Nextiva vs. Ooma: Which VoIP Provider Is Better?

Choosing a VoIP phone system can be overwhelming. In 2026, organizations expect more than voice. They need workflow automation and strong customer experience (CX).

Nextiva and Ooma rank among the leading VoIP providers for businesses searching for the best VoIP service, but they serve different business needs. This guide compares their features, pricing, and latest AI integrations. Nextiva is a superior option for scaling businesses, while Ooma is a strong contender for micro-level offerings.

What Is Nextiva?

Nextiva is a unified customer experience management (UCXM) platform that brings voice, video, text messaging, team messaging, and customer experience tools into one complete business communications solution.

Businesses of all sizes use Nextiva to manage communications, call logs, and improve customer interactions from a single platform. Nextiva earns recognition for high-quality customer support, uptime reliability, and a feature-rich experience that extends beyond basic VoIP services.

What Is Ooma?

Ooma provides affordable, straightforward small-business phone services through its VoIP platform. Ooma Office delivers essential VoIP features such as call forwarding, business hours routing, and virtual receptionist tools at a simple price, which makes it easy for teams to get started. While the platform offers a more limited feature set than some competitors, it works well for businesses that focus primarily on voice communications.

Nextiva vs. Ooma VoIP Comparison

Looking to compare Nextiva and Ooma at a glance? This side-by-side comparison table can help. 

Features	Nextiva	Ooma
Pricing	Plans from $15 to $75/user/month	Plans from $19.95 to $29.95/user/month
Customer ratings (G2)	4.5 out of 5 (3330 reviews)	4.6 out of 5 (129 reviews)
Call management (TrustRadius)	9.2 out of 10	8.3 out of 10
Key features	Multi-level IVR, unlimited video conferencing, advanced analytics, voicemail transcription, SMS/MMS, call recording, smart routing with AI spam blocking	Unlimited calling (US/Canada/Mexico), virtual receptionist, ring groups, call parking, Find Me/Follow Me, basic analytics, team chat
Best for	Growing businesses, healthcare/sales teams needing HIPAA compliance, companies requiring advanced analytics and CRM integrations, organizations prioritizing reliability and scalability	Small businesses, cost-conscious startups, companies transitioning from landlines, businesses with basic VoIP needs, and minimal technical expertise
Video and audio conferencing	Unlimited on all three plans except Digital	Maximum of 12 hours, included in the pro plus plan
Toll-free numbers	Yes	Yes
Monthly toll-free minutes	Engage: Up to 2000	500
App integrations	35-40+ integrations (including Salesforce, HubSpot, Zendesk, Microsoft Teams)	10+ integrations (including Freshdesk, HubSpot, Salesforce, Zendesk)
24/7 customer support	Yes	Yes
HIPAA compliance	Yes	Limited (Offered as a feature)
Uptime	99.999%	99.9%
Points of presence (North America)	8	4
International calling	As low as $0.01/min	Competitive rates
Mobile & desktop apps	iOS, Android, Desktop, Browser	iOS, Android, Desktop, Browser
AI Focus	Agentic AI, smart summaries, sentiment analysis	Basic virtual receptionist & spam blocking

Nextiva’s higher-end Enterprise VoIP plans cost a bit more than comparable Ooma offerings, but the extra investment provides added value through better customer support ratings, unlimited video participants, extensive integrations, and proven uptime reliability.

Nextiva vs. Ooma Pricing Comparison

Ooma Office VoIP technology and Nextiva’s business phone system offer many similar features at comparable pricing. That said, Nextiva delivers more value, along with personalized support and advanced functionality that growing businesses need. Here’s a detailed look at what each provider offers.

Nextiva pricing

Nextiva structures its flexible pricing around an advanced feature set. Plans start at $15 per user per month (annual billing) and include inbound and outbound voice, unlimited audio conferences, video meetings, and enterprise-grade reliability.

The pricing stays competitive while keeping upfront costs manageable. Businesses gain better long-term value through reduced downtime, advanced analytics, and scalable infrastructure.

Nextiva offers advanced functionality with dependable features that support your company’s complete phone system needs. The platform also provides attractive annual discounts that keep your VoIP costs low.

Ooma pricing

Ooma takes a more budget-friendly approach, starting at $19.95 per user per month with no annual commitment required. The platform offers essential VoIP features at competitive prices and is attractive to small businesses and startups.

