SAVE 20%
Business Phone Service
Essential
Starts at
$21.9519.95
Per month / user
$21.9519.95
ESSENTIAL
Monthly
ESSENTIAL
36 mo. agreement
PREPAY
12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$34.95/mo
$29.95/mo
$24.95/mo
$21.95/mo
$32.95/mo
$27.95/mo
$22.95/mo
$19.95/mo
$30.95/mo
$25.95/mo
$20.95/mo
$19.95/mo
Per month / user
ESSENTIAL
Monthly
ESSENTIAL
36 mo. agreement
PREPAY
12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$34.95/mo
$29.95/mo
$24.95/mo
$21.95/mo
$32.95/mo
$27.95/mo
$22.95/mo
$19.95/mo
$30.95/mo
$25.95/mo
$20.95/mo
$19.95/mo
Phone Service Features
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Toll-Free Minutes (1000 minutes)
Unlimited Internet Fax
Collaboration Features
Unlimited Audio Conference Calls
(4 Participants)
Mobile App Calling
Productivity Features
NextOS Call Pop
Outlook and Google Integrations
Voicemail to Text and Email
Support
24x7 Amazing Service
Business Phone Service
Professional
Starts at
$24.9520.95
Per month / user
$24.9520.95
PROFESSIONAL
Monthly
PROFESSIONAL
36 mo. agreement
PREPAY
36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$37.95/mo
$32.95/mo
$27.95/mo
$24.95/mo
$35.95/mo
$30.95/mo
$25.95/mo
$22.95/mo
$33.95/mo
$28.95/mo
$23.95/mo
$20.95/mo
Per month / user
PROFESSIONAL
Monthly
PROFESSIONAL
36 mo. agreement
PREPAY
36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$37.95/mo
$32.95/mo
$27.95/mo
$24.95/mo
$35.95/mo
$30.95/mo
$25.95/mo
$22.95/mo
$33.95/mo
$28.95/mo
$23.95/mo
$20.95/mo
Phone Service Features
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Toll-Free Minutes (2500 minutes)
Unlimited Internet Fax
Unlimited Business SMS
Collaboration Features
Unlimited Audio Conference Calls
(40 Participants)
Unlimited Video Conferencing
(peer-to-peer)
Screen Sharing with video and audio
Mobile App Calling and Video
Team Messaging
Productivity Features
NextOS Call Pop
Outlook and Google Integrations
Integrations with Salesforce, Zendesk, etc.
Voicemail to Text and Email
Voice Analytics
Call Recording
Support
24x7 Amazing Service
Business Phone Service
Enterprise
Starts at
$31.9527.95
Per month / user
$31.9527.95
ENTERPRISE
Monthly
ENTERPRISE
36 mo. agreement
PREPAY
36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$44.95/mo
$39.95/mo
$34.95/mo
$31.95/mo
$42.95/mo
$37.95/mo
$32.95/mo
$29.95/mo
$40.95/mo
$35.95/mo
$30.95/mo
$27.95/mo
Per month / user
ENTERPRISE
Monthly
ENTERPRISE
36 mo. agreement
PREPAY
36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$44.95/mo
$39.95/mo
$34.95/mo
$31.95/mo
$42.95/mo
$37.95/mo
$32.95/mo
$29.95/mo
$40.95/mo
$35.95/mo
$30.95/mo
$27.95/mo
Phone Service Features
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Toll-Free minutes (10,000 minutes)
Unlimited Internet Fax
Unlimited Business SMS
Collaboration Features
Unlimited Audio Conference Calls
(Unlimited Participants)
Unlimited Video Conferencing
(peer-to-peer)
Screen Sharing with Video and Audio
Mobile App Calling and Video
Team Messaging
Productivity Features
NextOS Call Pop
Outlook and Google Integrations
Integrations with Salesforce, HubSpot, etc.
Integrations with Zendesk, ServiceNow, etc.
