Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions. Advanced IVR includes a...

As more businesses implement automation for customer interactions, how can a company take their business to the next level and...

Customer loyalty denotes the extent of a customer’s devotion to a company’s products or services and how strongly they consistently...

Why is it important for companies to know who their customers are? When businesses understand their customers, they can effectively...

Purchase experience indicates how consumers perceive their experience of buying a product or service from a company. When companies improve...

Customers are eager to learn when their new service is available. When companies proactively notify their customers of service activation,...

How can companies offer priority service to their most valued customers? When companies give their preferred customers the red-carpet treatment,...

How can companies authorize callers without increasing talk time? To protect customer privacy and account integrity, businesses request verification information...

How can companies reduce the number of abandoned calls? Abandoned calls occur when callers hang up before reaching an agent....

Customers appreciate reaching the desired party in the shortest amount of time possible. Instead of spending time rerouting calls, employees...

How can companies provide localized service to customers? Companies that offer personalized local service enhance the customer experience while promoting...

How can businesses manage calls that come in after regular business hours? Businesses driven by customer service want to provide...

How can companies collect credit card payments securely? Businesses that accept credit card information over the phone must adhere to...

How can businesses quickly collect on overdue payments? Managing payment collections is one of the most frustrating aspects of running a...

How can companies alleviate the challenges of managing customer support? Companies want to optimize the quality of service while maintaining...

When customers rely on businesses to provide help through the support desk, they appreciate knowing the progress of their requests....

How can companies efficiently extend their customer service support? Multilocation businesses have the opportunity to offer support beyond the typical...

How can subscription-based businesses improve their services? Companies want to extend member services efficiently and economically. For example, a chocolate-of-the-month...

How can membership- or subscription-based businesses ensure customer commitment? Companies want to protect ongoing relationships with their subscribers. For example,...

Call centers that handle shipments and returns often experience high call volumes. Many of those calls involve simple queries about...

Call centers that take customer orders often receive calls involving simple queries about order status. How can companies address these...

Managing appointments can be a burden for businesses built around professional services. Rather than devoting resources to schedule appointments, businesses...

How can businesses efficiently confirm appointments without allocating resources for calling clients one by one? Businesses driven by client appointments...

How can organizations broadcast urgent messages to a large audience? Timely communication of messages can be critical for the safety...

How can companies quickly and clearly notify customers of outages? Outages and service disruptions are inevitable. By delivering clear and timely...