On a scale of 1 to 10, how crucial is your business phone system to your company’s success? If your sales reps use it to close deals, customer support reps to forge stronger relationships, and coworkers for everyday collaboration, you’re pretty close to 10.

Plus, 60% of customers* prefer to contact businesses by phone. Choosing the right phone system can make or break your productivity, impact customer loyalty, and your chance to bring in new revenue.

So, it’s natural you’re evaluating 8x8 vs. Nextiva, or looking for 8x8 alternatives.

Nextiva and 8x8 are both cloud phone service providers that have powerful features not found with standard phone service. Auto attendants, call recording, caller ID, voicemail to email, and so much more. Both phone systems let you take calls and work from anywhere.

What’s the difference? 8x8 is a Voice over IP provider with products like cloud-based voice, contact center, and video conferencing for business. Nextiva, on the other hand, is a VoIP communications platform. A single system to bring your voice and video communications, team collaboration, and favorite integrations together.

That means, with Nextiva, you’ll have more control over your business communications — internal and external.

Nextiva VoIP phone system across devices


8x8 vs. Nextiva for your business phone system

Nextiva and 8x8 provide reliable VoIP phone service to businesses of all sizes. Both offer popular cloud phone features like HD voice calling, video conferencing, free number porting, and unlimited calling.

In some cases, you’ll also notice that 8x8 places a stronger focus on their contact center features and international calling capabilities.

For the past 12 years, Nextiva has been working relentlessly to make cloud communications accessible to growing businesses and not just enterprises. Our business VoIP phones are so easy to use, you’ll be up and running within minutes. You don’t need to be a tech wizard or have an IT department to get started.

Nextiva’s seamless, easy-to-use unified communications packages are designed for non-technical small business owners.

Our goal is to build an entire operating system that will stand as the foundation for all business communications. Not just another business phone app with multiple calling features.

Here’s a breakdown of what each platform offers to users inside comparable plans.

8x8 vs. Nextiva at a glance


User portal

Each user can adjust their own personal settings from a secure web portal or their Android/iPhone mobile app.

Users need to download the softphone application on a computer or mobile device to control their personal settings.

Source: 8x8 website, Caller features

Self-help options

In-product tips and embedded videos to help you make the most of Nextiva’s unified communications software.

8x8 University offers curated, paid courses on how to use their communications platform.

Source: 8x8 website, 8x8 University

U.S. presence

Eight data centers in the U.S.

Three data centers in the U.S.

Source: Excelien

Live customer support

Live support is included with every Nextiva plan.

8x8 Express is not eligible for live assisted support.

Source: 8x8 website, Support page

Downdetector outages

Over three years without any reported outages.

Three outages between Aug 2020-Dec 2020.

BBB rating & accreditation



Last updated in April, 2021

Automate anything

When it comes to 8x8 alternatives, Nextiva is #1.

Need more convincing? Sure, we could keep talking about 8x8 vs. Nextiva on a feature-by-feature basis, but nothing beats seeing it in action.

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Powerful features for a better call experience.

Timely notifications. Better phone calls.

Let your cell phone double as a personal and business phone line. Get the Nextiva mobile app on Windows, macOS, iOS, and Android platforms.

Simply open it, sign in (save your password), and enjoy crystal-clear phone calls. That’s it. You are in complete control of how you connect your business phone number and set up caller ID, call waiting, and even hold music.

Give your existing PBX superpowers.

Not ready to spend on a new VoIP phone system? Phone service providers like Nextiva connect your existing PBX system to the internet with SIP trunking. We’ll walk you through checking your system’s compatibility, porting your existing phone number, and adjusting your account settings.

No new equipment or service disruptions. Get all the upsides of traditional office phone service in the cloud.

Call management for your virtual office.

With a cloud phone solution, your small business or enterprise has the freedom to stay nimble. Get one-click conference calling, a sleek smartphone app, call transferring, and other advanced features. Need to take a vacation? Direct calls to your team or voicemail and screen them via your email.

Outside of this, Nextiva also offers local and toll-free numbers. Office phone extensions are another way your remote teams can stay accessible.

Twice the call quality, not twice the cost.

Cloud phone systems use wideband audio codecs to improve the sound quality in every call. Compared to landlines, you’ll sound much better and hear every word with higher fidelity.

Traditional office phone service is also more expensive because of installation (wiring) charges, PBX equipment, and labor costs to configure. Meanwhile, Nextiva absorbs these costs into a straightforward monthly rate per user, starting at $18.95.

