Top 7 GoTo Connect Alternatives & VoIP Solutions for 2025

GoTo Connect is a decent business phone system with an easy interface and reliable call quality. It’s a good VoIP solution for many use cases, but some requirements exceed its scope. That’s where these GoTo Connect alternatives come in.

Users on G2 typically caution about limited features and call out issues in their reviews. There are instances where reviewers discuss limited integrations with CRMs, helpdesk platforms, and other productivity solutions, which can limit scalability when working with diverse tech. If you take a deep dive into user feedback on GoTo Connect, you’ll find repeated problems with the reporting dashboard.

Some individuals require more structured reports, while others prefer a more user-friendly interface. For any of these reasons, if you’re exploring GoTo Connect, this article lists seven top VoIP solutions on the market that can potentially address your use case in the same way (or better) than GoTo Connect would.

Are you curious about why the alternatives below are better options? The following section will guide you through the key factors to consider when selecting communication platforms for your business, providing reasons to support your decision.

Why Businesses Look for a GoTo Connect Alternative

Even though GoTo Connect covers the basics of cloud calling, several pain points drive businesses to seek other solutions:

Limited integrations

Customers note that GoTo Connect’s app ecosystem is thin. As one G2 reviewer observes, “GoToConnect offers some integrations (like Microsoft Teams and Salesforce), but its ecosystem is limited compared to competitors.” Expanding connectors to popular CRMs, help desks, and productivity tools would be more attractive.

Other reviews highlight the limited features of its desktop app, particularly in terms of SMS and the complexity of the fax process.

Texting limitations

GoTo Connect supports SMS only in the U.S. and Canada, and toll-free numbers cannot send texts at all. This is a significant limitation for teams that require global SMS or engage in SMS outreach. Many alternatives include broader texting coverage or unlimited messaging.

No shared inboxes (without upgrade)

The base GoTo Connect Phone System plan does not include an actual shared inbox for messages. Team messaging is limited unless you opt for the Connect CX plan.

This means that businesses often find collaboration on customer texts or chat clunky unless they pay for the higher-end CX plan.

Basic analytics

GoTo Connect’s reporting is pretty elementary. The base plan lacks real-time, actionable dashboards for contact centers or sales managers.

Some users report that analytics and SMS status reports are available, but they say “reporting could be easier to use and more robust.” Key insights such as queue metrics, sentiment analysis, or AI-driven summaries require add-ons or higher-tier plans.

Unreliable mobile app

Although GoTo Connect includes mobile apps for iOS and Android, users commonly report glitches.

For example, one reviewer notes the mobile app “has improved but is ultimately missing softphone application features that should exist.” Moreover, there have been instances of call drops or lagging notifications on mobile devices, which reduce remote work flexibility.

Best Alternatives to GoTo Connect in 2025

Users often seek alternative solutions to GoTo Connect when searching for a phone system.

1. Nextiva

Nextiva delivers a cloud-based unified communications solution that suits businesses of all sizes, helping them scale with efficiency. It brings voice calls, SMS/MMS, video conferencing, email, and team chat together in one interface.

You get native CRM support and several AI-driven features, unlike GoTo. The level of integration is deeper, making it easier for teams to log calls and automatically screen contacts.

You get real-time voice intelligence with transcription and AI summaries to surface the key talking points. This ensures you’re quickly up to speed in business communication while respecting the established context.

The key functionalities and benefits of Nextiva include:

• Unlimited calling to the U.S. and Canada with VoIP at no per-minute limits.
• AI-powered call analytics to auto-summarize calls, understand sentiment, and generate action items from conversations.
• High reliability with Nextiva’s superior uptime. The platform handles a significant amount per year, with geo-redundant data centers and 24/7 support.
• Visual call flows and interactive voice response, combined with a drag-and-drop call routing designer, make it easy to set up auto attendants and on-call schedules.
• Omnichannel support covers voice, video conference, SMS, chat, and social messaging in one app, truly supporting all channels.
• Native integrations through extensive APIs and prebuilt connectors challenge GoTo’s limited set. G2 data shows that Nextiva’s integrations score far higher than GoTo’s (8.7 vs. 6.8).

Why switch from GoTo Connect?

Nextiva delivers true omnichannel capabilities, not just voice and video. It offers transparent pricing starting at $15 per user per month. You receive integrated support for desk phones, mobile devices, and browsers, as well as a built-in team chat that includes video.

