Advanced Interactive Voice Response (IVR) is a web-based system used for building complex call handling and messaging solutions. Advanced IVR includes a...

As more businesses implement automation for customer interactions, how can a company take their business to the next level and...

Customer loyalty denotes the extent of a customer’s devotion to a company’s products or services and how strongly they consistently...

Why is it important for companies to know who their customers are? When businesses understand their customers, they can effectively...

Purchase experience indicates how consumers perceive their experience of buying a product or service from a company. When companies improve...

Customers are eager to learn when their new service is available. When companies proactively notify their customers of service activation,...

How can companies offer priority service to their most valued customers? When companies give their preferred customers the red-carpet treatment,...

How can companies authorize callers without increasing talk time? To protect customer privacy and account integrity, businesses request verification information...

How can companies reduce the number of abandoned calls? Abandoned calls occur when callers hang up before reaching an agent....

Customers appreciate reaching the desired party in the shortest amount of time possible. Instead of spending time rerouting calls, employees...

How can companies provide localized service to customers? Companies that offer personalized local service enhance the customer experience while promoting...

How can businesses manage calls that come in after regular business hours? Businesses driven by customer service want to provide...

How can companies collect credit card payments securely? Businesses that accept credit card information over the phone must adhere to...

How can businesses quickly collect on overdue payments? Managing payment collections is one of the most frustrating aspects of running a...

How can companies alleviate the challenges of managing customer support? Companies want to optimize the quality of service while maintaining...