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Nextiva / Blog / VoIP

Voice over Internet Protocol (VoIP) VoIP September 24, 2024

Top 10 Vonage Alternatives & Competitors for Businesses to Try

Vonage alternatives and competitors in 2023
Looking for a better Vonage alternative? See which providers are suitable for businesses like yours. Compare features, pricing, and pros/cons.
Chris Reaburn
Author

Chris Reaburn

Vonage alternatives and competitors in 2023

If you’re seeking a Vonage alternative, you’re on the right track to a more flexible and affordable business phone system. While Vonage offers a decent solution, its pricing and scalability can be a hurdle for small and mid-sized businesses.

In this guide, we’ll explore the top 10 cloud phone system options beyond Vonage and help you find a match for your business needs.

What Is Vonage?

Vonage is a cloud communications provider. It offers voice, video, and messaging services.

Vonage offers its unified communications solution, also known as Vonage Business Communications, to small and mid-market companies with these three pricing plans:

To get these prices, Vonage requires new customers to sign a minimum 12-month contract, subject to early termination fees if canceled within a year.

Adding more lines reduces the cost per line. If you need more than 100 lines, you’ll need to contact Vonage’s sales team for pricing.

Vonage also offers packages for contact centers, conversational commerce, and communications APIs, but they haven’t made their pricing public.

Why Businesses Look for Vonage Alternatives

At a glance, here are some reasons why businesses might consider an alternative to Vonage:

1. They want transparent pricing

Successful businesses stay on their toes and adapt to the changes and demands of the industry.

To do that, they need to know which tools and features fit into their workflows and budgets — and for that, they need to know what a solution will cost them without jumping through a dozen hoops.

Vonage’s pricing structure for businesses with more than 100 lines is unclear, making it challenging to budget and compare plans effectively.

2. They need a solution that’s friendly for small and medium businesses

Vonage’s shift towards becoming a CPaaS provider makes it less user-friendly for smaller businesses seeking an intuitive and adaptable phone system.

If you need a phone system that’s both flexible and easy to use, you’ll need a complete VoIP phone system you can set up quickly — and one that grows and scales just like you do.

3. They need a seamless, glitch-free calling experience

Despite positive customer reviews, reports of call quality issues and occasional service interruptions raise concerns about Vonage’s reliability.

For many companies, the quality of customer calls directly correlates with customer happiness and revenue. If that’s you, finding an alternative might be worth the effort.

Voange review GetVoIP
Via GetVoIP

The last thing you want is to have a customer service or sales call drop, making people think you hung up on them. A quick look at Vonage’s status page suggests there are at least some concerns to be aware of. 

What To Look for in a Vonage Alternative

Here’s what to pay attention to and the questions to ask as you research Vonage alternatives:

With that, you’re ready to dive into the top 10 alternatives to Vonage.

Top 10 Vonage Business Alternatives

Here’s a quick comparative rundown of the Vonage competitors we’ll discuss:

ProviderPricing
(Starts at)
Ease of UseCall QualityScalabilityAI FeaturesIntegrationsBest For
Nextiva$20HighHighHighHighMediumSMBs, Offices, Mobile Teams
GoTo Connect$26MediumMediumMediumLowMediumSMBs
Ooma Office$19.95HighMediumMediumLowMediumSMBs, Hybrid Work
3CX$195
(Billed annually)
LowMediumHighLowHighTech-savvy Teams
Dialpad$27MediumHighHighHighMediumAll Sizes, AI Focus
Phone.com$14.99HighMediumMediumLowMediumSMBs, Remote Teams
Zoom Phone$10HighHighMediumLowMediumUser-Friendly, Zoom Users
Grasshopper$14HighMediumLowLowLowSolopreneurs, Small Businesses
CallHippo$25MediumMediumMediumLowMediumSales, Call Centers
8×8Contact salesLowHighHighHighHighGlobal Businesses

Nextiva stands out as the best Vonage alternative, offering a perfect blend of advanced features, unlimited nationwide calling, and user-friendly apps at an attractive price point. It’s an ideal choice for small and medium-sized businesses seeking a seamless transition to a more efficient and cost-effective business phone system.

1. Nextiva

Nextiva Business Phone Service

Nextiva is a complete cloud phone solution for modern companies. Its plans and features meet the needs of small businesses, growing companies, and large enterprises alike.

Nextiva combines customer support and team collaboration into a single tool. That includes voice, text messaging, video, integration, and powerful call management capabilities. Instead of jumping between a dozen apps, you can make the most impact with just one — Nextiva’s business phone app.

What are Nextiva’s top features?