Ooma appears more affordable upfront, especially for micro-businesses and startups. However, when evaluating cost per feature and long-term value, Nextiva provides better return on investment:

• Small teams: Nextiva’s lower entry price point offers better initial value
• Growing businesses: Nextiva’s volume discounts and superior feature set justify the higher cost
• Enterprise organization: Nextiva’s scalability, reliability, and advanced features make it the clear choice

Ooma vs. Nextiva VoIP Features

Here’s how Nextiva and Ooma stack up across key feature categories:

Core Plan features

Feature	Nextiva Core Plan	Ooma Essentials Plan
Communication essentials	Unlimited calling to the US and Canada, HD video calling with screen sharing, desktop and mobile apps with easy sync, international calling as low as $0.01/min	Unlimited calling to the US, Canada, Mexico, and Puerto Rico, virtual receptionist with custom greetings, ring groups, and call parking, Find Me/Follow Me call routing
Call management	Smart call routing with AI spam blocking, customizable caller ID, advanced call flows, intelligent call distribution, and automated call queuing	Phone tree system, extension dialing and monitoring, overhead paging, basic call routing rules
Included apps	NextivaONE unified platform, iOS, Android, desktop, browser, cross-device synchronization, unified communications hub	Ooma Office apps, iOS, Android, desktop, browser, express setup assistant, basic device integration

Upgraded Plan features

Feature	Nextiva Power Suite CX	Ooma Pro Plus
Video conferencing	Unlimited video participants, screen sharing and meeting recording, calendar system integration, HD video with advanced controls, webinar capabilities	Real-time analytics dashboard, custom KPI tracking, performance scorecards, predictive insights, and ROI measurement tools
Advanced communication	Multi-level auto attendant with IVR, voice analytics and call transcription, SMS/MMS, single sign-on (SSO) support, advanced workflow automation	Call queues with priority routing, hot desking for flexible workspaces, call screening and monitoring, team collaboration tools, basic workflow features
Business intelligence	Basic call analytics, simple reporting features, call volume tracking, standard performance metrics, and limited customization	Basic call analytics, simple reporting features, call volume tracking, standard performance metrics, limited customization

Ooma vs. Nextiva Analytics

With the Ooma Office Pro plan, you can utilize the new call analytics functionality to get an overview of when your calls come in with easy-to-use charts. You can view metrics like:

• Call volume trends
• Call metrics by day of the week/hour of the day
• Call distribution
• Missed calls
• Outgoing and incoming calls
• Peak periods

Most of Ooma’s metrics are basic, though effective. Nextiva offers more advanced versions of these analytics. You can see more here: 

Analytics Feature	Nextiva	Ooma
Call data	View and analyze all call data, including call volume, duration, and quality	View and analyze basic call data, including call volume and duration
Agent performance	Track and measure agent performance, including average call handling time, first call resolution rate, and customer satisfaction	Track and measure basic agent performance, such as average call handling time
Team performance	Track and measure team performance, including call volume, call abandonment rate, and customer satisfaction	Track and measure basic team performance, such as call volume
Custom reports	Create custom reports to track and measure the metrics most important to your business	Limited ability to create custom reports
Integrations	Integrates with a variety of CRM and other business software	Limited integrations

Nextiva features a built-in business intelligence tool that helps you make smarter business decisions, find hidden insights, and boost staff performance. Our analytics includes all of the above metrics and more.  

Nextiva’s analytics also has a voice analytics tool that provides a real-time synopsis of all actions in your contact center. You can see the voice analytics data that you need with Nextiva’s interactive maps and graphs.

Verdict: Nextiva wins decisively for businesses requiring advanced analytics, custom reporting, and business intelligence capabilities. Ooma works well for companies needing basic call tracking without complex analysis requirements.

Nextiva vs. Ooma Reliability

Nextiva has 99.999% uptime and carrier-grade data centers, which means you’re always online around the clock, even if the internet at large has an occasional hiccup. 

Nextiva’s data centers use fully uninterruptible power sources, with impeccable uptime in the industry. This is supported by Nextiva’s eight points of presence within North America, which result in better call quality, reduced latency, and increased redundancy. 

On the other hand, Ooma also only has four points of presence in North America, which is half of what Nextiva offers. 

Verdict: For businesses where downtime equals lost revenue, Nextiva’s infrastructure provides peace of mind. Ooma’s reliability is solid for typical SMB usage but lacks formal SLAs for enterprise-level requirements.

