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VoIP phone service: take your business phone anywhere

The easier, faster, and more reliable way to communicate in 2019

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VoIP Phone Service built for a growing business at any stage, including yours.
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How much will VoIP phone service cost?

With Nextiva's VoIP phone service, bring your voice and data together under one solution.

Basic

Business Phone Service
As low as

$20

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$30/mo
$26/mo
$24/mo
$33/mo
$28/mo
$24/mo
$22/mo
$30/mo
$26/mo
$22/mo
$20/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features

Pro

Business Phone Service
As low as

$25

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$38/mo
$35/mo
$30/mo
$28/mo
$36/mo
$32/mo
$28/mo
$26/mo
$33/mo
$30/mo
$26/mo
$25/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features

Enterprise

Business Phone Service
As low as

$30

 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$55/mo
$45/mo
$40/mo
$35/mo
$50/mo
$42/mo
$38/mo
$32/mo
$45/mo
$40/mo
$32/mo
$30/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
  • Analyze Your Business
  • Chat Live on Your Website
Compare All Features

Communication Basic

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Communication Pro

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (1)
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Communication Enterprise

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (3)
    • Call recording
    • Voicemail with text delivery
    • Voice analytics
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization

What is business VoIP phone Service?

A VoIP (Voice Over Internet Protocol) phone system provides you with high-quality service, transmitting all your communications through one internet port. Your VoIP phone service could be on-premise or hosted/cloud VoIP over high-speed Internet/WiFi.

On-premise VoIP Phone Service

If you have a physical office and you’re about to ramp up your team size, you might want to consider this option. You’ll need on-site equipment and IP phones to get started.

Hosted/Cloud VoIP Phone Service

A cloud VoIP phone service, on the other hand, is hosted on the cloud and requires no hardware. All you need is a reliable internet connection to access your business phone system.

Business VoIP Phone Service

VoIP phone service:
Pros & Cons

Moving from an on-premise PBX system to a VoIP phone service giving you the jitters?

VoIP phone service helps you save thousands of dollars — sometimes up to 60% of your business phone bill. Here are some other upsides to think about:

VoIP phone service Pros

  • Lower costs
  • Increased accessibility
  • Complete portability
  • Higher scalability
  • Advanced features for small and large teams
  • Clearer voice quality
  • Supports multitasking
  • More flexibility with softphones

VoIP phone service Cons

  • Requires a reliable internet connection
  • Latency and jitter
  • No location tracking for emergency calls

Top VoIP phone service features for your business

From a one-person operation to a full-sized staff, any SMB can benefit from the right VoIP phone system. Make long-distance calls, connect your employees, and give your customers an easy way to reach you.

Professionally
Recorded Greeting

Create a greeting so that your business is always up and running, even when you aren’t. With Nextiva, creating a professional, personalized greeting takes minutes and can change the way your customers see your brand.

Mobile
App

Streamline your correspondence, messages, and workplace programs all through one convenient app that you can access from any mobile device. You can send and view all the documents you need from Nextiva’s mobile app so your company can go wherever you go.

Business
Text Messaging

Your workers and your customers most likely prefer text messages to traditional phone calls, and Nextiva is there to accommodate that. Send and receive texts from your office number on your mobile phone or desktop. You can easily group teams so you can automatically send messages to the department you need.

Choosing the right VoIP
phone service

How to choose the right VoIP Phone Service

The right solution is different for every business, so you should examine your:

  • Budget
  • Number of employees
  • What type of communications your business relies on most heavily
  • What you’d like a VoIP network to do for your company

Based on this, here are a few options VoIP phone service options for you:

  • If your decision is based on cost and you don’t have a system in place yet, VoIP is the cheaper option.
  • Instead, if you’re looking to upgrade your existing features, you can always opt for a hybrid system that incorporates the services you’re already used to.
  • Do you have a physical office? Choose to invest in hard-wired telephones and conference room technology or decide to save on office costs by operating remotely.

VoIP Phone Service vs. Landlines

Answer these questions, and you'll be on the right track to deciding how many phone lines you'll need:

  • What do I consider a “business line”? Will my definition of “business line” change at some point?
  • Will I need more (or less) lines within six months? 12 months? Five years?
  • What is my business model? Will I need a robust system that handles a call center? Or a simple system for a small office?
  • What's my budget? How much am I willing to spend?
  • Which parts of the customer experience are most important for my business?

Choose a Secure and Reliable Service

  1. Scope out the different types of business phone numbers — local, vanity, virtual, toll-free, etc.
  2. Evaluate how many phone lines you'll need.
  3. Choose your business phone number(s) based on your location.
  4. Add extensions
  5. Think about other advanced features business VoIP you may need — call forwarding, contact center features, and real-time analytics, for example.

Trusted by thousands. Unstoppable since 2008.

You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.

‎Eric S. Upchurch || on 4/24/2019

Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.

Kevin C. on 4/24/2019

Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!

Tommy Y. on 4/17/2019

Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.

Tyson B. on 4/17/2019

I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.

Nadya M. on 4/17/2019

I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!

‎Bill O. on 4/16/2019

So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
AWESOME!
Thank you Andrew & Mario!

‎Jennifer P. on 3/28/2019

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See how Nextiva will transform
the way you communicate.


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(800) 799-0600

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See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
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(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
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(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


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(800) 799-0600

See how Nextiva will transform
the way you communicate.


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(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
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(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
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See how you can provider smarter, better service with Nextiva IVR.

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