OpenPhone Pricing: Can It Beat Nextiva?

April 10, 2024 9 min read

Alex Doan

Alex Doan

Featured Image - Openphone

When considering virtual phone systems, many SMBs find themselves comparing Nextiva and OpenPhone. At first glance, the OpenPhone pricing plans seem lower, but it’s important to consider what features you’re getting at each price point. 

So, does OpenPhone have all the features your business needs at a price point you’re happy with? Let’s take a closer look. 

OpenPhone Plans & Pricing

OpenPhone is a cloud-based communications platform that offers voice and messaging capabilities for businesses of all sizes. It’s a reliable service with basic functionalities that may be perfect for a small or medium-sized business (SMB).


Let’s dive into their pricing plans.

Starter plan: $15/month per user (billed annually)

The Starter plan is ideal for small businesses that have relatively simple communication needs and don’t conduct significant business communications outside the U.S. or Canada. 

Features of the Starter plan include: 

Business plan: $23/month per user (billed annually)

This plan can benefit SMBs that plan to grow or those that need slightly more advanced and collaboration-focused features. 

The Business plan includes everything in the Starter plan, plus the following: 

Enterprise plan: Custom pricing — contact sales for more information

The Enterprise plan can benefit scaling SMBs or large businesses that may need additional support or customization options. However, it doesn’t offer many more benefits than the Business plan.

The Enterprise plan includes everything in the Business plan, plus the following: 

Add-ons (across all plans)

OpenPhone customers can choose from any of the following add-ons to include in the monthly plan of their choice:

  • Additional phone numbers: $5 per number, per month
  • International calls and messages: Billed per minute or message (rates vary by country)
  • Automated messages via Zapier: $0.01 per outgoing text message 

Nextiva Plans & Pricing

Nextiva’s pricing model offers more flexible plans, which vary slightly depending on the number of users. This makes Nextiva a strong choice for businesses that want to scale, as its pricing remains affordable alongside growth. 

For the best rate, we recommend choosing an annual billing option, which is reflected below. Remember, you can change your service anytime, so if you find that your current plan no longer suits your growing needs, reach out to your Client Success Manager.

Nextiva also offers contact center solutions for businesses with growing support or sales teams.

Essential plan: $18.95/month per user (billed annually)

Nextiva’s Essential plan is ideal for consultants, startups, or small businesses with mature communication needs. 

Key features of the Essential plan include: 

Professional plan: $22.95/month per user (billed annually)

The Professional plan is well-suited to growing businesses with increased communication and collaboration needs. Agencies, scaling e-commerce stores, and businesses with large customer support teams can benefit from this plan. 

The Professional plan includes all features in the Essential plan, plus the following: 

Enterprise plan: $32.95/month per user (billed annually)

The Enterprise plan is a strong virtual phone system and communication solution for large and enterprise businesses with high-volume calls and messages, including large contact centers, financial institutions, educational organizations, and healthcare providers. 

The Enterprise plan includes all of the features in the Professional plan, plus the following:

Common features across all of Nextiva’s plans

While each tier adds and improves upon the last, some features are universal. Whether you only want the essentials or are looking for enterprise communications, you’ll find these in every plan:

  • Call pop with customer information, providing key context about the caller at a glance
  • Customizable call routes to direct inbound calls to the right place or person
  • Advanced call management features, including call forwarding, call transfers, call waiting, and call hold
  • Voicemail-to-text service, turning voice messages into easily accessible text messages
  • Unlimited virtual faxing
  • 24/7 customer support via chat or phone

Which Nextiva plan is best?

Our most popular plan is Nextiva Enterprise, which offers the most features and functionality for small and mid-size companies. In addition to extensive business communication features, it provides advanced integrations with apps like Microsoft Teams, HubSpot, and Zendesk.

If you have a smaller budget, check out the Nextiva Essential plan for the core business communication features like unlimited calling nationwide, auto attendants, online fax, and more. You also get a mobile and desktop app at no extra cost for the freedom to work from anywhere.

And suppose you want to connect your on-premises PBX to Nextiva. In that case, we offer flexible SIP trunking as low as $14.95 per month.

Top Features of OpenPhone & Nextiva

When considering two VoIP service providers, it can be helpful to compare each platform’s key features. 


