Nextiva has been awarded three 2020 Stevie Awards (including the coveted Gold Stevie Award) recognizing our team’s amazing track record of customer service.
The awards include:
- Gold Stevie Award: Customer Service Department of the Year – Telecommunications
- Silver Stevie Award: Nextiva Updates NextOS – A Leading Collaboration Tool
- Bronze Stevie Award: Award for Innovation in Customer Service – Telecommunications Industries
We’ve created incredible innovation within our company over our last 12 years in business, both in the products we create–all designed to power human connections–and in our dedication to Amazing Service.
We’ve evolved as a company, year after year, as a result of our team’s innovative thinking.
Our team has grown in those years from less than 10 people in a small office to now more than 1,000 team members worldwide. Just last month, we announced construction on a new Scottsdale HQ that will encompass more than 100,000 square feet.
Our 2020 accolades follow five consecutive years of award recognition from The Stevie Awards. Founded in 2002, The Stevie Awards were designed to identify significant achievements in business. Judging was conducted by more than 180 professionals worldwide; their average scores determined the finalists.
Here are a few snippets from our award applications that we are most proud of:
Gold Winner: Customer Service Department of the Year – Telecommunications
Our customer service department is tireless. To support our Amazing Service promise, 95 percent of sales calls are answered by the second ring. What’s more: we have little to no hold times during calls.
We live by a ‘whatever it takes’ mentality when it comes to serving our customers. Following every interaction, we send satisfaction surveys. Our team members review these surveys on a daily basis to find new ways they can improve.
Silver Winner: Nextiva Updates NextOS – A Leading Collaboration Tool
A win in this category reflects the hard work our team has done on NextOS, our customer relationship management solution. We unveiled NextOS in 2018 to wide acclaim.
We’re gearing up to release another major update soon that will complement our November 2019 version, both based on our co-founder and CEO Tomas Gorny’s view that, “You will go out of business unless you know, understand, and remember your customers.”
Bronze Winner: Award for Innovation in Customer Service – Telecommunications Industries
The Stevies awarded us bronze for our continued dedication to innovation in customer service, especially within the telecommunications industry. For this entry, we went back to our early days when Tomas founded Nextiva with the mission of simplifying business communications across the world. He was determined to do away with lengthy call wait times, rude responses, and forgotten follow-ups.
Instead, he made it his mission to re-define customer service. Today, Nextiva’s dedication to Amazing Service is evident in every customer touchpoint, from personalized system walk-throughs for new customers to instant troubleshooting for any issue that arises.
We are thrilled to have been recognized by The Stevie Awards for a fifth consecutive year. Huge thanks to our hardworking team members who made this possible.
Yaniv Masjedi serves as Nextiva’s CMO. An avid reader and lover of all things marketing, leadership, and personal growth, Yaniv is obsessed with creating strategies that drive awareness, strengthen brands, and create customer-centric culture. To get in touch, follow Yaniv on LinkedIn.