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VoIP Phone Service: Take Your Business Phone Anywhere

The easier, faster, and more reliable way to communicate in 2019.

VoIP Phone Service
VoIP Phone Service built for a growing business at any stage, including yours.
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What is VoIP phone service

What is business VoIP phone service?

A VoIP (Voice Over Internet Protocol) phone system provides you with high-quality phone service, transmitting all your communications through an existing internet service. Your VoIP phone service can be on-premises or hosted in the cloud.

On-premise
VoIP Phone Service

If you have a physical office and you’re about to ramp up your team size, you might want to consider this option. You’ll need on-site equipment, qualified personnel, and IP desk phones to get started.

Hosted, Cloud-Based VoIP
Phone Service

VoIP phone service hosted in the cloud, requires no extra hardware. All you need is a reliable internet connection to access your business phone system.

phone service pricing

How much will VoIP
phone service cost?

With Nextiva’s VoIP phone service, bring your voice and data together.
One provider. One bill.

Pricing
Month to Month
Contract
Users
Enterprise
Starts at
$30
/mo per user
Pro
Starts at
$25
/mo per user
Basic
Starts at
$20
/mo per user
VoIP Phone Service
Free Number Porting
Free Local or Toll Free Number
Unlimited Calling
Auto Attendant
Hold Music
Free Online Faxing
Text Messaging / SMS  
Nextiva App  
Professionally Recorded Greeting  
Unlimited Conference Calls  
Call Recording  
Voicemail to Text Delivery  
Voice Analytics  
Sales CRM Features
Call Pop
Contact Management
Account History
Email, Notes, Call Logs
Sales Pipeline Management
Custom Fields  
Reporting / Analytics  
Service CRM Features
Advanced Roles & Permissions
Call Pop
Case Status & Priority Management
Automatically Links Cases to Accounts
Account Alerts / Email Notifications
Workflow Automation
Email Case Routing
Knowledge Base
SLA Management
Custom Reports  
Custom Dashboards  
Survey Features  
Mobile Friendliness  
Survey Templates  
Branding & Customization  
Survey Shortlinks  
Email Notifications  
Survey Analytics  
Question Skip Logic  
Survey Scheduling  
Spam Protection  
Custom Landing Pages  
Live Chat Features  
Automatic Case Creation  
Chat Transfer  
Chat Scheduling  
Chat History  
Customized Chat  
Round-Robin Distribution  
Offline Chat  
Unlimited Chat  
Analytics Features
Customer Database
Standard Reports
User & Team Performance  
Custom Reports  
Virtual Database Builder  
Custom Dashboards  
1-4
Users
5-19
Users
20-99
Users
+100
Users
Month to Month
Contract
Enterprise
Starts at
$30
/mo per user
VoIP Phone Service
  • Free Number Porting
  • Free Local or Toll Free Number
  • Unlimited Calling
  • Auto Attendant
  • Hold Music
  • Text Messaging / SMS
  • Free Online Faxing
  • Nextiva App
  • Professionally Recorded Greeting
  • Unlimited Conference Calls
  • Call Recording
  • Voicemail to Text Delivery
  • Voice Analytics
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
  • Custom Fields
  • Reporting / Analytics
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
  • Custom Reports
  • Custom Dashboards
Survey Features
  • Mobile Friendliness
  • Survey Templates
  • Branding & Customization
  • Survey Shortlinks
  • Email Notifications
  • Survey Analytics
  • Question Skip Logic
  • Survey Scheduling
  • Spam Protection
  • Custom Landing Pages
Live Chat Features
  • Automatic Case Creation
  • Chat Transfer
  • Chat Scheduling
  • Chat History
  • Customized Chat
  • Round-Robin Distribution
  • Offline Chat
  • Unlimited Chat
Analytics Features
  • Customer Database
  • Standard Reports
  • User & Team Performance
  • Custom Reports
  • Visual Database Builder
  • Custom Dashboards
Basic
Starts at
$20
/mo per user
VoIP Phone Service
  • Free Number Porting
  • Free Local or Toll Free Number
  • Unlimited Calling
  • Auto Attendant
  • Hold Music
  • Text Messaging / SMS
  • Free Online Faxing
Sales CRM Features
  • Call Pop
  • Contact Management
  • Account History
  • Email, Notes, Call Logs
  • Sales Pipeline Management
Service CRM Features
  • Advanced Roles & Permision
  • Call Pop
  • Case Status & Priority Management
  • Automatically Link Cases to Accounts
  • Account Alerts / Email Notifications
  • Workflow Automation
  • Email Case Routing
  • Knowledge Base
  • SLA Management
Analytics Features
  • Customer Database
  • Standard Reports

VoIP Advantages and Disadvantages

Advantages

Lower Costs

Monthly calling plans are available starting at $20, perfect for any-sized business. Nextiva’s experts maintain the entire network, so you don’t need to have an IT department to manage the system.

Increased Accessibility

Staying in touch with clients and customers is everything. The best benefit VoIP phone service provides is the ability to remain in contact even when you’re mobile. It’s the best way to bring together a remote team or keep working as you travel.

Complete Portability

Since a VoIP phone number is virtual, you can take it anywhere you go. You can also move your existing landline phone or cell phone numbers into your VoIP phone system.

