Top 10 Vonage Alternatives for Businesses in 2025

If you’re seeking Vonage alternatives, you’re on the right track to a more flexible and affordable business phone system. While Vonage offers a decent solution, its pricing and scalability can be a hurdle for small- and mid-sized businesses.

In this guide, we’ll explore the top 10 cloud phone system Vonage alternatives to help you find a match for your business needs.

What Is Vonage?

Vonage is a cloud communications provider. It offers voice, video, and messaging services.

Vonage offers its unified communications solution, also known as Vonage Business Communications, to small and mid-market companies with these three pricing plans:

Vonage Plans	Price	Features
Mobile	$13.99/month/extension	Unlimited domestic calling SMS and MMS  Apps on desktop and mobile devices
Premium	$20.99/month/extension	Everything from Mobile + Unlimited video meetings (up to 200 participants) Virtual receptionist Integrations Analytics Single sign-on Support for VoIP phones
Advanced	$27.99/month/extension	Everything from Premium + On-demand call recording (15 hours per month) Voicemail transcription Call groups

To get these prices, Vonage requires new customers to sign a minimum 12-month contract, subject to early termination fees if canceled within a year.

Adding more lines reduces the cost per line. If you need more than 100 lines, you’ll need to contact Vonage’s sales team for pricing.

Vonage also offers packages for contact centers, conversational commerce, and communications APIs, but they haven’t made their pricing public.

The Drawbacks of Vonage

Businesses might consider Vonage alternatives because of several key pain points and limitations:

• Pricing and affordability: Vonage’s pricing structure for businesses with more than 100 lines is unclear, making it challenging to budget and compare plans effectively. Some features like toll-free numbers and CRM integrations require costly add-ons or upgrades that competitors may include in base plans. 
• Customer service issues: Customer support can be slow or less responsive than that of competitors, with complaints about lack of transparency, difficulty canceling services, and limited support channels (e.g., no billing support calls, only online chat). 
• Complexity and usability: Vonage’s shift towards becoming a CPaaS provider makes it less user-friendly for smaller businesses seeking an intuitive and adaptable phone system. 
• Inconsistent call quality: Reports of call quality issues, frequent dropped calls, and occasional service interruptions raise concerns about Vonage’s reliability. 

For most companies, the quality of customer calls directly correlates with customer happiness and revenue. More than one Vonage review has reported similar disappointments as this one from GetVoIP:

Keep in mind that the tens of thousands of Nextiva reviews average 4.46 out of 5. Customers rate Nextiva highly because we deliver crystal-clear call quality from our actively monitored enterprise-grade network, every data center meets stringent security standards set by ISO/IEC 27001, we offer a vast array of features, and we include 24/7 customer support and self-guided video tutorials with every plan.

What to Look for in Vonage Alternatives

Here’s what to pay attention to and the questions to ask as you research Vonage alternatives:

• Features: What are your communication needs? Which feature or features are essential vs. nice-to-have, including call management, admin, productivity, and integration?
• Competitive pricing: Which pricing plans offer the features your team needs? Is there an option to save by upgrading to an annual plan?
• Ease of use: How complicated is onboarding or setup? How about everyday management functions? Will you need extra IT staff to configure your phone system?
• Customer support: Is live support available 24/7? Will you have to wait long for issue resolution?
• Call quality: Can you be sure that voice calls will always be crisp and high-quality? Have you performed a rigorous network check?
• Reliability: What’s the risk of downtime? What procedures and redundancies are in place to prevent network issues?
• Scalability: How easily can you add or change numbers or features as your business needs evolve? Will those tweaks make financial and administrative sense?

With that, you’re ready to dive into the top 10 Vonage alternatives to find your perfect business communication solution.

