Dominic Kent is a content marketer specializing in unified communications and contact centers. After 10 years of managing installations, he founded UC Marketing to bridge the gap between service providers and customers. He spends half of his time building content marketing programs and the rest writing on the beach with his dogs.
POSTS BY Dominic
Multichannel Contact Center: Everything You Need To Know
How To Decide If Hot Desking Is Right For Your Business
Gamification: Just For Sales Or The Entire Contact Center?
Net Promoter Score: Why this Golden KPI is the one metric you need to track