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(800) 799-0600 SALES / (800) 285-7995 SUPPORT

Grow fearlessly.

Simple pricing — Compare & choose a suite that empowers your business to soar.

Which of our Suites are you interested in?

Communication

Customer Relationship

Team Collaboration

What is NextOS?

Basic

Business Phone Service

As low as

$20

BASIC Monthly

BASIC 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$35/mo

$30/mo

$26/mo

$24/mo

$33/mo

$28/mo

$24/mo

$22/mo

$30/mo

$26/mo

$22/mo

$20/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams

Compare All Features

Get started

Our most popular package

Pro

Business Phone Service

As low as

$25

PRO Monthly

PRO 36 mo. agreement

PREPAY 36 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$38/mo

$35/mo

$30/mo

$28/mo

$36/mo

$32/mo

$28/mo

$26/mo

$33/mo

$30/mo

$26/mo

$25/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers

Compare All Features

Get started

Enterprise

Business Phone Service

As low as

$30

ENTERPRISE Monthly

ENTERPRISE 36 mo. agreement

PREPAY 36 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$55/mo

$45/mo

$40/mo

$35/mo

$50/mo

$42/mo

$38/mo

$32/mo

$45/mo

$40/mo

$32/mo

$30/mo

/mo per user

Includes Business Phone Service &
Customer Relationship Suite

Communicate
Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers
Analyze Your Business
Chat Live on Your Website

Compare All Features

Get started

Basic

As low as

$10

BASIC Monthly

BASIC 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$25/mo

$15/mo

$10/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams

Compare All Features

Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Pro

As low as

$20

PRO Monthly

PRO 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$35/mo

$25/mo

$20/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers

Compare All Features

Nextiva Mobile App
Team Presence
Text Messaging
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Enterprise

As low as

$30

ENTERPRISE Monthly

ENTERPRISE 36 mo. agreement

PREPAY 12 mo. agreement

1-4 users

5-19 users

20-99 users

100+ users

$45/mo

$35/mo

$30/mo

/mo per user

Manage Prospects
Service Customers
Collaborate with Teams
Survey Customers
Analyze Your Business
Chat Live on Your Website

Compare All Features

Text Messaging
Call Me Now
Conference Bridge
Nextiva Mobile App
Team Presence
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Get started

Basic

As low as

$5

/mo per user

Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Request beta

Our most popular plan

Pro

As low as

$10

/mo per user

Nextiva Mobile App
Team Presence
Text Messaging
Cloud PBX
Free Number Porting
Advanced Call Management
Unlimited Calling
Free Local Number
Free Toll Free Number
Voicemail to Email
Unlimited Virtual Faxing
Shared Call Appearance
HD Music on Hold
Voicemail to Text
($2.95 per line)
Barge In

Request beta

Compare our most popular features

Includes everything in the Customer Relationship Suite

Communication Basic

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
Analyze Your Business
- Standard Reports
- Central source for customer data

Communication Pro

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
- Nextiva mobile app (iPhone, iPad, Android)
- Nextiva desktop app
- Instant messaging & presence
- Team messaging & presence
- Unlimited conference calls
- Unlimited web conferencing
- Unlimited SMS messages
- Professionally recorded greeting (1)
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Basic database tools
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics

