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Number of users
Monthly
Annually
Unlimited voice & video calling
Auto-attendant & toll free numbers
Integrations with Outlook & Google Contacts
Voicemail to email notifications
Unlimited internet fax
Mobile & desktop app
24x7 customer support
Everything in Essential, Plus
Unlimited conference calls, 40 participants
Unlimited video conferencing, up to 250 participants
Call Pop, up to 250 contacts
Unlimited business SMS
Extended integrations with Salesforce, Hubspot, Zendesk
Professional setup
Everything in Professional, Plus
Unlimited participants on voice & video conferencing
Unlimited video conference recording & call recording
Unlimited call pop
Voice analytics & voicemail transcription
Extended integrations with Microsoft Teams, Oracle Sales Cloud, ServiceNow
Single Sign On
Everything in Enterprise, Plus
Sales productivity & pipeline management
Service productivity & ticket management
Automated surveys
Customer journey analytics
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Essential From $17.95 /user/mo Try Free |
Professional From $21.95 /user/mo Try Free |
Enterprise From $31.95 /user/mo Try Free |
Ultimate From $52.95 /user/mo Contact Us |
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| HIGHLIGHTED FEATURES | ||||
| Unlimited calling within the U.S. and CA** | ||||
| Unlimited conference calls | 40 participants | Unlimited participants | Unlimited participants | |
| Unlimited video calling | ||||
| Unlimited video conferencing | 250 participants | 250 participants | 250 participants | |
| Team messaging, collaboration, and video | ||||
| Free local and toll-free number | ||||
| Toll-free minutes | 1500 | 3,000 | 12,500 | 12,500 |
| Unlimited business SMS | ||||
| Call Pop | 250 pops | Unlimited pops | Unlimited pops | |
| Voice Analytics | ||||
| Voicemail to email notifications | ||||
| Voicemail to SMS notifications | ||||
| Integrations with MS Outlook and Google Contacts | ||||
| 24x7 customer support | ||||
| Advanced integrations with most popular CRM and customer-facing apps | ||||
| Enterprise integrations with most popular CRM and customer-facing apps | ||||
| Unlimited internet fax | ||||
| Call recording | ||||
| Video conference recording | ||||
| VOICE CALLING | ||||
| Unlimited calling within the U.S. and CA** | ||||
| Free local and toll-free number | ||||
| Toll-free minutes | 1500 | 3,000 | 12,500 | 12,500 |
| High-definition (HD) voice | ||||
| Auto attendant | ||||
| Multi-level auto attendant | ||||
| Unlimited internet fax | ||||
| Free number porting | ||||
| VOICE PRODUCTIVITY | ||||
| Call Pop | ||||
| Voice to email notifications | ||||
| Voice to sms notifications | ||||
| Voicemail transcription | ||||
| Team presence | ||||
| Shared line appearance | ||||
| Busy lamp field | ||||
| Single sign-on | ||||
| Professionally recorded greeting | 0 | 1 | 3 | 3 |
| Hold music | ||||
| Call group | ||||
| MOBILITY | ||||
| Nextiva App for Mac | ||||
| Nextiva App for Windows | ||||
| Nextiva App for iOS | ||||
| Nextiva App for Android | ||||
| Nextiva Anywhere | ||||
| MEETINGS | ||||
| Unlimited conference calls | 40 participants | Unlimited participants | Unlimited participants | |
| Unlimited video calling (peer-to-peer) | ||||
| HD video calling | ||||
| NEXTIVA APP COLLABORATION | ||||
| Team messaging and collaboration | ||||
| Private group messaging | ||||
| Screen sharing | ||||
| Unlimited business SMS | ||||
| VOICE ANALYTICS AND REPORTS | ||||
| Call history | ||||
| Call log reports | ||||
| Voice Analytics | ||||
| VOICE ADMINISTRATION | ||||
| Admin portal | ||||
| User portal | ||||
| Dashboard | ||||
| Real-time system status alerts | ||||
| Call recording | ||||
| INTEGRATIONS | ||||
| Nextiva CRM | ||||
| Salesforce | ||||
| Salesforce Lightning UI | ||||
| Salesforce Service Cloud | ||||
| MS Outlook | ||||
| MS Teams | ||||
| Google Contacts | ||||
| HubSpot | ||||
| Zendesk | ||||
| ServiceNow | ||||
| Microsoft Dynamics | ||||
| Microsoft Dynamics 365 | ||||
| Oracle Sales Cloud | ||||
| Sugar CRM | ||||
| Act! | ||||
| NetSuite | ||||
| ConnectWise | ||||
| Goldmine | ||||
| Lotus Notes | ||||
| Workbooks | ||||
| Bulhorn | ||||
| PHONES | ||||
| Bring your own device (BYOD) | ||||
| Phone rental options: Desk and conference phones | ||||
| Desk phone | ||||
| Conference phone | ||||
| SUPPORT | ||||
| Email support | 24/7 | 24/7 | 24/7 | 24/7 |
| Chat support | 24/7 | 24/7 | 24/7 | 24/7 |
| Phone support | 24/7 | 24/7 | 24/7 | 24/7 |
| Real-time system status alerts | ||||
| Professional Implementation | ||||
| Multi-site support | ||||
| TEAM COLLABORATION AND VIDEO (VIA COSPACE) | ||||
| Participant feedback | ||||
| Voting | ||||
| Meetings and calls | ||||
| Meetings (video and audio) | ||||
| HD video and HD voice | ||||
| Secure meetings | ||||
| Task management | ||||
| Team calendar | ||||
| Directory | ||||
| Administration | ||||
| Unlimited teams | ||||
| Unlimited guest users | ||||
| One-to-one video calling | ||||
| Screen sharing | ||||
| Persistent chat | ||||
| Schedule meetings | ||||
| Meet with up to 250 participants | ||||
| Single sign-on | ||||
| Video conference recording | ||||
| SALES PRODUCTIVITY (VIA NEXTOS) | ||||
| Call Pop | ||||
| Contact management | ||||
| Account history | ||||
| Email, notes, and call logs | ||||
| Sales pipeline management | ||||
| Custom fields | ||||
| Custom objects | ||||
| Reporting and analytics | ||||
| SERVICE PRODUCTIVITY (VIA NEXTOS) | ||||
| Advanced roles and permissions | ||||
| Call Pop | ||||
| Case status and priority management | ||||
| Automatically links cases to accounts | ||||
| Account alerts/email notifications | ||||
| Workflow automation | ||||
| Email case routing | ||||
| Knowledge base | ||||
| SLA management | ||||
| Custom reports | ||||
| Custom dashboards | ||||
| SURVEY (VIA NEXTOS) | ||||
| Mobile friendly | ||||
| Survey templates | ||||
| Branding and customization | ||||
| Survey shortlinks | ||||
| Email notifications | ||||
| Survey analytics | ||||
| Question skip logic | ||||
| Survey scheduling | ||||
| Spam protection | ||||
| Custom landing pages | ||||
| NEXTOS ANALYTICS | ||||
| Customer database | ||||
| Standard reports | ||||
| User and team performance | ||||
| Custom reports | ||||
| Custom dashboards | ||||
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Unlimited nationwide voice & video callingAuto-attendant & toll-free numbersHD crystal-clear call qualityMobile & desktop apps
