GoTo Connect Pricing & Plans: Is It Worth It?

GoTo Connect is a cloud-based communication service offering voice, video, and messaging capabilities for businesses. Like other conferencing solutions, it is designed to manage all communications in a single platform.

With features such as customizable call routing, multi-level auto attendants, and integrations with popular business apps, GoTo Connect provides a straightforward option for businesses requiring basic communications and functionality.

In this article, we’ll examine GoTo Connect’s pricing, plans, and features to determine whether it’s the right fit for your business needs. 

GoTo Connect Pricing Plans

GoTo Connect offers three pricing plans to cater to different team sizes and feature preferences. However, you’ll have to contact their sales department for all pricing as they do not list it on their site.

Phone System

Suitable for startups, solopreneurs, or small teams with simple communication needs.

A business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Features include:

• Free calls to 50 countries and included toll-free minutes
• Unlimited auto attendants, dial plans, call routing and queues
• Video meetings up to 250 participants
• Teams chat, SMS and MMS
• AI GoPilot, SSO, multi-site admin and device management
• Mobile and desktop app
• 24/7 support with 99.999% reliability
• MS Teams integration

Connect CX

Suitable for growing businesses looking for scalability and advanced features.

An all-in-one customer experience platform that integrates comprehensive CX tools and digital channels with their smart business phone system.

This plan offers everything in the Phone System plan, plus these features:

• Whatsapp, Facebook, Instagram, SMS campaigns, web chat and surveys
• Shared inbox centralizing multi channel communications
• Enhanced reporting and analytics (Interaction details, AI call summaries, customizable dashboards)
• Attendant console to streamline call management
• Advanced integrations with ServiceNow, Zendesk and more

Contact Center

Suitable for mid-sized to large businesses that handle a high volume of inbound and outbound calls and need advanced features.

An all-in-one, AI-powered contact center solution that manages every customer interaction across a wide range of channels, with powerful reporting and key integrations.

This plan offers everything in the Connect CX plan, plus these features:

• AI chat analysis, supervisor analytics, real time and historical reports
• Agent dashboard and softphone
• Skills assignment, tag and priority management
• Call wrap up, auto queue callback and auto dialer
• Monitor and coach agents, co-browsing, call dispositions
• Intelligent call routing, ring strategy and custom ringback music

Additional Cost Considerations With GoTo Connect Plans

While the core GoTo Connect plans offer a comprehensive feature set, there are some additional costs to keep in mind:

• Toll-Free Numbers: These typically incur a monthly fee on top of your base plan, and the cost may vary depending on the number you choose and the specific features you select (e.g., vanity numbers).
• Toll-Free Minutes: You get “1,000 free minutes shared across account*” and once you hit that limit, you incur overage rates, but the exact overage cost is not disclosed. The asterisk takes you to the bottom of the page where it says “Toll-Free Minutes and International Calling may differ by region.”
• International Calling: They provide 50+ countries for free, depending on your plan and the destination country. Otherwise, you’ll be charged international call rates.
• SMS/MMS: Each plan comes with a “certain amount of credits per seat, per month,” and once you hit your limit, the overage rate will be applied. But they don’t say how many credits your plan has or the cost of the overages.

It’s important to carefully evaluate your business needs and weigh the additional costs of toll-free numbers, international calling, add-on features, and potential hardware purchases before finalizing your GoTo Connect plan.

How Do Nextiva Pricing Plans Compare?

Comparing GoTo Connect with competitors and weighing alternatives is a good way to see whether its pricing is comparable with the features offered. 

The difficulty here is that GoTo Connect is no longer transparent about their pricing.

On the other hand, Nextiva’s pricing plans are in full view, and indicate which plan might be best for which type of businesses of various sizes and communication needs. 