Communication Enterprise

Included with All Plans
- 24/7 service and tech support
- No contracts required
- 99.999% uptime reliability
Communicate
- Unlimited calling
- Unlimited Internet faxing
- Voicemail with email delivery
- Free local phone number
- Free toll free number
- Keep your existing number
- Advanced call management
- Auto attendant
- Call logs
- Multi-site support
- Nextiva mobile app (iPhone, iPad, Android)
- Nextiva desktop app
- Instant messaging & presence
- Team messaging & presence
- Unlimited conference calls
- Unlimited web conferencing
- Unlimited SMS messages
- Professionally recorded greeting (3)
- Call recording
- Voicemail with text delivery
- Voice analytics
Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
- Custom account and contact fields
- Account analytics
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
- Custom Dashboards
- Advanced roles and permissions
- Multiple SLA policies
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Advanced database tools
- Custom Dashboards
- Advanced Analytics
- Advanced, flexible database
- NextDB (database administration)
- Visual database builder
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics
- Question & page skip logic
- Survey scheduling
- Secure surveys
- Custom landing pages
- Redirect upon submit
- Allow/Restrict IPs
- Export survey results
Chat Live on Your Website
- Automatic case creation
- Proactive chat
- Scheduling
- Tab notification of unread customer message
- Unlimited departments
- Chat history
- Shortcuts
- Transfer chat
- Round-robin distribution
- Multiple administrators
- Offline chat
- Custom chat limits (per user, per department)
- Avatars
- Unlimited chat instances (queue creation)
- Queue limit
- Chat builder
- Chat customization

Does not include Business Phone Service

Customer Relationship
Basic

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
Analyze Your Business
- Standard Reports
- Central source for customer data

Customer Relationship
Pro

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Basic database tools
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics

Customer Relationship
Enterprise

Manage Prospects
- Contact management
- Account history
- Account contacts
- Account notes
- Link account relationships
- Custom account and contact fields
- Account analytics
Service Customers
- Omnichannel support: phone, email, chat, and messaging
- Case status management
- Automatically link cases to accounts
- Case & account priority management
- Standard Reports
- Account and case notes & alerts
- Same screen account & case history
- Search functionality
- Smart case routing
- Integrated knowledge base
- SLA management
- SLA reminders
- Escalation for SLA violation
- Custom user filters and views
- Custom Reports
- Automatic email notifications
- Custom Dashboards
- Advanced roles and permissions
- Multiple SLA policies
Analyze Your Business
- Standard Reports
- Central source for customer data
- Predefined Dashboard
- Custom Reports
- User and Team Performance
- Advanced database tools
- Custom Dashboards
- Advanced Analytics
- Advanced, flexible database
- NextDB (database administration)
- Visual database builder
Survey Customers
- Dynamic design and question types
- Flexible survey design
- Survey templates
- Custom headers (add logo, etc)
- Automated survey distribution
- Survey link modification
- Favorite and archive surveys
- Email notifications
- Post-survey logic
- Survey analytics
- Question & page skip logic
- Survey scheduling
- Secure surveys
- Custom landing pages
- Redirect upon submit
- Allow/Restrict IPs
- Export survey results
Chat Live on Your Website
- Automatic case creation
- Proactive chat
- Scheduling
- Tab notification of unread customer message
- Unlimited departments
- Chat history
- Shortcuts
- Transfer chat
- Round-robin distribution
- Multiple administrators
- Offline chat
- Custom chat limits (per user, per department)
- Avatars
- Unlimited chat instances (queue creation)
- Queue limit
- Chat builder
- Chat customization

Get started

All suites include features powered by NextOS, a single unified business platform.

Productivity

Call Pop
Get an instant on-screen pop-up with the caller's account, contacts, sales, and cases.
SmartTopics
Allow users to categorize case subjects and automatically update the impact to Customer Experience Score, and trigger other actions, with one click. Admins can determine the backend algorithm that equates a SmartTopic to a positive or negative experience for the account and individual, and this allows you to see a more holistic view of accounts over time.
Integrated Wiki
Add articles and information related to support topics. When a user adds a SmartTopic to a case, any related Wiki articles automatically display on the right side of their screen.
Macros and Predefine Responses
Automate common tasks, such as filling in a form, changing fields, populating a predefined message/email response, adding an attachment and more with a simple command. This tool allows agents to focus more on complex tasks while accomplishing simple tasks quickly.

