SAVE 20%
Business Phone Service

Essential

Starts at

$21.9519.95
 
ESSENTIAL Monthly
ESSENTIAL 36 mo. agreement
PREPAY 12 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$34.95/mo
$29.95/mo
$24.95/mo
$21.95/mo
$32.95/mo
$27.95/mo
$22.95/mo
$19.95/mo
$30.95/mo
$25.95/mo
$20.95/mo
$19.95/mo

Per month / user
Learn more

Phone Service Features

Unlimited Calling within the US/CA

Free Local & Toll-Free Number

Toll-Free Minutes (1000 minutes)

Unlimited Internet Fax

 

Collaboration Features

Unlimited Audio Conference Calls
(4 Participants)

Mobile App Calling

 

 

 

Productivity Features

NextOS Call Pop

Outlook and Google Integrations

Voicemail to Text and Email

Support

24x7 Amazing Service

See all features
Business Phone Service

Professional

Starts at

$24.9520.95
 
PROFESSIONAL Monthly
PROFESSIONAL 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$37.95/mo
$32.95/mo
$27.95/mo
$24.95/mo
$35.95/mo
$30.95/mo
$25.95/mo
$22.95/mo
$33.95/mo
$28.95/mo
$23.95/mo
$20.95/mo

Per month / user
Free trial Learn more

Phone Service Features

Unlimited Calling within the US/CA

Free Local & Toll-Free Number

Toll-Free Minutes (2500 minutes)

Unlimited Internet Fax

Unlimited Business SMS

Collaboration Features

Unlimited Audio Conference Calls
(40 Participants)

Unlimited Video Conferencing
(peer-to-peer)

Screen Sharing with video and audio

Mobile App Calling and Video

Team Messaging

Productivity Features

NextOS Call Pop

Outlook and Google Integrations

Integrations with Salesforce, Zendesk, etc.

Voicemail to Text and Email

Voice Analytics

Call Recording

Support

24x7 Amazing Service

See all features
Business Phone Service

Enterprise

Starts at

$31.9527.95
 
ENTERPRISE Monthly
ENTERPRISE 36 mo. agreement
PREPAY 36 mo. agreement
1-4 users
5-19 users
20-99 users
100+ users
$44.95/mo
$39.95/mo
$34.95/mo
$31.95/mo
$42.95/mo
$37.95/mo
$32.95/mo
$29.95/mo
$40.95/mo
$35.95/mo
$30.95/mo
$27.95/mo

Per month / user
Free trial Learn more

Phone Service Features

Unlimited Calling within the US/CA

Free Local & Toll-Free Number

Toll-Free minutes (10,000 minutes)

Unlimited Internet Fax

Unlimited Business SMS

Collaboration Features

Unlimited Audio Conference Calls
(Unlimited Participants)

Unlimited Video Conferencing
(peer-to-peer)

Screen Sharing with Video and Audio

Mobile App Calling and Video

Team Messaging

Productivity Features

NextOS Call Pop

Outlook and Google Integrations

Integrations with Salesforce, HubSpot, etc.

Integrations with Zendesk, ServiceNow, etc.

