Dialpad Pricing 2026: Plans, Costs, Fees & Is It Worth It?

Dialpad is an AI-powered cloud communication platform that combines business calling, messaging, video meetings, and team collaboration, with separate products for contact centers, sales teams, and AI agents.

For its business phone system, Dialpad Connect starts at $15 per user per month with annual billing, while higher-tier and specialized products can cost considerably more. Features such as AI-powered call transcription, summaries, and real-time insights are a major part of Dialpad’s offering, but the total cost depends on the product, plan, billing term, and any additional usage or add-ons.

In this guide, we’ll break down Dialpad’s pricing and plans (with the main focus on Connect), explain what you get for the price, highlight potential additional costs, and compare Dialpad with Nextiva to help you decide which offers the better value for your business.

Dialpad Pricing Plans at a Glance

Dialpad pricing varies depending on which of its four main products you need.

Dialpad Connect uses per-user pricing for business communications, while Support and Sell have separate per-user plans for customer service and sales teams. Dialpad AI Agents uses conversation-based pricing instead.

Product	Starting price	Pricing model	Best for
Dialpad Connect	$15/user/mo	Per user; annual or monthly billing	Businesses that need calling, messaging, video meetings, and AI-powered communications
Dialpad Support	$80/user/mo	Per user; annual or monthly billing	Contact centers and customer service teams
Dialpad Sell	$39/user/mo	Per user; annual or monthly billing	Sales teams that need outbound calling, AI coaching, and sales insights
Dialpad AI Agents	Custom pricing	Conversation-based; purchased through AI Agent Credits	Businesses looking to automate customer interactions across voice and digital channels

Starting prices shown for Connect, Support, and Sell reflect annual billing. Monthly billing costs more. Dialpad does not publish prices for AI Agents; businesses purchase a pool of credits that are used for billable AI conversations.

Dialpad Pricing & Plans

Dialpad Connect is the company’s business communications platform, combining calling, messaging, meetings, and AI-powered communication features. It has three plans: Standard, Pro, and Enterprise.

Because Connect is their most common product, this will be the main focus of the article.

Dialpad Connect Pricing

1. Standard plan (for small teams)

Dialpad’s Standard plan starts at $15 per user per month with annual billing, or $27 per user per month when billed monthly. It’s the entry-level Connect plan and is designed for small teams that need core business phone and collaboration features without more advanced integrations or administrative controls.

Standard includes:

• Unlimited calling within the U.S. and Canada
• SMS, MMS, and team messaging
• One local business phone number per user
• HD calling and Dialpad Meetings
• Real-time call transcription and AI-powered call summaries
• Google Workspace and Microsoft 365 integrations
• Real-time analytics and reporting
• Manual call recording
• Up to three departments
• 24/5 web and chat support

Dialpad includes one local virtual number per user and unlimited U.S. and Canada calling across its Connect plans. Standard users can also create up to three departments.

Limitations: Standard doesn’t include the key CRM integrations, Microsoft Teams integration, multi-office management, or automatic office-wide call recording available on higher tiers. Support is also limited to web and chat 24 hours a day, five days a week, rather than the 24/7 web, chat, and phone support included with Pro and Enterprise.

2. Pro plan (for growing businesses)

Dialpad’s Pro tier costs $25 per user per month with annual billing, or $35 per user per month when billed monthly. It includes everything in Standard while adding more integrations, administrative capabilities, and support options for growing and multi-location businesses.

Pro adds features such as:

• Key CRM integrations, including supported platforms such as Salesforce and HubSpot
• Microsoft Teams integration
• Multi-office management
• Additional local or international phone numbers
• APIs and webhooks
• Up to 25 departments
• Automatic office-wide call recording
• 24/7 web, chat, and phone support

Pro increases the number of departments from three to 25.

Limitations: Pro removes many of Standard’s restrictions, but businesses that need unlimited departments and offices, extension dialing, or Dialpad’s highest-level enterprise administration and security features will need to move to Enterprise.

