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Nextiva / Blog / VoIP

Voice over Internet Protocol (VoIP) VoIP May 13, 2024

Zoom Phone Pricing, Plans, Features, & Alternative in 2024

Zoom phone pricing plans
Compare Zoom Phone pricing, features, and the different plans they offer with other top cloud PBX options on the market.
Alex Doan
Author

Alex Doan

Zoom phone pricing plans

Zoom Phone offers a cloud-based business phone system that seamlessly integrates with Zoom’s existing video conferencing, streamlining communication and boosting collaboration within your business.

Consolidating phone calls, meetings, and chats into a single platform, Zoom Phone improves communication efficiency and productivity.

But how much does it cost? And is the pricing worth it for your business?

Every business’s phone system needs and feature requirements differ. For some, Zoom Phone pricing and features may complement expectations, while others may find it tricky to use Zoom Phone as their business communication system

Let’s break down the factors that influence Zoom Phone pricing and help you decide if it fits your business needs.

Zoom Phone Plans and Pricing: A Deep Dive

Zoom Phone System Screenshot
Source: GetVoIP

Zoom Phone offers a variety of pricing plans, depending on the features you need and the number of users. Here’s a quick look at the main plans (broken down below):

PlanMonthly Cost
(Billed monthly)
Outbound CallingInternational CallingKey Features
US & Canada Metered$10/month/userPay-as-you-goAdditional chargesAuto attendant, dial-by-name directory, voicemail transcription, call recording
US & Canada Unlimited$15/month/userAll features of the Metered PlanOptional add-on for 19 countriesAll features of Metered Plan
Global Select$20/month/userUnlimited domestic calling in 48 countriesIncludedAll features of Unlimited Plan, DID service

1. US & Canada Metered Plan

This is a pay-as-you-go subscription plan. With a monthly cost of $10 per user, it offers unlimited internal and metered outbound calls. There are additional costs for international calling.

Outbound call charges vary according to the geographic location. The plan comes with a Zoom One management portal, where you can provision and manage users while monitoring call quality and usage data. It’s like a centralized admin portal. 

Zoom Phone offers 24/7 live chat and phone support to help customers if they run into an issue or need help changing settings. 

As a VoIP provider, Zoom Phone delivers decent call quality with the ability to use SMS and MMS for US, Canada, and Australia numbers.

SMS and MMS features work with direct numbers and not company numbers, and they work with many operating systems, including Windows, macOS, and Linux, as well as native mobile apps on iOS and Android. 

Below are some notable features of Zoom Phone’s US & Canada Metered Plan: 

You get other features such as call handoffs between devices, letting users transfer ongoing calls. Call park capabilities on this plan move incoming calls to “park,” where agents can pick them up at their earliest convenience. This plan lets you chat 1:1 and on team chats (presence, 1:1, and team messaging).

You can choose a hot-desk, plug-and-play VoIP phone, and, if needed, add analog devices such as pagers and other equipment. 

Zoom lets you take calls to video conferencing and transfer them to a Zoom Room. It’s easy to work with and integrates with business apps such as Salesforce, Slack, and other tools. The platform comes with enterprise-grade features such as single sign-on.

Lastly, the US & Canada Metered Plan offers security features with zero-touch phone provisioning while providing real-time reporting and support for a virtual desktop environment. A hybrid integration will serve your requirements if you work with a legacy public switched telephone network. 

While the US & Canada Metered Plan offers a robust set of features, there are a few limitations to consider:

2. US & Canada Unlimited Plan

The US & Canada Unlimited Plan comes at a monthly cost of $15 per user. It includes all features of the Metered Plan. You get unlimited outbound calling and an option to purchase an add-on for unlimited calling to 19 countries.

Below is the list of countries you can call with an optional add-on: 

There are additional fees for international calling, but you get unlimited regional calling with this subscription plan. 

3. Global Select plan

The Global Select plan includes all features of the US & Canada Unlimited Plan and comes at a monthly cost of $20 per user. It offers unlimited domestic calling in one of 48 select countries and territories. 

The plan comes with direct inward dialing (DID) service, allowing people to connect to your company’s private branch exchange (PBX) with a block of numbers.

Zoom Phone Add-Ons

Those who have at least one licensed user can select Zoom Phone add-ons. Below is the list of add-ons you can choose: 

Zoom occasionally offers discounts or promotions on their services. Be sure to check their website or contact their sales team for any current offers.

Zoom Phone Alternatives

While Zoom Phone offers a robust set of features, there might be situations where exploring alternatives proves beneficial. Here’s a look at some reasons why you might consider looking beyond Zoom Phone.

Let’s weigh Zoom Phone against Nextiva to see why a Zoom Phone alternative might better fit your business needs.

Nextiva Pricing & Plans

Nextiva’s cloud phone system and conferencing solution offer an affordable option for lean teams. Below are some details about Nextiva’s pricing for you to compare before making a decision. 

