Top 10 CloudTalk Alternatives & Competitors in 2025

CloudTalk is a cloud-based call center solution for sales and support teams that facilitates personalized, data-driven customer interactions. It offers local, mobile, or toll-free numbers in over 140 countries and integrates with popular CRM, help desk, and e-commerce platforms. But are the CloudTalk alternatives worth it?

This platform comes with some valuable features for contact centers, which is why it’s a popular option for remote teams and call centers. That said, it’s far from the only solution on the market, and many customers could benefit from choosing CloudTalk alternatives instead.

This article explores top CloudTalk competitors, highlighting their key features, strengths, and weaknesses, so you can choose the one that best fits your business case.

What Are Some of CloudTalk’s Strengths?

CloudTalk stands out as a call center software due to its blend of functionality and flexibility.

Here’s a closer look at what makes it a popular choice:

• Customization power: Design call queues, flows, routing rules, and automation to efficiently direct callers and boost agent productivity. 
• Essential features: CloudTalk provides core contact center features like call recording, interactive voice response (IVR), voicemail, real-time customer data, power dialing, and smart dialing to optimize outbound calls.
• Performance insights: Built-in analytics help you monitor agent performance and identify areas for improvement.
• Seamless integrations: CloudTalk integrates with popular CRM and helpdesk platforms for effortless data management and a complete customer view for agents. Popular integrations include Salesforce, HubSpot, Pipedrive, and Freshdesk.
• Omnichannel communication: The platform goes beyond calls with SMS/text and mobile app support, offering customers flexibility in how they connect with your business.
• Remote-ready: CloudTalk’s cloud based phone system empowers remote work, allowing agents to provide support from anywhere with an internet connection.

Why Consider CloudTalk Alternatives?

Several factors can prompt businesses to look beyond CloudTalk. Here are some common reasons per G2 reviews:

• Limited customer support: While CloudTalk offers email support on all plans, live phone support is only available on higher-tier plans. This can be inconvenient for businesses seeking more comprehensive support options.
• Slow communication: Some CloudTalk users have reported slow response times via email and challenges with canceling accounts or reaching support.
• Call connectivity and quality issues: Users have experienced inconsistent call connectivity, calls failing to come through, and lag during conversations, especially when the internet connection is weak.

Top 10 CloudTalk Alternatives

If you’re exploring a new contact center solution and aren’t sure that CloudTalk is the right fit, the good news is that there are plenty of alternatives on the market.

Here’s a summary table comparing the best CloudTalk alternatives:

Solution	Starting Price	Strengths	Weaknesses
Nextiva	$129/agent/month	Ease of use, reliability, exceptional customer support	Not just a basic call center
Five9	$119/user/month	AI/ML capabilities, advanced integrations, workforce optimization	Frequent reports of downtime, requires integrations for advanced features
Talkdesk	$85/user/month	Conversational AI, self-service, agent onboarding and assistance	Steeper learning curve
Dialpad	$15/user/month	Real-time guidance, transcriptions, open APIs	Limited video conferencing in the base plan, advanced features need integrations
Aircall	$30/user/month (min 3 users)	Simple UI, call monitoring, CRM integrations	No video conferencing on lower tier plans, minimal customization on the base plan
Genesys	$75/user/month	Customizability, end-to-end CX visibility, open platform	Complexity, reports of performance issues
RingCentral	$65/user/month	Remote work ready, advanced AI and real-time analytics	Pricing is a little confusing (to use RingCX, a RingEX subscription is also required)
8×8	Contact sales	Agent and supervisor workspaces, advanced analytics, and WEM	Lack of transparency since they don’t list prices on their website
CallHippo	$18-$32/user/month	Built-in power dialer, smart call routing & call forwarding, global connect	Businesses may outgrow the platform’s limitations as their needs evolve
JustCall	$29/user/month	Connects with over 100 tools, power dialer, call scheduling, voicemail drop	Businesses seeking unified communications (including video conferencing or internal messaging) may find it limited.

