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Nextiva vs Ringcentral

Nextiva: The RingCentral alternative with way more

See why over 1 million users rely on Nextiva for their business communications.

Trusted by 100,000+ businesses, including:

Nextiva Pricing

Digital

$20 $25
$25 Save 20%
/user/mo
Get a Demo

For startups

Omnichannel digital customer sales & service to connect and engage with customers on the channels they prefer and track social engagement and customer reviews.

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Digital features:

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    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

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    Website live chat
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    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

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    Messaging apps
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    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

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    Social media channels
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    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

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    Review Management
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    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

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    Digital Service Helpdesk

Core

$30 $35
$35 Save 40%
/user/mo
Get a Demo

For small teams

Connect and engage with customers on digital, voice, video, and SMS. Never miss an interaction with AI-powered voicemail transcription. Empower all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

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Core features:

  • Check icon

    Turn prospect and visitors into customers and provide customer service on your website by engaging with them in real-time through live chat. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction for a personalized experience or use AI Chatbot to interact with prospects or customers.

    Tooltip icon
    Website live chat
  • Check icon

    Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.

    Tooltip icon
    Messaging apps
  • Check icon

    Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.

    Tooltip icon
    Social media channels
  • Check icon

    Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.

    Tooltip icon
    Review Management
  • Check icon

    Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.

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    Digital Service Helpdesk
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    Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.

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    Inbound & Outbound Voice
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    Send and receive SMS text messages from your business phone number using the desktop and mobile app.

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    Business SMS
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    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

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    Video meetings
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    Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, share files, and record for future reference.

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    Screenshare & file share
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    Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”

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    Call routing and queueing

Engage

$40 $50
$50 Save 44%
/user/mo
Get a Demo

For growing teams

Create amazing customer experiences across all channels with AI-powered intelligent routing, AI chatbots, analytics, insights, and integrations with CRM systems.

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Everything in Core, plus:

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    Advanced IVR enables customer engagement inside your IVR to quickly and efficiently route customers to the right place, the first time. Enable CRM/CDP integrations to offer high-touch customer experiences.

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    Advanced IVR
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    Give your business a professional edge by offering a universal, non-local, toll-free number.

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    Toll-free number and minutes
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    Move your business forward with insight gained from data found within your advanced IVR and queueing metrics.

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    Advanced reporting
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    Sync data between your core software, such as Salesforce HubSpot, and Zendesk.

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    Core integrations
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    Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.

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    Website chatbot

Power Suite

$60 $75
$75 Save 44%
/user/mo
Get a Demo

For sales & service teams

Everything a small business needs to run a successful sales & service organization and to operate like a Fortune 500 company — including inbound voice, advanced routing with an AI-powered interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

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Everything in Engage, plus:

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    Manage high-volume inbound calls, use voice prompts and AI to route calls to best-fit agents. Queue calls and surface caller history for quick resolution.

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    Inbound call center
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    Process high-volume inbound calls by auto-answering and prompting callers to ask questions or provide routing requests using an Intelligent Virtual Assistant.

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    Intelligent Virtual Assistant
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    Route callers to best-fit agents based on demographic, language, affinity, hard skills, etc.

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    Intelligent skills routing
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    Increase efficiency and collaboration by connect agents and supervisors in a single inferface.

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    Unified team interface
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    Focus on what metrics matter most with a customizable real-time dashboard for supervisors.

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    Supervisor dashboard

Got a pricing question?

Need pricing information? Chat with our experts or prompt assistance and clear insights!

The Downtime Dilemma

RingCentral had 43 days with downtime in a year. Open link icon

*RingCentral customers reported outages on 43 different days between Sep 9, 2022 and Sep 8, 2023

Compare Nextiva vs. RingCentral on G2

Function

Meets requirements

Ease of use

Ease of setup

Ease of admin

Quality of support

Phone calls

Video calls

Conference calls

Desk-to-desk calls

RingCentral Logo

8.6

8.3

7.5

7.9

7.8

8.6

8.0

8.5

8.9

 

 

 

 

 

 

 

 

 

 

Nextiva Logo

9.0

8.7

8.3

8.5

9.0

9.2

8.2

8.8

9.2

The difference is clear—customers prefer Nextiva on the features that count.

Don’t just take our word for it.
Here is what RingCentral customers say about making the switch

Miranda S

Nextiva customer since 2022
Switched to Nextiva

"I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva."

Katy B.

Nextiva customer since 2020
Switched to Nextiva

"We switched over to Nextiva in 2020 during the pandemic and it’s been a successful switch over for the firm."

Tiffany S.

Nextiva customer since 2023
Switched to Nextiva

"Nextiva is a breath of fresh air after we left RingCentral! There are so many options with Nextiva. The customer support is excellent! You will always get someone on the phone or with chat within a couple minutes. Everyone from support is on point, and if they cannot answer a question, they will contact someone else, and the issue is resolved right away! I will defiantly, recommend Nextiva!"

Darrell N.

Nextiva customer since 2023
Switched to Nextiva

"Quality surpasses that of RingCentral and 8x8, both of which we've used in the past. Support also surpasses the competition. For us it's QoS that goes a long way with service providers."

Danny G.

Nextiva customer since 2023
Switched to Nextiva

"We were with Ringcentral for years now so I thought to check out what the alternatives were out there and ran into Nextiva. Got online with some questions, was immediately transferred to sales and long story short, looked at the demo, and was blown away. Support is out of this world and the functionalities were soo much better than Ringcentral. On top of that, we pay less than half of what we were paying Ringcentral."

Pete W.

Nextiva customer since 2023
Switched to Nextiva

"After 15 years with RingCentral, I finally found out what VOIP was SUPPOSED to be. The phones work, the customer support is phenomenal, and the prices are fair."

Save money pill

Upgrade your communications.

Better Product. Better Price.

Video conferencing

Unlimited online fax

Toll free minutes

Mobile sms/mms

Screen pops

Reliability

Communication channels

RingCentral Logo

Up to 100 participants per meeting

Only available on Advanced & Ultra plans

Only 100 minutes included (Core Plan)

Only 200 messages per user/mo (Ultra Plan)

Basic caller ID

Much lower progress than expected

Voice, text messaging (SMS), video conferencing, team messaging, internet fax, voicemail

Really? 😕

 

 

 

 

 

 

 

 

Nextiva Logo

Up to 250 participants per meeting

Available on all plans

1500 minutes included (Essential Plan)

2000 messages per user/mo (Enterprise Plan)

Advanced: Caller ID & multiple fields

Proven 99.999% uptime

Voice, text messaging (SMS), video conferencing, team messaging, internet fax voicemail, social media

And pricing? It’s no contest.  At every level, Nextiva is the more affordable option.

much more affordable

Save when you switch

Get a Demo

* All plans shown with lowest listed price on an annual plan

much more affordable

“I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva.”

Miranda S,

Nextiva customer since 2022, G2 Reviews

taking care of your needs

Nextiva Offerings
Oriented Toward Your Needs.

Military-grade security

Compliance with TCPA, DNC, HIPAA, and more

24/7 monitoring for all customers

much more affordable

“We had RingCentral and changed to Nextiva. Nextiva's service has been top-notch so far compared to RingCentral. It's made our business so much easier, and we look forward to growing our business with them. Before, we were always scared of our service going down and being stuck again.”

Tom W,

TrustPilot review

4.6 out of 5

4.5 out of 5

4.4 out of 5

Ready to make business conversations better?

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Eric Siu, CEO

"We love Nextiva's reliability and features like auto attendant, IVR and call routing. It gives us the appearance of a bigger more polished business."

Eric Siu, CEO
Single Grain
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