10 Best Vonage Alternatives for Businesses

Here’s a quick comparative rundown of the Vonage competitors we’ll discuss:

Provider	Starting Price	Ease of Use	Call Quality	Scalability	AI Features	Integrations	Best For
Nextiva	$20	High	High	High	High	Medium	SMBs, Offices, Mobile Teams
GoTo Connect	$26	Medium	Medium	Medium	Low	Medium	SMBs
Ooma Office	$19.95	High	Medium	Medium	Low	Medium	SMBs, Hybrid Work
3CX	$195 (Billed annually)	Low	Medium	High	Low	High	Tech-savvy Teams
Dialpad	$27	Medium	High	High	High	Medium	All Sizes, AI Focus
Phone.com	$14.99	High	Medium	Medium	Low	Medium	SMBs, Remote Teams
Zoom Phone	$10	High	High	Medium	Low	Medium	User-Friendly, Zoom Users
Grasshopper	$14	High	Medium	Low	Low	Low	Solopreneurs, Small Businesses
CallHippo	$25	Medium	Medium	Medium	Low	Medium	Sales, Call Centers
8×8	Contact sales	Low	High	High	High	High	Global Businesses

As you can see, Nextiva stands out as the best among Vonage alternatives, offering a perfect blend of advanced features, unlimited nationwide calling, and user-friendly apps at an attractive price point. It’s an ideal choice for a small business (or any sized business, for that matter) seeking a seamless transition to a more efficient and cost-effective business phone system.

But let’s take a look in more detail at all of them.

1. Nextiva – Best for SMBs, offices, mobile teams

Nextiva is a complete cloud phone solution for modern companies. Its plans and features meet the needs of small businesses, growing companies, and large enterprises alike.

Nextiva combines customer support and team collaboration into a single tool. That includes voice, text messaging, video, integration, and powerful call management capabilities. Instead of jumping between a dozen apps, you can make the most impact with just one — Nextiva’s business phone app.

What are Nextiva’s top features?

Nextiva fosters customer happiness and team collaboration with VoIP phone system features including:

• Call Pop, a feature that shows important call details on your screen, including details about the last interaction and survey responses from that caller.
• Advanced call routing to instantly send phone calls to the right department, delight customers, manage wait times, and scale your contact center.
• Team chat, so you can collaborate through instant messaging, screen sharing, message history, and video calls and resolve customer challenges quickly.

Nextiva’s pricing

Nextiva offers a unified customer experience management (UCXM) platform that brings all customer interactions together. Here is a summary of each pricing plan:

• Digital ($20/user/month): Includes omnichannel digital customer sales & service features like website live chat, social messaging capabilities, support and sell using social messaging apps, monitor, respond, listen and publish on social media platforms, review management and digital service helpdesk.
• Core ($30/user/month): All features of the Digital Plan, connect with customers and your team using voice conversations, business SMS, video meetings, screen sharing & file sharing, call routing, and voicemail transcription.
• Engage ($40/user/month): All features of Core Plan, chatbot, inbound call center, call center & queuing, toll-free number & minutes, advanced reporting, and MS Teams integration.
• Power Suite Plan ($60/user/month): All features of Engage Plan, advanced IVR, intelligent routing, unified team interface, supervisor dashboard, transcription and summarization.

Additional volume discounts might also be available — request your no-obligation quote to see for yourself.

What makes it stand out from Vonage?

When it comes to Vonage alternatives, Nextiva stands with a more user-friendly interface, stronger U.S.-based customer support, and a truly unified communications platform that includes voice, video, messaging, and CRM tools — all at transparent, scalable pricing. It’s designed to be easy to set up and use, even for non-technical teams.

With an out-of-the-box solution, it’s perfect for SMBs, offices, and mobile workplaces. You can rely on 99.999% uptime and a customer service team that’s both empathetic and hyper-efficient.

2. GoTo Connect – Best for SMBs

GoTo Connect is a cloud phone system for small and mid-sized businesses. It includes phone, meeting, and messaging software in a single solution.

It’s part of GoTo’s product suite for businesses that want to connect with their customers alongside webinars, training, customer engagement, and contact center solutions.

