Grow fearlessly.

Simple pricing — Compare & choose a suite that empowers your business to soar.

Which of our Suites are you interested in?

info icon What is NextOS?

Basic

Business Phone Service
As low as

$20

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$30/mo
$26/mo
$24/mo
$33/mo
$28/mo
$24/mo
$22/mo
$30/mo
$26/mo
$22/mo
$20/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features

Pro

Business Phone Service
As low as

$25

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$38/mo
$35/mo
$30/mo
$28/mo
$36/mo
$32/mo
$28/mo
$26/mo
$33/mo
$30/mo
$26/mo
$25/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features

Enterprise

Business Phone Service
As low as

$30

 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$55/mo
$45/mo
$40/mo
$35/mo
$50/mo
$42/mo
$38/mo
$32/mo
$45/mo
$40/mo
$32/mo
$30/mo
/mo per user
Includes Business Phone Service &
Customer Relationship Suite
  • Communicate
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
  • Analyze Your Business
  • Chat Live on Your Website
Compare All Features

Basic

As low as

$10

 
BASIC Monthly
BASIC 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$25/mo
$25/mo
$25/mo
$25/mo
$15/mo
$15/mo
$15/mo
$15/mo
$10/mo
$10/mo
$10/mo
$10/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
Compare All Features
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Pro

As low as

$20

 
PRO Monthly
PRO 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$35/mo
$35/mo
$35/mo
$35/mo
$25/mo
$25/mo
$25/mo
$25/mo
$20/mo
$20/mo
$20/mo
$20/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
Compare All Features
  • Nextiva Mobile App
  • Team Presence
  • Text Messaging
  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Enterprise

As low as

$30

 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$45/mo
$45/mo
$45/mo
$45/mo
$35/mo
$35/mo
$35/mo
$35/mo
$30/mo
$30/mo
$30/mo
$30/mo
/mo per user
  • Manage Prospects
  • Service Customers
  • Collaborate with Teams
  • Survey Customers
  • Analyze Your Business
  • Chat Live on Your Website
Compare All Features
  • Text Messaging
  • Call Me Now
  • Conference Bridge
  • Nextiva Mobile App
  • Team Presence
  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Basic

As low as

$5

/mo per user
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Pro

As low as

$10

/mo per user
  • Nextiva Mobile App
  • Team Presence
  • Text Messaging
  • Cloud PBX
  • Free Number Porting
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold
  • Voicemail to Text
    ($2.95 per line)
  • Barge In

Compare our most popular features

Includes everything in the Customer Relationship Suite

Communication Basic

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Communication Pro

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (1)
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Communication Enterprise

  • Included with All Plans
    • 24/7 service and tech support
    • No contracts required
    • 99.999% uptime reliability
  • Communicate
    • Unlimited calling
    • Unlimited Internet faxing
    • Voicemail with email delivery
    • Free local phone number
    • Free toll free number
    • Keep your existing number
    • Advanced call management
    • Auto attendant
    • Call logs
    • Multi-site support
    • Nextiva mobile app (iPhone, iPad, Android)
    • Nextiva desktop app
    • Instant messaging & presence
    • Team messaging & presence
    • Unlimited conference calls
    • Unlimited web conferencing
    • Unlimited SMS messages
    • Professionally recorded greeting (3)
    • Call recording
    • Voicemail with text delivery
    • Voice analytics
  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Proactive chat
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization
Does not include Business Phone Service

Customer Relationship
Basic

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data

Customer Relationship
Pro

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Basic database tools
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics

Customer Relationship
Enterprise

  • Manage Prospects
    • Contact management
    • Account history
    • Account contacts
    • Account notes
    • Link account relationships
    • Custom account and contact fields
    • Account analytics
  • Service Customers
    • Omnichannel support: phone, email, chat, and messaging
    • Case status management
    • Automatically link cases to accounts
    • Case & account priority management
    • Standard Reports
    • Account and case notes & alerts
    • Same screen account & case history
    • Search functionality
    • Smart case routing
    • Integrated knowledge base
    • SLA management
    • SLA reminders
    • Escalation for SLA violation
    • Custom user filters and views
    • Custom Reports
    • Automatic email notifications
    • Custom Dashboards
    • Advanced roles and permissions
    • Multiple SLA policies
  • Analyze Your Business
    • Standard Reports
    • Central source for customer data
    • Predefined Dashboard
    • Custom Reports
    • User and Team Performance
    • Advanced database tools
    • Custom Dashboards
    • Advanced Analytics
    • Advanced, flexible database
    • NextDB (database administration)
    • Visual database builder
  • Survey Customers
    • Dynamic design and question types
    • Flexible survey design
    • Survey templates
    • Custom headers (add logo, etc)
    • Automated survey distribution
    • Survey link modification
    • Favorite and archive surveys
    • Email notifications
    • Post-survey logic
    • Survey analytics
    • Question & page skip logic
    • Survey scheduling
    • Secure surveys
    • Custom landing pages
    • Redirect upon submit
    • Allow/Restrict IPs
    • Export survey results
  • Chat Live on Your Website
    • Automatic case creation
    • Proactive chat
    • Scheduling
    • Tab notification of unread customer message
    • Unlimited departments
    • Chat history
    • Shortcuts
    • Transfer chat
    • Round-robin distribution
    • Multiple administrators
    • Offline chat
    • Custom chat limits (per user, per department)
    • Avatars
    • Unlimited chat instances (queue creation)
    • Queue limit
    • Chat builder
    • Chat customization
Get started

All suites include features powered by NextOS, a single unified business platform.

