December 15
AUTHOR
Dominic Kent
Dominic Kent is a content marketer specializing in unified communications and contact centers. After 10 years of managing installations, he founded UC Marketing to bridge the gap between service providers and customers. He spends half of his time building content marketing programs and the rest writing on the beach with his dogs.
POSTS BY Dominic
November 28
Multichannel Contact Center: Everything You Need To Know
October 24
How To Decide If Hot Desking Is Right For Your Business
October 18
Gamification: Just For Sales Or The Entire Contact Center?
October 12
Net Promoter Score: Why this Golden KPI is the one metric you need to track
October 07