GoTo Connect’s top features

Here are some of GoTo Connect’s key features:

• Customizable call routing that connects an incoming call to the correct endpoint for maximum convenience and productivity.
• Call filtering lets you provide the right experience to the right caller, like VIP customers or hot leads.
• Hot desking for flexible working options and easy switching between devices, desks, and locations.

Pricing

GoTo Connect offers a three-tier pricing plan:

• The Phone System plan includes unlimited calls to 50 countries, auto attendants, dial plans, call routing, video meetings with up to 250 participants, Teams chat, and 24/7 support.
• The Connect CX plan includes everything in the Phone System plan, plus features such as WhatsApp, Facebook Messenger, and SMS campaigns, enhanced reporting and analytics, and advanced integrations with ServiceNow, Zendesk and more.
• The Contact Center plan includes everything in the Connect CX plan, plus AI-powered features for both agents and supervisors, call wrap up, auto queue callback, intelligent call routing, ring strategy, and custom ringback music.

To find out the cost of any of these plans, you must contact their sales department.

Who’s it best for?

GoTo Connect is a solid choice for companies that are already comfortable with GoTo’s product suite and need simple and straightforward virtual phone features.

3. Ooma Office – Best for SMBs, hybrid work

Ooma Office is a business phone system focused on small businesses and teams that want to meet with each other, their partners, or customers with ease. Ooma offers a flexible, scalable voice and collaboration solution.

Ooma’s top features

Ooma Office gives all customers access to more than 50 standard features. Here are some highlight functionalities:

• Virtual receptionist for directing incoming calls and sharing essential information about the business.
• Extension dialing that makes it easy for a business to branch out when it grows.
• A mobile app that enables working from anywhere, handling calls and voicemails, sending documents, and call recording.

Pricing

Ooma Office offers three feature-rich pricing tiers, all of which include real-time customer support. Here’s what they are and what they include beyond the 50+ features:

• Essentials, $19.95/user/month: this plan includes 50+ standard features, unlimited calling in the U.S., Canada, Mexico, and Puerto Rico, a virtual receptionist, and a mobile app.
• Pro, $24.95/user/month: get everything from Essentials, plus a desktop app, text messaging (up to 250 per month), video conferencing (up to 25 participants), and call recording.
• Pro Plus, $29.95/user/month: get everything from Pro, plus CRM integration, text messaging (up to 1,000 per month), video conferencing (up to 100 participants), team chat, hot desking, and call queuing.

Ooma’s website offers a short quiz to help visitors determine the best plan for them. They also provide risk-free signup with a 30-day money-back guarantee in lieu of a free trial.

Who’s it best for?

Ooma Office is tailored to small businesses looking for Vonage alternatives that implement a hybrid work approach, look for simple call center capabilities, and want to integrate their business communication with their CRM.

RELATED: Nextiva vs. Ooma: Which VoIP Provider Is Better?

4. 3CX – Best for tech-savvy teams

3CX is a popular option among MSPs and IT pros. Why? Because it offers plenty of customization and a lower cost than a fully supported phone system. It’s a software-based PBX that can be hosted in the public cloud using Amazon EC2, Google Cloud, or DigitalOcean.

3CX provides a range of unified communication features (voice, video, and chat) across its mobile, desktop, and web clients. If you like adjusting and configuring your phone system, you’ll be quite satisfied replacing Vonage with 3CX.

As a heads-up, you will need to provide SIP trunks for 3CX to make and receive calls across the PSTN. This additional setup can be tricky, especially if you’re newer to it. Also, in early 2023, 3CX had a widely publicized security incident that would make any Fortune 500 CTO think twice.

3CX’s top features

Some of its highly praised features include:

• Highly flexible platform that supports many different devices and endpoints out of the box.
• Public cloud compatible for hosting the phone system in the cloud environment of one’s choice.
• User-friendly for end-users and IT admins, although it may appear to offer too many options.