OpenPhone’s key features include the following: 


Nextiva’s key features include the following: 

Expanded Comparison Table

Feature or FunctionalityOpenPhone StarterOpenPhone EnterpriseNextiva Essential
Monthly price per user when billed annually$15Price not listed online $18.95 
Hardware phone compatibility (VoIP phones)
Unlimited voice calling (U.S. and Canada)
Unlimited video calling 
Mobile apps (iOS and Android)
Toll-free phone numbers
Video calling functionality 
Video conference functionality
Meeting scheduling 
Team messaging 
Voicemail to email or text
Call recording 
Free number porting 
Voicemail transcription
Integrations Email, Slack, Zapier, Google Contacts, webhooks (beta)Starter plan integrations plus HubSpot, Salesforce, Gong Outlook, Google Contacts 
Analytics and reporting ✔️(Available with Enterprise plan.)

Which Provider Is Right for Your Business?

Choosing between Nextiva and OpenPhone will depend on your current and future estimated communication needs, plans for growth, budget, and required features. 


Startups and small businesses that need basic VoIP features, calling, messaging, and shared numbers may be best suited to OpenPhone. 

Businesses that are primarily focused on phone calls and SMS messages can benefit from OpenPhone, especially if they’re open to using an alternative video calling and conferencing solution. 

The platform’s biggest strengths include:

  • Easy-to-use design: The platform’s relatively simple features make it incredibly easy to adopt and use. 
  • Great collaboration features: There are plenty of great workspace collaboration features, such as in-thread team messaging, shared phone numbers, shared contact lists, and group messaging.
  • AI features: OpenPhone has some unique AI features, including AI auto-replies. 


Nextiva is a more well-rounded communications platform, offering SMBs and large businesses basic functionalities, advanced tools, and extensive support. All plans support Google Contacts and Outlook integration, and the higher-tier plans include integration with Salesforce, HubSpot, Microsoft Teams, and more. 

It’s also worth noting that while OpenPhone beats Nextiva on pricing alone, it only does so slightly (it’s $3.95 less for the cheapest plan, but $0.05 higher for the mid-level plan, and unknown for the Enterprise plan since you have to call for pricing). It’s always important to consider the value of what you’re getting at each price point. 

Nextiva’s most significant strengths include:

  • Video and voice conferencing: Nextiva offers both voice and video conferencing, with features such as meeting scheduling, video call recording, and video calls up to 45 minutes long. 
  • 24/7 support: Nextiva’s dedicated customer support team is available 24/7/365 on all plans. 
  • Professional setup: Nextiva’s Professional and Enterprise plans come with the option for professional setup, ensuring that you and your team know how to get the most out of your new communication platform. 

The Final Verdict on Nextiva

Nextiva is consistently the preferred choice for growing businesses for the following reasons: 

See what your phone system is missing.

Level up your business communication. See why top brands use Nextiva to handle calls at scale.

OpenPhone FAQs

Does OpenPhone cost money?

Yes, OpenPhone does cost money, but it also provides various pricing plans to suit the needs of different businesses or individuals. OpenPhone offers a range of features tailored to enhance customer communications through an advanced phone system. This includes unlimited calls to specific countries, the ability to add unlimited users, and support for mobile devices, making it easy to manage your business communications effectively from anywhere.

How long is OpenPhone’s free trial?

OpenPhone provides a free trial of seven days before requiring you to choose one of its pricing plans. This trial period allows users to experience how OpenPhone works with its full suite of features.

How does OpenPhone work?

OpenPhone works by transmitting voice and multimedia content over the internet, which is called VoIP, rather than relying on traditional telephony networks. This approach enables a more flexible and scalable phone system that’s well-suited for modern businesses, allowing them to operate on softphones and ensuring that team members can communicate effectively, regardless of their location.

Is OpenPhone a VoIP?

OpenPhone operates as a VoIP (Voice over Internet Protocol) service, leveraging internet connectivity to facilitate customer communications. This means that instead of relying on traditional telephony networks, OpenPhone works by transmitting voice and multimedia content over the internet.

How much is an international call per minute with OpenPhone?

OpenPhone’s prices per minute for international calls and messages vary by country. As of this writing, the lowest price per minute is $0.02 USD, which applies to several countries including Algeria, Cambodia, and Georgia, and the highest price per minute is $3.45 USD, which applies to the Falkland Islands (Malvinas).

Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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