Let’s take a detailed look at the ten top CloudTalk alternatives for call centers looking for a virtual business phone system and business communication platforms.

1. Nextiva – Best Overall CloudTalk Alternative

One of the best CloudTalk alternatives, Nextiva is a comprehensive unified communications (UCaaS) platform that goes beyond voice calls, offering features like video conferencing, team collaboration tools, and SMS/text messaging. It recently acquired Thrio, a leading contact center platform, to integrate AI-powered functionalities.

Key features:

• High-definition voice and video calling: Crystal-clear audio andseamless video conference calls foster impactful communication and collaboration across teams.
• Team collaboration tools: Nextiva integrates features like instant messaging and project management tools, streamlining internal communication and project workflows.
• SMS/text messaging: Engage with customers directly through text messages, offering a convenient and immediate communication channel.
• Intelligent call routing: Advanced call routing options include skills-based routing that directs inbound calls to agents with the most relevant expertise, which improves resolution times and customer satisfaction.
• Conversational AI: Uses AI in its Interactive Voice Response (IVR) system to understand customer inquiries and direct them appropriately.
• Workforce management: Helps with agent scheduling, performance tracking, and quality monitoring, ensuring optimal staffing levels and efficient agent performance.
• Analytics and reporting: Provides valuable data and reports on call center performance, helping businesses identify areas for improvement and optimize their operations.

Key strengths:

• Unmatched user experience: Nextiva is known for its intuitive and user-friendly interface, making it easy for teams to adapt and leverage its functionalities.
• Exceptional reliability: The platform prioritizes uptime, delivering high service availability (99.999%) and consistent high-quality call connections.
• Top-tier customer support: Nextiva receives consistent customer reviews for its readily available and helpful customer support team, ensuring you receive prompt assistance whenever needed.

Pricing:

• Essential: $129/user/month
• Professional: $159/user/month
• Premium: $199/user/month

Best for: Businesses of all sizes that need comprehensive unified communications with cloud-based call center functionality.

Considerations: While Nextiva caters well to businesses of all sizes, its pricing structure might be less competitive for users seeking a strictly basic call center solution.

2. Five9 – Best Call Centers Prioritizing AI

Five9 is a prominent cloud-based software provider offering a comprehensive contact center solution. Their platform enables businesses to manage customer interactions across multiple channels, including voice, email, chat, social media, and SMS.

Key features:

• AI-powered call summaries: Automatically generate summaries of customer calls for faster review, improved agent training, and deeper customer insights.
• Workflow automation: Automate mundane tasks and streamline workflows to enhance agent efficiency and free up time for more complex customer interactions.
• Machine learning predictive dialing: Optimize outbound calling efforts by predicting when agents will most likely connect with live customers.
• Real-time analytics and quality assurance: Gain real-time insights into agent performance and call center operations.

Key strengths:

• Sophisticated feature set: Five9 offers a comprehensive suite of features that cater to advanced contact center needs, including AI functionalities and robust analytics.
• Omnichannel communication: Facilitates seamless customer interactions across various channels, ensuring consistent and positive experiences.

Pricing:

• Digital (digital only): $119/user/month
• Core (voice only): $119/user/month
• Premium (digital + voice): Contact sales
• Optimum (digital + voice + WEM): Contact sales
• Ultimate (digital + voice + WEM + analytics): Contact sales

Best for: Five9 is well-suited for midsize to large call centers prioritizing AI/ML capabilities and third-party integrations.

Considerations: Some users report occasional downtime issues with Five9. Its feature richness might necessitate a steeper learning curve for some teams, and pricing may be a factor for budget-conscious businesses.

3. Talkdesk – Best Empowering Live Agents with AI

Talkdesk is a global contact center solution known for extensive AI functionality across various aspects of customer service, from self-service options to agent support and customer experience analysis.

Key features:

• Real-time agent support: Talkdesk equips agents with real-time coaching and guidance during calls, using AI to suggest appropriate next steps and optimize performance.
• In-depth data analytics: Gain comprehensive insights into agent performance, call center operations, and customer interactions with the software’s robust data analytics tools.
• Workflow automation: Self-service solutions powered by generative AI and no-code AI tools help automate workflows, boosting agent productivity.