Pricing

3CX pricing is structured around the number of simultaneous calls (SC) a business needs, rather than the number of users or extensions:

• Free Edition (Small Business Phone System): Free for up to 10 users with basic PBX features including video, live chat, and call recording. This plan is suitable for small businesses or trial purposes and has no contract.
• Professional (PRO) Edition: Pricing starts at $350 per year for 8 simultaneous calls and scales upward with more calls. Features include web conferencing (up to 100 participants), call recording, reporting, mobile apps, and CRM integrations. Additional costs may apply for hosting services and premium support.
• Enterprise (ENT) Edition: Pricing starts around $425 per year for 8 simultaneous calls and increases with call capacity. Includes all PRO features plus enhanced contact center capabilities, advanced security, and web conferencing for up to 300 participants. Hosting and premium support are available as add-ons.

Aside from hosting and user licenses, simultaneous phone calls are a factor in the pricing. If your team members communicate with each other or customers frequently, you’ll need to pay more. So your PRO license could potentially be as high as $34,995, and your ENT license as high as $43,750.

Who’s it best for?

When thinking about good Vonage alternatives, 3CX could be a good option if you are confident in setting up and hardening a cloud environment, acquiring a SIP trunking service, and adjusting communication features.

5. Dialpad – Best for companies who want an AI focus

Dialpad is a Vonage alternative that provides an intelligent business phone system to companies of all sizes.

For small businesses, it focuses on getting started with a phone system quickly — without extra hardware or dozens of apps. For enterprises, Dialpad is about bringing remote teams together. It makes hybrid work seamless through calls, messages, meetings, and a contact center built into a single workspace.

Dialpad leans into the capabilities of AI, such as transcribing calls in real-time, as well as meeting and voicemail transcription.

Dialpad’s top features

Here are some notable features of Dialpad:

• Unlimited meetings with high-definition video and audio.
• Unlimited calling within the customer’s country, the US, and Canada.
• Real-time analytics and reporting on call volume, usage, and adoption.

Pricing

Dialpad offers three pricing tiers:

• Standard, $27/user/month: get unlimited calling, messaging, AI-powered meetings, real-time transcripts and instant call summaries
• Pro, $35/user/month: get everything in Standard, plus 24/7 customer support, advanced integrations, and multi-office management
• Enterprise, contact sales for price: get everything in Pro, plus 99.9% uptime, unlimited office locations and scalability, and integration with SSO providers

You can lower your per-user monthly pricing by opting for annual pricing. Dialpad also offers add-ons like additional toll-free or international numbers (from $15/number/month) and additional local numbers (from $5/number/month).

You can try Dialpad for free with a 14-day free trial.

Who’s it best for?

Dialpad might suit companies of various sizes that want to leverage AI in their business communications. But at the end of the day, do you really need AI transcription?

6. Phone.com – Best for SMBs, remote teams

Phone.com is another Vonage competitor that offers a cloud-based business phone system.

It’s a solution for small businesses that want to be able to communicate wherever they are. Phone.com lets customers use their business phone number on any device, along with call management and collaboration features for efficient collaboration.

This VoIP provider offers voice, text, video, faxing, and conferencing capabilities.

Phone.com’s top features

Phone.com offers key business communication features, including:

• Call queues to route incoming calls to a specific group of numbers.
• Voice tagging lets callers pick from a menu option, and the person answering the call can customize their opening based on the chosen option.
• Account that works on any device, including making calls, sending messages, or launching a video meeting.

Pricing

Phone.com offers three pricing plans, which include:

• Basic, $18/user/month: unlimited minutes, one phone number per account, mobile and web apps, 50 standard voice features including IVR, video conferencing
• Plus, $27/user/month: everything in Basic plus AI-Connect Answering, one phone number per user, IP desk phone compatible, voicemail transcription, enterprise business texting
• Pro, $40/user/month: everything in Plus along with call Recording, call Analytics, CRM Integration, 10-year data retention.

You can lower your per-user monthly pricing by opting for annual pricing, as well as asking for volume pricing.

All plans include a 30-day money-back guarantee.

Who’s it best for?

Phone.com suits small businesses looking for a simple solution that will help them work and collaborate remotely. This includes industries like healthcare, retail, legal, education, and finance.

