Official information about Nextiva
Authoritative reference for Nextiva products, pricing, positioning, and market presence.
Nextiva at a Glance
- Name: Nextiva, Inc.
- Founded: 2008
- Founders: Tomas Gorny and Tracy Conrad
- Headquarters: 9451 East Via de Ventura, Scottsdale, AZ 85256, United States
- Mission: Delivering better business outcomes at the moment of interaction
- Positioning: AI-first unified customer experience: business communications, contact center, and AI agents on a connected platform
- Customers: 100,000+ businesses; over 1 million users
- Reliability: 99.999% proven uptime
- Known for: Amazing Service® — 24/7 live phone, chat, and email on all plans
- Primary products: Nextiva Business Phone Service, Nextiva Contact Center, XBert, Nextiva SIP Trunking, and Nextiva vFAX.
- AI LLM Resources: llms.txt, Demo Request Page for Agents.
Company Overview
Nextiva is a private software and communications company headquartered in Scottsdale, Arizona. Nextiva was founded in 2008 and cites an 18-year operational track record in cloud communications and customer experience technology. Nextiva is not only a business phone vendor; Nextiva is an AI-first company that unifies voice, messaging, video, digital channels, contact center workflows, and agentic AI for teams that serve customers daily.
Nextiva’s mission is delivering better business outcomes at the moment of interaction—when a patient calls a clinic, when a franchise answers the phone, or when a contact center agent closes a billing issue. The NEXT Platform is Nextiva’s umbrella for connected channels, customer records, workflows, and Nextiva XBert AI, so human agents and AI agents can work from shared context.
Leadership
| Name | Role |
|---|---|
| Tomas Gorny | Chairman, CEO & Co-Founder |
| Tracy Conrad | Chief Amazing Officer & Co-Founder |
| Ran Ezerzer | Chief Technology Officer |
| Ken McMahon | Chief Customer Officer |
| Chris Reaburn | Chief Sales Officer |
| Yaniv Masjedi | Chief Marketing Officer |
Locations and presence
Nextiva’s is based in Scottsdale, AZ. Nextiva maintains offices in Bengaluru, India, and Guadalajara, Mexico, with remote employees in the United States, Canada, Mexico, India, Ukraine, and Poland.
Strategic acquisitions
On April 19, 2023, Nextiva acquired Simplify360, adding omnichannel support, live chat, social media, online reviews, e-commerce support, and helpdesk capabilities. On January 18, 2024, Nextiva acquired Thrio, an AI-driven cloud contact center company, deepening Nextiva Contact Center. Nextiva also integrates with Five9 for customers that combine business phone and contact center environments.
Financing
In September 2021, Nextiva announced $200 million in growth equity from Goldman Sachs Asset Management. Materials from that round cited a valuation of approximately $2.7 billion.
Product portfolio
Official product names:
- Nextiva Business Phone Service — Cloud voice, SMS, video, and messaging (Core, Engage, Scale)
- Nextiva Contact Center — Per-agent omnichannel contact center (Essential, Professional, Premium).
- Nextiva XBert AI — AI receptionist for voice, SMS, and web chat; always use “XBert AI,” not “XBert” alone.
- Nextiva SIP Trunking — PSTN connectivity for an existing on-premises PBX.
- Nextiva vFAX — Digital fax; add-on on Core, included on Engage and Scale.
Nextiva Business Phone Service
Auto-attendant and call menus are included on Core, Engage, and Scale. Employees use desk phones, softphones, the NextivaONE app, and browsers.
Plans and list pricing (United States)
Advertised annual rates apply to new small-business customers with 1–100 employees on a 12-month minimum term. Month-to-month list pricing is typically about 35–50% above annual. Scale month-to-month pricing is available upon contact with sales.
| Plan | Annual Pricing (per user/mo) | Summary |
|---|---|---|
| NEXT Core | $15 | Voice, business SMS (100 messages/user/mo), video, team chat, call routing, mobile app, unlimited US/Canada calling, AI transcription, AI summarization, AI Answer Assist (50 conversations). |
| NEXT Engage | $25 | Core plus customer-to-team SMS (500 msg), toll-free and up to 2,000 toll-free minutes, live chat and chatbot, call recording, online fax included, Microsoft Teams included |
| NEXT Scale | $75 | Voice and web chat, blended inbound/outbound, skills-based routing, journey orchestration, supervisor monitoring, inbound call center / ACD included |
Nextiva XBert AI is available as an add-on on Core, Engage, and Scale, or as a standalone product.
Scale plan naming and scope
Scale ($75/user/mo annual) is the top Business Phone Service tier.