Higher Scalability

It’s easy to add new employees anytime you want, simplifying the process of expansion. If you decide to open a new office or location, a VoIP phone number can travel with you. The ability to expand any time you need is your competitive advantage.

Advanced Features

The auto attendant answers your calls and directs them to the right department. You can also get a local VoIP phone number with any state’s area code, so that your company appears local, even if it isn’t.

HD Call Quality

Traditional telephone systems and home phones haven’t changed much in 60 years. Legacy telephone networks experience line disruptions, dropped calls, and muffled audio quality. Move to Voice Over IP and enjoy unlimited crystal-clear phone calls.

Supports Multitasking

With a VoIP phone line, smartphone, and desktop app, you can multitask better than ever! Send videos, images, and documents all while you’re on a call — collaboration is easier and faster.

Even More Flexibility
with Softphones

You can extend the functionality of your VoIP phones with softphones. This means you can make phone calls on your iPhone, Android, Mac, or PC using your VoIP phone number.
Disadvantages

VoIP Requires Reliable Internet

To use a VoIP phone number, your employees need reliable internet service/WiFi. If the bandwidth is low, you won’t be able to take full advantage of VoIP services. Luckily, it’s easy to get a fast internet connection. All you need to do is a bandwidth test to see if your current network is up to the task.

Latency and Jitter

If you have a spotty internet connection or defective cables, it may affect your VoIP call quality. Fixes include optimizing your network’s router and upgrading your technology.

Limited Location Tracking
for Emergency Services

Because VoIP is portable, it can be a challenge for third parties to pinpoint a call’s location. VoIP phones can pass along a physical address to public safety operators. Address information may be for each phone line or the account as a whole.

Unified commnications start here.
Try Nextiva's VoIP phone service

Get started

Top VoIP Phone Service Features for Your Business

Small Business Phone Service

From a solo operation to a larger team, any SMB can benefit from the right VoIP phone system. Long-distance and international calling is now affordable with your business phone service.

Nextiva Mobile App

Want to do more than just make phone calls? The Nextiva mobile app comes with text messaging and video conferencing. Download the app on the App Store or Google Play to get started.

Number Porting

Keep your current phone numbers with Nextiva’s number porting technology. Send in a request to transfer all your lines from your old service provider to Nextiva.

Call Forwarding

Call Forwarding redirects incoming calls to another number, giving you flexibility and accessibility. Are you on holiday? Maybe you're busy on another call? Use Call Forwarding to receive calls the way you want.

Enterprise VoIP System

Looking for reliable service, 24/7 availability, encryption, and advanced calling features? Nextiva has you covered with multiple data centers throughout the country.

Business Text Messaging

Many employees and customers prefer text messages over traditional phone calls. Send and receive text messages from your office number on your mobile phone or desktop.

Call Recording

Increase accountability with call recording on all incoming and outgoing calls. Track calls for coaching and quality assurance at your call centers.

Toll-free, Local Numbers

Give your brand a professional feel with toll-free and local numbers. Recorded greetings and hold music can also improve your customer experience.

Choosing the Right VoIP Phone Service

How to choose the right VoIP Phone Service

The right solution is different for every business, so you should examine your:

  • Budget
  • Employee count
  • Type of business communications
  • VoIP network requirements

Based on this, here are a few options VoIP phone service options for you:

  • If your decision is based on cost and you don’t have a system in place yet, VoIP is the more affordable option.
  • Or you can always opt for a hybrid system using SIP Trunking. Incorporate VoIP with the phone system you’re already used to!
  • Choose between hard-wired telephones and conference room technology. VoIP phone service gives you the most flexibility at a competitive price.

VoIP Phone Service vs. Landlines

Here are a few differences to think about as you explore landlines vs. VoIP services:

  • Setup costs for VoIP services are a lot less than traditional analog phone lines. You don’t need the traditional hardware or an IT department to get started.
  • Both have advanced features like voicemail-to-email and video conferencing. But, PSTN phone lines charge extra for these features.
  • If you’re planning on expanding your business, it’s easier to add locations and new employees with VoIP. Create a phone line and login and you're ready to go. With traditional phone companies, you’d have to add extra lines, run wires, and install phones.
  • Traditional landlines are mostly reliable. You can use analog telephones in case of a power outage. On the other hand, VoIP services run on multiple data hubs to limit the amount of downtime.
  • Call pricing is significantly lower with VoIP. Calls to other VoIP services are free, and mobile calls have a flat rate. This is unlike traditional phone companies which charge for every phone call.

Chose a Secure and Reliable Service

  • Redundant Data Centers

    Nextiva's six redundant data centers in North America keep your service up and running. Your voice communications are secure and made to deliver exceptional call quality. VoIP phone calls are dynamically routed to the nearest data center for optimal performance.

  • Unbeatable Uptime

    Nextiva leads the industry for uptime and reliability. With 99.999% uptime since 2018, your VoIP phone service will always be available. Nextiva maintains one of the most reliable VoIP networks in the United States.

  • Customer Service is #1 for Us

    We’re sure serving customers is your top priority, too. Stay online all the time with Nextiva’s secure VoIP phone service. Our customer support team works around the clock to help you deliver your best.

The best VoIP phone service can now be yours.

 

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the way you communicate.


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the way you communicate.


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the way you communicate.


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