Nextiva vs. Ooma: Which VoIP Provider Is Better?

Choosing a VoIP phone system for your organization can be overwhelming. When researching providers, it’s easy to get lost in lists of features and pricing, especially when you need to account for qualities like great customer support and service reliability. 

Nextiva and Ooma are two of the leading VoIP business phone line providers for 2025, but which one is right for you? Both offer comparable pricing and have plenty of happy customers, so the devil is in the details.

This guide compares both platforms to help you choose the best VoIP service for your business, looking at features, pricing, and customer ratings. And while we believe Nextiva is the superior option in most cases, Ooma could meet the needs of those looking for micro-level offerings. 

What Is Nextiva?

Nextiva is a unified customer experience management (UCXM) platform that offers unified communications in a complete business communications solution, including voice, video, and team messaging, as well as customer experience enhancement tools for businesses of all sizes. Nextiva is known for its high-quality customer support, reliability with a 99.999% uptime, and a feature-rich platform that goes beyond basic VoIP services.

What Is Ooma?

Ooma is a VoIP provider offering affordable and straightforward small business phone services. Ooma Office, Ooma’s business communications offering, comes with essential VoIP features at a simple price. While it lacks the extensive feature set of some competitors, it works great for businesses that mainly need voice communications.

Nextiva vs. Ooma VoIP Comparison

Looking to compare Nextiva and Ooma at a quick glance? This side-by-side comparison table can help. 

Nextiva’s higher-end Enterprise VoIP plans cost a bit more than comparable Ooma offerings, but the extra investment provides added value through better customer support ratings, unlimited video participants, extensive integrations, and proven uptime reliability.

Nextiva vs. Ooma Pricing Comparison

Both Ooma office VoIP technology and Nextiva’s business phone system offer similar features at comparable pricing. That said, Nextiva offers more “bang for your buck,” and includes personalized support and advanced functionality that businesses need. Here’s a more detailed look at what each provider offers.

Nextiva pricing

Nextiva’s flexible pricing reflects its advanced feature set. Plans start at $15 per user per month (annual billing) and include inbound & outbound voice, unlimited audio conferences and video meetings, and enterprise-grade reliability. The upfront cost is relatively cheaper and competitive. Businesses also find better long-term value through reduced downtime, advanced analytics, and scalable infrastructure.

Nextiva offers advanced functionality, with reliable features that can help you with all of your company’s phone system needs. Nextiva also offers attractive annual discounts to keep your VoIP costs low.

Ooma pricing

Ooma takes a more budget-friendly approach, starting at $19.95 per user per month with no annual commitment required. The platform offers essential VoIP features at competitive prices and is attractive to small businesses and startups.

Ooma appears more affordable upfront, especially for micro-businesses and startups. However, when evaluating cost per feature and long-term value, Nextiva provides better return on investment:

• Small teams: Nextiva’s lower entry price point offers better initial value
• Growing businesses: Nextiva’s volume discounts and superior feature set justify the higher cost
• Enterprise organization: Nextiva’s scalability, reliability, and advanced features make it the clear choice

Ooma vs. Nextiva VoIP Features

Here’s how Nextiva and Ooma stack up across key feature categories:

Core Plan features

Upgraded Plan features

Ooma vs. Nextiva Analytics

With the Ooma Office Pro plan, you can utilize the new call analytics functionality to get an overview of when your calls come in with easy-to-use charts. You can view metrics like:

• Call volume trends
• Call metrics by day of the week/hour of the day
• Call distribution
• Missed calls
• Outgoing and incoming calls
• Peak periods

Most of Ooma’s metrics are basic, though effective. Nextiva offers more advanced versions of these analytics. You can see more here: 

Nextiva features a built-in business intelligence tool that helps you make smarter business decisions, find hidden insights, and boost staff performance. Our analytics includes all of the above metrics and more.  

Nextiva’s analytics also has a voice analytics tool that provides a real-time synopsis of all actions in your contact center. You can see the voice analytics data that you need with Nextiva’s interactive maps and graphs.

Verdict: Nextiva wins decisively for businesses requiring advanced analytics, custom reporting, and business intelligence capabilities. Ooma works well for companies needing basic call tracking without complex analysis requirements.

Nextiva vs. Ooma Reliability

Nextiva has 99.999% uptime and carrier-grade data centers, which means you’re always online around the clock, even if the internet at large has an occasional hiccup. 

Nextiva’s data centers use fully uninterruptible power sources, with impeccable uptime in the industry. This is supported by Nextiva’s eight points of presence within North America, which result in better call quality, reduced latency, and increased redundancy. 

On the other hand, Ooma also only has four points of presence in North America, which is half of what Nextiva offers. 

