, Microsoft, and Salesforce integrations.
• Flexible upgrades: Vonage allows you to upgrade your plan easily as your business scales.

Pros: Flexible plans, essential features, decent pricing.

Cons: The basic plans are bare-bones. Some users report spotty call quality.

Pricing: Starts around $13.99/month per line. Vonage has a wide range of plans, so you can mix and match features to fit your needs and budget.

Best for: Small businesses that want to control costs by only paying for what they’ll use.

8) Google Voice

If you’re bootstrapping and your funds are extremely limited, Google Voice provides a basic free business phone solution. Here are some key points about it:

• Call and text forwarding: Its system redirects calls and texts to your cell phone or landline.
• Voicemail transcription: Its transcription service turns your voicemail messages into text.
• Customized greeting: With Google Voice, you can set a custom voicemail greeting for your business.
• Global reach: You can use Google Voice anywhere if you have an internet connection.

Pros: It’s free and simple for forwarding calls.

Cons: It’s not a complete business phone system and has no advanced VoIP features

Pricing: Free for basic use. Google Voice charges no monthly fees. You pay only for outbound calling.

Best for: Solopreneurs who need a free way to establish a business number.

9) Ooma Office

Ooma Office stands out because it delivers VoIP on a budget. Here are some of the key advantages of choosing Ooma Office as your business phone system:

• Low upfront costs: Ooma Office doesn’t require you to pay for expensive PBX hardware. It uses your existing network.
• Virtual PBX features: Its virtual PBX features include extensions, auto attendants, ring groups, and more.
• No new devices: It allows you to bring your own devices with you. Your employees can use their regular desk phones or mobile devices.

Pros: Low, clear pricing, includes a virtual receptionist, and supports physical phones.

Cons: Has fewer features than the top providers; the mobile app isn’t as good.

Pricing: Starts at $19.95/user/month. There are no hidden fees, and Ooma Office’s phone plans include more features than equivalent competitors’ similarly priced plans do.

Best for: Small businesses that want a simple, affordable system and the option to use desk phones.

10) CloudTalk

Last, but not least, on our list of OpenPhone alternatives is CloudTalk: a cloud-based call center solution designed to improve customer interactions. The platform makes it easy for small customer support teams to get set up with business phones in minutes. Here are the primary advantages of choosing CloudTalk as your business phone system:

• Fast setup: CloudTalk’s intuitive wizard allows you to set up call recording and routing in under five minutes.
• No new devices: It works with your existing mobile and desk phones.
• Toll-free numbers: It includes a toll-free number in all its pro plans.
• Drag-and-drop builder: Its visual editor simplifies your call workflow creation.

Pros: Quick to set up, has smart calling features, and is affordable.

Cons: It’s focused on calling and isn’t an all-in-one communication tool.

Pricing: CloudTalk’s pricing starts at $15/month per user. You can pay monthly or annually.

Best for: Customer service or sales teams that need an easy-to-use call center system.

Key Takeaway on Best OpenPhone Alternatives

To sum up, below are some key points to note about each OpenPhone competitor:

• Nextiva: Feature-rich, with advanced integrations and scalability, but slightly more expensive.
• Aircall: User-friendly, built for service and sales teams, but may be pricier.
• Grasshopper: Affordable, good for solopreneurs, but with limited features.
• Dialpad: Mobile-centric, with real-time analytics, but has a steeper learning curve.
• GoTo Connect: Good for geographically dispersed teams with scalability and customization options, but may be pricier.
• RingCentral: Feature-rich and reliable, but potentially expensive and complex.
• Vonage: Affordable and widely available, but call quality may vary.
• Google Voice: Free, basic features, not for larger business use.
• Ooma Office: Affordable for small businesses, but limited features.
• CloudTalk: Feature-rich and easy to set up, not an enterprise solution.

How to Choose the Right Business Phone System

If you liked what you saw in these OpenPhone alternatives, don’t worry, selecting your next VoIP provider is a critical decision. Use these questions as a checklist to guide your choice:

• Future growth: Where do you see your team in 1-2 years? Will this solution grow with you, or will you need to switch again?
• Must-have features: What are your non-negotiables? (e.g., CRM integration, call recording, video conferencing).
• Budget vs. value: What is your total cost of ownership? Look beyond the monthly price to include any fees for add-ons, toll-free numbers, or support.
• Team workflow: How will this tool fit into your team’s daily routine? Will it simplify their work or complicate it?
• Hardware needs: Do you need a phone system that supports physical desk phones, or is a software-only solution sufficient?
• Support and reliability: Are the provider’s support reps knowledgeable and easy to reach? Is 24/7 phone, chat, and online support included in the provider’s phone plans? Look at self-service options and tutorials too.

Selecting your VoIP service provider deserves careful evaluation. Keep these aspects in mind as you compare options.

OpenPhone Alternatives: Switching to Nextiva Is Easy

After reviewing all the OpenPhone alternatives, if you’ve determined that Nextiva is the right fit for your business’s future, the transition is simple.

Here are a few key advantages to switching to Nextiva:

• Number porting is simple: Nextiva ports your numbers from OpenPhone or any other phone carrier. You’ll get confirmation when your port is complete and good to go. 
• The phone system works with your hardware: Bring your own VoIP phones or use Nextiva’s high-quality devices. We can even walk you through resetting and configuring IP phones. 
• You get dedicated support: Get one-on-one onboarding and ongoing amazing service from industry experts. For larger deployments, we also offer professional services. 
• The scalability is future-proof: Scale to thousands of users without needing to replace your phone system. You’ll always have the flexibility of both a softphone and hardphones. 
• You get advanced capabilities: Unlock enterprise-grade calling features to optimize your workflows. Easily set up a virtual call center for sales or support teams and keep everyone productive. 

Switching to Nextiva gives you the peace of mind that comes with choosing a trusted industry leader that has reliable infrastructure and offers stellar 24/7 support. Don’t let your phone system hold your business back. Upgrading to a platform like Nextiva provides you with the professional tools you need to keep your customers satisfied and help your business thrive.