Nextiva listens to calls and auto-creates a summary with action items and sentiment highlights. This saves time on note-taking and helps managers ensure high call quality.

Best for:

Nextiva is a suitable alternative to GoTo Connect for teams seeking a comprehensive, all-in-one communications platform that scales effectively from small businesses to enterprises.

The platform features mobile and desktop apps, as well as robust call center tools and capabilities, including call forwarding, international calling, call management, CRM integration, file sharing, outbound calling, and real-time analytics. The VoIP phone system supports voicemail transcription and screen sharing, delivering a reliable phone service for businesses of all sizes.

2. OpenPhone

OpenPhone is a modern, startup-friendly virtual phone system. It prioritizes ease of use and affordability, making it suitable for small businesses and entrepreneurs.

The system lets teams assign phone calls and text messages to multiple members via shared phone numbers. It allows team members to leave internal notes and tag conversations, simplifying day-to-day tasks for the sales and support teams.

Here are some notable features and advantages of OpenPhone:

• Free calling and texting in the U.S. and Canada: Every user gets unlimited domestic calling and SMS included. OpenPhone doesn’t meter local calls or texts, and it offers add-ons for international calls and SMS.
• Unlimited call recording: You can record and save calls (with transcription on higher plans), which helps in training, quality assurance, and call log creation.
• AI call summaries: Higher plans include AI features like automated meeting notes and sentiment tagging for calls.
• Fast onboarding: Just pick a phone number (local or toll-free) and start calling. It works on iOS, Android, and the web.

Best for:

With its flat-rate pricing of $15 per user, OpenPhone is ideal for bootstrapped teams and solopreneurs seeking simplicity and flexibility.

3. RingCentral

RingCentral is a mature, enterprise-ready UCaaS that bundles voice, SMS, video, team chat, and contact center features into one suite. Its tight Microsoft Teams integration is a big draw for organizations in the Office 365 ecosystem.

Here are some key features and advantages of RingCentral:

• All-in-one comms: Supports HD voice calls, conference calls, video meetings, team messaging, and SMS. Everything lives in one unified RingCentral app.
• Global calling: Includes unlimited calling in the U.S. and Canada and flexible international plans.
• App integrations: Connects with hundreds of business tools like Salesforce, HubSpot, Zendesk, Google Workspace, etc.
• Advanced routing and contact center as a service (CCaaS): Offers multi-level auto attendants, IVR, call queues, contact center reporting, and omnichannel routing.

However, you must be aware of limited features, such as a higher price for Enhanced Business SMS and add-ons for live call queue reports and conversation intelligence. RingCentral’s plans are relatively expensive options and may incur additional fees.

Best for:

Customers who are already invested in Microsoft/Office 365 may find the tool suitable. RingCentral is ideal if you need broad telecom carrier coverage and familiar Microsoft Teams integration.

4. Dialpad

Dialpad is an AI-centric VoIP platform. It focuses on real-time intelligence and coaching and offers voice intelligence as its standout feature. You get live call transcription, sentiment analysis, and AI-generated call summaries during each conversation.

The platform supplies on-screen coaching tips with post-call transcripts automatically.

Below are some key features and advantages of Dialpad:

• AI-powered calls: Live transcription and AI summaries allow managers to review calls in real time and see coaching opportunities highlighted by AI.
• Omnichannel in one app: Dialpad Connect lets users call, message, and meet in one interface. Everything syncs across desktop and mobile.
• Google Workspace integration: Deep integration with Gmail, Calendar, and Contacts is built in. Dialpad even shows shared emails, documents, and calendar events alongside a caller’s contact info.
• Mobile-first design: DialPad has native iOS/Android apps with cross-device handoff. The interface is clean and user-friendly.
• API and integrations: The Pro and Enterprise plans integrate with CRM and helpdesk apps like Salesforce, Zendesk, ServiceNow, and Slack.

Dialpad’s SMS support is limited to a few countries (the U.S., Canada, the U.K., and Australia) and is not truly global. Additionally, its entry-level plan features about a dozen integrations, fewer than some of its rivals. Many advanced features, such as call park, multiple numbers, and expanded SMS, require the Pro tier.

Best for:

Dialpad serves the business needs of tech-savvy sales teams, support teams, and enterprises that want real-time AI and productivity features. If automated transcription and live agent coaching are top priorities, Dialpad excels.

