Nextiva vs. RingCentral: Which Business VoIP Provider Is Best?

March 26, 2024 8 min read

Alex Doan

Alex Doan

VoIP provider comparison Nextiva vs RingCentral

Choosing a VoIP provider for your business is like finding the perfect pair of shoes. It must fit perfectly, providing comfort and functionality every day. Nextiva and RingCentral are the Nike and Adidas of the VoIP world, each offering similar functionality with a unique approach.  

But, when it comes down to deciding between the two business phone services, which one is the best? Is it Nextiva for its all-in-one communication features, or does RingCentral’s global reach give it the edge?

Our guide compares each platform to help you make the right decision for your business. While we believe Nextiva is better in many ways, there are a few reasons why RingCentral could meet your business needs.

At a Glance: RingCentral RingEX vs. Nextiva VoIP

FeatureNextivaRingCentral RingEX
Monthly price
(20–99 users)
Starts at $18.95 per userStarts at $20.00 per user
Ease of use (G2)8.7 out of 108.4 out of 10
Ease of setup (G2)8.3 out of 107.7 out of 10
Quality of support (G2)9.0 out of 107.8 out of 10
Video conferencingUp to 250 participants per meetingUp to 100 participants per meeting
Communication channelsVoice, text messaging (SMS), video conferencing, team messaging, internet fax, social media, voicemailVoice, text messaging (SMS), video conferencing, team messaging, internet fax, voicemail
Annual discountYes, approximately 27%.Yes, approximately 33%.
Reliability99.999% uptime99.999% uptime
Unlimited online faxIncluded on all plansAvailable on Advanced and Ultra plans
Included monthly toll-free minutes1,500+100
Screen PopsAdvanced: caller ID and multiple fieldsBasic caller ID
Mobile AppiOS and Android apps with full-featured calling, messaging, and video conferencing capabilitiesiOS and Android apps with calling, messaging, and video conferencing. Some advanced features may be limited on mobile compared to the desktop app
IntegrationsOutlook and Google Contacts, Additional integrations based on tierAvailable based on tier
Customer support24/7 email, chat, and phone supportPhone support and live chat

✅ Cost & value:

Nextiva is more budget-friendly. Essential bundle starts at $18.95/user/month with unlimited calling, video, and features. RingCentral costs slightly higher at $20/user/month (annual plan), but lacks extras like online faxing and toll-free minutes.

✅ Features:

Nextiva includes call recording, generous minutes, and various features for a competitive price while RingCentral may require additional fees for features like call recording, potentially increasing costs.

✅ Usability:

Nextiva has a user-friendly interface and mobile app for smooth communication and collaboration. RingCentral’s usability might not be as intuitive as Nextiva’s, especially for non-technical users.

✅ Choosing the right option:

Both Nextiva and RingCentral are strong Voice over IP providers, but Nextiva offers a more cost-effective solution with a user-friendly interface. It also generally receives higher reviews for its customer support quality and responsiveness. RingCentral might be a better choice if global reach & extensive integrations are crucial for your business workflows.

Nextiva vs. RingCentral VoIP Product Features & Pricing

Nextiva's all in one business phone system — a better choice for businesses.

Both RingCentral and Nextiva offer similar telephony features that appeal to business owners regarding call management features. However, there are a few instances where one service outperforms the other.

Nextiva Plans, Pricing & Features

With the Nextiva Essential plan, which is priced at $18.95 per user monthly, you get:

Let’s say you upgrade to the Nextiva Enterprise plan, you get everything for $32.95 per user monthly:

No matter your budget, Nextiva has a business communications platform that works for you.

RingCentral Pricing Plans & Features 

The RingCentral Core plan is $20 per user monthly ($240 annually, paid upfront) with slightly different features and more limitations. RingCentral Core plan includes: 

Nextiva offers the best value over RingCentral for businesses. All plans shown with lowest listed price on an annual plan.
Nextiva is the best value for businesses. All plans shown with the lowest listed price on an annual plan.

Related: RingCentral Pricing, Plans, & Feature Breakdown

However, if you opt for the Ultra plan at $35 per user monthly, you get pretty much everything they offer, with a few exceptions. The RingCentral Ultra plan includes: 

For pricing, Nextiva is the decisive winner here. However, RingCentral takes the lead when it comes to more features, but it will cost you. 

RingCentral vs. Nextiva Analytics

RingCentral also allows you to keep track of important KPIs and metrics. You can get reports like adoption and usage, organization numbers, quality of service, VoIP phone device status, and live reporting through the analytics portal provided by the solution.

Nextiva’s built-in business intelligence tool helps you make more informed business decisions, find hidden insights, and boost staff performance.