Key strengths:

• Customizability: Businesses can tailor Talkdesk to their specific needs by customizing call flows, menus, and agent scripts.
• Integrations: Talkdesk integrates with many CRM and helpdesk applications.
• AI focus: The platform integrates AI throughout the customer service journey, from self-service options to agent support and analytics.

Pricing:

• CX Cloud Digital Essentials: $85/user/month
• CX Cloud Voice Essentials: $105/user/month
• CX Cloud Elite: $165/user/month

Best for: While there are debates about the efficacy or use cases of contact center AI, Talkdesk is best for companies looking to leverage AI/automation to empower live agents.

Considerations: Talkdesk, with its AI functionalities, might have a steeper learning curve compared to simpler solutions. Pricing might also be a consideration for some businesses.

4. Dialpad – Best for Virtual Phone System

Dialpad is another AI-focused contact center solution offering omnichannel functionality. The platform offers live coaching and call sentiment analysis through AI features.

Key features:

• AI-powered call transcription and coaching: Dialpad uses AI to transcribe calls in real time, allowing for easier review, agent training, and performance evaluation. AI also offers real-time coaching suggestions to agents during calls.
• Live call coaching: Managers can monitor calls and provide live coaching to agents in real time.
• Omnichannel support: The platform goes beyond traditional phone calls, offering SMS/text messaging and web chat functionalities for customers to connect with your business.

Key strengths:

• AI-powered features: AI for tasks like smart call routing and bot-assisted chat improves efficiency and customer experiences.
• Scalability: The cloud-based platform adapts to growing businesses, supporting a wide range of user phone numbers.
• Contact center features: Offers advanced features like automatic call distribution and real-time analytics, ideal for businesses needing robust contact center capabilities.

Pricing:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Contact sales

Best for: Businesses wanting to lean into AI-based VoIP or virtual phone systems, particularly if Dialpad’s integrations are already in their tech stack.

Considerations: While Dialpad offers strong integrations, some advanced features, like scheduling meetings, require additional subscriptions to third-party calendar tools (e.g., Google Workspace or Microsoft 365). This can add to the overall cost depending on your specific needs.

5. Aircall – Best for SMBs Needing a Simple VoIP Phone System

Aircall is another CloudTalk competitor worth considering, particularly if you’re looking for a relatively straightforward VoIP system. It was designed with sales and customer support teams in mind.

Key features:

• Straightforward user interface: Boasts a simple and intuitive interface, making it easy for teams to learn and adopt, especially for new cloud-based call centers.
• Reliable CRM integrations: Integrates seamlessly with popular CRM platforms.
• Scalability with add-ons: Offers a scalable solution, with the option to add on features like AI-powered functionalities and advanced analytics as your business needs evolve.

Key strengths:

• Cost-effectiveness: Compared to traditional phone systems, Aircall offers potentially lower costs, offering flexible pricing plans.
• Improved collaboration: Aircall facilitates seamless internal communication and collaboration, making it easier for geographically dispersed teams to work together.
• Focus on customer experience: Integrations with CRMs and features like call routing and analytics empower teams to deliver a better customer experience.

Pricing:

• Essentials: $30/license/month
• Professional: $50/license/month
• Custom: Contact sales

Best for: Small businesses needing a straightforward VoIP phone system with call monitoring/reporting.

Considerations: Aircall’s Essentials plan, with a minimum requirement of three users, might not be suitable for very small teams. Additionally, the Essentials plan offers limited customization options and excludes video conferencing features, which might be limiting for some businesses.

6. Genesys – Best for Enterprise Businesses That Need Lots of Functionality and Integration Options

Genesys offers omnichannel CS solutions, cloud and AI technology, and flexibility to customers looking for a VoIP platform. Its contact center software offers cloud telephony for voice and digital services.