5. Aircall

Aircall is a VoIP system built with call centers in mind. It provides the tools for high-volume calling and support teams.

Below are some of its standout features and advantages:

• Power dialer and queues: On higher plans, Aircall includes a predictive dialer so sales teams can blast through call lists. Call queueing and ring groups balance incoming volume.
• Analytics and monitoring: Real-time dashboards let managers see call metrics, agent status, and historical reports. It also features AI-enabled conversation analytics, which display trending topics, sentiment, and call scoring through its AI Assist.
• 100+ app integrations: It connects with Salesforce, HubSpot, Zendesk, Shopify, Microsoft Teams, and dozens more.
• Shared inbox for messages: Multichannel calls, SMS, and WhatsApp inboxes let agents track conversations in one place. Aircall’s support features include shared inboxes to help keep cross-channel conversations organized and under control.
• Global phone coverage: You receive virtual numbers in over 100 countries for international support.

However, Aircall tends to be pricier. Plans start around $30 per user per month (billed annually) with a three-user minimum. The Essentials tier limits call recording storage (e.g., six months in the Dashboard) unless you upgrade. SMS/MMS capabilities are present but not as robust as standalone messaging tools.

Best for:

Aircall is suitable for customer support and sales teams that make numerous calls. If you run a small call center or require high-volume dialing with AI coaching, Aircall is a good fit. It’s especially strong where close integrations with CRM or helpdesk systems are needed.

6. CloudTalk

CloudTalk is a cloud call center platform popular for its global reach. It offers local or toll-free numbers in 160+ countries, making it ideal for businesses with international operations.

Below are some notable features of the tool:

• Smart dialers: Facilitate automatic and predictive dialing for outbound campaigns.
• AI analytics: Offers real-time speech analytics and post-call insights with topic sentiment to coach teams.
• Workflow automation: Automates tasks, such as logging calls in CRM or conducting post-call surveys.
• Integrations: Works with Salesforce, HubSpot, Pipedrive, Zendesk, and more.

SMS/MMS support in CloudTalk varies by region. The entry pricing is competitive, but many advanced features, such as AI insights, predictive dialing, and additional channels, are add-ons or part of higher tiers, which can increase costs.

Best for:

CloudTalk is most suitable for companies with global support needs or remote sales teams. It’s helpful when you need lots of international phone numbers and decent call quality worldwide.

7. 8×8

8×8 is a long-established UCaaS and call center software provider. It’s popular for robust analytics, global reach, and enterprise-grade security.

Below are some key features and advantages of 8×8:

• Unlimited calling: All 8×8 plans include unlimited calling to 40+ countries, covering major markets.
• Multichannel: It supports voice, video meetings, team chat, SMS, fax, and contact center within one platform. On higher tiers, you get unified CCaaS with advanced routing and real-time contact center dashboards.
• Advanced analytics: Comprehensive reports show call volumes, response times, customer satisfaction, agent performance, etc. Managers can drill into omnichannel stats to optimize service.
• Microsoft Teams integration: 8×8 offers direct routing for Microsoft Teams, enabling Teams users to use 8×8’s PSTN calling and SMS without leaving their native app.

However, the pricing is quote-based and less transparent. You need to contact sales for a custom quote. Some users find the 8×8 interface and setup process dated compared to newer platforms. While 8×8 does support SMS, it’s generally limited as there’s no free or unlimited SMS plan.

Best for:

8×8 is best for large enterprises and regulated industries that need enterprise-grade reliability, analytics, and compliance. If you need comprehensive reports, international numbers, and top-tier uptime, 8×8 has the track record, though you may pay a premium.

Nextiva: Best GoTo Connect Alternatives Pick

Nextiva delivers more in areas where GoTo Connect falls short. It supports you with more integrations and a modern API ecosystem. Your sales and support teams get value from robust reports and AI-driven insights out of the box.

Many businesses that outgrow GoTo Connect ultimately choose Nextiva for its scalable contact center features. Nextiva’s user-friendly apps on desktop, mobile, and web are consistently praised for ease of setup and use, reducing training time on various review platforms. On G2, you’ll find Nextiva’s customer support as the highest-rated advantage by over 700 users.

Nextiva’s unified solution truly streamlines customer experience and team collaboration, uniting voice, video, chat, and analytics in one platform.

If you’re seeking top GoTo Connect alternatives, explore Nextiva and let its award-winning support team assist you, catering to your specific use case.