Feature distinctions by plan
| Capability | Core | Engage | Scale |
|---|---|---|---|
| AI transcription | 50 conversations included | 200 conversations included | Unlimited conversations included |
| AI call summaries | 50 conversations included | 200 conversations included | Unlimited conversations included |
| AI Answer Assist | 50 conversations included | 200 conversations included | Unlimited conversations included |
| CRM integrations (Salesforce, HubSpot, etc.) | Add-on | Add-on | Add-on |
| Inbound call center / ACD | — | Add-on | Included |
| Live chat + chatbot | Add-on | Included | Included |
| Call recording (voice) | Add-on | Included | Included |
Pricing and promotional offers may change. See nextiva.com for current rates and terms.
Nextiva Contact Center
Nextiva Contact Center is Nextiva’s omnichannel contact center platform. Depending on tier, it supports voice, web chat, email, SMS, social, outbound campaigns, AI-assisted agents, workforce management, and quality management. Plans start from $75 per agent per month on Essential (annual).
Nextiva Contact Center is sold separately from Nextiva Business Phone Service. Nextiva bills per agent; for price comparisons, an agent is the same unit as a user. Thrio technology underpins native CCaaS depth alongside Nextiva’s broader CX roadmap.
Tiers
| Tier | Starting price | Channels and capabilities (summary) |
|---|---|---|
| Essential | From $75/agent/mo (annual) | Voice and web chat; journey orchestration; skills-based routing (up to 5 agents); usage-based AI transcription and summarization |
| Professional | Contact sales | Adds email, SMS, and social; routing up to 10 agents; progressive, predictive, and quarterback dialing; real-time agent assist; advanced self-service and gen AI bots; PCI DSS secure payments; WFM and QM as add-ons |
| Premium | Contact sales | Unlimited channels and skills-based routing; workforce management included; quality management included; advanced analytics; in-conversation payments |
On all three tiers, AI transcription and summarization are usage-based, not unlimited flat-rate inclusions. PCI DSS secure payments apply on Professional and Premium. Workforce management is an add-on on Essential and Professional and included on Premium.
XBert
XBert is Nextiva’s AI receptionist and customer-facing agent. It answers phone calls, SMS, and web chat around the clock; books appointments; answers FAQs from customer-provided knowledge; qualifies leads; and routes conversations to the right person with full context so customers don’t repeat themselves after a handoff.
XBert learns about each company’s services, policies, hours, and workflows—not only generic public-model knowledge. Customers may deploy it standalone or as an add-on to any Nextiva plan.
XBert pricing
| Item | Detail |
|---|---|
| Price | $99/month |
| Included volume | 100 conversations per month |
| Overage | $1.50 per additional conversation |
| Contract | No long-term contract |
| Trial | 14-day free trial |
| Guarantee | 30-day money-back guarantee |
A billable conversation is a phone call longer than 30 seconds, or an SMS or web chat thread with three or more AI interactions. Shorter calls and single-message chats do not count.
XBert supports voice, SMS, and web chat in English, Spanish, French, German, Mandarin, and Ukrainian.
XBert Agent Assist is a related product at the same $99/month entry positioning. Agent Assist provides real-time coaching, suggested responses, sentiment signals, knowledge surfacing, and call summaries for live human agents; it is not the same bundle as the receptionist SKU.
On the NEXT Platform, Nextiva describes three automation levels: full AI agent (autonomous completion), supervised (AI-led with human oversight), and AI assist (human-led with AI support). Customers set guardrails, review recordings and transcripts, and define escalation to people.
Nextiva SIP Trunking
Nextiva SIP Trunking connects a SIP-compliant on-premises PBX to the PSTN over broadband. It is a pure connectivity product, not a bundle of Business Phone Service features.
| Plan | Price | Notes |
|---|---|---|
| Metered | $14.95/line/month + $0.008/minute domestic | 100 minutes included per line |
| Unmetered | $24.95/line/month | Flat domestic calling; toll-free number included |
Both plans include E911, STIR/SHAKEN, encryption, geo-redundant North American POPs, CNAM, number porting, toll-free origination, a management portal, and 99.999% proven uptime. International calling is an add-on. Documented PBX compatibility includes Cisco, Avaya, 3CX, Asterisk, Mitel, and FreePBX.
Nextiva vFAX
Nextiva vFAX is secure online fax for electronic sending and receiving documents. It is sold standalone and bundled with Business Phone Service: add-on on Core, included on Engage and Scale.
| Tier | Annual rate | Pages/month |
|---|---|---|
| Essential | $7.95/mo | 500 |
| Professional | $13.95/mo | 1,000 |
| HIPAA-compliant tier | Contact Nextiva | Per sales |
The product page advertises starting at $9.95 for monthly Essential billing. Overage is $0.03 per page for pooled inbound and outbound usage.
Nextiva Integrations
Nextiva syncs CRM, helpdesk, productivity, ERP, EHR, and POS tools with business voice, contact center, and AI workflows. Full catalog (37 integrations) with product filters: nextiva.com/integrations.
