Choose Your Plan
Every plan includes business phone and team messaging. Add AI when you're ready. Pick the one that fits how your team works.
NEXT Core
For small teams
XBert AI: $1.50 per conversation
All the essentials to get started.
Key Features
- Unlimited Voice, Video
- Business SMS / MMS (100 per user / mo)
- Team Collaboration
- Skills-based Routing
- Basic CRM & Ticketing System
- Shared (Team) & Personal Inbox
- CX Journey Builder
- Unlimited AI Call Transcripts
- Unlimited AI Call Summaries
- Unlimited AI Answer Suggestions
NEXT Engage
For growing teams
XBert AI: $1.50 per conversation
Everything you need as your team expands.
Everything in NEXT Core, plus:
- Live Chat & Chatbot
- Business SMS / MMS (500 per user / mo)
- Toll-Free Number (+2,000 min)
- Multiple Shared (Team) Inboxes
- Single Sign-On (SSO)
- Virtual Fax
NEXT Scale
For sales & service teams
XBert AI: $1.50 per conversation
The complete solution for enterprise scale.
Everything in NEXT Engage, plus:
- Unlimited Business SMS / MMS
- Toll-Free Number (+10,000 min)
- Directory Sync
- Dedicated Onboarding Team
- Supervisor Monitoring
XBert AI Employee
Add an AI employee to your helpdesk. XBert answers customers, takes action, and routes to your team when it counts.
XBert AI Employee
XBert AI: Packages starting at 100 conversations/month.
See XBert in ActionKeep your tools. Let AI handle conversations and move customers forward.
- Get started in minutes with no coding required
- Easy to manage and update
- Handles phone, chat, & SMS
- Customizable tone and voice
- Takes action in your systems
- Smart routing with full customer context
- Always available with fast, 24/7 responses
- Learns & improves automatically
We made a phone call to Nextiva and they were able to switch us over immediately, so we had no downtime. The temporary numbers Nextiva gave us rolled in, and it was seamless.
You keep running your business.
No handoffs, no gaps, no homework for you.
The system grows the second you're ready to.
Nextiva has been an absolutely critical component of our growth. There is no way that we would be where we are today without our relationship, and the service that Nextiva brings to us.
Every call ends with an answer, not another ticket.
Real people who know your account and act like it's their own.
Revenue targets get hit because the platform holds up.
If something comes up, Nextiva guides us in the right direction to get things solved. Their support team is always there when we need them.
One conversation replaces the ticket queue and the follow-ups.
The team walks owners to the fix instead of pointing at a help doc.
Every location delivers the same quality of service.
With all social channels unified into one inbox, we reduced response times to under 2 hours across LinkedIn, Twitter, Facebook, and Instagram.
Global volume runs through a single system.
Speed jumps across social all at once.
Full history follows the customer wherever they message.
Our bakery owners are busy and don't have time for complicated systems. The interface and the Nextiva Support team were a big selling point.
Simple enough to get productive on day one.
New locations go live without a training program.
Owners self serve so tickets stop hitting IT.
We were due for a complete overhaul. Moving to Nextiva gave us an all-in-one cloud-based solution that was easier to manage, more reliable, and cut our communications costs by more than 50%.
Half the spend with more capability.
One bill takes the place of multiple vendors.
Savings hit the bottom line the moment it goes live.
Compare Plan Features
See exactly what's included in every plan.