Ooma vs. Nextiva AI and Workflow

The biggest difference between VoIP providers is how much manual work they remove from your team’s day. Businesses want automation that reduces repetitive tasks, speeds up responses, and delivers clear insights without extra effort.

Nextiva

Nextiva’s AI-powered UCXM platform automates daily workflows and improves decision-making. The platform brings automation, intelligence, and customer insights into a unified workspace, which sets the stage for the advanced capabilities outlined below.

• Agentic AI: AI Agents handle routine inquiries, such as billing questions or status updates, without human involvement.
• Sentiment analysis: The system detects the caller’s mood in real time and alerts supervisors when a call needs intervention.
• Smart summaries: After each call, Nextiva generates summaries and action items automatically and syncs them directly to your CRM.
• Predictive insights: Uses historical call data to forecast staffing needs and flag potential customer churn early.
• Intelligent journey orchestration: Automatically shifts a customer from a web chat to a voice call or SMS based on the complexity of their request and their preferred channel.
• Workforce forecasting AI: Uses historical interaction data to predict exactly how many agents you’ll need on specific days, optimizing your payroll.

Ooma

Ooma focuses on essential tools built for small businesses that need simple communication. The platform does not include advanced sentiment capabilities, but it has improved AI spam blocking and automated call routing to make call management easier for teams without dedicated IT support.

• Zapier-driven automation: Let users create custom triggers that sync call data with 8,000+ third-party apps to streamline workflows.
• AI-powered spam shield: Uses a database of 2M+ numbers to automatically block sophisticated AI-generated robocalls.
• Virtual receptionist 2.0: Provides multi-level menus and custom scheduling to manage call flows without a dedicated receptionist.
• Voicemail-to-text AI: Delivers high-accuracy voicemail transcriptions directly to email or SMS for quick review.
• Biometric voice authentication: Securely verifies frequent callers by their unique voice print to speed up service and prevent identity fraud.

Verdict: Nextiva is the best choice for scaling organizations that want a digital assistant to handle data entry and complex customer workflows. Ooma works best for micro-SMEs that need strong call filtering and simple, professional communication tools.

Ooma vs. Nextiva Customer Support

Customer support is a key consideration that all brands should take into account when choosing a VoIP or business communications provider. 

Nextiva offers several ways to get help, including:

• Phone support
• Live chat
• An online ticketing system
• Video tutorials 
• An online knowledge center 

Phone lines are open Monday through Friday from 5 a.m. to 6 p.m. MST, seven days a week. While on weekends, their phone lines are open between 6 a.m. and 4 p.m. MST. Nextiva is known for delivering outstanding customer support experiences, with expert agents committed to customer satisfaction. 

Because every business claims to deliver great customer experiences, it’s important to let existing clients chime in here. Reading customer reviews online that specifically mention customer support should be a vital step in your decision.

Over 3,000 Nextiva reviews are posted on GetVoIP, many of which mention our customer service.

Here’s a positive review from a Nextiva customer, highlighting the support capabilities:

“Switching to Nextiva was a transformative experience for us. Their support team ensured a seamless transition, and the improvement in call quality was remarkable. What truly sets Nextiva apart is their ability to customize their service to our specific needs, like communication wizards.”

— Camilo D.

Ooma also provides phone support available every day of the week and during office hours. Their support personnel are reliable in terms of ensuring that you get the needed help at any time.

When it comes to Ooma’s customer reviews, some customers have recently reported struggling to get in touch with their support team. 

One customer review on TrustPilot, for example, noted that they couldn’t connect with support when they tried to follow up about charges after cancellation. Another review mentioned that the customer service policies created an unpleasant experience. 

We are currently in process of transferring providers since this has negatively affect our business due to the response time. We have a ticket open with ooma regarding the missing SMS but it has been 6 days and they never got back to me even though they said I should hear back in 24 to 48 hours.

— Hazel via Trustpilot

Verdict: Nextiva’s customer support continuously outperforms Ooma across availability, response times, and problem resolution effectiveness. For businesses requiring reliable, immediate support, this difference can be decisive.

Ooma vs. Nextiva Connectivity & Hybrid Work

Businesses measure VoIP performance by how well systems handle jitter and latency across 5G, satellite internet, and other modern networks. As teams move between locations, providers must maintain high call quality and smooth connectivity regardless of where employees work.