Voicemail to Text and Email
Voicemail Transcription
Voice Analytics
Call Recording
Support
24x7 Amazing Service
| Have questions? Call (800) 799-0600 | Essential | Professional | Enterprise |
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| The Essentials | |||
| Unlimited Calling within the US/CA | |||
| Free Local & Toll-Free Number | |||
| Keep Your Current Number | |||
| Toll-Free Minutes | 1000 | 2500 | 10000 |
| HD Video & HD Voice | |||
| Customizable Hold Music | |||
| Unlimited Multi-Level Auto Attendant | |||
| Professionally Recorded Message | 0 | 1 | 3 |
| Dial by Name Directory | |||
| Call Controls (Transfer, Hold, Mute, etc.) | |||
| Call Continuity | |||
| Simultaneous Ring | |||
| Call Forwarding | |||
| Call Waiting | |||
| Call Queues | Add on | Add on | Add on |
| Do Not Disturb | |||
| Unlimited Internet Fax | |||
| Productivity | |||
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
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100 Pops | 250 Pops | Unlimited Pops |
| Voicemail to Text and Email | |||
| Voicemail Transcription | |||
| Team Presence | |||
| Shared Line Appearance | |||
| Busy Lamp Field | |||
| Call Groups | |||
| Mobility | |||
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The Essential tier includes calling only.
Nextiva App for Mac
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
Nextiva App for Windows
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
Nextiva App for iOS
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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The Essential tier includes calling only.
Nextiva App for Android
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video |
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| Meetings | |||
| Unlimited Conference Calls | 4 Participants | 40 Participants | Unlimited Participants |
| Unlimited Video Conferencing (Peer-to-Peer) | |||
| HD Video Calling | |||
| Team Collaboration & Messaging | |||
| Team Messaging and Collaboration | |||
| Private Group Messaging | |||
| Screen Sharing | |||
| Unlimited Business SMS | |||
| Analytics & Reports | |||
| Call History | |||
| Call Log Reports | |||
| Voice Analytics | |||
| Administration | |||
| Admin Portal | |||
| User Portal | |||
| Dashboard | |||
| Real-time System Status Alerts | |||
| Call Recording | |||
| Most Popular Integrations | |||
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Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
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Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
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Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
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| Other Integrations | |||
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
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Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
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Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
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Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
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Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
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Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
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Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
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| Phones | |||
| Bring Your Own Device (BYOD) | |||
| Phone Rental Options: Desk and Conference Phones | |||
| Desk Phone | |||
| Conference Phone | |||
| Support | |||
| Email Support | 24/7 | 24/7 | 24/7 |
| Chat Support | 24/7 | 24/7 | 24/7 |
| Phone Support | 24/7 | 24/7 | 24/7 |
| Multi-Site Support Status Alerts | |||
| Professional Implementation | |||
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SAVE 20%
Sales & Service CRM
Essential
Starts at
$2515
Per month / userBusiness foundation
Single view of customer
Track Customer Health
Store account, leads, opportunities and contacts in one place
Communicate with customers on their channel of choice
Alert and Notification
Account Health Changes
Tasks and Timelines
Customer Touchpoints and interactions
Leads to tickets assignments
Omnichannel
Conversations in customer's channel of choice
Email (included)
Voice (add on)
Chat (add on)
SMS (add on)
Plus Productivity
Use custom saved responses
Move and merge conversation
Analyze customer conversation
Segment and escalate customers based on customer health
Automatically route or assign leads and tickets to the right personnel
Route cross-channel conversations to agents, according to their work capacity, assigned queue, and status.
Customize forms and fields to create a personalized team view
Create and manage custom service level agreements on conversations.