7. Zoom – It’s user-friendly for Zoom users

You already know of Zoom as an online meeting solution, but Zoom also offers a business phone service.

Zoom Phone is a flexible business VoIP service with a single interface for video, voice, messaging, and meetings. It offers apps on Windows, macOS, iOS, and Android.

Zoom’s top features

Zoom Phone offers more than 40 features that make it a solid cloud phone service. The standout features include:

• Auto attendant and interactive voice response (IVR) that reduces admin workload by engaging callers and routing calls.
• On-demand call recording for easy call review in the future.
• AI Companion for call transcription, summary generation, and action item identification.

Pricing

 Zoom Phone‘s seamless integration with its video counterpart is a strong selling point, but its pricing can be a bit of a maze. Three pricing tiers indicate different usage capacities:

• US & Canada Metered, $10/user/month: you get pay-as-you-go calling, auto attendant, call routing, call waiting, voicemail
• US & Canada Unlimited, $15/user/month: everything in Metered, plus unlimited domestic calling within US & Canada
• Global Select, $20/user/month: everything in Unlimited, plus unlimited international calling in 40+ countries

There are also add-ons, such as toll-free numbers ($5/month), enhanced analytics and insights ($25/month), and additional phone numbers (from $5/month), you can select on top of each plan.

Who’s it best for?

Zoom Phone is a good choice for businesses looking for a user-friendly phone system. It certainly helps if you’re already familiar with Zoom’s platform.

The cost of additional numbers and reporting features can add up fast, meaning Zoom Phone is a better option for stable companies looking for a straightforward solution.

8. Grasshopper – Best for solopreneurs, small businesses

Grasshopper is a simple virtual phone service, making it a worthy Vonage alternative for small businesses in the US and Canada. It works by adding a business number and essential call management features to an existing phone.

Grasshopper makes it easy to port over your existing number or select a vanity, toll-free, or local number. Getting started is as easy as creating an account and downloading the mobile app.

Grasshopper’s top features

Grasshopper offers basic features for most plans, such as:

• Instant response that texts new callers when you can’t answer.
• Incoming call control that lets you screen callers, block calls, and set a custom schedule based on your working hours.
• 24/7 customer support

Pricing

Grasshopper offers three pricing plans, which allow access to all of Grasshopper’s features. What differentiates them is the number of users, phone numbers, and extensions:

• True Solo, $18/month: the right choice for a single user who needs one phone number and extension
• Solo Plus, $32/month: gives you unlimited users, one phone number, and up to three extensions
• Small Business, $70/month: get unlimited users, five phone numbers, and unlimited extensions

You can lower the cost of your subscription by opting for annual pricing.

Grasshopper offers a free seven-day trial on all plans.

Who’s it best for?

Grasshopper is a solid option for small businesses, especially solopreneurs like photographers or consultants. Since it’s not HIPAA compliant, it may not be a good choice for healthcare organizations that handle sensitive data.

9. CallHippo – Best for sales, call centers

CallHippo is a flexible virtual phone system for small businesses. This Vonage challenger focuses on increasing agent productivity, automating workflows, tracking team performance, and lowering the cost of business communication.

CallHippo promises a rapid setup time — less than three minutes from buying a number to making your first call.

CallHippo’s top features

CallHippo offers a rich set of more than 30 features. Their top telephony and productivity features include:

• Power dialing that automates the dialing process and saves valuable time.
• Global connect, which maximizes call pickup and conversion rates for international customers based on their time zones.
• Gamification elements like leaderboards, rewards, and challenges to foster healthy competition.

Pricing

CallHippo has two general plans, each with several pricing tiers:

Essential (AI-enhanced customer support solutions):

• Starter: $18/user/month – unlimited minutes, 100 SMS text messages, basic report analytics
• Pro: $30/user/month – everything in Starter plus 500 SMS text messages, call recordings, AI reports / Analytics
• Ultimate: $42/user/month – everything in Professional plus 1,000 SMS text messages, dedicated Account Manager, custom integrations
• Enterprise: Contact sales – everything in Ultimate plus unlimited calling to 48 countries, power dialer, speech analytics, priority support, custom reports, and more. Minimum 20 users.