Nextiva Phone System Screenshot

Core Plan

Nextiva’s Core plan costs $30 per user per month. Compared to Zoom’s US & Canada Metered Plan, you pay an additional amount, but its value is worth much more than that.

Nextiva offers more value in its Core plan, with features typically found in higher-tier plans of other service providers, focusing on integrated business communication tools and customer support features. You get unlimited calling within the US and Canada, video meetings, IVR, business SMS, and more.

Engage

Nextiva’s Engage plan comes at a monthly cost of $40 per user. Below are some additional features you get in this plan: 

Power Suite

Nextiva’s Power Suite plan costs $60 monthly per user. It offers the following enterprise features:

Nextiva integrations

Top 5 Features of Zoom Phone and Nextiva

When considering a business phone system, you should look for features that cater to your unique business needs. Below are the top Nextiva and Zoom Phone features you can compare to find the right fit for your business.

Zoom Phone

Here’s a list of the top five features of Zoom Phone: 

Nextiva

Here’s a list of the top five features of Nextiva:

Nextiva vs. Zoom Phone Comparison

Here’s a table comparing Zoom Phone’s and Nextiva’s features:

FunctionalityNextiva CoreNextiva EngageZoom Phone US & Canada Metered PlanZoom Phone Global Select Plan
Monthly pricing $30$40$10$20
Unlimited internal calling
Unlimited voice and video calls (US & Canada)No
Toll-free minutes2000
Call recordingAdd on
IVR
Internet faxAdd on
SMS & MMS

Which Provider Is Right for Your Business?

Both Zoom Phone and Nextiva have their positives and negatives when it comes to pricing and features. There are a few things that stand out for both solution providers, including the following: 

Zoom Phone

Zoom offers a strong video conferencing solution and allows Zoom Phone to integrate seamlessly with Zoom video meetings. You get unlimited calling in one of 48 select countries and territories under the Global Select plan. 

It also offers basic telephony features such as direct dial numbers and centralized administration, making it easier for teams to use. 

Nextiva

Nextiva brings all your voice, video, SMS, email, and CRM communication into one platform. The unified CX platform offers robust collaboration tools and mobile applications for remote or distributed teams. 

You get detailed call insights on the customer support and sales side, helping you manage customer interactions at scale. 

Don’t overlook Nextiva’s conference calling service, either. When it’s time for a scheduled all-hands meeting or a client sync call, all it takes is two clicks, and your team is talking. No apps to download — you can call in from anywhere. 

Nextiva offers a range of integrations, especially CRM integrations, that are crucial for sales and support teams to maintain customer relationships and streamline workflows.

With the NextivaONE app and comprehensive mobile device support, you can easily connect with clients no matter if you’re an on-the-go, hybrid, or remote employee. 

The Final Verdict on Nextiva

Nextiva tops the chart if your priorities include integrated communication, scalability for various business sizes, remote work optimization, and potential value for money with unlimited calling. 

If you rely on a phone system day in and day out for customer support and management, Nextiva is a suitable choice. It offers unlimited calling and a platform to integrate all communication channels into one, so you always stay within context.

Considering the value Nextiva drives, it’s a cost-conscious solution for businesses looking for a full-featured VoIP phone solution

On the other hand, if your system is heavily integrated and reliant on the Zoom suite, then Zoom Phone will likely make more sense for your business. 

Cloud VoIP service done right.

Integrate secure phone service, SMS, video, and team chat in VoIP platform.

Zoom Phone Pricing FAQs

Which Zoom Phone plan is right for my business?

The best Zoom Phone plan for your business depends on several factors, such as:
– The number of phone users you need
– Your calling volume and destinations (local, national, or international)
– The features you need (e.g., voicemail, call recording)

Here are some things to consider:

Team Size:
Small Teams (1-10): Metered (low call volume) or Unlimited US/Canada (frequent domestic calls).
Growing Businesses (10-50): Unlimited (US/Canada calls, auto attendant, int’l add-ons).
Large Enterprises (50+): Pro Global Select (unlimited calls in 40+ countries, advanced features).

Calling & Features:
Domestic Focus: Unlimited US/Canada or higher (domestic features).
Frequent International: Unlimited calling add-ons or Pro Global Select (global calls).
Basic Needs: Metered or Unlimited US/Canada.
Advanced Needs: Unlimited or Pro Global Select (recording, analytics).

Budget:
Cost-Conscious: Metered (pay-as-you-go).
Feature-Driven: Higher tiers (more features, higher cost).

Consider contacting Zoom sales for personalized recommendations.

Is a Zoom Phone number free?

No, Zoom phone numbers are not free. They are included with a paid Zoom Phone plan.

What features are included in each Zoom Phone plan?

Features vary depending on the plan you choose. Generally, all paid plans include unlimited calling within the US and Canada, voicemail, auto attendant, call forwarding, and integration with Zoom Meetings and Chat. Higher tiers offer additional features like international calling minutes, call recording, and advanced analytics.

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