Nextiva fosters customer happiness and team collaboration with VoIP features including:

Nextiva’s pricing

Nextiva offers a unified customer experience management (UCXM) platform that brings all customer interactions together. Here is a summary of the pricing for monthly plans:

Additional volume discounts might also be available — request your no-obligation quote to see for yourself. 

What makes it stand out from Vonage?

Nextiva provides out-of-the-box solutions to small and mid-size companies, offices, and mobile workplaces. It prides itself on 99.999% uptime and a customer service team that’s both empathetic and hyper-efficient.

Plus, there are the 8,400 Nextiva reviews that average 4.46 out of 5. Customers rate Nextiva highly due to ease of setup, admin features, return on investment, and the power of having everything they need in a single product.

2. GoTo Connect

GoTo Connect business phone service

GoTo Connect is a cloud phone system for small and mid-sized businesses. It includes phone, meeting, and messaging software in a single solution.

It’s part of GoTo’s product suite for businesses that want to connect with their customers alongside webinars, training, customer engagement, and contact center solutions.

GoTo Connect’s top features

Here are some of GoTo Connect’s key features:

Pricing

GoTo Connect offers three pricing tiers.

Who’s it best for?

GoTo Connect is a solid choice for companies that are already comfortable with GoTo’s product suite and need simple and straightforward virtual phone features.

3. Ooma Office

Ooma business phone service

Ooma Office is a business phone system focused on small businesses and teams that want to meet with each other, their partners, or customers with ease. Ooma offers a flexible, scalable voice and collaboration solution.

Ooma’s top features

Ooma Office gives all customers access to more than 50 standard features. Here are some highlight functionalities:

Pricing

Ooma Office offers three feature-rich pricing tiers, all of which include real-time customer support. Here’s what they are and what they include beyond the 50+ features:

Ooma’s website offers a short quiz to help visitors determine the best plan for them.

Ooma provides risk-free signup with a 30-day money-back guarantee in lieu of a free trial.

Who’s it best for?

Ooma Office is tailored to small businesses that implement a hybrid work approach, look for simple call center capabilities, and want to integrate their business communication with their CRM.

4. 3CX

3CX business phone service

3CX is a popular option among MSPs and IT pros. Why? Because it offers plenty of customization and a lower cost than a fully supported phone system. It’s a software-based PBX that can be hosted in the public cloud using Amazon EC2, Google Cloud, or DigitalOcean. 

3CX provides a range of unified communication features (voice, video, and chat) across its mobile, desktop, and web clients. If you like adjusting and configuring your phone system, you’ll be quite satisfied replacing Vonage with 3CX. 

As a heads-up, you will need to provide SIP trunks for 3CX to make and receive calls across the PSTN. This additional setup can be tricky, especially if you’re newer to it. Also, in early 2023, 3CX had a widely publicized security incident that would make any Fortune 500 CTO think twice. 

3CX’s top features

Some of its highly praised features include:

Pricing

3CX offers a few different pricing tiers:

Aside from hosting and user licenses, simultaneous phone calls are a factor in the pricing. If your team members communicate with each other or customers frequently, you’ll need to pay more. 

Who’s it best for?

When thinking about a Vonage alternative, 3CX could be a good option if you are confident in setting up and hardening a cloud environment, acquiring a SIP trunking service, and adjusting communication features. 

5. Dialpad

Dialpad business phone service

Dialpad is a Vonage alternative that provides an intelligent business phone system to companies of all sizes.

For small businesses, it focuses on getting started with a phone system quickly — without extra hardware or dozens of apps. For enterprises, Dialpad is about bringing remote teams together. It makes hybrid work seamless through calls, messages, meetings, and a contact center built into a single workspace.

Dialpad leans into the capabilities of AI, such as transcribing calls in real-time, as well as meeting and voicemail transcription.

Dialpad’s top features

Here are some notable features of Dialpad:

Pricing

Dialpad offers three pricing tiers:

You can lower your per-user monthly pricing by opting for annual pricing.

Dialpad also offers add-ons like additional toll-free or international numbers (from $15/number/month) and additional local numbers (from $5/number/month).

You can try Dialpad for free with a 14-day free trial.

Who’s it best for?

Dialpad might suit companies of various sizes that want to leverage AI in their business communications. But at the end of the day, do you really need AI transcription? 

6. Phone.com

Phone.com business phone service

Phone.com is another Vonage competitor that offers a cloud-based business phone system.

It’s a solution for small businesses that want to be able to communicate wherever they are. Phone.com lets customers use their business phone number on any device, along with call management and collaboration features for efficient collaboration.

This VoIP provider offers voice, text, video, faxing, and conferencing capabilities.

Phone.com’s top features

Phone.com offers key business communication features, including:

Pricing

Phone.com offers three pricing plans, which include:

You can lower your per-user monthly pricing by opting for annual pricing, as well as asking for volume pricing.