Plus Intelligence and Automation
Automatically perform actions via workflows when conversations are created and updated
Get started immediately by using common workflow templates
Create custom workflows
Take action using a time-delayed trigger or an event
Trigger a workflow using inbound form requests or emails
Contact customers with the right message at the right time
All
Core CRM
Features
Features
Sales CRM
Features
Features
Service CRM
Features
Features
| Have questions? Call (800) 799-0600 | Essential | Professional | Enterprise |
|---|
| CORE CRM FEATURES | |||
| Single Unified View of the Customer | |||
| Customers Sentiment | 100 Views | 250 Views | Unlimited |
| Overall Customer Experience | |||
| Customer Journey by Segment | |||
| Alerts & Notifications | |||
| Customer Touchpoints & Interactions | |||
| Customer Management | |||
| Store Unlimited Accounts and Contacts | |||
| Contextual Workplaces (Sales, Service, Account, Contact) | |||
| Conversation Inboxes | |||
| Sort Interaction Types | |||
| Custom Contact & Company Fields | |||
| Account & Contacts Management | Unlimited | Unlimited | Unlimited |
| Account Contacts, Opportunity and Case History | |||
| Link Multiple Accounts to a Single Contact | |||
| Omnichannel Customer Engagement | |||
| Voice | $ | $ | |
| Agent Customizations | |||
| Attachments | |||
| Customizable Signature | |||
| Productivity | |||
| Pre-Built Business Rules | 3 | 10 | Unlimited |
| Macros and Pre-Defined Text | Up to 10 | Up to 25 | Unlimited |
| Smart Topics with Built-In Wiki | |||
| Time Triggered Workflow Automations | Limited | ||
| Event Triggered Workflow Automations | Limited | ||
| Reporting & Analytics | |||
| Default Dashboard | |||
| Standard Reports | |||
| Sales and Service Reports | |||
| Lead & Opportunity Drill Down in Reports | |||
| Service Reports | |||
| Custom Reports | |||
| Roles & Permissions | |||
| Unlimited Teams | |||
| Standard Roles and Permission | 3 Roles | 3 Roles | Unlimited |
| Customizable Roles and Permisison | Up to 2 | Unlimited | |
| Integrations | |||
| Outlook Contacts | |||
| Gmail Contacts | |||
| QuickBooks Contacts | |||
| Data Importing | |||
| Quickbooks, GSuite, Microsoft | |||
| Data Importing | |||
| Secure your Business Data | |||
| Audit log | |||
| Security | |||
| Single Sign-On | |||
| IP Whitelisting | |||
| Support | |||
| 24/5 Email Support | |||
| 24/5 Phone Support | |||
| 24/7 Phone and Chat Support | |||
| SALES CRM FEATURES | |||
| Sales Management | |||
| Leads and Opportunities | Unlimited | Unlimited | Unlimited |
| Customizable Kanban Sales Pipelines | |||
| Leads and Pipeline Management | |||
| Product Catalogs | |||
| Sales Pipeline Automation | |||
| Automations that Run on Lead & Opportunity Creation | |||
| Time Triggers on Pipeline Stages | |||
| Sales Productivity | |||
| Canned Responses | |||
| Notes | |||
| Search | |||
| Basic Sales View | |||
| Kanban | |||
| Custom Sales Views | |||
| Sales Templates | |||
| Sales Forms | |||
| Custom Forms | Up to 3 | Unlimited | |
| SERVICE CRM FEATURES | |||
| Case Management | |||
| Unlimited | Unlimited | Unlimited | |
| Case Priority and Statuses | |||
| Case Management | |||
| Parent Child Cases | |||
| Productivity | |||
| Canned Responses | |||
| Notes | |||
| Search | |||
| Custom Case Views | |||
| Case Templates | |||
| Automatic Ticket Routing | |||
| Collaboration | |||
| Interaction Inbox | |||
| Attachments | |||
| Customizable Signature | |||
| Sort Interaction Types | |||
| Outbound Email | |||
| Activity History | |||
| Shared Ownership of Cases | |||
| Surveys | |||
| Dependent Fields in Case Forms | |||
| Custom Sub-Status | |||
| Native After Contact Surveys | |||
| Custom Forms | Up to 5 | ||
| Custom Case Fields | Up to 10 | ||
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Collaboration & Video
Essential
Starts at
FREE
Per month / userChat & Collaboration
Unlimited Chat
Participant Feedback
Voting
Meeting & Calls
Meetings (Video & Audio)
Screensharing
HD Video & HD Voice
Secure Meetings
Efficiency & Productivity
Task Management
Team Calendar
Directory
Administration
Unlimited Teams
Unlimited Guest Users
15K of Your Teams Most Recent Messages
| Have questions? Call (800) 799-0600 | Essential |
|---|
| Unlimited Chat
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| Recent Message Storage
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15K Messages | ||
| Unlimited Teams
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| Unlimited Guest Users
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| Meetings (Video & Audio)
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| Task Management
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| Team Calendar
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| Screensharing
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| HD Video & HD Voice
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| Participant Feedback
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| Voting
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| Directory
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| Secure Meetings
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| 24/7 Live Support
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