Nextiva News 
This month, we’re excited to spotlight new NextivaCX and Nextiva Contact Center updates that give you deeper insights, better control, and smarter tools to elevate performance.
These new features give you new ways to monitor the competition, optimize every conversation, and manage user access with greater control. Here’s what’s new:
Outpace the competition with real-time monitoring
In a world where brands are competing for attention, the winners are those who know how to move faster than the competition. This is where the Compare dashboard in NextivaCX comes in. The Compare dashboard turns raw data into actionable insights, removing guesswork and minimizing tool overload.
Successful brands move faster than their rivals. This is where the Compare dashboard in NextivaCX proves invaluable. The Compare dashboard turns raw data into actionable insights, removing guesswork and minimizing tool overload.
No more guesswork or scattered tools. With NextivaCX, you can:
- Compare performance at a glance: View key metrics like sentiment and engagement side-by-side to see how your brand stacks up against competitors in real time.
- Spot emerging trends: Track emerging topics and keywords with word clouds and trends to stay ahead by understanding what competitors’ customers are discussing.
- Understand audience demographics: Explore competitors’ audience demographics to uncover new segments, emerging trends, and untapped opportunities.
- Monitor brand perception: Monitor sentiment and online reviews to understand how customers feel about your competitors and how your brand compares.
See how to turn data into action with our Monitoring Competitors interactive demo 👇
Drive smarter conversations with actionable chat analytics
Every conversation is an opportunity for improvement, and now you have the data to do it. Chat Reports lets you analyze every chat interaction to identify what is working, where customers drop off, and how to enhance bot and agent interactions. Whether you’re focused on automation, service quality, or overall CX, Chat Reports give you the insights to level up your chat experience.
What’s in it for you?
- Track performance across every chat to identify drop-offs and measure success
- Speed up resolution times with insights that help you reduce turnaround and handling times
- Fine-tune your bots in real time to improve efficiency and enhance customer satisfaction
📈 Discover the insights behind every chat. Learn more about Nextiva Chat.
Easier, safer account management
Nextiva Contact Center now lets admins disable password resets for specific users directly within the platform. It’s a simple way to streamline access control, especially for teams using Single Sign-On (SSO).
When enabled, affected users won’t be able to reset their passwords from the login screen and will see an error instead of receiving a reset email.
🔒 Visit our help center to learn how to disable password resets.