Intelligence

Customer Journey Mapping
See how a customer's experience score is impacted by every touchpoint in their customer journey.
Customer Experience Score
Proactively and automatically engage at-risk customers and nurture happy customers into superfans. The Customer Experience Score is a single, cumulative score that is continually updated in real-time, based on every interaction a customer has with your company, and visible to every user. The admin sets the threshholds (what is the range for unhappy, very happy, etc) and can then create rules to trigger actions when threshholds are crossed.
Customer Sentiment
COMING SOON! Evaluate the overall sentiment for all communications for an account, contact, or case.
Analytics and Reporting
View and analyze all your customer interaction data captured across the system.

Automation

Time Rules
Set an action to occur based on time. Ex. Send a survey 24 hours after a support case is closed.
Trigger Rules
Set an action to occur automatically when certain conditions are met. Ex. Send an email confirmation when a case is opened.
Notifications & Reminders
Get automatic alerts on any customer account changes. Ex. New sales, customer experience score changes, or new support cases for important customers.

Any questions?

How can I buy your software?

You can contact one of our Account Executives at (800)-799-0600; they're specialists who will work with you to ensure you get the best solutions for your jobs to be done.

What are my payment options?

You can use your credit card or an e-check to pay for any plan, and you can choose to pay on a monthly or annual basis.

Can I buy features a la carte?

Currently, some of our add-on services are available a la carte and our core features are locked into bundles. However, we're not ruling out breaking them up in the future.

Can I change plans?

You can always upgrade your plan to a higher tier with more features if your initial offering isn't quite what you need. If you do that or add more seats to your account, we will only charge you a pro-rated amount for the remaining time in your billing cycle.

How much does Nextiva's Business Phone Service cost?

Nextiva’s Business Communication Suite offers three-tiered pricing. Basic (starts at $20 per month/user), Pro (starts at $25 per month/user) and Enterprise (starts at $30 per month/user.)

How long are your contracts?

We have contract terms that last 12, 24, or 36 months. Keep in mind that we offer greater discounts for longer contract terms.

Do you have pricing for enterprises?

We offer discounts based on the number of seats or lines purchased.

How do I cancel service?

If you want to cancel your service, you can reach out to our Customer Relations team via email at service@nextiva.com, or you can call and request to cancel with our support team at (800)-285-7995. We will process your request and your account will be canceled at your next billing date. We do not offer refunds for unused time.

Is my information safe and private?

Nextiva has a robust information security program which has been audited by independent 3rd parties. We hold customer information security to be one of our top priorities.

Start growing fearlessly today.

Get started

We've got your back.

We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.

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(800) 799-0600

Email Us

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We're committed to your growth and empowering you to run a successful business. We promise to back you up and be there when you need us. No pressure to purchase anything.

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We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

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Hate filling out forms?
Just talk to a real human.

Chat now Call (800) 799-0600

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Events

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Phone Numbers

Speed Test

Support Center

Guides & Release Notes

News & Media

Tax Rates

Brand Assets

System Status

Grow fearlessly.

NextOS is the future of business.

Basic

$20

Pro

$25

Enterprise

$30

Basic

$10

Pro

$20

Enterprise

$30

Basic

$5

Pro

$10

Compare our most popular features

Communication Basic

Communication Pro

Communication Enterprise

Customer Relationship Basic

Customer Relationship Pro

Customer Relationship Enterprise

All suites include features powered by NextOS, a single unified business platform.

Any questions?

How can I buy your software?

What are my payment options?

Can I buy features a la carte?

Can I change plans?

How much does Nextiva's Business Phone Service cost?

How long are your contracts?

Do you have pricing for enterprises?

How do I cancel service?

Is my information safe and private?

Start growing fearlessly today.

We've got your back.

Call Us

Email Us

Live Chat

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

See how Nextiva will transform the way you communicate.

We'd like to know you better so we can serve you better.

Be one of the first companies to get access.

Customer Relationship
Basic

Customer Relationship
Pro

Customer Relationship
Enterprise

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.

See how Nextiva will transform
the way you communicate.