Zoom Phone Pricing: Is It Worth the Cost? 

January 23, 2024 8 min read

Alex Doan

Alex Doan

Zoom phone pricing plans

While searching for a business phone system or VoIP provider, you’ll likely stumble upon many options on the market. Zoom Phone may cross your path in such quests.

Every business’s phone system needs and feature requirements differ. For some, Zoom Phone pricing and features may complement expectations, while others may find it tricky to use Zoom Phone as their business communication system

In this article, we’ll look into minute details surrounding Zoom Phone pricing and features. Read on to make an informed choice for your business.

Zoom Phone Plans and Pricing: A Deep Dive

Zoom Phone System Screenshot
Source: GetVoIP

Below are different Zoom Phone pricing options the company offers on its website. Take a deep dive to understand what you get in exchange for your money. 

US & Canada Metered Plan

This is a pay-as-you-go subscription plan. With a monthly cost of $10 per user, it offers unlimited internal and metered outbound calls. There are additional costs for international calling.

Outbound call charges vary according to the geographic location. The plan comes with a Zoom One management portal, where you can provision and manage users while monitoring call quality and usage data. It’s like a centralized admin portal. 

Zoom Phone offers 24/7 live chat and phone support to help customers if they  run into an issue or need help changing settings. 

As a VoIP provider, Zoom Phone delivers decent call quality with the ability to use SMS and MMS for US, Canada, and Australia numbers. SMS and MMS features work with direct numbers and not company numbers, and they work with many operating systems, including Windows, macOS, and Linux, as well as native mobile apps on iOS and Android. 

Below are some notable features of Zoom Phone’s US & Canada Metered Plan: 

You get other features such as call handoffs between devices, letting users transfer ongoing calls. Call park capabilities on this plan move incoming calls to “park,” where agents can pick them up at their earliest convenience. This plan lets you chat 1:1 and on team chats (presence, 1:1, and team messaging). You can choose a hot-desk, plug-and-play VoIP phone, and, if needed, add analog devices such as pagers and other equipment. 

Zoom lets you take calls to video conferencing and transfer them to a Zoom Room. It’s easy to work with and integrates with business apps such as Salesforce, Slack, and other tools. The platform comes with enterprise-grade features such as single sign-on.

Lastly, the US & Canada Metered Plan offers security features with zero-touch phone provisioning while providing real-time reporting and support for a virtual desktop environment. A hybrid integration will serve your requirements if you work with a legacy public switched telephone network. 

US & Canada Unlimited Plan

The US & Canada Unlimited Plan comes at a monthly cost of $15 per user. It includes all features of the Metered Plan. You get unlimited outbound calling and an option to purchase an add-on for unlimited calling to 19 countries.

Below is the list of countries you can call with an optional add-on: 

  • US
  • UK
  • Australia
  • Canada
  • Ireland
  • New Zealand
  • Austria
  • Denmark
  • France
  • Germany
  • Italy
  • Portugal
  • Spain
  • Sweden
  • Belgium
  • Netherlands
  • Switzerland
  • Puerto Rico 
  • Japan

There are additional fees for international calling, but you get unlimited regional calling with this subscription plan. 

Global Select plan

The Global Select plan includes all features of the US & Canada Unlimited Plan and comes at a monthly cost of $20 per user. It offers unlimited domestic calling in one of 48 select countries and territories. 

The plan comes with direct inward dialing (DID) service, allowing people to connect to your company’s private branch exchange (PBX) with a block of numbers.


Those who have at least one licensed user can select Zoom Phone add-ons. Below is the list of add-ons you can choose: 

Nextiva Pricing & Plans

Nextiva’s cloud phone system and conferencing solution offers an affordable option for lean teams. Below are some details about Nextiva’s pricing for you to compare before making a decision. 

Nextiva Phone System Screenshot

Essential Plan

Nextiva’s Essential plan costs $18.95 per user per month. Compared to Zoom’s US & Canada Metered Plan, you pay an additional $8.95, but its value is worth much more than that.

Nextiva offers more value in its Essential plan, with features typically found in higher-tier plans of other service providers, focusing on integrated business communication tools and customer support features. You get unlimited calling and fax within the US and Canada. 

Below are a few details on the value you get with Nextiva: 

Zoom Phone mentions toll-free numbers but doesn’t suggest free minutes like you get with Nextiva. 

Professional Plan

Nextiva’s Professional plan comes at a monthly cost of $22.95 per user. Below are some additional features you get in the Professional plan: 

Enterprise Plan

Nextiva’s Enterprise plan costs $32.95 monthly per user. It offers enterprise features such as single sign-on and more integrations with platforms such as Zendesk and HubSpot. 

Below are some additional features you get over the Professional plan: 

Nextiva integrations

Common features across all Nextiva’s plans

Among these three Nextiva pricing plans, there are a few features common in all, including the following: 

Top 5 Features of Zoom Phone and Nextiva

When considering a business phone system, you should look for features that cater to your unique business needs. Below are the top Nextiva and Zoom Phone features you can compare to find the right fit for your business.

Zoom Phone

Here’s a list of the top five features of Zoom Phone: 


Here’s a list of the top five features of Nextiva:

Nextiva vs. Zoom Phone Comparison

FunctionalityNextiva EssentialNextiva EnterpriseZoom Phone US & Canada Metered PlanZoom Phone Global Select Plan
Monthly pricing $18.95$32.95$10$20
Unlimited internal calling
Unlimited voice and video calls (US & Canada)No
Toll-free numbers
Toll-free minutes1,00010,000
Call recording
Unlimited internet fax

Which Provider Is Right for Your Business?

Both Zoom Phone and Nextiva have their positives and negatives when it comes to pricing and features. There are a few things that stand out for both solution providers, including the following: 

Zoom Phone

Zoom offers a strong video conferencing solution and allows Zoom Phone to integrate seamlessly with Zoom video meetings. You get unlimited calling in one of 48 select countries and territories under the Global Select plan. 

It also offers basic telephony features such as direct dial numbers and centralized administration, making it easier for teams to use. 


Nextiva brings all your voice, video, SMS, email, and CRM communication into one platform. The unified CX platform offers robust collaboration tools and mobile applications for remote or distributed teams. 

You get detailed call insights on the customer support and sales side, helping you manage customer interactions at scale. 

Don’t overlook Nextiva’s conference calling service, either. When it’s time for a scheduled all-hands meeting or a client sync call, all it takes is two clicks, and your team is talking. No apps to download — you can call in from anywhere. 

Nextiva offers a range of integrations, especially CRM integrations, that are crucial for sales and support teams to maintain customer relationships and streamline workflows. With the NextivaONE app and comprehensive mobile device support, you can easily connect with clients no matter if you’re an on-the-go, hybrid, or remote employee. 

The Final Verdict on Nextiva

Nextiva tops the chart if your priorities include integrated communication, scalability for various business sizes, remote work optimization, and potential value for money with unlimited calling. 

If you rely on a phone system day in and day out for customer support and management, Nextiva is a suitable choice. It offers unlimited calling and a platform to integrate all communication channels into one, so you always stay within context. Considering the value Nextiva drives, it’s a cost-conscious solution for businesses looking for a full-featured VoIP phone solution

On the other hand, if your system is heavily integrated and reliant on the Zoom suite, then Zoom Phone will likely make more sense for your business. 

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Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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