Real-time call center analytics dashboard

The Nextiva platform, in particular, has a real-time analytics tool that provides stats on everything in your contact center. You can also see the voice analytics data you need with Nextiva’s interactive maps and graphs.

Consider factors such as ease of use, customization options, and integration with other tools when deciding which platform’s analytics capabilities best suit your business.

Nextiva vs. RingCentral Customer Support

RingCentral lives under Nextiva’s shadow regarding its customer service, according to reviews on G2. For “Quality of Support,” Nextiva scored a 9.0, while RingCentral came in at a 7.6. And it’s not just the number of reviews — Nextiva has 2,202 customer reviews, while RingCentral has 683.

But if that wasn’t enough, Nextiva came out ahead on these G2 ratings

Nextiva vs. RingCentral - Reviews and Ratings from G2 — Nextiva wins in every category.
Nextiva wins in every category against RingCentral (G2)

And to be fair, RingCentral scored higher than Nextiva when it came to file sharing, IVRs, and automatic call distribution functions. 

Customer support availability

While you won’t need live customer support, you’d miss it if it wasn’t there. Nextiva offers 24/7 phone and live chat support Monday through Friday, 5 am to 6 pm MST. And on weekends, 5 am – 4 pm MST.

But not every request is necessarily a problem. If you want a second opinion or a few pointers on setting up your call flows or holiday scheduling, we’re happy to help you around the clock.

Nextiva serves you and your team well regardless of how you ask for help.

RingCentral has its own 24/7 customer service and professional onboarding, but no information on its pricing is published.

Nextiva vs. RingCentral Performance & Uptime

Nextiva and RingCentral claim to have 99.999% uptime and carrier-grade data centers, meaning you should never lose service for more than six minutes each year. But the proof is in the uptime reports.

RingCentral’s cloud architecture is built on two data centers to serve the United States. VoIP calls must travel thousands of miles if one data center gets congested or goes offline. And that means high latency and dropped calls.

RingCentral boasts two data centers for handling billions of minutes of calls every year.
RingCentral’s blog post about its data centers.

But Nextiva is different (for a good reason).

We’ve set up a redundant data center architecture across eight locations across North America. Each one is resilient against common network attacks and carrier route changes. This means Nextiva customers benefit from the highest uptime in the industry.

Nextiva Network - Eight Points of Presence and Data Centers around North America

Remember those uptime reports we mentioned… which one would you choose?

Nextiva uptime reports
RingCentral uptime history

Nextiva vs. RingCentral Screen Pops

Call Pop is a feature unique to Nextiva. This feature shows essential information about the caller on the screen before answering the phone and during your conversation. 

When a customer calls, Call Pop displays contact and critical account information, such as customer experience score, last survey score, account value, and last interaction sentiment.

Nextiva vs. RingCentral Screen Pops

RingCentral vs. Nextiva Setup and Usability

Both RingCentral and Nextiva offer self-service portals to get you started. They also provide phone support to help with configuration.

Nextiva may have a slight edge here as some reviewers mention their customer service being more attentive during setup. It also has a dedicated onboarding team that guides new users through the setup process step-by-step.

Both platforms emphasize user-friendly interfaces.

RingCentral focuses on clear navigation with large buttons for key features on their desktop and mobile apps.

Nextiva prides itself on an intuitive interface that makes complex features like call routing and voicemail workflows easy to manage.

RingCentral vs. Nextiva: Which Phone Provider Is Best?

RingCentral vs. Nextiva: Which Phone Provider Is Best?

An independent study of customer reviews by GetVoIP has determined that Nextiva has outperformed RingCentral in six categories: quality, installation, support, reliability, features, and price. 

Nextiva and RingCentral are excellent VoIP services and phone system solutions for any business. They both have enough PBX features to meet the demands of most companies. Besides, small businesses will benefit significantly from Nextiva’s volume, affordability, and long-term contract discounts.

Here’s where Nextiva stands out:

Choosing between RingCentral and Nextiva depends on your budget, unique needs, and which platform features are most important to you. Here’s a quick breakdown to help you decide:

Choose Nextiva if:

See how Nextiva works for yourself

Talk with an expert and see how easy business communications should be.

Choose RingCentral if:

Last updated: November 20, 2023.

Alex Doan


Alex Doan

Alex Doan is an experienced senior marketing professional specializing in propelling growth for both B2B and B2C companies. Proficient in streamlining marketing operations for seamless sales transitions, utilizing analytics and consumer insights to achieve measurable outcomes. Committed to enhancing lead and customer experiences through effective journey mapping.

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