Voicemail to Text and Email

Voicemail Transcription

Voice Analytics

Call Recording

Support

24x7 Amazing Service

See all features
Have questions? Call (800) 799-0600 Essential Professional Enterprise
The Essentials
Unlimited Calling within the US/CA
Free Local & Toll-Free Number
Keep Your Current Number
Toll-Free Minutes 1000 2500 10000
HD Video & HD Voice
Customizable Hold Music
Unlimited Multi-Level Auto Attendant
Professionally Recorded Message 0 1 3
Dial by Name Directory
Call Controls (Transfer, Hold, Mute, etc.)
Call Continuity
Simultaneous Ring
Call Forwarding
Call Waiting
Call Queues Add on Add on Add on
Do Not Disturb
Unlimited Internet Fax
Productivity
Nextiva's Caller AI provides you with the most up to date account information in the customer’s journey including survey results, interactions, the value of the customer, and customer experience score. When you accept the call, all of the customer's information will automatically appear on the screen.
Caller AI
100 Pops 250 Pops Unlimited Pops
Voicemail to Text and Email
Voicemail Transcription
Team Presence
Shared Line Appearance
Busy Lamp Field
Call Groups
Mobility
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Mac
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Windows
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for iOS
The Essential tier includes calling only.
Professional & Enterprise tiers include calling, messaging and presence, screen share, audio conferencing and P2P video
Nextiva App for Android
Meetings
Unlimited Conference Calls 4 Participants 40 Participants Unlimited Participants
Unlimited Video Conferencing (Peer-to-Peer)
HD Video Calling
Team Collaboration & Messaging
Team Messaging and Collaboration
Private Group Messaging
Screen Sharing
Unlimited Business SMS
Analytics & Reports
Call History
Call Log Reports
Voice Analytics
Administration
Admin Portal
User Portal
Dashboard
Real-time System Status Alerts
Call Recording
Most Popular Integrations
Nextiva's Caller AI provides the most up to date account information in the customer’s journey including most recent surveys results and interaction, the value of the customer, and customer experience score. When you accept the call all of customer information will automatically appear on the screen.
Caller AI with Nextiva CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Available in the Enterprise tier for Windows & Mac.
Salesforce Lightning UI
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. The Enterprise tier includes features such as managing agent status availability, natural language processing, and more. Windows is available with the Professional tier. Available in the Enterprise tier for Windows & Mac.
Salesforce Service Cloud
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
MS Outlook
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Available in all tiers for Windows and Mac.
Google Contacts
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
HubSpot
Know who is calling and present customer details on the screen. Search your address book and simply click on customer contact to automatically make a call. Automatically create a call activity log. Available in all tiers for Windows and Mac.
Zendesk
Create new accounts, contacts, leads, tasks and activities in ServiceNow right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in ServiceNow. Available in the Enterprise tier for Windows & Mac.
ServiceNow
Other Integrations
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics
Create new accounts, contacts, leads, tasks and activities in Microsoft Dynamics 365 right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Microsoft Dynamics 365. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Microsoft Dynamics 365
Create new accounts, contacts, leads, tasks and activities in Oracle Sales Cloud right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Oracle Sales Cloud. Available in the Enterprise tier for Windows & Mac.
Oracle Sales Cloud
Create new accounts, contacts, leads, tasks and activities in Sugar CRM right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Sugar CRM. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
Sugar CRM
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available for Windows in the Professional and Enterprise tiers.
Act!
Create new accounts, contacts, leads, tasks and activities in NetSuite right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in NetSuite. Available in the Professional tier for Windows and the Enterprise tier for Windows & Mac.
NetSuite
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
ConnectWise
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Goldmine
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in all tiers for Windows.
Lotus Notes
Know who is calling and present customer details on the screen. Simply click on customer contact to automatically make a call. Automatically capture every call with notes. Available in Professional and Enterprise tiers for Windows.
Workbooks
Create new accounts, contacts, leads, tasks and activities in Bullhorn right from Nextiva. You can simply create a call in Nextiva with a click-to-dial feature. Other features include local presence, analytics and call tracking in Bullhorn. Available in the Enterprise tier for Windows & Mac.
Bulhorn
Phones
Bring Your Own Device (BYOD)
Phone Rental Options: Desk and Conference Phones
Desk Phone
Conference Phone
Support
Email Support 24/7 24/7 24/7
Chat Support 24/7 24/7 24/7
Phone Support 24/7 24/7 24/7
Multi-Site Support Status Alerts
Professional Implementation
SAVE 20%
Sales & Service CRM

Essential

Starts at

$2515

Per month / user
Learn more

Business foundation

Single view of customer

Track Customer Health

Store account, leads, opportunities and contacts in one place

Communicate with customers on their channel of choice

Alert and Notification

Account Health Changes

Tasks and Timelines

Customer Touchpoints and interactions

Leads to tickets assignments

Omnichannel

Conversations in customer's channel of choice

Email (included)

Voice (add on)

Chat (add on)

SMS (add on)

See all features
Sales & Service CRM

Professional

Starts at

$3525

Per month / user
Free trial Learn more

Plus Productivity

Use custom saved responses

Move and merge conversation

Analyze customer conversation

Segment and escalate customers based on customer health

Automatically route or assign leads and tickets to the right personnel

Route cross-channel conversations to agents, according to their work capacity, assigned queue, and status.

