Top 10 Dialpad Alternatives & Competitors [2024]

May 24, 2024 14 min read

Alex Doan

Alex Doan

Dialpad Alternatives and Competitors To Check Out

While Dialpad offers a robust suite of features, its AI focus and pricing might not align with every business’ needs.

All you need is a reliable phone system that’s user-friendly, affordable, and meets your current requirements (without added complexity!).

This guide explores top alternatives to Dialpad, catering to various needs and budgets. We’ll delve into each option’s strengths and weaknesses, helping you navigate the options and find the perfect communication solution for your growing business.

Dialpad’s Strengths

Dialpad is a cloud-based communications provider that offers Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Before diving into its alternatives, let’s see why businesses choose Dialpad:

Why Look for Dialpad Alternatives

Businesses might explore Dialpad competitors for various reasons: seeking a more budget-friendly option, needing a broader range of integrations, or prioritizing video conferencing capabilities.

Here are a few key ones:

1) Focus on AI

If your communication strategy prioritizes human interaction over AI-driven automation, Dialpad’s emphasis on AI might not be ideal.

Dialpad excels when businesses fully use its AI features, such as bot-assisted live chat for identification and verification. However, if you have established human-centric processes, relying heavily on AI might not align with your current priorities.

In such cases, you may be paying for features you’ll never use, and it might be worth exploring alternatives that better match your needs.

What is AI in the contact center?

2) Complex implementation

For some users, the AI features and setup process might feel overwhelming, especially for smaller teams.

Setting up Dialpad can be time-consuming, especially when dealing with complex AI elements like bot scripts and data pre-loading. Rushing through the provisioning and configuration phases may result in suboptimal outcomes.

If you need to set up a contact center solution quickly, other business phone systems might be better suited for quick and self-service onboarding, offering more straightforward setup processes and requiring less upfront configuration.

3) Cost concerns for small businesses

Dialpad’s pricing might not be the most budget-friendly option for all businesses, particularly for those with limited needs.

Dialpad’s UCaaS tools are priced at $23 (Standard) and $35 (Pro) per user per month, but getting a clear picture of the costs for your contact center implementation often requires a lengthy conversation with its sales team.

Smaller businesses with straightforward requirements prefer alternatives that offer more transparent and accessible pricing information, allowing for easier comparison without extensive sales interactions.

Top 10 Dialpad Alternatives & Competitors in 2024

If you’re short on time, here’s a quick comparison of the top five Dialpad competitors.

FeatureNextivaAircall3CXGrasshopperZoom Phone
Pricing (per user/mo)Starts at $18.95Starts at $30Free (limited for up to 10 users)Starts at $14Starts at $10
IntegrationsExtensivePopular AppsLimitedLimitedPopular Apps
Mobile AppYesYesYesYesYes
International CallingYesYesYes (add-on)YesYes
Video ConferencingYesNoYesNoIncluded
Target AudienceSMBs, EnterprisesSMBsSolopreneurs & SMBsSolopreneurs, SMBsSMBs
Best ForSmall businesses looking to move quickly and want one phone system for all their team members with plenty of integrationsBusinesses who spend all day in an app like Zendesk or SlackBasic requirements if you’re looking for a no-frills approach to VoIPAdding a business number to your personal phoneUsers familiar with Zoom

Here’s a quick guide to which alternative might be a good fit:

The following options cater to a range of business needs and communication styles:

1. Nextiva

Nextiva business applications

Nextiva is a comprehensive cloud-based phone system and UCaaS solution combining voice calls, email, video conferencing, web chat, and social media into a single platform. Nextiva excels for small and medium businesses seeking a user-friendly platform that fosters team collaboration and enhances customer experience.

Key features

Why Nextiva is a good Dialpad alternative

Nextiva stands out from other communication platforms by offering three unique features:

With a 99.999% SLA and 24/7 support, including chat and ticketing options, Nextiva ensures reliable service and assistance whenever needed. The Nextiva Support Center provides webinars, phone guides, and documentation for self-administration.

Nextiva pricing

Nextiva offers tiered pricing based on the features you need. Here’s a rundown:

Check out all of Nextiva’s pricing options ↗

Who is Nextiva best for?

Nextiva is an excellent choice for small to medium-sized businesses looking for a comprehensive, cloud-based communication solution.

It’s particularly suitable for companies that require seamless integration between front and back-office operations, as well as those seeking a scalable and easy-to-set-up communication platform.

Pros and cons

Easy to set up when you need to move quicklyFewer AI options compared to Dialpad
Integration of front and back officeNo integration with Apple Business Chat
Scalable and cloud-first approach

2. Aircall

Aircall product shot

Aircall is a cloud-based call center software ideal for businesses that prioritize a streamlined experience for agents working within a single application like Slack or Zendesk. Aircall offers real-time analytics, call recording, and customizable IVR.

