Recognized by Customers in 2023 Gartner Peer Insights ‘Voice of the Customer’

June 27, 2023 2 min read

Lindsay Lapchuk

Lindsay Lapchuk

We are a Customers’ Choice in 2 Categories in the 2023 Gartner® Peer Insights™: Midsize Enterprise and North America

We are thrilled to share that Nextiva was recognized by customers on Gartner Peer Insights as a Customers’ Choice in two categories in the April 2023 Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service.

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Gartner Peer Insights "Voice of the Customer"company size segment
Gartner Peer Insights "Voice of the Customer" region segment
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Numbers we’re proud of:

Rating for Nextiva

“We believe every business should have access to the technology that gives the largest corporations in the world an advantage. We’re on a mission to level the playing field, and arm the underdogs with tools that help provide amazing experiences for their teams and customers.”

Tracy Conrad
Co-Founder of Nextiva

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Here is some of the feedback our customers shared with Gartner:

The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision-makers. The aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution. The full methodology can be found here, and a complementary copy of the 2023 Gartner Peer Insights “Voice of the Customer for Unified Communications as a Service (April 2023) can be accessed here.

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Gartner Disclaimer

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. 

The graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available here upon request. 

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed, or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Voice of the Customer for Unified Communications as a Service, Worldwide, 26 April 2023

Lindsay Lapchuk


Lindsay Lapchuk

Lindsay is the Director of Public Relations at Nextiva. She tells illuminating stories about the fast-evolving world of business communications, and the people and technology on the frontlines of this change. Before Nextiva, Lindsay led Communications at FreshBooks, and has consulted for several successful start-ups and founders.

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