Key features:

• Predictive web engagement: AI anticipates customer needs on your website and proactively engages them with chatbots or targeted assistance, minimizing wait times and streamlining the customer journey.
• Conversational AI: AI-powered chatbots can handle basic inquiries and resolve simple customer issues.
• Agent assist and speech analytics: Empowers agents with real-time AI suggestions and insights gleaned from speech analytics to improve communication effectiveness.
• Omnichannel customer journey management: Facilitates seamless customer interactions across various channels, including phone calls, chat, email, social media, and web messaging.

Key strengths:

• AI-powered automation: Chatbots, self-service options, and intelligent routing boost efficiency and improve customer experiences.
• Data-driven insights: Comprehensive analytics empowers businesses to understand customer behavior, identify trends, and optimize their contact center operations.
• Scalability and customization: Genesys caters to businesses of all sizes, with the ability to scale to meet growing needs and extensive customization options to tailor the platform to specific requirements

Pricing:

• Genesys Cloud CX 1: $75/user/month
• Genesys Cloud CX 2: $115/user/month
• Genesys Cloud CX 3: $155/user/month
• Genesys Cloud CX 4: $240/user/month

Best for: Enterprise businesses looking for a unified, AI-driven cloud contact center solution with plenty of functionality and integration options.

Considerations: Some customer reviews mention occasional reliability and performance issues with Genesys, such as dropped calls or lag. Its extensive feature set might be overwhelming for businesses seeking a simpler solution, and pricing might be a factor depending on the specific features required.

7. RingCentral – Best for Businesses Seeking an Omnichannel Contact Center

RingCentral’s RingCX platform (not to be confused with its RingEX VoIP phone system) leverages advanced AI, robust omnichannel capabilities, and seamless integration with unified communications to deliver a streamlined customer service experience.

Key features:

• All-in-one platform: Combines voice, video, SMS, social media, and team messaging in a single, easy-to-manage omnichannel interface.
• Advanced AI: RingCX (its contact center) is powered by AI technology, providing intelligent automation, real-time insights, and enhanced agent assistance. 
• Real-time analytics: Comprehensive real-time analytics and customizable reports provide actionable insights into customer interactions, agent performance, and operational efficiency

Key strengths:

• Scalability for growth: Whether you’re a small team or a large enterprise, RingCentral scales with your business, offering customizable plans without complex technical hurdles.
• Remote work ready: With mobile and desktop apps, RingCentral supports hybrid and remote teams with reliable, high-quality communications.
• Great customer experience: AI-driven insights, omnichannel support, and seamless collaboration tools empower teams to deliver faster, more personalized service.

Pricing: 

• RingCX: $65/user/month 
• All other plans: Contact sales 

Best for: Mid-sized to large businesses seeking a unified, AI-powered omnichannel contact center with advanced analytics.

Considerations: The pricing is a little confusing to figure out. To use RingCX, a RingEX subscription is also required. This means the combined starting cost per agent is $85/month ($20 for RingEX Core + $65 for RingCX).

8. 8×8 – Best for Growing Businesses Needing Scalable Communications

8×8 is a CloudTalk alternative that’s particularly well-suited for enterprises and rapidly scaling teams that require a robust, secure, and highly configurable contact center platform. It offers a broad suite of cloud-based tools for voice, video, chat, and contact center operations.

Key features:

• Agent & supervisor workspaces: Intuitive, role-based dashboards provide agents and supervisors with real-time insights and performance metrics.
• Advanced analytics & reporting: Analytics, customizable dashboards, and customer journey analytics help organizations monitor performance and optimize workflows.
• Workforce Engagement Management (WEM): Includes quality management, coaching, workforce management, and post-call surveys to support agent development.

Key strengths:

• Scalability: Easily adapts to seasonal changes and business growth, making it suitable for both mid-sized and large organization.
• Strong analytics & reporting: Detailed call analytics, sentiment analysis, centralized reporting system, and AI-driven insights help businesses optimize communication and service.
• CRM & app integrations: Integrates with leading CRM systems like Salesforce, Microsoft Teams, Slack, and more, plus APIs that allow for integration with other platforms and services for more flexibility.

