The Cloud VoIP provider over 100,000 small businesses trust.

Hosted VoIP service manages your company’s calls with a trusted phone service provider like Nextiva.

Since your phone system is in the cloud, you can instantly add users, set up advanced features, change your phone service, and manage how you want to handle incoming calls anytime.

With Nextiva, small businesses and enterprises can streamline business communications into one platform.

Yes, you can keep your existing phone numbers with Nextiva’s cloud-based phone system. The process of transferring numbers is known as porting. You can port landline, toll-free, cell phone, VoIP, and virtual phone numbers.

Nextiva includes complimentary porting with every account. We’ll guide you through every step to ensure you transfer your number successfully.

Watch this short video to learn how to use your existing phone numbers with Nextiva:

To get a new business phone number, you can choose them during account setup. Nextiva accounts also get a toll-free number at no charge.

The number of phone lines your business needs depends on your employee count and the number of calls you expect. For small teams, a line per employee is usually sufficient, but if your sales or customer support team handles high call volume, you might need additional lines to avoid busy signals and missed calls. Nextiva’s cloud VoIP phone system makes it easy to add or remove lines as your business grows, giving you flexibility without the hassle of traditional hardware.

Nextiva also supports unlimited users on many plans so that you can scale your phone system with confidence. Whether you need lines for remote employees, meeting rooms, or different departments, Nextiva’s flexible dial plans and call routing features ensure calls are efficiently managed and directed to the right team members. This helps maintain an exceptional customer experience by minimizing wait times and improving call handling.

Finally, if you already have a business phone number, Nextiva lets you port it seamlessly without service interruption. This means you can upgrade to the top-rated cloud VoIP provider while keeping your familiar numbers, making the transition smooth for both your team and customers. Nextiva’s reliable platform and 24/7 support make managing your phone lines straightforward and stress-free.

A cloud-based PBX (Private Branch Exchange) is a phone system hosted in the cloud rather than on-premises hardware. Instead of relying on traditional physical phone lines and local servers, a cloud-based PBX uses Internet Protocol (VoIP technology) to manage and route calls over the Internet.

Businesses benefit from cloud-based phone services because of enhanced scalability, lower costs, and advanced features such as call routing, auto attendants, voicemail transcription, call recording, and integration with other business applications.

Your cloud-based phone service will offer you a choice of available phone numbers, usually at no additional charge. If you already have a preferred phone number, such as Google Voice, your cell phone, or another business phone service, you have the right to transfer it to the provider of your choice, like Nextiva.

Watch this short video to see how to get a business phone number:

If you need time to think about it,  review which phone numbers are available while speaking with one of our cloud communication experts.

Reach us via online chat or by dialing 1-800-799-0600. Rest assured that you can always change your number later.

Cloud-based VoIP systems are highly reliable, often boasting 99.999% uptime, ensuring your business phone service is virtually always available. Providers like Nextiva use geographically diverse data centers with automatic failover and continuous monitoring to ensure calls are connected without interruption. This infrastructure makes cloud VoIP phone systems more resilient than traditional on-premises phone hardware.

Reliability also depends on a stable, high-speed internet connection, typically requiring at least 1 Mbps per line for optimal call quality. Cloud VoIP providers such as Nextiva implement advanced security measures, including end-to-end encryption and two-factor authentication, to protect your communications and maintain service integrity. This combination of robust infrastructure and security ensures your business communications remain secure and dependable.

VoIP systems often include enterprise-level features by default, without the need for expensive add-ons. Furthermore, cloud VoIP systems support multiple devices and locations, allowing users to make and receive calls easily on computers, desk phones, and mobile devices. This flexibility enhances business continuity, especially for remote or hybrid teams, ensuring your phone system remains operational and accessible wherever your employees choose to work.

When comparing cloud VoIP providers, we suggest evaluating them based on the following key factors critical to businesses:

• Cost and Value: Seek transparent pricing structures, true value for your investment, and any potential extra fees to ensure you get the best deal.
• Features and Add-Ons: From essential basics to advanced options such as call routing, virtual receptionists, call analytics, and team collaboration tools, assess the full range of capabilities.
• Call Quality: Reliability and clarity are a must, whether you’re in a busy office environment or working remotely, conduct relevant ping and latency performance tests.
• User Experience: Prioritize systems with intuitive mobile and desktop apps, easy call handling, and a hassle-free setup that works for teams from small groups to 1000+ users.
• System Versatility: Support for both traditional hardware phones and modern softphones with proven low-impact to support and integrate preferred business tools.
• Communication Channels: Opt for unified communications platforms offering multiple ways to connect, including voice calls, video meetings, and instant messaging, and SMS to keep your workflow smooth.
• Ease of Use: Compare onboarding options and choose one that and requires minimal training to get your team up and running quickly.

Based on these points, Nextiva is widely recognized as the #1 cloud VoIP provider, trusted by over 100,000 small and large businesses. With its industry-leading 99.999% uptime, comprehensive feature set, and exceptional customer support, known as Amazing Service®, Nextiva consistently delivers a reliable, scalable business phone system that empowers teams to stay connected and provide an outstanding customer experience.

Nextiva stands out as the best Cloud VoIP provider in 2026 due to its exceptional combination of reliability, advanced features, and industry-leading customer support. Unlike many budget VoIP providers that rely on slow ticketing systems, Nextiva offers expert-level, friendly, and highly responsive customer service available 24/7, earning it a remarkable 4.8/5.0 rating on Trustpilot and the #1 spot on G2 among VoIP providers as of December 2025.

Nextiva’s platform is built on a robust cloud infrastructure with a guaranteed 99.999% uptime, ensuring your business phone system remains operational without interruptions. This reliability is supported by multiple data centers with automatic failover and continuous monitoring, providing unmatched service resilience.

Beyond reliability, Nextiva delivers a comprehensive suite of advanced features designed to streamline business communications. These include unlimited domestic calling and texting, flexible pricing plans tailored for businesses of all sizes, seamless porting of existing business phone numbers, intelligent call routing, voicemail transcription, call recording, video conferencing, team chat, and CRM integrations.

Nextiva’s commitment to innovation extends to AI-powered tools that provide call summaries and AI answering services, helping businesses gain actionable insights from every interaction. Their intuitive user interface and flexible dial plans make scaling simple, whether you have a small sales team or a large contact center.

In 2026, Nextiva is the best choice for companies seeking a secure, scalable, and feature-rich cloud phone system backed by exceptional customer support and industry-leading uptime. Choosing Nextiva means investing in a future-proof communication platform that grows with your business and ensures an outstanding customer experience every time.