|
Features
|
NEXT Core $15/user/mo Get a Demo | Most Popular NEXT Engage $25/user/mo Get a Demo | NEXT Scale $75/user/mo Get a Demo |
|---|---|---|---|
| Unified CX | |||
| Unlimited Voice & Video Calling | |||
| Call Recording | |||
| Business SMS/MMS (monthly) | 100/month | 500/month | Unlimited |
| Live Chat & Chatbot | Add-on | ||
| Team Collaboration | |||
| Team & Personal Inbox | 1 team + 1 personal | 3 team + 1 personal | 10 team + 1 personal |
| Mobile | |||
| Ticketing | |||
| Toll-Free Number | Add-on | 1 | 3 |
| Toll-Free Minutes (monthly) | Add-on | 2,000 min | 10,000 min |
| Contact Management | |||
| Digital Fax | Digital Fax Add-on | ||
| Desk Phones | Per-Unit | Per-Unit | Per-Unit |
| AI and automation | |||
| Smart Call Routing (Simple IVR) | |||
| Priority & Skills-Based Routing | |||
| Real-time AI Transcription | |||
| Voicemail with AI Transcription | |||
| AI Call Summarization | |||
| AI-Assisted Conversations | Unlimited | Unlimited | Unlimited |
| XBert AI Employee | |||
| Workflow Builder | |||
| Analytics and reporting | |||
| Dashboards & Basic Reports | |||
| Live Manager Dashboard | |||
| Supervisor Monitoring | — | — | |
| INTEGRATIONS And API's | |||
| Outlook / Google Contacts Sync | |||
| Salesforce | |||
| Single Sign-On (SSO) | — | ||
| SUPPORT AND SUCCESS | |||
| 24/7 World-Class Support | |||
| Dedicated Customer Success Team | — | — | |
| Professional Services Package | Add-on | Add-on | Add-on |
Annual Small Business pricing applies to new customers with 1–100 employees signing a paid 12-month or longer minimum term agreement.
Every feature marked with a check is included at the price shown. Features marked Add-on or Per-Unit — including Live Chat & Chatbot on NEXT Core — are billed separately, may involve setup, licensing, or usage fees, and are subject to Nextiva’s Terms and Conditions. Turning one on without a qualifying plan adds charges to your bill.
Compare plan features
See exactly what's included in every plan.
|
Features
|
Essential From $75/agent/mo Get a Demo | Professional Contact Sales Get a Demo | Premium Contact Sales Get a Demo |
|---|---|---|---|
| Communication Channels | |||
| Voice Calling | |||
| Web Chat | |||
| — | |||
| SMS/Text Messaging | — | ||
| Social Media Engagement | — | — | |
| Online Reviews Management | — | — | |
| Customer Experience | |||
| Omnichannel Conversation History | |||
| Contact Management | |||
| Web Callback | |||
| ACD Callback | |||
| Integrated Team Directory & Collaboration | |||
| AI & Automation | |||
| Workflow Builder (Drag-and-Drop) | |||
| Process Automation | |||
| Smart Call Routing | Up to 5 agents | Up to 10 agents | Unlimited |
| Self-Service Bots (Voice & Chat) | — | ||
| Advanced Self-Service Bots | — | — | |
| AI Transcription & Summarization | Usage-Based | Usage-Based | Usage-Based |
| Dynamic Scripting | — | ||
| Dial-by-Name Auto Attendant | — | ||
| Proactive Outbound Notifications | — | ||
| Campaign & Outbound Management | |||
| List & Campaign Management | — | ||
| Dialing Modes (Progressive, Predictive, Quarterback) | — | ||
| Voice & Digital Customer Surveys | — | ||
| Voicemail Drop & ACD Voicemail | — | ||
| Supervisor & Workforce Tools | |||
| Real-Time Dashboards & Reporting | 1 Dashboard Included | ||
| Recording & Monitoring | |||
| Single Screen Recording | — | ||
| Supervisor Dashboards & Monitoring | — | ||
| Enhanced Supervisory Controls | — | ||
| Workforce Management | — | Add-on | |
| Advanced CX Analytics | — | — | |
| Security & Reliability | |||
| Geographic Disaster Recovery | |||
| Secure Payment Agent Assist (PCI) | — | ||
| SOC 2 Compliance | |||
| ISO/IEC 27001 | |||
| HIPAA Certified | |||
| Geo Redundancy | |||
| Integrations & Extensibility | |||
| Full API Access | — | ||
| Microsoft Teams, Salesforce, HubSpot, Zendesk & More | Available | Available | Available |
| Support & Services | |||
| 24/7 Phone Support | |||
| 24/7 Chat Support | |||
| 24/7 Email Support | |||
Every feature marked with a check is included at the price shown. Features marked Add-on or Usage-Based are billed separately, may involve setup, licensing, or usage fees, and are subject to Nextiva’s Terms and Conditions.