Pricing: For current and custom pricing, contact sales.

Best for: Mid-sized to large businesses with global operations or compliance needs, looking for an all-in-one voice and contact center solution.

Considerations: 8×8 does not list their prices on their website, so this lack of transparency makes it difficult to compare when shopping around for a good contact center solution. You may also be surprised by hidden or extra fees for E911, regulatory fees, international calls, hardware, and some features.

9. CallHippo – Best for Budget-Conscious Teams

CallHippo is a flexible VoIP solution designed with growing businesses in mind. Known for its quick setup, wide selection of international numbers, and ease of use, it’s especially appealing to startups and SMBs building global customer support or sales teams on a budget.

Key features:

• Smart call routing: Route calls based on time zones, user availability, or priority using advanced call management tools.
• Smart dialer & call forwarding: Built-in power dialer connects with leads by automatically redirecting calls to available agents or devices so that no call goes unanswered.
• Global connect: Instantly acquire virtual numbers in 100+ countries, mask caller IDs to appear local, and manage calls across time zones.

Key strengths:

• Cost-effective: Offers one of the lowest entry points in the market, with flexible plans and no hardware investment required.
• Fast onboarding: Teams can be up and running in minutes, with a user-friendly dashboard that requires minimal technical expertise.
• Scalable & remote-ready: Cloud-based architecture supports teams of any size, with no geographic restrictions and minimal IT overhead.

Pricing:

CallHippo has two general plans, each with several pricing tiers.

Essential (AI-enhanced customer support solutions):

• Starter: $18/user/month
• Pro: $30/user/month
• Ultimate: $42/user/month
• Enterprise: Contact sales

Pro Suite (AI-optimized for bulk calling in sales, support, and call center teams):

• Bronze: $32/user/month
• Silver: $40/user/month
• Platinum: $48/user/month
• Enterprise: Contact sales

Best for: Startups and small teams looking for a fast, cost-effective VoIP solution with international coverage.

Considerations: While CallHippo is highly cost-effective and feature-rich for its price, some advanced tools (like AI transcription or advanced analytics) are only available on higher-tier plans or as add-ons. Larger businesses may outgrow the platform’s limitations as their needs evolve.

10. JustCall – Best for SMBs & Sales Teams Seeking Robust CRM Integrations

JustCall is a versatile cloud-based phone system tailored for sales and customer support teams looking to streamline communications and automate daily workflows. Its built-in productivity tools are great for teams focused on outbound calling, inbound support, and detailed call tracking.

Key features:

• CRM & helpdesk integrations: Connects seamlessly with over 100 tools, including HubSpot, Salesforce, Zoho, Pipedrive, Intercom, and more.
• Call automation tools: Power dialer, call scheduling, voicemail drop, and call disposition tracking help teams increase efficiency.
• Conversation intelligence: AI-based features like call scoring, transcription, and sentiment analysis available on higher-tier plans.

Key strengths:

• Sales-focused productivity: Automation features and dialing tools make JustCall a great fit for outbound sales teams.
• Quick deployment: Setup is straightforward, with browser-based apps and mobile support for remote or hybrid teams.
• Data-driven coaching: Call analytics and real-time coaching tools enable team leads to monitor and improve performance.

Pricing:

• Team: $29/user/month
• Pro: $49/user/month
• Pro Plus: $89/user/month
• Business: Contact sales 

Best for: Sales and support teams that need robust CRM integration, productivity tools, and multichannel communication.

Considerations: While JustCall is rich in outbound sales features, businesses seeking unified communications (including video conferencing or internal messaging) may find it limited. 

Key Takeaways on Choosing the Best CloudTalk Alternative

There is no one-size-fits-all. But taking a structured approach to evaluate your current and future needs across factors like features, UX, integrations and pricing will help identify the call center solution that aligns best with your organization’s goals.

