Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions. Advanced IVR includes a...

As more businesses implement automation for customer interactions, how can a company take their business to the next level and...

Customer loyalty denotes the extent of a customer’s devotion to a company’s products or services and how strongly they consistently...

Why is it important for companies to know who their customers are? When businesses understand their customers, they can effectively...

Purchase experience indicates how consumers perceive their experience of buying a product or service from a company. When companies improve...