6 Top CloudTalk Alternatives & Competitors in 2024

June 7, 2024 11 min read

Alex Doan

Alex Doan


CloudTalk is a cloud-based call center solution for sales and support teams that facilitates personalized, data-driven customer interactions. It offers local, mobile, or toll-free numbers in over 140 countries and integrates with popular CRM, help desk, and e-commerce platforms.

CloudTalk comes with some valuable features for contact centers, which is why it’s a popular option for remote teams and call centers. That said, it’s far from the only solution on the market, and many customers could benefit from choosing CloudTalk alternatives instead. 

This article explores top CloudTalk competitors, highlighting their key features, strengths, and weaknesses, so you can choose the one that best fits your business case.

What Are Some of CloudTalk’s Strengths?

CloudTalk stands out as a call center software due to its blend of functionality and flexibility.

Here’s a closer look at what makes it a popular choice:

CloudTalk reviews

Why Consider CloudTalk Alternatives

Several factors can prompt businesses to look beyond CloudTalk. Here are some common reasons:

One customer said about CloudTalk in a critical review
Via G2

Top 6 Alternatives To CloudTalk

If you’re exploring a new contact center solution and aren’t sure that CloudTalk is the right fit, the good news is that there are plenty of alternatives on the market. 

Here’s a summary table comparing the best CloudTalk alternatives:

SolutionStarting PriceTop Use CasesStrengthsWeaknesses
Nextiva$50/user/monthAll-in-one UCaaS, Call centersEase of use, reliability, exceptional customer supportNot just a basic call center
Five9$175/user/monthEnterprise call centersAI/ML capabilities, advanced integrations, workforce optimizationFrequent reports of downtime, requires integrations for advanced features
Talkdesk$85/user/monthVoIP call centersConversational AI, self-service, agent onboarding and assistanceSteeper learning curve
Dialpad$80/user/month AI-driven cloud contact centerReal-time guidance, transcriptions, open APIsLimited video conferencing in the base plan, advanced features need integrations
Aircall$30/user/month (min 3 users)Straightforward VoIP systemSimple UI, call monitoring, CRM integrationsNo video conferencing on lower tier plans, minimal customization on the base plan
Genesys$75/user/month Enterprise cloud contact centerCustomizability, end-to-end CX visibility, open platformComplexity, reports of performance issues
This table allows you to easily compare the starting prices, ideal use cases, key strengths, and potential weaknesses of the leading call center service providers covered. Having this summary view can help narrow down the options based on your specific requirements around pricing, feature needs, company size/type, and priorities like ease-of-use vs advanced customization.

Let’s take a detailed look at CloudTalk’s top 6 competitors for call centers looking for virtual business phone systems and business communication platforms. 

1. Nextiva

The top ranked AI-Powered contact center

Nextiva is a comprehensive unified communications (UCaaS) platform that goes beyond voice calls, offering features like video conferencing, team collaboration tools, and SMS/text messaging. It recently acquired Thrio, a leading contact center platform, to integrate AI-powered functionalities.

Key features

Some key standout features of Nextiva include:

Key strengths

Beyond its feature set, Nextiva boasts several strengths:

Best for: Businesses of all sizes that need comprehensive unified communications with cloud-based call center functionality.

Considerations: While Nextiva caters well to businesses of all sizes, its pricing structure might be less competitive for users seeking a strictly basic call center solution.

2. Five9

Five9 contact center software

Five9 is a prominent cloud-based software provider offering a comprehensive contact center solution. Their platform enables businesses to manage customer interactions across multiple channels, including voice, email, chat, social media, and SMS.

Key features

Some of its top features include:

Key strengths

Businesses who choose Five9 can benefit from the following strengths:

Best for: Five9 is well-suited for midsize to large call centers prioritizing AI/ML capabilities and third-party integrations.

Considerations: Some users report occasional downtime issues with Five9. Its feature richness might necessitate a steeper learning curve for some teams, and pricing may be a factor for budget-conscious businesses.

3. Talkdesk

talkdesk interaction analytics

Talkdesk is a global contact center solution known for extensive AI functionality across various aspects of customer service, from self-service options to agent support and customer experience analysis.

Key features

Some of Talkdesk’s standout features include:

Key strengths

Talkdesk’s most significant strengths include: 

Best for: While there are debates about the efficacy or use cases of contact center AI, Talkdesk is best for companies looking to leverage AI/automation to empower live agents.

Considerations: Talkdesk, with its AI functionalities, might have a steeper learning curve compared to simpler solutions. Pricing might also be a consideration for some businesses.

4. Dialpad

Dialpad’s contact center solution is a strong option for businesses wanting to lean into AI-based VoIP systems

Dialpad is another AI-focused contact center solution offering omnichannel functionality. The platform offers live coaching and call sentiment analysis through AI features.

Key features

Some of Dialpad’s standout features include:

Key strengths

Dialpad stands out for its:

Best for: Businesses wanting to lean into AI-based VoIP or virtual phone systems, particularly if Dialpad’s integrations are already in their tech stack.

Considerations: While Dialpad offers strong integrations, some advanced features, like scheduling meetings, require additional subscriptions to third-party calendar tools (e.g., Google Workspace or Microsoft 365). This can add to the overall cost depending on your specific needs.

5. Aircall

aircall phone system

Aircall is another CloudTalk competitor worth considering, particularly if you’re looking for a relatively straightforward VoIP system. It was designed with sales and customer support teams in mind.

Key features

Some of its standout features include:

Key strengths

Best for: Small businesses needing a straightforward VoIP phone system with call monitoring/reporting.

Considerations: Aircall’s Essentials plan, with a minimum requirement of three users, might not be suitable for very small teams. Additionally, the Essentials plan offers limited customization options and excludes video conferencing features, which might be limiting for some businesses.

6. Genesys

Genesys offers omnichannel CS solutions, cloud and AI technology, and flexibility to customers looking for a VoIP platform. Its contact center software offers cloud telephony for voice and digital services. 

Key features

Some of the platform’s highlight features include:

Key strengths

Best for: Enterprise businesses looking for a unified, AI-driven cloud contact center solution with plenty of functionality and integration options. 

Considerations: Some customer reviews mention occasional reliability and performance issues with Genesys, such as dropped calls or lag. Its extensive feature set might be overwhelming for businesses seeking a simpler solution, and pricing might be a factor depending on the specific features required.

Key Takeaways on Choosing the Best Solution

There is no one-size-fits-all. But taking a structured approach to evaluate your current and future needs across factors like features, UX, integrations and pricing will help identify the call center solution that aligns best with your organization’s goals.

Here are some key takeaways to take home.

The Verdict: Why Nextiva Wins

There are plenty of solid options when you’re considering CloudTalk or any of its competitors. Ultimately, every call center should review the options and choose the tool that best meets its immediate and future needs.

That said, Nextiva is the best CloudTalk alternative as a call center solution, offering a strong balance of core essential functionality, advanced features, and scalability all at an affordable price point.


Call centers often choose Nextiva’s UCaaS system for the following reasons:

When choosing a contact center solution, make sure you consider the features you need — not just the ones that sound impressive. Many call centers benefit from a well-rounded UCaaS system that has the essential features they need and reliable performance. 

A complete contact center solution.

See why top brands use Nextiva to handle calls at scale. Easy to use. Fast setup.

Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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