Here are some key takeaways for choosing the best alternative to CloudTalk or any other contact center solution:

• Define your must-have features and prioritize pricing, ease of use, advanced capabilities like AI/automation, third-party integrations, and scalability needs.
• For very small teams or basic call center needs, simpler VoIP solutions like Nextiva Power Suite starting at $60 or Aircall could be a good fit at a lower cost.
• If AI-driven capabilities like conversation intelligence, real-time analytics, smart routing, and self-service are paramount, evaluate Nextiva contact center, Dialpad, Five9, Talkdesk, and Genesys.
• For larger enterprise deployments requiring deep customization, open APIs , and end-to-end CX visibility across channels, Genesys and Five9 provide those robust, albeit more complex platforms.
• Pay close attention to reliability, uptime, and performance based on user reviews. Solutions like Nextiva received exceptional reviews, while Five9 had multiple complaints about frequent downtime.
• Make integrations with your existing CRM, business tools, and cloud platforms a key criterion. Aircall, Dialpad, and Five9 stand out for their pre-built integration marketplaces.
• Don’t overlook the user experience and the learning curve for agents and admins. Nextiva, Aircall, and Dialpad are highlighted for their simplicity and ease of use.
• Map out your long-term growth path and consider scalability. While more stripped-down initially, some solutions like Dialpad allow scaling up affordably with add-ons.
• For companies dealing with sensitive customer data, evaluate security robustness. Nextiva, Genesys, Five9, and Talkdesk have stringent security certifications like HIPAA, PCI-DSS, and SOC compliance.
• If possible, take advantage of free trials or demos to properly test out the top contenders’ software, integrations, and experience in your specific environment before deciding.

Our Evaluation Criteria for CloudTalk Alternatives

When we evaluated these alternative contact center solutions, here’s the criteria we based it on:

• Ease of Use & Setup: We looked for platforms that are quick to deploy, intuitive to use, and require minimal training for teams to get started.
• Call Quality & Reliability: Clear audio and consistent uptime were non-negotiables—especially for customer-facing teams.
• Key Features & Integrations: We prioritized tools with strong routing options, call recording, and seamless integrations with CRMs and helpdesks like Salesforce, HubSpot, and Zendesk.
• Analytics & Reporting: We evaluated how well each platform tracks performance, offers real-time insights, and helps teams make data-driven decisions.
• Scalability & Global Reach: Whether supporting a local team or a global operation, we looked at how easily each platform grows with your business—including international number availability and multi-location support.
• Pricing & Value: Finally, we considered overall value—what features you get at each pricing tier, whether international calling is included, and whether advanced tools are paywalled behind enterprise plans.

Why Nextiva Is the Best CloudTalk Alternative

There are plenty of solid options when you’re considering CloudTalk alternatives and competitors. Ultimately, every call center should review the options and choose the tool that best meets its immediate and future needs.

That said, Nextiva is the best CloudTalk alternative as a call center solution, offering a strong balance of core essential functionality, advanced features, and scalability all at an affordable price point.

Call centers often choose Nextiva’s UCaaS system for the following reasons:

• Easy to use and manage: Its intuitive, user-friendly interface eases adoption, and it is ideal for smaller teams.
• Top-notch support: Reliable assistance and a dedicated account manager ensure smooth operation regardless of the cost of your plan or your number of users.
• Strong uptime: Its 99.999% uptime and consistent high call quality ensure an excellent customer experience.
• All-in-one features: It offers VoIP, CRM integration, automation, and more all in one convenient platform.
• Good scalability (SMB-friendly): It offers tailored features and pricing for manageable growth regardless of your contact center headcount.
• Cost-effective alternative: It is affordable compared to complex enterprise solutions.
• Unlimited calling: There’s no need to track minutes, inbound vs. outbound call capacity, or utilization rates; just focus on providing the best service possible.
• World-class streamlining and integrations: It simplifies communication workflows to improve contact center agent efficiency.

When choosing a contact center solution, make sure you consider the features you need — not just the ones that sound impressive. Many call centers benefit from a well-rounded UCaaS system that has the essential features they need and reliable performance.