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A VoIP (Voice Over Internet Protocol) phone system provides you with high-quality service, transmitting all your communications through one internet port. Your VoIP phone service could be on-premise or hosted/cloud VoIP over high-speed Internet/WiFi.
If you have a physical office and you’re about to ramp up your team size, you might want to consider this option. You’ll need on-site equipment and IP phones to get started.
A cloud VoIP phone service, on the other hand, is hosted on the cloud and requires no hardware. All you need is a reliable internet connection to access your business phone system.
Moving from an on-premise PBX system to a VoIP phone service giving you the jitters?
VoIP phone service helps you save thousands of dollars — sometimes up to 60% of your business phone bill. Here are some other upsides to think about:
From a one-person operation to a full-sized staff, any SMB can benefit from the right VoIP phone system. Make long-distance calls, connect your employees, and give your customers an easy way to reach you.
Create a greeting so that your business is always up and running, even when you aren’t. With Nextiva, creating a professional, personalized greeting takes minutes and can change the way your customers see your brand.
Streamline your correspondence, messages, and workplace programs all through one convenient app that you can access from any mobile device. You can send and view all the documents you need from Nextiva’s mobile app so your company can go wherever you go.
Your workers and your customers most likely prefer text messages to traditional phone calls, and Nextiva is there to accommodate that. Send and receive texts from your office number on your mobile phone or desktop. You can easily group teams so you can automatically send messages to the department you need.
The right solution is different for every business, so you should examine your:
Based on this, here are a few options VoIP phone service options for you:
Answer these questions, and you'll be on the right track to deciding how many phone lines you'll need:
You have raised my standard for customer service. Thank YOU Anthony, for your patience and thank you Nextiva.
Eric S. Upchurch || on 4/24/2019
Just want to thank Matt Blair who resolved our issues in a timely manner. He was polite the whole time during my moment of frustration, he’s well trained, knew what he was doing.
Kevin C. on 4/24/2019
Mesrop was absolutely the best. He helped me fix my issue in just moments. Thank you Mesrop and Nextiva!
Tommy Y. on 4/17/2019
Contacted tech support and Anastasiia was the one that assisted me. She was great, knew exactly what was going on and corrected it within a few minutes. She was wonderful to deal with and very professional.
Tyson B. on 4/17/2019
I had great customer support from Aren when an employee left with some account info and access and didn’t make the proper changes. He helped me reset what I needed to and get my phone lines back on.
Nadya M. on 4/17/2019
I will [usually] get someone who will only read from a script. This was not the case with Nextiva, the aforementioned support gent was spot on getting to my issue quickly, professionally AND politely. Thank you for your great help Ivan!
Bill O. on 4/16/2019
So, I just finished up a submission for our phones over to Nextiva and the customer service is.......
Thank you Andrew & Mario!
Jennifer P. on 3/28/2019
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.
We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.