All plans include a 30-day money-back guarantee.

Who’s it best for?

Phone.com suits small businesses looking for a simple solution that will help them work and collaborate remotely. This includes industries like healthcare, retail, legal, education, and finance.

7. Zoom

zoom business phone service

You already know of Zoom as an online meeting solution, but Zoom also offers a business phone service.

Zoom Phone is a flexible business VoIP service with a single interface for video, voice, messaging, and meetings. It offers apps on Windows, macOS, iOS, and Android.

Zoom’s top features

Zoom Phone offers more than 40 features that make it a solid cloud phone service. The standout features include:

Pricing

With Zoom Phone, you get most features for call management, admin, and integrations. Three pricing tiers indicate different usage capacities:

There are also add-ons, such as toll-free numbers ($5/month), enhanced analytics and insights ($25/month), and additional phone numbers (from $5/month), you can select on top of each plan.

Who’s it best for?

Zoom Phone is a good choice for businesses looking for a user-friendly phone system. It certainly helps if you’re already familiar with Zoom’s platform.

The cost of additional numbers and reporting features can add up fast, meaning Zoom Phone is a better option for stable companies looking for a straightforward solution.

8. Grasshopper

Grasshopper business phone service

Grasshopper is a simple virtual phone service, making it a worthy Vonage alternative for small businesses in the US and Canada. It works by adding a business number and essential call management features to an existing phone.

Grasshopper makes it easy to port over your existing number or select a vanity, toll-free, or local number. Getting started is as easy as creating an account and downloading the mobile app.

Grasshopper’s top features

Grasshopper keeps its features straightforward. Some of the most popular features include:

Pricing

Grasshopper offers three pricing plans, which allow access to all of Grasshopper’s features. What differentiates them is the number of users, phone numbers, and extensions:

You can lower the cost of your subscription by opting for annual pricing.

Grasshopper offers a free seven-day trial on all plans. 

Who’s it best for?

Grasshopper is a solid option for small businesses, especially solopreneurs like photographers or consultants. Since it’s not HIPAA compliant, it may not be a good choice for healthcare organizations that handle sensitive data.

9. CallHippo

Screenshot of CallHippo software, a known Vonage alternative.

CallHippo is a flexible virtual phone system for small businesses. This Vonage challenger focuses on increasing agent productivity, automating workflows, tracking team performance, and lowering the cost of business communication.

CallHippo promises a rapid setup time — less than three minutes from buying a number to making your first call.

CallHippo’s top features

CallHippo offers a rich set of more than 30 features. Their top telephony and productivity features include:

Pricing

You can choose CallHippo’s office phone system or its call center solution. Both come with their own pricing structure. Unlike many VoIP providers, they charge extra for phone numbers, call forwarding, SMS service, and incoming call charges.

The office phone system’s plans include the following plans:

You can enrich your plan with add-ons like WhatsApp Business and SMS services.

You can lower the cost of your subscription by opting for annual pricing.

CallHippo offers a free 10-day trial with all plans.

Who’s it best for?

CallHippo works well for lighter-duty sales, call center, and support teams. That applies to small businesses and startups, as well as growing teams.

10. 8×8

8x8 business phone service

8×8 is a cloud phone service for businesses that want voice, video, chat, and call center software in one package. That’s not only to keep customers happy but also to keep employees connected and engaged.

It works as a contact center and a unified communications platform, as well as a scalable platform thanks to APIs and integrations.

8×8’s top features

8×8’s features are quite powerful, and they depend on the plan you choose. A few to keep in mind in your research include:

Pricing

8×8 offers five plans. The first two are unified communications plans, while the other three are contact center plans.

These plans include:

To find out the cost of these plans, you must speak with an 8×8 salesperson. 

Who’s it best for?

8×8 is best for businesses that operate on a global scale — those that need a customizable solution to communicate with their customers and within the business.

Finding the Right Vonage Alternative Is Worth It

Let’s be real: each of these Vonage alternatives is a potential upgrade to your current phone system.

You have so many options to choose from — maybe the best one right in front of you? 

Nextiva gives you the perfect mix of advanced features, unlimited nationwide calling, friendly customer service, easy-to-use apps, pre-configured VoIP desk phones, integration, and so much more. It also has attractive pricing, starting from $30 per user monthly for 100 users. 

… And it won’t take a tech wizard to set it up, either!

YouTube Video

If you’re a small or medium-sized business that wants to move quickly and work efficiently, Nextiva is the best Vonage alternative you can find.

You’ll make your team fully productive and improve your customer experience. Nextiva’s phone system will make you unstoppable.

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