Today’s businesses operate differently than businesses of yesterday. However, one core, fundamental element has not: customer service.
Don’t get us wrong… Customer service is still an important part of any business model today. But, many businesses approach customer service differently.
We are blessed with the availability and accessibility of technology. In fact, many businesses have adopted technological solutions to help them manage customer service, such as online chat features, social media management and monitoring, and pre-recorded phone lines.