Advanced IVR: Enabling Customers to Check Order Status

Call centers that take customer orders often receive calls involving simple queries about order status. How can companies address these simple order status queries without diverting employees from more productive tasks such as taking more customer orders?

Advanced IVR offers a cloud-based self-service solution for customers to conveniently and quickly check order status. A Virtual Agent that autonomously handles routine and repetitive transactions prompts the caller to enter an order number and presents the details of the order status.

Use Advanced IVR Order Lookup to:

  • Provide callers a convenient and time-saving self-service option for simple order status queries.
  • Reduce call handling costs through automation.
  • Fully integrate with an existing order placement system.
  • Easily customize and quickly deploy call prompts and call handling with no coding or advanced technical skills required.
  • Increases staff availability to focus on higher-value tasks.
  • Obtain detailed call data insights via customizable graphical reports in a browser-based portal.

 

Advanced IVR helps businesses increase productivity and improve customer experience. To add Advanced IVR to an account, contact a Nextiva account representative or call (800) 799-0600.

 

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