Back

Agent Tooling

AI Use Cases

Analytics

Architecture

Intelligent Routing

Journey Orchestration

Outbound Dialing

Platform

WEM Aspect

Powered by

Robust Features
Versatile platforms powering your business with innovation and efficiency.

The Nextiva platforms give you everything you need in one place to centralize all of your conversations and grow your business faster.

Nextiva Platform Library

73 platform capabilities

See more

Powered by

Become a customer experience pro with Nextiva

Company
Using Nextiva

Popular Topics

Join our community
Access the best customer experience content

Nextiva is shaping the future of CX. Learn how to take your customer interactions to the next level.

Visit the blog →

Powered by

For every industry, there’s a Nextiva solution

Choose your industry to get started

The leaders in

And for any size business.

Navigate by company size

Grow

Small Business

Crafting success stories for entrepreneurs and small business endeavors.

Scale

Enterprise

Tailored solutions for mid-size and enterprise-level business success.

The leaders in

Deliver end-to-end personalized experiences at scale

Engagement Channels
Customer Experience
AI Capabilities
Automation & Productivity

Powered by

Engagement Channels
Customer Experience
AI Capabilities
Automation & Productivity

Powered by

left arrow icon Back to glossary
Call features

What is IVR in VoIP?

IVR stands for Interactive Voice Response. An IVR is an automated menu that callers navigate with their voice or keypad. IVRs may include Application Programming Interfaces (APIs). APIs link the menu to other systems.

Some IVRs ask for phone numbers or PIN numbers to authenticate users before they reach an agent. Others provide real-time directions and updated flight information.

IVRs are powerful tools when added to a business's phone system.

Related reading:

Trusted by millions
of users daily

G2 Rating

4.5/5

TrustPilot Rating

4.7/5

I’m a big fan of Nextiva

Steve Wozniak

Co-founder at Apple

(800) 799-0600

800-799-0600

Get a (free) live demo

Schedule a 30-minute product demo with expert Q&A







We’re committed to your privacy. Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Nextiva uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe at any time. For more information, check out our Privacy Policy.


Close icon
Use fewer apps, get more done.

Download the NextivaONE app.

Desktop

Mobile

Nextiva iOS App QR Code
Nextiva Android App QR Code