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Conversational AI is the next generation of IVR.

Focus your agents on the important cases and let the AI automate and improve call routing, reduce hold times, and save you money.

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Advanced IVR with Conversational AI

With natural language processing, powered by Google Dialogflow and IBM Watson, your callers no longer need to sit through a long menu of options. They can simply speak in their natural language, state their request, and get the help they need quickly. That’s the beauty of Conversational AI.

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Conversational AI

With Conversational AI, you’ll be able to offer open-ended prompts and automate routing intelligently.

Every call makes your system smarter

Advanced IVR with Conversational AI uses Machine Learning to understand the various ways your customers make requests. For example, you might teach the virtual agent to understand the phrase “I’d like to get my car fixed,” and, over time, the virtual agent will understand that “Can you fix my car?” means the same thing.

Conversational AI
Conversational AI using Natural language Call Steering
Conversational AI
potential savings of using a virtual agent over a human agent

Save
a boatload

Conversational AI enables companies to dramatically cut costs while improving customer experience, appealing to businesses of every size.

Conversational AI Pricing

Advanced IVR

Conversational AI

Speak with a representative to learn about custom pricing
  • Conversational AI
  • Advanced IVR
  • Intelligent Call Distribution

Make your whole company happy.

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Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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We'd like to know you better so we can serve you better.

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By providing information in this form, you agree to Nextiva's Privacy Policy