Customize forms and fields to create a personalized team view

Create and manage custom service level agreements on conversations.

See all features
Sales & Service CRM

Enterprise

Starts at

$4535

Per month / user
Free trial Learn more

Plus Intelligence and Automation

Automatically perform actions via workflows when conversations are created and updated

Get started immediately by using common workflow templates

Create custom workflows

Take action using a time-delayed trigger or an event

Trigger a workflow using inbound form requests or emails

Contact customers with the right message at the right time

See all features
All
Core CRM
Features
Sales CRM
Features
Service CRM
Features
Have questions? Call (800) 799-0600 Essential Professional Enterprise
CORE CRM FEATURES
Single Unified View of the Customer
Customers Sentiment 100 Views 250 Views Unlimited
Overall Customer Experience
Customer Journey by Segment
Alerts & Notifications
Customer Touchpoints & Interactions
Customer Management
Store Unlimited Accounts and Contacts
Contextual Workplaces (Sales, Service, Account, Contact)
Conversation Inboxes
Sort Interaction Types
Custom Contact & Company Fields
Account & Contacts Management Unlimited Unlimited Unlimited
Account Contacts, Opportunity and Case History
Link Multiple Accounts to a Single Contact
Omnichannel Customer Engagement
Email
Voice $ $
Agent Customizations
Attachments
Customizable Signature
Productivity
Pre-Built Business Rules 3 10 Unlimited
Macros and Pre-Defined Text Up to 10 Up to 25 Unlimited
Smart Topics with Built-In Wiki
Time Triggered Workflow Automations Limited
Event Triggered Workflow Automations Limited
Reporting & Analytics
Default Dashboard
Standard Reports
Sales and Service Reports
Lead & Opportunity Drill Down in Reports
Service Reports
Custom Reports
Roles & Permissions
Unlimited Teams
Standard Roles and Permission 3 Roles 3 Roles Unlimited
Customizable Roles and Permisison Up to 2 Unlimited
Integrations
Outlook Contacts
Gmail Contacts
QuickBooks Contacts
Data Importing
Quickbooks, GSuite, Microsoft
Data Importing
Secure your Business Data
Audit log
Security
Single Sign-On
IP Whitelisting
Support
24/5 Email Support
24/5 Phone Support
24/7 Phone and Chat Support
SALES CRM FEATURES
Sales Management
Leads and Opportunities Unlimited Unlimited Unlimited
Customizable Kanban Sales Pipelines
Leads and Pipeline Management
Product Catalogs
Sales Pipeline Automation
Automations that Run on Lead & Opportunity Creation
Time Triggers on Pipeline Stages
Sales Productivity
Canned Responses
Notes
Search
Basic Sales View
Kanban
Custom Sales Views
Sales Templates
Sales Forms
Custom Forms Up to 3 Unlimited
SERVICE CRM FEATURES
Case Management
Email Unlimited Unlimited Unlimited
Case Priority and Statuses
Case Management
Parent Child Cases
Productivity
Canned Responses
Notes
Search
Custom Case Views
Case Templates
Automatic Ticket Routing
Collaboration
Interaction Inbox
Attachments
Customizable Signature
Sort Interaction Types
Outbound Email
Activity History
Shared Ownership of Cases
Surveys
Dependent Fields in Case Forms
Custom Sub-Status
Native After Contact Surveys
Custom Forms Up to 5
Custom Case Fields Up to 10
Collaboration & Video

Essential

Starts at

FREE

Per month / user
Learn more

Chat & Collaboration

Unlimited Chat

Participant Feedback

Voting

Meeting & Calls

Meetings (Video & Audio)

Screensharing

HD Video & HD Voice

Secure Meetings

Efficiency & Productivity

Task Management

Team Calendar

Directory

Administration

Unlimited Teams

Unlimited Guest Users

15K of Your Teams Most Recent Messages

See all features
Have questions? Call (800) 799-0600 Essential
Unlimited Chat
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Recent Message Storage
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15K Messages
Unlimited Teams
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Unlimited Guest Users
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Meetings (Video & Audio)
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Task Management
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Team Calendar
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Screensharing
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HD Video & HD Voice
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Participant Feedback
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Voting
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Directory
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Secure Meetings
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24/7 Live Support
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