Key features

Aircall pricing

Aircall offers two main subscription plans with a free trial available:

*Extra phone numbers can be added to either plan for an additional $6 per month. Aircall requires a minimum of 3 users for all its plans. You can also request a personalized quote from its sales.

Who is Aircall best for?

Small to medium-sized businesses and startups that need a reliable and scalable call center solution find Aircall suitable. The platform’s pay-as-you-go pricing model and free trial option make it an accessible solution for growing companies.

Pros and cons

User-friendly interface and easy setupLimited multichannel support (voice-focused)
Real-time analytics and reportingAdvanced features may require higher-tier plans
Customizable IVR for efficient call routingSome integrations may require additional setup

3. 3CX

3cx phone system

3CX is a feature-rich Dialpad alternative offering phone systems, video conferencing, and live chat functionalities. 3CX provides deployment flexibility (cloud or on-premise) and caters to businesses with varying IT infrastructures.

Key features

3CX pricing

3CX offers a freemium model with paid plans. Here’s a breakdown of the different plans billed annually:

Its pricing changed in August 2022, so it might be best to consult their official website for the latest info.

Who is 3CX best for?

The software’s focus on simplicity makes it an attractive choice for smaller teams or those with basic communication requirements. 3CX is also an excellent choice for businesses with technical expertise and a desire for granular control over their communications system.

Pros and cons

Microsoft Teams integration for direct call routingLacks modern collaboration features
Softphone installation and setupNot a true contact center solution
DIY VoIP phone service optionTechnical skills required for maintenance and configuring PBX systems.
Free plan for up to 10 usersLimited scalability for larger enterprises

4. OnSIP

OnSIP product shot

OnSIP is a user-friendly VoIP replacement for on-premises phone systems. Ideal for businesses seeking a basic solution that prioritizes simplicity and doesn’t require advanced collaboration features.

Key features

OnSIP pricing

OnSIP’s pricing structure revolves around a base subscription with additional features available for separate fees. Here’s a breakdown:

Who is OnSIP best for?

OnSIP is best for small to medium-sized businesses that don’t require advanced collaboration features or a full-fledged contact center solution, OnSIP’s straightforward approach to VoIP communication makes it an attractive Dialpad alternative.

Pros and cons

User-friendly interface and easy-to-use featuresNo omnichannel experience
Ability to configure an informal contact centerExpensive to configure contact center capabilities
Reliable VoIP providerLimited collaboration features
Fewer advanced features compared to Dialpad
Complex pricing structure

5. OpenPhone


OpenPhone is a modern solution for startups and small businesses. OpenPhone offers a unified interface for managing business calls, texts, and contacts, making it a straightforward and user-friendly communication solution.

Key features

OpenPhone pricing

OpenPhone offers three pricing plans with a la carte options for additional features:

Who is OpenPhone best for?

OpenPhone is an ideal choice for startups and small businesses that don’t need the complexity of feature-rich solutions like Dialpad. The platform’s focus on basic phone use cases and its streamlined interface make it an attractive option for small teams.

Pros and cons

Flexible pricing plansNo contact center option
User-friendly mobile and web appsLimited CRM integrations (Salesforce and HubSpot only)
Customizable business phone numbersSome integrations require higher pricing tiers
Integrations with popular business toolsNot suitable for enterprises with advanced requirements

6. Grasshopper

Grasshopper phone system

Grasshopper provides a virtual business phone number that can be used on personal mobile devices. Grasshopper benefits small business owners and entrepreneurs seeking a professional presence without a separate business phone.

Key features

Grasshopper pricing

Grasshopper offers virtual phone system plans with features suitable for solopreneurs, small businesses, and even larger teams.

Grasshopper also offers a free trial for 7 days. You can also purchase add-ons like additional phone numbers ($9/month each).

Who is Grasshopper best for?

Grasshopper works best for small businesses, entrepreneurs, and freelancers who want a professional presence without the complexity and cost of a full-fledged business phone system.

Pros and cons

7-day free trial to test the serviceOnly available in the USA and Canada
Easy toll-free number selectionCall recording is not permitted
Separates business and personal communicationNo contact center option
Limited international calling capabilities

7. Zoom Phone

Zoom Phone System Screenshot

Zoom Phone banks on the familiarity and ease of use of the popular Zoom video conferencing platform. Zoom Phone offers a smooth transition for businesses seeking a UCaaS solution with a consumer-grade interface.

Key features

Zoom Phone pricing

Zoom Phone offers a freemium pricing model with tiered paid plans catering to individual users, small teams, and enterprises.

Zoom Phone also offers a number of add-on features, such as unlimited calling to 19 additional countries and SMS/MMS messaging.

Who is Zoom Phone best for?

Zoom Phone remains a strong contender as a Dialpad alternative, particularly for organizations that value user adoption and ease of use. Its comprehensive UCaaS suite and ability to function as a contact center console make it a versatile choice for businesses with diverse communication needs.