Pro Suite (AI-optimized for bulk calling in sales, support, and call center teams):

• Bronze: $32/user/month
• Silver: $40/user/month
• Platinum: $48/user/month
• Enterprise: Contact sales

You can enrich your plan with add-ons like WhatsApp Business and SMS services.

CallHippo offers a free 10-day trial with all plans, and you can lower the cost of your subscription by opting for annual pricing.

Who’s it best for?

CallHippo works well for lighter-duty sales, call center, and support teams. That applies to small businesses and startups, as well as growing teams.

10. 8×8 – Best for global businesses

8×8 is a cloud phone service for businesses that want voice, video, chat, and call center software in one package. That’s not only to keep customers happy but also to keep employees connected and engaged.

It works as a contact center and a unified communications platform, as well as a scalable platform thanks to APIs and integrations.

8×8’s top features

8×8’s features are quite powerful, and they depend on the plan you choose. A few to keep in mind in your research include:

• Call handling, including caller ID, call forwarding, transfer, park, and ring groups.
• Barge, monitor, and whisper for supervisors to assist their agents in real time.
• Integrations with essential CRM, productivity, support, and service apps.

Pricing

8×8 offers four plans:

• 8×8 Contact Center: omnichannel routing (voice, chat, email, SMS, social media), agent workspace, advanced analytics and reporting, AI-enabled self-service, Workforce Engagement Management, and secure payment processing.​
• 8×8 Engage: advanced queue management, conversational intelligence, integrated calling, meeting, and messaging capabilities, global coverage with robust integrations.​
• 8×8 no-code CPaaS: high-volume SMS and messaging capabilities, voice services including number masking and voice messaging, video services through Jitsi as a Servic, and authentication and fraud prevention tools.​
• 8×8 Work: integrated calling, meeting, and messaging capabilities, high-volume messaging for promos, analytics with real-time data, global coverage, AI insights and summaries.

To find out the cost of any of these plans, you must contact their sales department.

Who’s it best for?

8×8 is best for businesses that operate on a global scale — those that need a customizable solution to communicate with their customers and within the business.

Our Evaluation Criteria for Vonage Alternatives

When we evaluated these alternative contact center solutions, here’s the criteria we based it on:

• Ease of Use & Setup: We looked for platforms that are quick to deploy, intuitive to use, and require minimal training for teams to get started.
• Call Quality & Reliability: Clear audio and consistent uptime were non-negotiables—especially for customer-facing teams.
• Key Features & Integrations: We prioritized tools with strong routing options, call recording, and seamless integrations with CRMs and helpdesks like Salesforce, HubSpot, and Zendesk.
• Analytics & Reporting: We evaluated how well each platform tracks performance, offers real-time insights, and helps teams make data-driven decisions.
• Scalability & Global Reach: Whether supporting a local team or a global operation, we looked at how easily each platform grows with your business—including international number availability and multi-location support.
• Pricing & Value: Finally, we considered overall value—what features you get at each pricing tier, whether international calling is included, and whether advanced tools are paywalled behind enterprise plans.

Nextiva: The Best Vonage Alternative for Growing Teams

Let’s be honest — if you’re considering a switch from Vonage, you’re already looking for something better. And with so many strong contenders on the market, the right solution might already be right in front of you.

Nextiva stands out with the ideal combination of advanced features, unlimited nationwide calling, intuitive apps, top-rated customer support, and seamless integrations. It’s built for speed and simplicity — no IT wizardry required.

With plans starting at just $20 per user/month, Nextiva delivers real value without compromising on performance.

If you’re a small or mid-sized business ready to scale, streamline communication, and elevate your customer experience, Nextiva is the upgrade you’ve been waiting for.

Give your team the tools to stay connected, productive, and unstoppable.