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Nextiva Pricing Honest. Affordable. Simple.

Communication

Customer Relationship

Team Collaboration

What is NextOS?

Basic

Business Phone Service

As low as

$20

BASIC Monthly

BASIC 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$35/mo

$30/mo

$26/mo

$24/mo

$33/mo

$28/mo

$24/mo

$22/mo

$30/mo

$26/mo

$22/mo

$20/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams

Compare All Features

Get started

Our most popular package

Pro

Business Phone Service

As low as

$25

PRO Monthly

PRO 36 mo. agreement

PREPAY 36 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$38/mo

$35/mo

$30/mo

$28/mo

$36/mo

$32/mo

$28/mo

$26/mo

$33/mo

$30/mo

$26/mo

$25/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers

Compare All Features

Get started

Enterprise

Business Phone Service

As low as

$30

ENTERPRISE Monthly

ENTERPRISE 36 mo. agreement

PREPAY 36 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$55/mo

$45/mo

$40/mo

$35/mo

$50/mo

$42/mo

$38/mo

$32/mo

$45/mo

$40/mo

$32/mo

$30/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers
Analyze Your Business
Chat Live on Your Website

Compare All Features

Get started

Basic

As low as

$10

BASIC Monthly

BASIC 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$25/mo

$15/mo

$10/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams

Compare All Features

Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Pro

As low as

$20

PRO Monthly

PRO 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$35/mo

$25/mo

$20/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers

Compare All Features

Nextiva Mobile App
Team Presence
Text Messaging
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Enterprise

As low as

$30

ENTERPRISE Monthly

ENTERPRISE 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$45/mo

$35/mo

$30/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers
Analyze Your Business
Chat Live on Your Website

Compare All Features

Text Messaging
Call Me Now
Conference Bridge
Nextiva Mobile App
Team Presence
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Basic

As low as

$5

/mo per user

Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Request beta

Our most popular plan

Pro

As low as

$10

/mo per user

Nextiva Mobile App
Team Presence
Text Messaging
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Request beta

Compare our most popular features

Includes everything in the Customer Relationship Suite

Communication Basic

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
Analyze Your Business
- Standard Reports
- Central source for customer data

Communication Pro

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
- Nextiva mobile app (iPhone, iPad, Android)
- Nextiva desktop app
- Instant messaging & presence
- Team messaging & presence
- Unlimited conference calls
- Unlimited web conferencing
- Unlimited SMS messages
- Professionally recorded greeting (1)
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Basic database tools
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics

Communication Enterprise

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
- Nextiva mobile app (iPhone, iPad, Android)
- Nextiva desktop app
- Instant messaging & presence
- Team messaging & presence
- Unlimited conference calls
- Unlimited web conferencing
- Unlimited SMS messages
- Professionally recorded greeting (3)
- Call recording
- Voicemail with text delivery
- Voice analytics
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
- Custom account and contact fields
- Account analytics
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
- Custom Dashboards
- Advanced roles and permissions
- Multiple SLA policies
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Advanced database tools
- Custom Dashboards
- Advanced Analytics
- Advanced, flexible database
- NextDB (database administration)
- Visual database builder
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics
- Question & page skip logic
- Survey scheduling
- Secure surveys
- Custom landing pages
- Redirect upon submit
- Allow/Restrict IPs
- Export survey results
Chat Live on Your Website
- Automatic case creation
- Proactive chat
- Scheduling
- Tab notification of unread customer message
- Unlimited departments
- Chat history
- Shortcuts
- Transfer chat
- Round-robin distribution
- Multiple administrators
- Offline chat
- Custom chat limits (per user, per department)
- Avatars
- Unlimited chat instances (queue creation)
- Queue limit
- Chat builder
- Chat customization

Does not include Business Phone Service

Customer Relationship
Basic

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
Analyze Your Business
- Standard Reports
- Central source for customer data

Customer Relationship
Pro

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Basic database tools
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics

Customer Relationship
Enterprise

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
- Custom account and contact fields
- Account analytics
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
- Custom Dashboards
- Advanced roles and permissions
- Multiple SLA policies
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Advanced database tools
- Custom Dashboards
- Advanced Analytics
- Advanced, flexible database
- NextDB (database administration)
- Visual database builder
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics
- Question & page skip logic
- Survey scheduling
- Secure surveys
- Custom landing pages
- Redirect upon submit
- Allow/Restrict IPs
- Export survey results
Chat Live on Your Website
- Automatic case creation
- Proactive chat
- Scheduling
- Tab notification of unread customer message
- Unlimited departments
- Chat history
- Shortcuts
- Transfer chat
- Round-robin distribution
- Multiple administrators
- Offline chat
- Custom chat limits (per user, per department)
- Avatars
- Unlimited chat instances (queue creation)
- Queue limit
- Chat builder
- Chat customization

Get started

All suites include features powered by NextOS, a single unified business platform.