Core Feature Comparison of GoTo Connect & Nextiva

Let’s compare the features of the highest-tier plan of both GoTo Connect and Nextiva:

Feature or functionality	Nextiva Power Suite	GoTo Connect Contact Center
Monthly price (billed annually)	$60	Contact sales
User capacity	Unlimited	Scales with licenses (contact sales)
Unlimited voice & video calling (U.S. & Canada)	✅	✅
Mobile apps (iOS & Android)	✅	✅
Toll-free minutes	10,000	1,000
Video conference duration limit	Unlimited	Unlimited
Video conferencing participants	Unlimited	Up to 250
Video meeting recording	✅	✅
Meeting scheduling and calendar integrations (Google, Outlook)	✅	✅
Team messaging	✅	✅
Voicemail to email	✅	✅
Voicemail transcription	✅	✅
Toll-free numbers	✅	✅
Unlimited digital fax	✅	✅
Advanced IVR	✅	✅
SMS/MMS	Unlimited	Limited
Call recording	✅	✅
Multi-level auto attendant	✅	✅
Social media integrations	Facebook, Instagram, TikTok	Facebook, Instagram Messenger
Salesforce/HubSpot integrations	Add on	✅
Microsoft Teams integration	✅	✅
Call queues	✅	✅
Analytics and reporting	✅	✅
Single sign-on	✅	✅

Nextiva offers generally cheaper plans (from what we know of GoTo Connect’s previous pricing plans), especially for businesses with more users, as well as unlimited minutes, users, participants, etc.

Nextiva’s professional set-up assistance can be helpful for businesses that don’t have the IT resources to configure a new communication system themselves.

Which Provider Is Right for Your Business?

Choosing between GoTo Connect and Nextiva involves a nuanced consideration of your business’s communication needs, budget constraints, and growth plans.

Nextiva is a great fit for

• Cost-conscious businesses: Nextiva’s competitive pricing structure makes it a good option for businesses looking to minimize costs while still benefiting from a full-featured VoIP solution.
• Businesses that need plenty of toll-free minutes: Nextiva’s generous allocation of toll-free minutes across its plans means that it can support businesses that manage a high volume of inbound calls, such as contact centers or businesses with a significant customer base.
• Companies that need advanced features and integrations: Nextiva offers a range of integrations, especially CRM integrations, that are crucial for sales and support teams to maintain customer relationships and streamline workflows.
• High-growth businesses and contact centers: Nextiva’s scalability in terms of features and capabilities, as well as its transparent pricing models, is ideal for rapidly expanding businesses or establishing contact centers that require robust support and flexibility.
• Businesses that need an on-the-go solution: Nextiva, with its NextivaONE app and comprehensive mobile support, caters to businesses with on-the-go, hybrid, or remote employees, ensuring they remain connected regardless of their location or device.

GoTo Connect may be a good fit for

• Firms that need a simple and straightforward solution: GoTo Connect offers an easy-to-understand pricing tier system and a suite of communication tools with a low learning curve, making it suitable for businesses looking for simplicity.
• Companies that need high participant capacity for video meetings: Organizations that frequently host large webinars, remote training sessions, or company-wide meetings may find GoTo Connect’s uncapped participant capacity and unlimited meeting duration attractive.
• Businesses that require only the basic features: GoTo Connect’s Basic plan may be a good fit for those companies that are looking for essential VoIP features without the need for extensive additional capabilities.

Why Nextiva Is a Better Choice Than GoTo Connect

GoTo Connect offers a flexible communication solution with plans that cater to a range of business sizes — from startups needing a basic phone system to larger teams looking for a full-featured contact center. 

But before committing, it’s important to weigh the value of GoTo Connect’s features against your business’s current and future needs. Consider questions like:

• Do you need advanced analytics, call monitoring, or CRM integrations?
• Will your team grow soon, and can your provider scale with you?
• How important are user experience, customer support, and platform reliability and security?

Nextiva stands out as a robust all-in-one communication platform that rivals GoTo Connect. With intuitive apps, AI-powered automation, integrated team messaging, and award-winning customer support, Nextiva is built for small businesses that want to grow without switching platforms down the road and medium-sized companies that want to increase productivity (and clients!) without breaking the bank.

And if you require phone number porting from an existing provider to Nextiva, we can help with that process!

Whether you’re just getting started or looking to scale your contact center, Nextiva delivers a reliable, user-friendly experience with transparent pricing.