If you’re looking for repeat business as a retail company, one of the areas you absolutely need to focus on is customer experience. How a customer feels — not only when she is in your store, but also when she interacts with your brand online or after the sale— will determine whether or not she will buy from you in the future. It’s worth your attention to ensure that her experience is a positive one that is memorable.
We’ve all got a lot on our minds. We’re juggling running a business, hiring great staff, and working on profitability…and that’s just the stuff at the office. It can be easy to lose sight of the big picture in all the details we manage, but it’s important to take a little time and make sure we’re doing one critical thing: making our customers happy.
How do we do that? Fortunately, it’s simple. All you have to do is ask the right questions!
Remember the ALS Association Ice Bucket Challenge that gained worldwide popularity in 2013? It didn’t suddenly stop that fall. Nextiva Cares has continued to participate in the annual Ice Bucket Challenge, donating nearly $50,000 to date, making our company the single largest supporter of the ALS Association Arizona Chapter.
Once your business has clawed its way to the top, no other position in the pack will do. But, getting there and staying there are not the same thing. Your competitors are watching your every move, imitating your winning ways — and trying to figure out how to do the job just a little bit better.
One thing I’ve noticed over the years is entrepreneurs looking to improve the way they run their businesses tend to look around within their own industry. So if you’re a restaurateur, you’re visiting other dining establishments and chatting with other restaurant owners about their recipes for success (pardon the pun.) It makes sense, of course, but I’ve learned that it’s foolish to stop looking for solutions once you’ve canvassed other people in your industry.
Most small business owners need a good amount of ego to have the courage and commitment to start a company. Without a lot of positive early reinforcement, they need to have the confidence that comes with a strong ego to succeed. However, as the company grows, this oversized ego can also get in the way and ultimately hurt the company. Here the symptoms and what should be done to remedy the situation:
Business owners face dozens of decisions every day; one of the most important is choosing the right communication tool.
That’s where cloud communications come in. More businesses than ever before are moving to the cloud thanks to ease of use, reliability, agility to accept calls anywhere/on all devices, and cost savings.
The problem? Entrepreneurs often don’t know which provider to choose. To help with the decision-making process, market research firm Frost & Sullivan recently published a whitepaper titled Top 10 Factors to Consider When Selecting a Cloud Communications Provider.