3. Enterprise plan (for large organizations)

Dialpad doesn’t publish pricing for its Enterprise plan, so businesses need to contact its sales team for a custom quote. Enterprise includes the features of Standard and Pro while adding functionality intended for larger organizations with more complex administrative, security, and scalability requirements.

Enterprise adds features such as:

• Unlimited office locations
• Unlimited departments
• Single sign-on (SSO)
• Advanced user access controls
• Extension dialing and dial-by-extension directories
• Custom data retention options
• Enterprise-level scalability
• 99.9% uptime
• 24/7 web, chat, and phone support

Take note that unlimited office locations, SSO, user access controls, and 99.9% uptime is restricted to Enterprise customers.

Limitations: The biggest drawback is pricing transparency. Because Enterprise pricing is customized, businesses can’t calculate their expected costs from Dialpad’s published pricing alone. Some enhanced support options are also sold separately through Dialpad’s Care Plans rather than automatically included with every Enterprise account.

Common features across plans

Although the tiers differ in integrations, support, administration, and scalability, all three Dialpad Connect plans cover the core functions of a cloud business phone system.

Common capabilities include:

• Unlimited inbound and outbound calling within the U.S. and Canada
• Business SMS and MMS messaging in the U.S. and Canada
• Team messaging
• One local phone number per user
• Video meetings
• Real-time AI-powered call transcription
• AI-generated call summaries
• Call forwarding and other core call controls
• Manual call recording
• Desktop and mobile apps

Dialpad also integrates its calling, messaging, and meetings into the same platform, while its AI features include real-time transcription, call summaries, and automated action items.

Dialpad Support Pricing

Dialpad Support is designed for contact centers and customer service teams. It has three main plans:

• Essentials: $80 per user per month with annual billing, or $95 monthly
• Advanced: $115 per user per month annually, or $135 monthly
• Premium: $150 per user per month annually, or $170 monthly

All three plans include core contact center features such as call routing, real-time monitoring, analytics, and AI-powered transcription. Higher tiers add more advanced coaching, quality management, and workforce features, while some capabilities are also available as add-ons.

Dialpad Sell Pricing

Dialpad Sell is built for sales teams that need outbound calling, AI coaching, and performance insights. It offers three plans:

• Essentials: $39 per user per month with annual billing, or $49 monthly
• Advanced: $95 per user per month annually, or $110 monthly
• Premium: $150 per user per month annually, or $170 monthly

All plans include core sales features such as real-time transcription, AI-generated call summaries, analytics, and coaching tools. Higher tiers add capabilities such as voicemail drop, local presence, more advanced AI features, and expanded sales coaching functionality.

Dialpad AI Agent Pricing

Dialpad AI Agent uses conversation-based pricing rather than a fixed per-user fee. So you’ll need to purchase a pool of AI Agent Credits, which are used when an AI agent completes a billable interaction, such as retrieving information, routing a request, or performing an action.

Dialpad does not publish a fixed starting price, so businesses must contact sales for a custom quote. AI Agents can handle both voice and digital interactions, with pricing scaling according to usage rather than the number of employees or agents.

Dialpad Additional Costs and Fees

Dialpad’s advertised per-user price isn’t necessarily the final amount you’ll pay. Billing frequency, international and toll-free usage, additional numbers, add-ons, and regulatory fees can all increase the total cost.

Monthly vs. annual billing

Dialpad offers lower per-user rates when you commit to annual billing, which you can easily see by switching the toggle from MONTHLY to ANNUAL on any plan:

For Dialpad Connect, Standard costs $15 per user per month annually versus $27 with monthly billing, while Pro costs $25 annually versus $35 monthly. Enterprise uses custom pricing.

Annual billing can therefore provide substantial savings for businesses willing to make a longer commitment, though monthly billing has a higher per-user cost, it offers more flexibility. Pricing can also vary by region, contract terms, and add-ons.

International and toll-free calling

Dialpad Connect includes unlimited calling within your Dialpad office’s country, the US, and Canada. Voice calls to other countries are generally charged per minute, with the rate depending on the destination. Businesses need calling credits to cover this usage.