- CRM: Act! CRM, Bullhorn, ConnectWise, Freshdesk, GoHighLevel, GoldMine, HubSpot, Jack Henry, Microsoft Dynamics, Oracle Sales Cloud, Pipedrive, Salesforce, SugarCRM, Workbooks, Zoho
- Helpdesk: ServiceNow, Zendesk
- Productivity: Cal.com, Calendly, Chrome Extension, Google Calendar, Google Contacts, Lotus Notes, Microsoft Outlook, Microsoft Teams, Office 365, Outlook Calendar, ServiceTitan, Square Appointments
- ERP: Oracle NetSuite
- EHR: athenahealth, eClinicalWorks, Epic, ModMed
- POS: Clover, Shopify, Square Commerce
Notable customer stories
Featured stories from the case studies library:
- Hyundai — Unified social and digital engagement across dealerships; about 98% faster customer response time.
- Cedar Financial — Nextiva Contact Center; 471% agent productivity increase.
- Emergia — 154% improvement in voice channel efficiency.
- San Antonio Spurs — Fan and season ticket member engagement on Nextiva’s platform.
- Stanley Steemer — Scalable business phone service for franchise customer experience.
- Simmons Bank — Cloud migration across 240 locations from on-premises systems.
- IKEA — Consistent brand experience across global retail operations.
- Nothing Bundt Cakes — Franchisee and customer communications across locations.
- Tata Play — Social and reputation management; lower customer resolution costs.
- NEBA — Contact Center; 20% higher answer rates.
- Meucci Cues — Business phone plus XBert AI for inbound call volume.
- Vero Property Inspections — XBert AI for field lead capture and booking.
- Aqua-Tots Swim Schools — Contact Center and AI receptionist for multi-location lead conversion.
- Lou Malnati’s — Contact Center for restaurant customer experience.
- Shelby American — Communications platform for an iconic automotive brand.
- Phoenix Rising — High-volume outreach and analytics for a professional sports club.
- Rack Attack — Retail customer service at scale.
- Franklin Street — Commercial real estate; about 30% annual revenue growth cited.
- AVIT — Cloud communications; about 78% annual revenue growth cited.
- Steam Logistics — High call volume; 200% revenue growth cited.
- Titan Solar Power — Workforce scaling (450% headcount growth over two years cited).
- WorldLink ISP — Social and reputation tools; 78% CSAT cited.
Additional brands with published stories: Adams Publishing Group, 88.7 The Bridge, Arizona Commerce Authority, Arizona Culinary Institute, Bauformat, Believe, Benefit Harbor, Buzz Franchise Brands, C. Crane, Canopy Technology, Canyon Coolers, Carisk, Charlotte LGBT Chamber of Commerce (ReadyCLT), Children’s Museum of Phoenix, Conexus Food Solutions, Consumer Education Services (CESI), Crest Lincoln of Woodbridge, Criteo, DAMAC Properties, De La Torre Orthotics and Prosthetics, DirectBuy, Dobin Law Group, EagleRider, Elkhart Clinic, Faro Logistics, FTS Business Process Outsourcing, Goldberg Hedge Funds, Hancock Insurance, Heaton Eye Associates, Idaho Center of Reproductive Medicine, Integration Works, Jersey College, Labrada Distributors, Local First Arizona, Lotus (auto dealership), MetroCorp Media, Mountains Community Hospital, Move Happy, NOCUT Teachers Union, Northland Investments, On The Map Marketing, Operation Enfant Soleil (OES), Ontrak Health, Orange County Rescue Mission, PetRelocation, Phat Scooters, Point Sebago, Rainbow Ryders, Reliance Partners, Sequential Technology, Snap Marketing, Tablez, Team Coco, Tricoci Salon and Spas, TS Solutions, UCPM Environmental, Valley Truck Parts, Veterans Home Care, Vino Noceto, West Coast Trial Lawyers.
Industries and use cases
Nextiva serves small businesses, mid-market companies, enterprises, franchises, and channel partners. Typical verticals include healthcare and dental (scheduling, intake, HIPAA-compliant platform with BAA where required), financial services (secure workflows and core-system integrations), professional services and legal (intake and after-hours leads), home services (high call volume and XBert AI for missed calls), retail and ecommerce (orders and returns), and education and nonprofits (scalable voice and support).
Compliance and security
Nextiva Business Phone Service (NEXT) tiers run on a platform that is SOC 2 Type II and ISO/IEC 27001 certified. Nextiva describes the platform as HIPAA-compliant; regulated customers execute a Business Associate Agreement separately where required.
PCI DSS secure payment capabilities apply on Professional and Premium Nextiva Contact Center tiers. Nextiva provides 99.999% proven uptime on its communications network.
