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Number of users
Monthly
Annually
Unlimited voice & video calling
Auto-attendant & toll free numbers
Integrations with Outlook & Google Contacts
Voicemail to email notifications
Unlimited internet fax
Mobile & desktop app
24x7 customer support
Everything in Essential, Plus
Unlimited conference calls, 40 participants
Unlimited video conferencing, up to 250 participants
Call Pop, up to 250 contacts
Mobile SMS/MMS
Extended integrations with Salesforce, Hubspot, Zendesk
Professional setup
Everything in Professional, Plus
Unlimited participants on voice & video conferencing
Unlimited video conference recording & call recording
Unlimited call pop
Voice analytics & voicemail transcription
Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
Single Sign On
Everything in Enterprise, Plus
Sales productivity & pipeline management
Service productivity & ticket management
Automated surveys
Customer journey analytics
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Essential From $17.95 /user/mo Try Free |
Professional From $21.95 /user/mo Try Free |
Enterprise From $31.95 /user/mo Try Free |
Ultimate From $52.95 /user/mo Contact Us |
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| HIGHLIGHTED FEATURES | ||||
| Unlimited calling within the U.S. and CA** | ||||
| Unlimited conference calls | 40 participants | Unlimited participants | Unlimited participants | |
| Unlimited video calling | ||||
| Unlimited video conferencing | 250 participants | 250 participants | 250 participants | |
| Team messaging, collaboration, and video | ||||
| Free local and toll-free number | ||||
| Toll-free minutes | 1500 | 3,000 | 12,500 | 12,500 |
| Mobile SMS/MMS | ||||
| Call Pop | 250 pops | Unlimited pops | Unlimited pops | |
| Voice Analytics | ||||
| Voicemail to email notifications | ||||
| Voicemail to SMS notifications | ||||
| Integrations with MS Outlook and Google Contacts | ||||
| 24x7 customer support | ||||
| Advanced integrations with most popular CRM and customer-facing apps | ||||
| Enterprise integrations with most popular CRM and customer-facing apps | ||||
| Unlimited internet fax | ||||
| Call recording | ||||
| Video conference recording | ||||
| VOICE CALLING | ||||
| Unlimited calling within the U.S. and CA** | ||||
| Free local and toll-free number | ||||
| Toll-free minutes | 1500 | 3,000 | 12,500 | 12,500 |
| High-definition (HD) voice | ||||
| Auto attendant | ||||
| Multi-level auto attendant | ||||
| Unlimited internet fax | ||||
| Free number porting | ||||
| VOICE PRODUCTIVITY | ||||
| Call Pop | ||||
| Voice to email notifications | ||||
| Voicemail to SMS notifications | ||||
| Voicemail transcription | ||||
| Team presence | ||||
| Shared line appearance | ||||
| Busy lamp field | ||||
| Single sign-on | ||||
| Professionally recorded greeting | 0 | 1 | 3 | 3 |
| Hold music | ||||
| Call group | ||||
| MOBILITY | ||||
| Nextiva App for Mac | ||||
| Nextiva App for Windows | ||||
| Nextiva App for iOS | ||||
| Nextiva App for Android | ||||
| Nextiva Anywhere | ||||
| MEETINGS | ||||
| Unlimited conference calls | 40 participants | Unlimited participants | Unlimited participants | |
| Unlimited video calling (peer-to-peer) | ||||
| HD video calling | ||||
| NEXTIVA APP COLLABORATION | ||||
| Team messaging and collaboration | ||||
| Private group messaging | ||||
| Screen sharing | ||||
| Mobile SMS/MMS | ||||
| VOICE ANALYTICS AND REPORTS | ||||
| Call history | ||||
| Call log reports | ||||
| Voice Analytics | ||||
| VOICE ADMINISTRATION | ||||
| Admin portal | ||||
| User portal | ||||
| Dashboard | ||||
| Real-time system status alerts | ||||
| Call recording | ||||
| INTEGRATIONS | ||||
| Nextiva CRM | ||||
| Salesforce | ||||
| Salesforce Lightning UI | ||||
| Salesforce Service Cloud | ||||
| MS Outlook | ||||
| MS Teams | ||||
| Google Contacts | ||||
| HubSpot | ||||
| Zendesk | ||||
| ServiceNow | ||||
| Microsoft Dynamics | ||||
| Microsoft Dynamics 365 | ||||
| Oracle Sales Cloud | ||||
| Sugar CRM | ||||
| Act! | ||||
| NetSuite | ||||
| ConnectWise | ||||
| Goldmine | ||||
| Lotus Notes | ||||
| Workbooks | ||||
| Bulhorn | ||||
| PHONES | ||||
| Bring your own device (BYOD) | ||||
| Phone rental options: Desk and conference phones | ||||
| Desk phone | ||||
| Conference phone | ||||
| SUPPORT | ||||
| Email support | 24/7 | 24/7 | 24/7 | 24/7 |
| Chat support | 24/7 | 24/7 | 24/7 | 24/7 |
| Phone support | 24/7 | 24/7 | 24/7 | 24/7 |
| Real-time system status alerts | ||||
| Professional Implementation | ||||
| Multi-site support | ||||
| TEAM COLLABORATION AND VIDEO (VIA COSPACE) | ||||
| Participant feedback | ||||
| Voting | ||||
| Meetings and calls | ||||
| Meetings (video and audio) | ||||
| HD video and HD voice | ||||
| Secure meetings | ||||
| Task management | ||||
| Team calendar | ||||
| Directory | ||||
| Administration | ||||
| Unlimited teams | ||||
| Unlimited guest users | ||||
| One-to-one video calling | ||||
| Screen sharing | ||||
| Persistent chat | ||||
| Schedule meetings | ||||
| Meet with up to 250 participants | ||||
| Single sign-on | ||||
| Video conference recording | ||||
| SALES PRODUCTIVITY (VIA NEXTOS) | ||||
| Call Pop | ||||
| Contact management | ||||
| Account history | ||||
| Email, notes, and call logs | ||||
| Sales pipeline management | ||||
| Custom fields | ||||
| Custom objects | ||||
| Reporting and analytics | ||||
| SERVICE PRODUCTIVITY (VIA NEXTOS) | ||||
| Advanced roles and permissions | ||||
| Call Pop | ||||
| Case status and priority management | ||||
| Automatically links cases to accounts | ||||
| Account alerts/email notifications | ||||
| Workflow automation | ||||
| Email case routing | ||||
| Knowledge base | ||||
| SLA management | ||||
| Custom reports | ||||
| Custom dashboards | ||||
| SURVEY (VIA NEXTOS) | ||||
| Mobile friendly | ||||
| Survey templates | ||||
| Branding and customization | ||||
| Survey shortlinks | ||||
| Email notifications | ||||
| Survey analytics | ||||
| Question skip logic | ||||
| Survey scheduling | ||||
| Spam protection | ||||
| Custom landing pages | ||||
| NEXTOS ANALYTICS | ||||
| Customer database | ||||
| Standard reports | ||||
| User and team performance | ||||
| Custom reports | ||||
| Custom dashboards | ||||
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Unlimited nationwide voice & video callingAuto-attendant & toll-free numbersHD crystal-clear call qualityMobile & desktop apps