Productivity
  • Call Pop info icon
    Xbert iconGet an instant on-screen pop-up with the caller's account, contacts, sales, and cases.
  • SmartTopics info icon
    Xbert iconAllow users to categorize case subjects and automatically update the impact to Customer Experience Score, and trigger other actions, with one click. Admins can determine the backend algorithm that equates a SmartTopic to a positive or negative experience for the account and individual, and this allows you to see a more holistic view of accounts over time.
  • Integrated Wiki info icon
    Xbert iconAdd articles and information related to support topics. When a user adds a SmartTopic to a case, any related Wiki articles automatically display on the right side of their screen.
  • Macros and Predefine Responses info icon
    Xbert iconAutomate common tasks, such as filling in a form, changing fields, populating a predefined message/email response, adding an attachment and more with a simple command. This tool allows agents to focus more on complex tasks while accomplishing simple tasks quickly.
Intelligence
  • Customer Journey Mapping info icon
    Xbert iconSee how a customer's experience score is impacted by every touchpoint in their customer journey.
  • Customer Experience Score info icon
    Xbert iconProactively and automatically engage at-risk customers and nurture happy customers into superfans. The Customer Experience Score is a single, cumulative score that is continually updated in real-time, based on every interaction a customer has with your company, and visible to every user. The admin sets the threshholds (what is the range for unhappy, very happy, etc) and can then create rules to trigger actions when threshholds are crossed.
  • Customer Sentiment info icon
    Xbert iconCOMING SOON! Evaluate the overall sentiment for all communications for an account, contact, or case.
  • Analytics and Reporting info icon
    Xbert iconView and analyze all your customer interaction data captured across the system.
Automation
  • Time Rules info icon
    Xbert iconSet an action to occur based on time. Ex. Send a survey 24 hours after a support case is closed.
  • Trigger Rules info icon
    Xbert iconSet an action to occur automatically when certain conditions are met. Ex. Send an email confirmation when a case is opened.
  • Notifications & Reminders info icon
    Xbert iconGet automatic alerts on any customer account changes. Ex. New sales, customer experience score changes, or new support cases for important customers.
abstract design for background abstract design for background

Any questions?

How can I buy your software?

You can contact one of our Account Executives at (800)-799-0600; they're specialists who will work with you to ensure you get the best solutions for your jobs to be done.

What are my payment options?

You can use your credit card or an e-check to pay for any plan, and you can choose to pay on a monthly or annual basis.

Can I buy features a la carte?

Currently, some of our add-on services are available a la carte and our core features are locked into bundles. However, we're not ruling out breaking them up in the future.

Can I change plans?

You can always upgrade your plan to a higher tier with more features if your initial offering isn't quite what you need. If you do that or add more seats to your account, we will only charge you a pro-rated amount for the remaining time in your billing cycle.

How much does Nextiva's Business Phone Service cost?

Nextiva’s Business Communication Suite offers three-tiered pricing. Basic (starts at $20 per month/user), Pro (starts at $25 per month/user) and Enterprise (starts at $30 per month/user.)

How long are your contracts?

We have contract terms that last 12, 24, or 36 months. Keep in mind that we offer greater discounts for longer contract terms.

Do you have pricing for enterprises?

We offer discounts based on the number of seats or lines purchased.

How do I cancel service?

If you want to cancel your service, you can reach out to our Customer Relations team via email at service@nextiva.com, or you can call and request to cancel with our support team at (800)-285-7995. We will process your request and your account will be canceled at your next billing date. We do not offer refunds for unused time.

Is my information safe and private?

Nextiva has a robust information security program which has been audited by independent 3rd parties. We hold customer information security to be one of our top priorities.

Start growing fearlessly today.

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Call Us
(800) 799-0600
Live Chat
Chat now

We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.

Big XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Or Separator graphic
Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 799-0600
See how you can provider smarter, better service with Nextiva IVR.

XBert Hate filling out forms?
Just talk to a real human.
Chat now Call (800) 799-0600
We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

XBert Hate filling out forms?
Just talk to a real human.
Chat now Call (800) 799-0600
Be one of the first companies to get access.

Sign up for beta access. We’ll send you progress updates and a personal invitation to join the beta when it releases.