Verdict: For businesses where downtime equals lost revenue, Nextiva’s infrastructure provides peace of mind. Ooma’s reliability is solid for typical SMB usage but lacks formal SLAs for enterprise-level requirements.

Ooma vs. Nextiva Customer Support

Customer support is a key consideration that all brands should take into account when choosing a VoIP or business communications provider. 

Nextiva offers several ways to get help, including:

• Phone support
• Live chat
• An online ticketing system
• Video tutorials 
• An online knowledge center 

Phone lines are open Monday through Friday from 5 a.m. to 6 p.m. MST, seven days a week. While on weekends, their phone lines are open between 6 a.m. and 4 p.m. MST. Nextiva is known for delivering outstanding customer support experiences, with expert agents committed to customer satisfaction. 

Because every business claims to deliver great customer experiences, it’s important to let existing clients chime in here. Reading customer reviews online that specifically mention customer support should be a vital step in your decision.

Over 3,000 Nextiva reviews are posted on GetVoIP, many of which mention our customer service.

Here’s a positive review from a Nextiva customer, highlighting the support capabilities:

“Switching to Nextiva was a transformative experience for us. Their support team ensured a seamless transition, and the improvement in call quality was remarkable. What truly sets Nextiva apart is their ability to customize their service to our specific needs, like communication wizards.”

— Camilo D.

Ooma also provides phone support available every day of the week and during office hours. Their support personnel are reliable in terms of ensuring that you get the needed help at any time.

When it comes to Ooma’s customer reviews, some customers have recently reported struggling to get in touch with their support team. 

One customer review on TrustPilot, for example, noted that they couldn’t connect with support when they tried to follow up about charges after cancellation. Another review mentioned that the customer service policies created an unpleasant experience. 

We are currently in process of transferring providers since this has negatively affect our business due to the response time. We have a ticket open with ooma regarding the missing SMS but it has been 6 days and they never got back to me even though they said I should hear back in 24 to 48 hours.

— Hazel via Trustpilot

Verdict: Nextiva’s customer support consistently outperforms Ooma across availability, response times, and problem resolution effectiveness. For businesses requiring reliable, immediate support, this difference can be decisive.

Ooma vs. Nextiva Setup and Usability

Initial setup and overall usability can directly impact your experience. It’s essential to choose a tool with intuitive usability and strong ease of use so that all members of your team can use the technology. 

Ooma’s three-step system makes the setup process simple, enabling users to get the system up and running in their company efficiently. Ooma also provides straightforward interfaces for desktop and mobile devices, and devices are pre-configured. 

Nextiva’s user interface is incredibly intuitive, even with complex requirements. Robust features like user administration, call flows, and voicemail transcription are easy, ensuring that even tech novices can navigate the software.

If you have any questions during the setup process, don’t worry — Nextiva’s customer support team can help you every step of the way. 

Verdict: While both Ooma and Nextiva offer simple setup and usage, NextivaONE (including desktop app and mobile app) is more intuitive than Ooma’s, with a more visually appealing and feature-rich interface.

Nextiva vs. Ooma: Which VoIP Service Is Right for Your Business?

Every company has its pros and cons, so you’ll need to consider those when choosing a VoIP service. A small five-person business relying heavily on a call center, for example, will have starkly different needs from a large company with 20 customer service teams. 

That said, Nextiva consistently offers more extensive features and functionality for comparable plans.  Nextiva’s customer support and reliability both consistently outperform Ooma’s scores on multiple platforms, including Capterra. Nextiva has a 4.6 score, while Ooma has a 4.4 customer support rating.

Nevertheless, the best phone service for your business ultimately depends on your budget, unique needs, and which specific features are most important to you.

Nextiva works best if:

Your company has more demanding communication needs, such as:

• CRM or help desk integrations
• Virtual and toll-free phone numbers
• Intelligent call flows and forwarding
• Real-time call analytics
• Easy setup and administration
• Friendly and knowledgeable customer support

Ooma is ideal if:

You are interested in either residential or micro-level offerings. While Ooma’s features are sufficient for a small business, larger organizations will need a more feature-rich solution. Ooma, however, is great for residential VoIP phone service. It’s one segment that Nextiva doesn’t cover. 

So, which VoIP service should you choose? 

We may be biased, but we believe that Nextiva is a stronger solution for most business needs when you’re considering a VoIP phone system. Customers get the most calling functionality at a great price, all backed by the company’s signature Amazing Service®. 

Nextiva takes cloud-based business VoIP and unified communications to the next level with advanced features that go beyond basic functionality. And when your business expands, you’ll have a tightly integrated contact center that scales with your team. 

Nextiva’s all-in-one communications platform can help your business improve, assess, and optimize communications performance with exceptional uptime and reliability.