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Focus your agents on the important cases and let the AI automate and improve call routing, reduce hold times, and save you money.
Talk to an expertWith natural language processing, powered by Google Dialogflow and IBM Watson, your callers no longer need to sit through a long menu of options. They can simply speak in their natural language, state their request, and get the help they need quickly. That’s the beauty of Conversational AI.
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Advanced IVR with Conversational AI uses Machine Learning to understand the various ways your customers make requests. For example, you might teach the virtual agent to understand the phrase “I’d like to get my car fixed,” and, over time, the virtual agent will understand that “Can you fix my car?” means the same thing.
Conversational AI enables companies to dramatically cut costs while improving customer experience, appealing to businesses of every size.
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