Advanced IVR: Enabling Clients to Schedule Appointments

Managing appointments can be a burden for businesses built around professional services. Rather than devoting resources to schedule appointments, businesses can enable clients to schedule their own appointments.

For example, an auto repair company would rather devote resources towards fixing vehicles than towards scheduling appointments. Similarly, stylists at a hair salon would prefer not to step away from their clients to answer the phone.

With Advanced IVR, businesses can offer clients a 24 x 7 hotline to schedule appointments. Clients interact with Virtual Agents that autonomously handle routine and repetitive transactions to schedule appointments without needing to speak with an employee.

Use Appointment Maker in Advanced IVR to:

  • Allow clients to query availability and schedule appointments 24 x 7 by telephone without requiring input from the staff.
  • Automate the process of managing appointments.
  • Integrate seamlessly with an existing booking system via web services (requires REST API access for integration).
  • Reduce interruptions and free the staff to attend to other priorities.
  • Review detailed reports via a browser-based portal to obtain insights.

NOTE: To automatically call clients with appointment reminders, use Appointment Reminder. For information, click here.

Enabling clients to schedule appointments increases employee productivity and offers clients the freedom to schedule appointments around the clock. To add Advanced IVR to an account, contact a Nextiva Account representative or call (800) 799-0600.


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