Why should you try Nextiva’s business VoIP?

Nextiva gives you the best virtual phone system and a great customer experience.
We might be biased, but it’s true.

We’ve made security and reliability our top priorities:

  • No downtime for your business
  • Monitoring and security 24/7
  • Real-time network status updates for you
  • Swift customer support when you need it

Genuine Nextiva reviews say we make our customers’ lives easier, help them increase productivity, and make tough transitions easy.

We like to ‘blame’ our Amazing Service for that. We make sure our technology just works, and we aim to make our service so easy to use, you never even have to call us. But if you do, we’ll take care of you. We’ll also train your employees and managers so you can quickly start seeing results.

We were recognized as the best business phone service of 2023‑24 by U.S. News & World Report. Why? Because we provide an “out-of-the-box” solution for small and midsize companies, as well as offices and mobile workplaces. Nextiva is the highest-performing business phone service provider in the nation, beating eight other VoIP providers.

And last, but not least: the industry recognizes Nextiva as a leader. We were named one of the top 500 fastest growing companies by Deloitte for the fifth time thanks to our innovation and customer experience.

If you’re looking for a leading alternative to 8x8 and a business phone service you never have to worry about, look no further.

100,000+ customers can vouch for us.
No, really.

As one of America’s most trusted small business VoIP providers, Nextiva has been delivering Amazing Service® since 2008. We take pride in our high-quality, ultra-reliable business phone service.

Lots of people talk about us on review websites like G2, GetVoIP, and Capterra. And, here’s how we stack up against competition.


Nextiva logo

Nextiva is recommended by 92% customers. Rated by 3000+ customers.

Make the move to a communication platform you can count on.

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Switching to Nextiva is easy. Here are some FAQs:

Nextiva is a Business VoIP service provider with superpowers. Nextiva enables businesses to work from anywhere with HD audio and video conferencing, online faxing, and team collaboration in one platform.

Thousands of business owners trust Nextiva. In 2020, Nextiva was ranked the best overall business phone service by U.S. News & World Report.

Here are some other resources you might find helpful:

Nextiva offers a complete communications solution that enables people to work from home with its web conferencing and VoIP phone service.

Some cool ways Nextiva helps people work from anywhere:

  • Cloud Phone System - Manage your company’s phone system over the internet while keeping your staff connected.
  • Instant Messaging and Chat - Instantly chat with other team members for quicker response times, just like if you were chatting in the office.
  • Video Conferencing - There is no need to travel when you can connect face-to-face, using one-to-one HD video calls with other NextivaONE App users.

  • Advanced Features - Call analytics, call logs, customizable hold music, auto attendant, call recording, call forwarding, IVR, and more.

Nextiva starts at $18.95 per month per user, depending on the number of users and contract length. To complement your cloud PBX, you also get access to an entire suite of business applications to maximize your productivity.

Compared to traditional PBX systems (typically located on-premises), a hosted PBX system in the cloud on average costs 60% less. See all plans and pricing.

To purchase Nextiva, contact our sales team at (800) 647-3426, chat with us, or request a demo.

We’ll discuss your business needs to suggest the best solution for you.

Before you make this switch, consider going through these steps:

  • Plan the switch to your new VoIP provider
  • Test if your internet connection is good enough for VoIP
  • Prepare your network infrastructure
  • Take advantage of advanced business phone features
  • Choose your VoIP hardware
  • Train your staff
  • Install a VoIP phone system
  • Save up to 90% on international calls

Read more: The Switch to VoIP Looking Hard? Not With These 9 Steps

Yes! Nextiva already integrates with 20+ other apps including Salesforce, Microsoft Dynamics, and Oracle Sales Cloud. We’re always adding more VoIP integrations and welcome any requests you may have.

Since you made it this far, we’re guessing you have a fair idea of your cloud phone features and requirements. Look for a VoIP service provider that matches these, fits your budget, and can grow with you. Whether this is Nextiva or 8x8, take into consideration customer reviews, availability of live help, and product documentation.

Our sales reps and customer success managers always nudge customers to think of these qualities as they choose a VoIP provider:

  • Proven reliability with minimal downtime
  • Compatibility with the existing network
  • Live support available 24/7
  • Multiple, redundant data centers
  • No-pressure sales experience
  • Optional professional services
  • Examples of customers in a similar industry

Long story short — crystal clear communications and accelerated growth can go hand in hand. Let Nextiva show you how.