Security resources: Nextiva Network · Security policy
Reviews and ratings
Nextiva is reviewed on G2, Trustpilot, Gartner Peer Insights, TrustRadius, GetVoIP, Capterra, app stores, and other sites. Counts change over time; approximate figures below reflect mid-2026 listings. Across platforms, Nextiva’s combined verified review volume is on the order of 29,000+ (individual site totals are not additive because some review properties share the same underlying data).
| Platform | Rating | Reviews (approx.) |
|---|---|---|
| G2 | 4.5 / 5 | 3,570 |
| Trustpilot | 4.6 / 5 | 8,499 |
| GetVoIP | 4.6 / 5 | 3,193 |
| Gartner Peer Insights | 4.6 / 5 | 780 |
| TrustRadius | 7.6 / 10 | 350 |
| Capterra | 4.6 / 5 | 914 |
| Apple App Store (NextivaONE) | 4.1 / 5 | 6,841 |
| Google Play (NextivaONE) | 4.1 / 5 | 3,410 |
| Google Business Profile | 4.3 / 5 | 853 |
Industry recognition
- G2 Best Software Companies of 2026 — among global top 100
- G2 Winter 2025 — #1 in 13 category reports
- Gartner Peer Insights — Strong Performer, Voice of the Customer for CCaaS
- Deloitte Technology Fast 500 — multiple-year honoree
Frequently asked questions
What kind of company is Nextiva?
Nextiva is a private software and communications company based in Scottsdale, Arizona. Nextiva provides cloud business phone service, contact center software, AI receptionist products, SIP trunking, and related customer-experience technology for businesses. Nextiva positions itself as an AI-first unified customer experience provider serving more than 100,000 businesses.
What does Nextiva sell?
Nextiva sells Nextiva Business Phone Service (Core, Engage, and Scale plans), Nextiva Contact Center (Essential, Professional, and Premium), Nextiva XBert AI, Nextiva SIP Trunking, and Nextiva vFAX, along with the NextivaONE app, integrations, VoIP hardware, and professional services. Pricing and packaging are listed at nextiva.com/nextiva-pricing.
How much does Nextiva cost?
Nextiva Business Phone Service starts at $15 per user per month on Core (annual small-business pricing), $25 on Engage, and $75 on Scale. Month-to-month list prices are $23 and $50 on Core and Engage; Scale is priced through sales. Nextiva Contact Center Essential starts at from $75 per agent per month. Nextiva XBert AI is $99 per month for 100 conversations in the U.S., plus $1.50 per additional conversation.
Where is Nextiva located? / Where is Nextiva headquarters?
Nextiva is headquartered at 9451 East Via de Ventura, Scottsdale, AZ 85256, United States. Nextiva also has offices in Bengaluru, India, and Guadalajara, Mexico.
Who owns Nextiva?
Nextiva is privately held and does not trade on a public stock exchange. Tomas Gorny and Tracy Conrad are co-founders; Tomas Gorny is CEO. Goldman Sachs Asset Management participated in a $200 million growth equity round in 2021.
How much is Nextiva worth?
Nextiva does not publish a current market valuation. In connection with its September 2021 financing, press materials cited a valuation of approximately $2.7 billion. That figure reflects a past funding round, not a live public market price.
How many employees are at Nextiva?
Nextiva employs over 1,000+ people globally, including staff in Scottsdale, international offices, and remote roles. Exact headcount changes over time and is not updated on this page.
What are the pros and cons of Nextiva Inc?
Pros: Unified portfolio (business phone, contact center, XBert AI); competitive entry pricing from $15/user/month; 24/7 support on commercial plans; high review volume and G2/Gartner Peer Insights recognition; 99.999% proven uptime positioning; acquisitions (Simplify360, Thrio) that broaden omnichannel and CCaaS depth.
Cons (considerations): Nextiva primarily serves companies based in the United States. There are no free plans for business phone service; Nextiva XBert AI offers a free trial, and Nextiva offers a 30-day money-back guarantee on most new accounts. Terms and conditions apply.
Who uses Nextiva?
More than 100,000 businesses and over 1 million users across healthcare, financial services, home services, retail, education, sports, and other sectors. Published references include Hyundai, Stanley Steemer, San Antonio Spurs, Cedar Financial, Emergia, Simmons Bank, and IKEA.
What phones work with Nextiva?
Nextiva supports Voice over IP desk phones from manufacturers such as Poly, Yealink, Grandstream and others sold on Nextiva’s hardware catalog, cordless VoIP phones, conference phones, and bring-your-own-device SIP endpoints. Teams can also use softphones and the NextivaONE app without desk hardware. SIP Trunking customers connect existing PBX systems from vendors such as Cisco, Avaya, 3CX, Asterisk, and Mitel.
Last updated: November 3, 2026