For companies with significant international call volume, Dialpad also offers a Global Unlimited Calling add-on covering more than 65 countries. It includes up to 8,000 international minutes per license each month; additional usage is charged against calling credits. Dialpad doesn’t publicly list a fixed price for this add-on.

Toll-free numbers carry separate charges. Dialpad currently lists a toll-free number at $15 per month on an annual plan or $17 with monthly billing, plus $0.02 per minute for incoming calls.

Phone numbers, add-ons, and other charges

Dialpad Connect includes one local phone number per user, but businesses can pay extra for additional local, international, or toll-free numbers and the licenses needed to assign them. Dialpad states that adding extra local and toll-free numbers incurs additional fees, although it doesn’t publicly list a standard price for every number type.

Other potential costs include:

• Internet fax: This isn’t a standard Connect feature, so if you need eFax you must purchase a Fax License Add-On. Local fax lines include up to 1,000 pages per month, with additional pages billed separately per page. Outbound toll-free faxes cost $0.02 per minute, while international fax rates vary by destination.
• Room phones: These are for shared spaces like conference rooms. Businesses must purchase compatible hardware and pay a recurring room-phone license fee.
• Optional features: Depending on your Dialpad product and plan, some advanced capabilities require an additional license or paid add-on. Examples include Local Presence on eligible plans, Business Intelligence, Coaching Teams, and AI CSAT.
• Taxes and regulatory fees: U.S. accounts can incur federal, state, and local telecommunications charges. Dialpad also applies a $0.99 monthly E911 Regulatory Recovery Fee per eligible user/line.

Be sure, therefore, to compare these Dialpad plans based on their expected total monthly cost, not just the advertised per-user rate—particularly if you need toll-free numbers, international calling, faxing, hardware, or paid add-ons.

How Much Does Dialpad Cost for 5, 10, and 20 Users?

Because Dialpad Connect charges per user, your total subscription cost increases directly with team size. Standard costs $15 per user per month (annual billing) or $27 (monthly billing), and Pro costs $25 annually or $35 monthly. (Enterprise pricing requires a custom quote.)

So here’s what that works out to for teams of 5, 10, and 20 users:

These estimates cover the base Connect subscription only. Extra phone numbers, international or toll-free calling, fax licenses, hardware, add-ons, taxes, and regulatory fees can increase the final bill. Total costs can vary based on your plan, number of users, phone number subscriptions, calling usage, licenses, and add-ons.

Dialpad vs. Nextiva Pricing

Dialpad and Nextiva prices for business phone service are similar, but they package features differently. Both start at $15 per user per month with annual billing, and their next tiers both start at $25 per user per month. The better value therefore depends largely on which features your business needs.

Dialpad vs. Nextiva pricing at a glance

Prices shown are based on annual billing.

Provider	Plan	Starting price	Best suited for
Dialpad	Standard	$15/user/mo	Small teams prioritizing built-in AI and unified communications
Nextiva	Core	$15/user/mo	Small businesses needing voice, video, SMS, and team messaging
Dialpad	Pro	$25/user/mo	Growing teams needing CRM integrations and multi-office management
Nextiva	Engage	$25/user/mo	Customer-facing teams needing more messaging, toll-free usage, and digital channels
Dialpad	Enterprise	Custom	Larger organizations with advanced administration and scalability needs
Nextiva	Scale	$75/user/mo	Businesses needing advanced routing, AI, and broader customer experience capabilities

For businesses comparing contact center products rather than business phone systems, Nextiva Contact Center Essential starts at $75 per agent per month, while Dialpad Support Essentials starts at $80 per user per month with annual billing. However, the products don’t have identical feature sets, so headline price alone isn’t a direct comparison.

Where Dialpad offers better value

Dialpad provides strong value for businesses that want AI features without moving to a higher-priced tier. Standard includes real-time call transcription and instant call summaries at $15 per user per month. By comparison, real-time AI transcription and call summaries are included with Nextiva’s $75 Scale plan, although AI transcription can be added to lower tiers.