Productivity

Call Pop
Get an instant on-screen pop-up with the caller's account, contacts, sales, and cases.
SmartTopics
Allow users to categorize case subjects and automatically update the impact to Customer Experience Score, and trigger other actions, with one click. Admins can determine the backend algorithm that equates a SmartTopic to a positive or negative experience for the account and individual, and this allows you to see a more holistic view of accounts over time.
Integrated Wiki
Add articles and information related to support topics. When a user adds a SmartTopic to a case, any related Wiki articles automatically display on the right side of their screen.
Macros and Predefine Responses
Automate common tasks, such as filling in a form, changing fields, populating a predefined message/email response, adding an attachment and more with a simple command. This tool allows agents to focus more on complex tasks while accomplishing simple tasks quickly.

Intelligence

Customer Journey Mapping
See how a customer's experience score is impacted by every touchpoint in their customer journey.
Customer Experience Score
Proactively and automatically engage at-risk customers and nurture happy customers into superfans. The Customer Experience Score is a single, cumulative score that is continually updated in real-time, based on every interaction a customer has with your company, and visible to every user. The admin sets the threshholds (what is the range for unhappy, very happy, etc) and can then create rules to trigger actions when threshholds are crossed.
Customer Sentiment
COMING SOON! Evaluate the overall sentiment for all communications for an account, contact, or case.
Analytics and Reporting
View and analyze all your customer interaction data captured across the system.

Automation

Time Rules
Set an action to occur based on time. Ex. Send a survey 24 hours after a support case is closed.
Trigger Rules
Set an action to occur automatically when certain conditions are met. Ex. Send an email confirmation when a case is opened.
Notifications & Reminders
Get automatic alerts on any customer account changes. Ex. New sales, customer experience score changes, or new support cases for important customers.

Any questions?

How do I buy Nextiva software for my business?

To purchase Nextiva, contact our sales team at (800) 799-0600, chat with us, or request a demo. We’ll discuss your business needs to suggest the best solution for you.

What are my payment options?

We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.

Can I buy features à la carte?

Yes. Our software suites include all the communication tools your business needs for one low price. If you have specific needs, call us at (800) 799-0600 so we can customize the Nextiva platform for your business.

Can I change plans?

Yes, anytime. We design our plans to grow with your company as it grows and to fit your needs at every stage. If you find your current plan no longer suits your needs, reach out to your Client Success Manager or call us at (800) 799-0600 to adjust your plan.

Does Nextiva sell or lease VoIP phones?

Both! With Nextiva, you can choose to buy or rent many top-performing VoIP phones that work perfectly in your business. We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets. The best part is that we pre-configure the devices, so you can use them instantly.

Does Nextiva offer month-to-month contracts?

Yes, Nextiva offers many flexible options, all built to meet your needs. You can choose a month to month plan with no commitment, or you can maximize your savings by committing to a contract term for up to three years.

How much does business phone service cost?

Phone service for your business starts at $20 per month per user, depending on the number of users and contract length. To complement your VoIP phone system, you also get access to an entire suite of business applications to maximize your productivity.

Does Nextiva offer SIP Trunking?

Nextiva offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by Nextiva is compatible with many popular PBX systems including Asterisk, Cisco, 3CX, FreePBX, Mitel, Avaya, and more. Pricing for SIP Trunks start at $14.95 per month.

How do I get a product demo?

Our Account Executives are eager to demonstrate our products to you using real-world examples. Give us a call at (800) 799-0600 to request a demo of the Nextiva platform.

How do I cancel my Nextiva account?

We are happy to discuss any concerns you have with Nextiva. If you wish to make changes to your Nextiva account, please call the Customer Relations team at (800) 285-7995 or email service@nextiva.com so we can listen and resolve any of your outstanding concerns.

Start growing fearlessly today.

Get started

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

Mark C. | with Nextiva since 2018

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International Calling Rates

Speed Test

System Status

Nextiva Pricing Honest. Affordable. Simple.

NextOS is the future of business.

Basic

$20

Pro

$25

Enterprise

$30

Basic

$10

Pro

$20

Enterprise

$30

Basic

$5

Pro

$10

Compare our most popular features

Communication Basic

Communication Pro

Communication Enterprise

Customer Relationship Basic

Customer Relationship Pro

Customer Relationship Enterprise

All suites include features powered by NextOS, a single unified business platform.

Any questions?

How do I buy Nextiva software for my business?

What are my payment options?

Can I buy features à la carte?

Can I change plans?

Does Nextiva sell or lease VoIP phones?

Does Nextiva offer month-to-month contracts?

How much does business phone service cost?

Does Nextiva offer SIP Trunking?

How do I get a product demo?

How do I cancel my Nextiva account?

Start growing fearlessly today.

We've got your back.

Call Us

Email Us

Live Chat

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

We'd like to know you better so we can serve you better.

Be one of the first companies to get access.

Customer Relationship
Basic

Customer Relationship
Pro

Customer Relationship
Enterprise

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.