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What is IVR in VoIP?

IVR stands for Interactive Voice Response. An IVR is an automated menu that callers navigate with their voice or keypad. IVRs may include Application Programming Interfaces (APIs). APIs link the menu to other systems.

Some IVRs ask for phone numbers or PIN numbers to authenticate users before they reach an agent. Others provide real-time directions and updated flight information.

IVRs are powerful tools when added to a business's phone system.

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