Dialpad Pro can also be attractive for businesses that rely heavily on CRM integrations. At $25 per user per month annually, it includes key CRM integrations along with multi-office management and 24/7 support. Nextiva lists CRM integrations such as Salesforce and HubSpot as add-ons across its business phone plans.

Dialpad also offers a 14-day free trial, giving businesses a way to test Connect before subscribing. Nextiva offers a free personalized demo rather than a free trial.

Where Nextiva offers better value

Nextiva offers better value for businesses that prioritize customer-facing communication channels and support. All of its current business phone plans include 24/7 customer support, whereas Dialpad Standard provides 24/5 web and chat support; you must purchase a higher-tier plan for 24/7 phone support.

Nextiva Engage also packs several customer-service features into its $25 per-user annual price, including 500 SMS messages per user each month, a toll-free number with up to 2,000 included toll-free minutes, online fax, live chat, and chatbot capabilities. These can make the plan particularly cost-effective for businesses that communicate with customers across multiple channels.

For businesses that prefer month-to-month billing, Nextiva Core is less expensive than Dialpad Standard at the entry level: $23 versus $27 per user per month. 

Overall, Dialpad tends to offer great value when built-in AI and CRM integrations are priorities, but Nextiva delivers more value for businesses that need customer-facing channels, toll-free usage, voicemail transcription, online fax, and 24/7 support without upgrading to a higher tier.

Is Dialpad Worth the Price?

Overall, Dialpad is a good choice for businesses that want AI-powered communications, flexible access for distributed teams, and calling, messaging, and meetings in one platform. 

However, the value becomes less clear if your business needs extensive international or toll-free calling, 24/7 support on the entry-level plan, or numerous paid extras. 

Dialpad is worth considering if…

• You want AI features without paying for a higher-tier plan. Real-time transcription and AI recaps are built into Dialpad’s communication platform, rather than being reserved solely for its most expensive Connect plans.
• Your team works remotely or across multiple locations. Dialpad combines calling, messaging, and meetings in one platform, with apps for Windows, Mac, iOS, and Android as well as browser access. Pro adds multi-office management, while Enterprise supports larger-scale deployments.
• You need more than a basic phone system. Dialpad’s combination of business calling, video meetings, messaging, AI summaries, analytics, and integrations can reduce the need for separate communication tools.
• You rely on CRM and productivity integrations. Pro adds key CRM integrations and multi-office management at $25 per user per month with annual billing.

Dialpad also offers a 14-day free trial, allowing businesses to test Connect before committing to a paid subscription.

Dialpad may not be right if…

• You only need basic business calling. Dialpad’s AI capabilities are one of its main differentiators, so businesses that won’t use transcription, summaries, analytics, or other advanced features may get less value from the platform.
• You need 24/7 support on the cheapest plan. Standard includes 24/5 live chat support, but for 24/7 chat and phone support you need Pro or Enterprise.
• You make a high volume of international or toll-free calls. Dialpad Connect includes calls within the country assigned to your Dialpad office, plus the U.S. and Canada, but calls to most other countries are charged per minute. Toll-free usage also consumes calling credits and is billed by the minute.
• You want completely predictable pricing. Additional phone numbers, toll-free usage, international calling, fax licenses, add-ons, taxes, and other usage charges can increase the final bill. Dialpad Enterprise also uses custom pricing, so larger organizations need to request a quote to determine their actual cost.

The Verdict on Dialpad Pricing

Dialpad offers competitive pricing, strong built-in AI features, and a flexible communications platform for growing and distributed teams. But its entry-level support limits, usage-based phone call charges, and potential add-on costs mean that it won’t be the best value for every business.

If you’re comparing business phone systems, Nextiva is another strong option to consider. Its plans combine business calling, messaging, video, and customer communication tools, with 24/7 support included across its current business phone plans.

See how Nextiva compares and find the right communication solution for your business.

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