Nextiva’s Infrastructure

Nextiva builds its network to support the extreme mobility of the modern workforce. Instead of relying solely on the public internet, the platform uses a multi-layered infrastructure that delivers carrier-grade performance across locations and devices.

• Uptime guarantee: Nextiva provides a formal enterprise-level Service Level Agreement (SLA) that ensures consistent uptime and dependable communication for hybrid teams.
• 8 carrier-grade (PoPs): Nextiva operates twice as many data hubs in North America as Ooma, which reduces data travel distance and lowers latency for users across the region.
• Proprietary packet-steering: This advanced technology monitors network conditions in real time and routes voice packets through the most stable available path. The system helps prevent robotic audio or dropped calls when users connect through congested 5G towers or fluctuating satellite connections.

Ooma’s Accessibility

Ooma focuses on accessibility and simplicity for businesses that prefer a fixed hybrid setup, such as retail locations or small offices with physical desk phones.

• Patented PureVoice HD: The system prioritizes voice packets on the local network, which keeps calls clear even when other devices consume heavy bandwidth.
• 5G failover hardware: Devices like the Connect 460 Adapter automatically switch to 5G LTE data when the primary fiber connection drops, which keeps desk phones active without interruption.
• Plug-and-play simplicity: Ooma ships pre-configured base stations that allow business owners to set up a hybrid office quickly without IT support.

Verdict: Nextiva is the winner for distributed and mobile teams who need unbreakable HD audio across 5G and satellite networks. Ooma is a better choice for small businesses that need a physical desk phone and want a simple setup supported by 5G connectivity.

Ooma vs. Nextiva Setup and Usability

Initial setup and overall usability can directly impact your experience. It’s essential to choose a tool with intuitive usability and strong ease of use so that all members of your team can use the technology. 

Ooma’s three-step system simplifies setup and helps users get their company’s phone system up and running quickly. Ooma also provides straightforward interfaces for desktop and mobile devices, and devices are pre-configured. 

Nextiva’s user interface is highly intuitive, even with complex requirements. Robust features like user administration, call flows, and voicemail transcription, and advanced add-ons, ensuring that even tech novices can navigate the software.

If you have any questions during the setup process, don’t worry, Nextiva’s customer support team can help you every step of the way. 

Verdict: While both Ooma and Nextiva offer simple setup and usage, NextivaONE (including desktop app and mobile app) is more intuitive than Ooma’s, with a more visually appealing and feature-rich interface.

Nextiva vs. Ooma: Which VoIP Service Is Right for Your Business?

Every company has its pros and cons, so you’ll need to consider those when choosing a VoIP service. A small five-person business relying heavily on a call center, for example, will have starkly different needs from a large company with 20 customer service teams. 

Nextiva offers more extensive features and functionality across comparable plans. Nextiva’s customer support and platform performance outperform Ooma’s scores on multiple platforms, including Capterra. Nextiva has a 4.6 score, while Ooma has a 4.4 customer support rating.

Nevertheless, the best phone service for your business ultimately depends on your budget, unique needs, and which specific features are most important to you.

Nextiva works best if:

Your company has more demanding communication needs, such as:

• CRM or help desk integrations
• Virtual and toll-free phone numbers
• Intelligent call flows and forwarding
• Real-time call analytics
• Easy setup and administration
• Friendly and knowledgeable customer support

Ooma is ideal if:

You are interested in either residential or micro-level offerings. While Ooma’s features are sufficient for a small business, larger organizations will need a more feature-rich solution. Ooma, however, is great for residential VoIP phone service. It’s one segment that Nextiva doesn’t cover. 

So, which VoIP service should you choose? 

While both providers offer dependable performance, the comparison ends where business growth begins. Nextiva leads in 2026 for organizations that treat communication as a strategic asset.

Nextiva delivers a stronger solution for most business needs because it has transitioned from a standard VoIP provider to a Unified CXM platform. Customers gain extensive calling functionality at a competitive price, supported by the company’s signature Amazing Service®.

Nextiva takes cloud-based business VoIP and unified communications to the next level with advanced features. And when your business expands, Nextiva provides a tightly integrated contact center that scales without additional hardware investment.

For modern, data-driven organizations, the decision becomes straightforward: choose Nextiva for a future-ready solution that adapts to your business and supports long-term success.

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