One of the best things about Nextiva is seeing firsthand how we help our customers deliver the best customer experience for their customers. So every month, we’ll share a detailed example of how Nextiva does much more than business VoIP with downright amazing customer stories.
Have you ever wondered what call center software can do for a business? The truth is that most companies rarely, if ever, think about this until it’s too late. When they add more customers, they soon realize its business phone system isn’t designed for scalable customer interactions.
I want to tell you about the high-growth startup whose custom motorized scooters can be found zipping around near you: Phat Scooters.
For a flourishing brand like Phat Scooters, they conquered this challenge seamlessly. With a deep desire to elevate their customer experience, they looked to Nextiva for their communications system.
Since 2017, the company has been selling its exclusive brand of high-end scooters to people worldwide. Their customers range from Bill Murray to Larry Fitzgerald, and they’ve quickly earned a reputation for their fun, customizable scooters and excellent customer service.
As the business had grown, they attracted more customers and more employees. And the nature of its product entails a high degree of customization, unlike any other electric vehicle out there. It offers a range of up to 40 miles, a top speed of 20 MPH, and is fully electric.
They established a simple call center to meet the demand, but it lacked the sophistication to provide quality assurance (QA), call recording, and powerful analytics. With the need for a distributed customer service team on the horizon, it was time for a cloud call center solution.