Pros and cons

Free access to 40-minute meetingsNew to the contact center market
Familiar interface for easy adoptionComplex configuration for automated workflows and IVR
Seamless integration with other Zoom apps and featuresRegular new product releases may overwhelm small businesses
Potential security concerns due to a large user base

8. Vonage

Vonage phone system

Now owned by Ericsson, Vonage offers a UCaaS solution with features like chat, calling, and meetings within a single application. It caters to businesses with a focus on customer engagement and conversational commerce.

Key features

Vonage pricing

Vonage offers a variety of phone plans for businesses. Here’s a summary of the pricing options:

There is a 12-month promotional discount available for all plans.

Who is Vonage best for?

Businesses focusing on customer engagement and conversational commerce will benefit from Vonage’s add-on features. The platform’s developer-friendly products and composable CPaaS options make it attractive for organizations with specific customization and integration requirements.

Pros and cons

Global coverage and reliabilityRelatively new to the unified communications market
Robust unified communications platformAn amalgamation of previous apps can be confusing for users
Advanced call management featuresProducts tend to be more developer-focused, requiring API knowledge
Scalable for businesses of all sizesPricing may be complex due to API-based structure

9. GoTo Connect

GoTo Connect phone system

GoTo Connect is a unified communications platform integrating chat, phone calls, and meetings. GoTo Connect also offers a dedicated contact center solution and excels for businesses using Microsoft Teams due to its direct routing option.

Key features

GoTo Connect Pricing

GoTo Connect offers a variety of plans that can be customized to fit the needs of your business. However, specific pricing information is not available on their website. They do offer a free trial. Contact GoTo Connect for more details on pricing.

Here’s another GoTo Connect pricing guide to refer to.

Who is GoTo Connect best for?

Companies that use Microsoft Teams benefit from GoTo Connect’s direct routing option, allowing for seamless integration between the two platforms. Additionally, businesses that frequently host webinars or conference calls will find value in GoTo’s robust tools for these purposes.

Pros and cons

Direct routing option for Microsoft TeamsLack of maturity in the cloud communications market
Access to webinar and conference calling toolsLimited customization options compared to some competitors
User-friendly interface and easy setupPotential learning curve for users accustomed to other platforms

10. 8×8

8x8 offers a composable “experience communications as a service” option called XaaS

8×8 offers a unique “experience communications as a service” (XaaS) solution, allowing businesses to create customized communication platforms. 8×8 caters to enterprises with complex communication needs and offers features like VoIP calls, video meetings, chat, and contact center functionalities within a single platform.

Key features

8×8 pricing

8×8 offers a tiered pricing structure with cloud-based communication features. The exact pricing information isn’t available on its website and you need to contact its sales for a quote.

Here’s some information based on other sources.

Paid plans start at $24 per user, per month (billed annually). Month-to-month billing might be slightly higher.

Who is 8×8 best for?

Enterprises with complex communication infrastructures benefit from 8×8’s single-platform approach, which integrates VoIP calls, video meetings, chat, and contact center capabilities.

Pros and cons

Advanced analytics and reportingFrequently changed model may cause confusion
Global coverage and reliabilitySome basic features only available in higher pricing tiers
Advanced contact center featuresSteep learning curve to customizing VoIP solutions
Seamless third-party integrationsHigher prices compared to some competitors

How To Choose the Right Dialpad Alternative

To choose the right Dialpad alternative, understand your specific business needs.

Weigh the pros and cons and assess your needs (AI functionality, contact center capabilities, VoIP solution, etc.) to find the best fit.

Nextiva: Your Feature-Rich & Best-Practice Option

If you’re looking for a no-frills, best-practice Dialpad alternative, Nextiva has all bases covered.

Nextiva offers a comprehensive unified communications platform that combines voice calls, email, video conferencing, web chat, and social media into a single hub. It caters to small and medium businesses seeking a solution that focuses on driving team collaboration and better customer experience.

Key features include:

Its phone call quality is noticeably sharp and clear, but that’s not all people like about it. Its Android and iOS mobile apps rock a user-friendly interface quite familiar to its desktop apps.

Nextiva has been named the Best Business Phone System by U.S. News for four years. It also scores 4.6 out of 5 with Forbes and is described as highly reliable by CrazyEgg.

Companies like Shelby America, Veterans Home Care, and Orange County Rescue Mission have chosen Nextiva for their business communications needs.

“Setting up a phone tree for a gazillion people is not easy but the questions that our Nextiva reps asked and what they have done with other companies made it easy. What I like the most about Nextiva is how scalable it’s been. We started at 400 employees and we’re at almost 1800 employees now.”

Annie Izquierdo
Leadership & Process Trainer at Titan Solar Power

Dialpad, Aircall, 3CX, OnSIP, OpenPhone, Grasshopper, Zoom, Vonage, GoTo Connect, and 8×8 have no relationship with Nextiva, Inc. and are the registered trademarks of their respective owners.

Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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